**********s Horrible Customer Service

gmund1948 · 04-12-2007, 02:21 AM

I am overseas, I emailed him and received a nice response. Dealing with hundreds of Emails from us, retentive BMW addicts who expect everything to be here tomorrow and everything to be perfect is not an easy Job.

As far as Customers go, fire one and you may be happier, this world has a lot of suppliers and you can choose who you buy from, Why not choose who you
sell to?

We used to have a particular customer that would always say that is a good price but what is my price and take up an hour wasteing time,

We then started marking up everything we sold him and he kept buying,
then I talked to a competitor and they asked him to leave and told him he was fired. I loved it

Not every customer is right some are more right than others.

Peace love and good shopping

cupspeed · 04-12-2007, 03:14 AM

**********s provided me excellent service

they provided me a very fair price, fast shipping, everything was as described

to you complainers, **********s along with all the other vendors are in business to help us out but the most important thing is to make money. they have to make money to pay the rent, telephone bill, forum sponsorship plus everything else it takes to keep the doors open. they discount the products, do the best that they can with customer service as they receive calls, emails, pms with all kinds of questions from many forums

j|rz44 · 04-12-2007, 04:18 AM

Oh well...
Shit happends...
so many people are slinging those wheels...
move on yo!

Peace

ScBlacksunshine · 04-12-2007, 11:24 AM

Quote:

Originally Posted by ahcjar103

dude, you need to calm down. take a chill pill.

you know what else is cooler than wheels? girls. but from the above i'm guessing you dont talk to many of those.

cheers!

Uh that's a low blow and uncalled for

, if you don't like what ADHD posted then don't reply. If you intend to give a feedback, stay subjective..I don't think resorting to personal attack would help..

ahcjar103 · 04-12-2007, 11:24 AM

Quote:

Originally Posted by ADHD

This thread is to serve purpose to noobs to BEWARE of **********S!!!

Ive even PMed MIKE the owner explaing the situation and he didnt seem to care to much at all that his employees are calling people names and making rude comments about them so i thouht id share with u all!!
To start off I inquired about the CSL wheels they sell from velocity..
I sent a pm to him (DON) inquiring about them and the available offsets along with asking for a price quote on some DPE wheels..a week goes by NO response!! So i post a simple question in the thread and NO response still..
see question here:

he answered several other questions in the thread EXCEPT Mine!!
So i post a question with lots of smilies and speak the truth to get his attention:

and this is his response!!!

so i responded on the top of page 3 of thread explaining how i felt:

Im sure u all would feel the same way right?

So he responds with this:

so remember i still have yet to get an answer from my original Pm and don posts this in the thread:

so know hes acknowladged ive sent him a pm but has he responded to it yet NO!!!
so i post this in the thread asking to respond to my pm, I dont think thats asking too much

So this is what i get in my PM box:

WOW is all ive gotta say!!! thats how u talk to your customers

So giving them teh benifit of the doubt i responded with this:

this is what i get back:

LMAO if i wanted retail prices i couldve looked at there website or anyones for that matter so i respond with this:

not expecting any kind of response i get this:

r u kidding me!! WOW..im APPAULED I cant even believe a vendor or anyone for that matter would say something like that and for what Reason

I was speechless so i responded with this:

and sure enough he responds with this:

WOW i cant even believe this!! so i respond:

expecting this to be over he still responds:

WOW again..where is he getting this from??

at this point im really upset and thought i should express the situaion on hand to him:

After sending him this i would atleast expect a response from my ORIGINAL PM yet after all this Still NO ANSWER!!
So he responds with this:

YET HE STILL HAS NOT RESPONDED TO MY ORIGINAL PM!!

u know call me crazy but if i was a vendor and someone pmed me about 2 sets of wheels id respond that day with a price quote just like EVERY OTHER VENDOR ON HERE!!
Im appauled at **********S and send MIKE the conversation about this horrible customer service and asked if it was Ok for his emmployees to call customers names and this is his response:

So please EVERYONE TELL ME WAS THAT COMMENT INSULTING??

I HIGHLY DONT THINK SO!!
so here is what i responded with:

I feal I am in the right here along with alot of others and would appreciate others responses on this situation for im highly upset!!

dude, you need to calm down. take a chill pill.

you know what is cooler than wheels? girls. but given the above i'm guessing you dont talk to many of those.

cheers!

rgupta8 · 04-12-2007, 01:36 PM

I know that everyones experience is independent. While i have not read all the posts in the thread here is my opinion....you should of just called them if you are serious about inquiry. I sent them 2 pms got no reply so I called, eventually they sent me a pm saying sorry for taking so long did anyone ever answer your question. Sure we might be trying to get the e90post discount, but just mention to them that you sent them pms and thought you would just call to speed the process up a bit.

While this was the first order i placed with them...i must say their customer service is amazing...one part is lost and we have been working for a while to figure out if it can be located, but during the entire process Mike has kept me in the loop. I have to say they are a quality vendor that many can attest to. I am sorry for your bad experience and I am sorry to hear you say that you will not be using them again as they are truely great and easy to work with....

just my 2 cents i thought I would throw into the mix

FrankoQ · 04-12-2007, 03:19 PM

I just placed an order with them and they were quick to respond
and help me with my questions. All my PMs were answered.

