Do I have a telematics issue?

no golf clubs · 09-15-2012, 01:41 AM

Hi All,

With my e92, 2009 330D highline just about to go out of BMW warranty, I am experiencing some intermittent issues with the BMW online services. I have the Professional Navigation system with the HD, that's the one you can't upgrade maps for the sat nav without paying BMW circa £400.

I have suffered almost daily outages on the BMW services option, the one where you can connect online via the car and get google local searches, news, sports results etc. When selecting the option I have encountered a high number of issues of "Searching for Network Signal. Please try later."

I called the online services hotline and they can see no problem with my account or the service as far as they can see.

Has anyone else experienced this recently? Has there been network problems or do I have a problem. I don't need to use the system that often but when I do I expect it to work and now that I am going out of warranty I want to make sure that all is ok with the car.

Its ok at present, or at least it was the last time I logged in.

AlwynMike · 09-15-2012, 03:53 PM

I did have issues with mine.

Didn't get any signal for 90% of the time.

Dealer renewed the telematics unit under warranty and its been fine since.

You know there is an annual charge for the service which will probably expire when the warranty goes?? Possibly £120 per year???

You can upgrade the HD Nav - you don't have to go through a $tealer. There's a recent thread on here about it. Cost around £70 total, plus a bit of CD swapping by yourself.

Mike

no golf clubs · 09-16-2012, 12:52 AM

^^^ thanks i checked it's three years free from date of purchase of the car under approved used from bmw, I have it until 2014.

Will check for that link cheers.

225_AB · 09-16-2012, 05:03 AM

Quote:

Originally Posted by no golf clubs

^^^ thanks i checked it's three years free from date of purchase of the car under approved used from bmw, I have it until 2014.

Will check for that link cheers.

Are you sure about that, as when I bought my car it was a year old and so i got the service for 2 further years. If the car has never been registered for the service then you have 3 years as i thought it was 3 years from first registering for the service.

no golf clubs · 09-16-2012, 02:29 PM

Yep i have it until Sept 2014, I got the car in sept 2011, first reg sept 2009.

09-15-2012, 01:41 AM	#1
no golf clubs Private First Class 13 Rep 144 Posts Drives: F25 2.0d SE Titanium Silver Join Date: Sep 2011 Location: Scotland iTrader: (0)	Do I have a telematics issue? Hi All, With my e92, 2009 330D highline just about to go out of BMW warranty, I am experiencing some intermittent issues with the BMW online services. I have the Professional Navigation system with the HD, that's the one you can't upgrade maps for the sat nav without paying BMW circa £400. I have suffered almost daily outages on the BMW services option, the one where you can connect online via the car and get google local searches, news, sports results etc. When selecting the option I have encountered a high number of issues of "Searching for Network Signal. Please try later." I called the online services hotline and they can see no problem with my account or the service as far as they can see. Has anyone else experienced this recently? Has there been network problems or do I have a problem. I don't need to use the system that often but when I do I expect it to work and now that I am going out of warranty I want to make sure that all is ok with the car. Its ok at present, or at least it was the last time I logged in.
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09-15-2012, 03:53 PM	#2
AlwynMike Lieutenant Colonel 334 Rep 1,659 Posts Drives: F36 440i GC. Join Date: Sep 2010 Location: Lincolnshire Flatlands iTrader: (1)	I did have issues with mine. Didn't get any signal for 90% of the time. Dealer renewed the telematics unit under warranty and its been fine since. You know there is an annual charge for the service which will probably expire when the warranty goes?? Possibly £120 per year??? You can upgrade the HD Nav - you don't have to go through a $tealer. There's a recent thread on here about it. Cost around £70 total, plus a bit of CD swapping by yourself. Mike
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09-16-2012, 12:52 AM	#3
no golf clubs Private First Class 13 Rep 144 Posts Drives: F25 2.0d SE Titanium Silver Join Date: Sep 2011 Location: Scotland iTrader: (0)	^^^ thanks i checked it's three years free from date of purchase of the car under approved used from bmw, I have it until 2014. Will check for that link cheers.
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09-16-2012, 02:29 PM	#5
no golf clubs Private First Class 13 Rep 144 Posts Drives: F25 2.0d SE Titanium Silver Join Date: Sep 2011 Location: Scotland iTrader: (0)	Yep i have it until Sept 2014, I got the car in sept 2011, first reg sept 2009.
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