Sorry if you had a bad experience with them, but reading this thread, you
can see that most of us have had only good things to say about them.

ok I go back to work now.

Mike@ModBargains · 04-13-2007, 04:44 PM

Thank you everybody that supported us here, we all appreciate it.

As for that thread on E46Fanatics, the thread turned into about 7 pages of people supporting us and saying how great of experiences that they have had with us. The moderators then saw the thread and deleted everything except the first post, and my reply.

The customer then emailed me and APOLOGIZED for listing the thread, saying that he had overreacted and that everything was fine.

ADHD, you should do the same. This has gone on long enough. We do not want you as a customer, we do not want you to contact us, we do not want you to ever say the word **********s again. Move on, or we will have to contact the administrators or our legal team if this continues to escalate.

We did nothing wrong here. When there is fault on our end, I am the first to admit it and take the appropriate actions to make it right for our customer. You're not a customer of our's, and you never will be because of your disrespectful and insulting attitude.

soma4u · 04-13-2007, 05:28 PM

ladies and gentlemen...that is what you call a knockout punch

ArmyBimmerDude · 04-13-2007, 07:46 PM

Wow, you actually searched the web trying to find another unhappy customer? That's pathetic.

Can we stop this? Please

ArmyBimmerDude · 04-13-2007, 07:47 PM

Quote:

Originally Posted by Mike************

Thank you everybody that supported us here, we all appreciate it.

As for that thread on E46Fanatics, the thread turned into about 7 pages of people supporting us and saying how great of experiences that they have had with us. The moderators then saw the thread and deleted everything except the first post, and my reply.

The customer then emailed me and APOLOGIZED for listing the thread, saying that he had overreacted and that everything was fine.

ADHD, you should do the same. This has gone on long enough. We do not want you as a customer, we do not want you to contact us, we do not want you to ever say the word **********s again. Move on, or we will have to contact the administrators or our legal team if this continues to escalate.

We did nothing wrong here. When there is fault on our end, I am the first to admit it and take the appropriate actions to make it right for our customer. You're not a customer of our's, and you never will be because of your disrespectful and insulting attitude.

Lets close this thread

ChadE · 04-13-2007, 08:02 PM

Mike @ modbargians FTW he has helped me promptly every time i have ever needed anything. I have reason to believe this one is something you did, no one i have ever seen has complained about MB

graves4r6 · 04-13-2007, 08:15 PM

Quote:

Originally Posted by ArmyBimmerDude

Lets close this thread

+ 1

ChadE · 04-13-2007, 08:36 PM

Quote:

Originally Posted by graves4r6

+ 1

+10000000

canucklion · 04-13-2007, 09:15 PM

- 9,999,999

Quote:

Originally Posted by chade7320

+10000000

ShiraiwaRiku · 04-14-2007, 02:06 PM

Quote:

Originally Posted by canucklion

- 9,999,999

lets do some math lol

so +10000000-9999999= +1 ? lol

scottp999 · 04-28-2007, 06:05 PM

3 recent orders with mod bargians. Excellent customer service, excellent communication, delivery times, etc.

In the market place, there must be a willing buyer and a willing seller at a given price. If you treat people poorly there is no reason why a seller can not refuse to enter any transaction with you. I like ING's philosophy as well as others who fire their worst customers. About 1/2 % of my customers (the worst) take 90% of my time.

**********s has been great to me and will use them again and again.

04-12-2007, 02:21 AM	#23
gmund1948 Second Lieutenant 22 Rep 253 Posts Drives: 335 cab,C-6 08, 73 911E 59 D, Join Date: Apr 2007 Location: American in Germany iTrader: (0)	I am overseas, I emailed him and received a nice response. Dealing with hundreds of Emails from us, retentive BMW addicts who expect everything to be here tomorrow and everything to be perfect is not an easy Job. As far as Customers go, fire one and you may be happier, this world has a lot of suppliers and you can choose who you buy from, Why not choose who you sell to? We used to have a particular customer that would always say that is a good price but what is my price and take up an hour wasteing time, We then started marking up everything we sold him and he kept buying, then I talked to a competitor and they asked him to leave and told him he was fired. I loved it Not every customer is right some are more right than others. Peace love and good shopping
	Appreciate 0

04-12-2007, 03:14 AM	#24
cupspeed Second Lieutenant 12 Rep 277 Posts Drives: E90 M3 Join Date: Mar 2007 Location: Los Angeles iTrader: (0)	********s provided me excellent service they provided me a very fair price, fast shipping, everything was as described to you complainers, ********s along with all the other vendors are in business to help us out but the most important thing is to make money. they have to make money to pay the rent, telephone bill, forum sponsorship plus everything else it takes to keep the doors open. they discount the products, do the best that they can with customer service as they receive calls, emails, pms with all kinds of questions from many forums
	Appreciate 0

04-12-2007, 04:18 AM	#25
j\|rz44 Lieutenant Colonel 43 Rep 1,683 Posts Drives: 335i\|E92 Join Date: Oct 2006 Location: Lost iTrader: (2) Garage List 07 335i [0.00]	Oh well... Shit happends... so many people are slinging those wheels... move on yo! Peace __________________ Life is Good
	Appreciate 0

04-12-2007, 01:36 PM	#28
rgupta8 Private 3 Rep 92 Posts Drives: e90 335i Join Date: Jan 2007 Location: Anaheim Hills, CA iTrader: (3)	I know that everyones experience is independent. While i have not read all the posts in the thread here is my opinion....you should of just called them if you are serious about inquiry. I sent them 2 pms got no reply so I called, eventually they sent me a pm saying sorry for taking so long did anyone ever answer your question. Sure we might be trying to get the e90post discount, but just mention to them that you sent them pms and thought you would just call to speed the process up a bit. While this was the first order i placed with them...i must say their customer service is amazing...one part is lost and we have been working for a while to figure out if it can be located, but during the entire process Mike has kept me in the loop. I have to say they are a quality vendor that many can attest to. I am sorry for your bad experience and I am sorry to hear you say that you will not be using them again as they are truely great and easy to work with.... just my 2 cents i thought I would throw into the mix __________________ E90 335i \| SG \| PP \| Sport \| CW \| CA \| Nav \| SS \| PDC MODS: Blacklines, 19" CSL Rep's, Xenesis Tru Match Fogs, Blackout Grille, Solaris Invisibulbs, 18% Tint All Around, LUX 4.0
	Appreciate 0

04-12-2007, 03:19 PM	#29
FrankoQ Deny everything 217 Rep 11,378 Posts Drives: 2006 330i; 2015 X6, S1000RR Join Date: Apr 2006 Location: Beautiful MD iTrader: (5) Garage List 2015 BMW X6 [0.00] 2006 330i [0.00]	I just placed an order with them and they were quick to respond and help me with my questions. All my PMs were answered. Sorry if you had a bad experience with them, but reading this thread, you can see that most of us have had only good things to say about them. ok I go back to work now. __________________ I need a drink
	Appreciate 0

04-13-2007, 04:44 PM	#30
Mike@ModBargains 40 Rep 407 Posts Drives: 2008 BMW 135i Join Date: Aug 2005 Location: 1721 E Lambert Rd #C, La Habra, CA 90631 iTrader: (1)	Thank you everybody that supported us here, we all appreciate it. As for that thread on E46Fanatics, the thread turned into about 7 pages of people supporting us and saying how great of experiences that they have had with us. The moderators then saw the thread and deleted everything except the first post, and my reply. The customer then emailed me and APOLOGIZED for listing the thread, saying that he had overreacted and that everything was fine. ADHD, you should do the same. This has gone on long enough. We do not want you as a customer, we do not want you to contact us, we do not want you to ever say the word **********s again. Move on, or we will have to contact the administrators or our legal team if this continues to escalate. We did nothing wrong here. When there is fault on our end, I am the first to admit it and take the appropriate actions to make it right for our customer. You're not a customer of our's, and you never will be because of your disrespectful and insulting attitude.
	Appreciate 0

04-13-2007, 05:28 PM	#31
soma4u First Lieutenant 23 Rep 328 Posts Drives: e92 335i Join Date: Oct 2006 Location: orlando, fl iTrader: (0)	ladies and gentlemen...that is what you call a knockout punch __________________ '07 E92 335I--RECEIVED 11/28! '06 4-RUNNER SPORT ED '04 G-35 COUPE (RETIRED)
	Appreciate 0

04-13-2007, 07:46 PM	#32
ArmyBimmerDude Major General 152 Rep 5,501 Posts Drives: Lola Join Date: Nov 2006 Location: Georgia iTrader: (3) Garage List 02/2007 E92 335i [0.00]	Wow, you actually searched the web trying to find another unhappy customer? That's pathetic. Can we stop this? Please __________________ 2007 E92 Montego Blue 335i
	Appreciate 0

04-13-2007, 08:02 PM	#34
ChadE Major 110 Rep 1,426 Posts Drives: 2008 328i Join Date: Feb 2007 Location: Davidson NC iTrader: (0)	Mike @ modbargians FTW he has helped me promptly every time i have ever needed anything. I have reason to believe this one is something you did, no one i have ever seen has complained about MB __________________ "When you are passionate, you always have your destination in sight and you are not distracted by obstacles. Because you love what you are pursuing, things like rejection and setbacks will not hinder you in your pursuit. You believe that nothing can stop you!" - Coach K
	Appreciate 0

04-28-2007, 06:05 PM	#39
scottp999 Brigadier General 133 Rep 4,764 Posts Drives: 4runner SR5 Join Date: Mar 2007 Location: MD iTrader: (2) Garage List 2007 BMW 335 [9.00]	3 recent orders with mod bargians. Excellent customer service, excellent communication, delivery times, etc. In the market place, there must be a willing buyer and a willing seller at a given price. If you treat people poorly there is no reason why a seller can not refuse to enter any transaction with you. I like ING's philosophy as well as others who fire their worst customers. About 1/2 % of my customers (the worst) take 90% of my time. **********s has been great to me and will use them again and again.
	Appreciate 0