**Attention** Do not buy anything from "xenon depot"!!!

bbdamon · 12-23-2008, 11:56 AM

They sold me a pair of HID light but it was broken during shipment!! They have been giving a run around!! Now they would not reply any email or phone calls!!

Buyer Bewareeeeeeeeeeeeeeeeeeeee!!

:mad 0260:

E92-Lighting · 12-23-2008, 12:00 PM

i think this is in the wrong section, an admin might move your thread .....

bbdamon · 12-24-2008, 10:32 AM

bbdamon · 01-04-2009, 10:44 PM

GREAT!! finally i had to go thru my credit card company to get back my money!!!
IN YOUR FACE!!XENON DEPOT!!

Shazmonkee · 01-05-2009, 02:14 AM

Aren't you supposed to go to the carrier (UPS/FedEx/USPS) for damaged goods during shipment? Why just blame Xenon Depot?

john0213 · 01-05-2009, 05:01 AM

i guess it's because of their business ethic that they did not get the problem resolve in the soonest fashion; if the company has at least made a reply i guess op wouldn't have elevate the problem in such a way.

bbdamon · 01-05-2009, 12:27 PM

Quote:

Originally Posted by john0213

i guess it's because of their business ethic that they did not get the problem resolve in the soonest fashion; if the company has at least made a reply i guess op wouldn't have elevate the problem in such a way.

thats exactly how i felt!!! thx for having my back buddy!!

brokemywallet · 01-05-2009, 01:28 PM

Quote:

Originally Posted by Shazmonkee

Aren't you supposed to go to the carrier (UPS/FedEx/USPS) for damaged goods during shipment? Why just blame Xenon Depot?

usually they are the ones to file the damage claims through their preferred carrier.....why would the purchaser have to deal with it??

and xenon depot not answering/returning any phone calls is very poor customer service.........

bbdamon · 01-05-2009, 06:33 PM

Quote:

Originally Posted by brokemywallet

usually they are the ones to file the damage claims through their preferred carrier.....why would the purchaser have to deal with it??

and xenon depot not answering/returning any phone calls is very poor customer service.........

EXACTLLLLLLLLLLLLYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY YY

Shazmonkee · 01-05-2009, 11:03 PM

ah gotchaa. i wasn't flaming or anything damon, sorry if you felt that way lol. Just wanted to see at different perspectives. I hope all works out

john0213 · 01-06-2009, 02:13 AM

under such a simple situation, if a vendor needs any kind of excuse to explain themselves, they are already worth blaming for.

Just look at Mach from M-force, did any first batch purchaser ever request for a new one even though the fitment is slightly off? no, they just go ahead and step up the game by providing the first batch purchasers with brand new one without any charge. Now, that's what i call excellent customer service.

it's these little things that form or destroy the image and reputation of a vendor.

bbdamon · 01-06-2009, 11:32 AM

Quote:

Originally Posted by john0213

under such a simple situation, if a vendor needs any kind of excuse to explain themselves, they are already worth blaming for.

Just look at Mach from M-force, did any first batch purchaser ever request for a new one even though the fitment is slightly off? no, they just go ahead and step up the game by providing the first batch purchasers with brand new one without any charge. Now, that's what i call excellent customer service.

it's these little things that form or destroy the image and reputation of a vendor.

yup...they deserve what they get!!

12-23-2008, 11:56 AM	#1
bbdamon Private First Class 16 Rep 195 Posts Drives: X6 Join Date: Jul 2006 Location: stockton,ca iTrader: (0)	Attention Do not buy anything from "xenon depot"!!! They sold me a pair of HID light but it was broken during shipment!! They have been giving a run around!! Now they would not reply any email or phone calls!! Buyer Bewareeeeeeeeeeeeeeeeeeeee!!:mad 0260:
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12-23-2008, 12:00 PM	#2
E92-Lighting 858 Rep 35,253 Posts Drives: Next Generation LED Lighting Join Date: May 2008 Location: Walnut iTrader: (324)	i think this is in the wrong section, an admin might move your thread .....
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12-24-2008, 10:32 AM	#3
bbdamon Private First Class 16 Rep 195 Posts Drives: X6 Join Date: Jul 2006 Location: stockton,ca iTrader: (0)
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01-04-2009, 10:44 PM	#4
bbdamon Private First Class 16 Rep 195 Posts Drives: X6 Join Date: Jul 2006 Location: stockton,ca iTrader: (0)	GREAT!! finally i had to go thru my credit card company to get back my money!!! IN YOUR FACE!!XENON DEPOT!!
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01-05-2009, 02:14 AM	#5
Shazmonkee 110 Rep 2,455 Posts Drives: BMW E92 Join Date: Feb 2007 Location: United States iTrader: (11) Garage List 2007 BMW 328i E92 C ... [0.00]	Aren't you supposed to go to the carrier (UPS/FedEx/USPS) for damaged goods during shipment? Why just blame Xenon Depot?
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01-05-2009, 05:01 AM	#6
john0213 The Allergy Season 47 Rep 1,009 Posts Drives: E92 Blk Saph. 335xi Join Date: Aug 2006 Location: Vancouver iTrader: (1)	i guess it's because of their business ethic that they did not get the problem resolve in the soonest fashion; if the company has at least made a reply i guess op wouldn't have elevate the problem in such a way. __________________ 2008 - E92 Blk Sapphire / Coral Red 335xi (Delivered) Nav / Premium + Sound / Sport / CA / 6AT + Shift Pad 2003 - Silverstone / Burnt Orange Fairlady 350Z (Sold)
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01-05-2009, 11:03 PM	#10
Shazmonkee 110 Rep 2,455 Posts Drives: BMW E92 Join Date: Feb 2007 Location: United States iTrader: (11) Garage List 2007 BMW 328i E92 C ... [0.00]	ah gotchaa. i wasn't flaming or anything damon, sorry if you felt that way lol. Just wanted to see at different perspectives. I hope all works out
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01-06-2009, 02:13 AM	#11
john0213 The Allergy Season 47 Rep 1,009 Posts Drives: E92 Blk Saph. 335xi Join Date: Aug 2006 Location: Vancouver iTrader: (1)	under such a simple situation, if a vendor needs any kind of excuse to explain themselves, they are already worth blaming for. Just look at Mach from M-force, did any first batch purchaser ever request for a new one even though the fitment is slightly off? no, they just go ahead and step up the game by providing the first batch purchasers with brand new one without any charge. Now, that's what i call excellent customer service. it's these little things that form or destroy the image and reputation of a vendor. __________________ 2008 - E92 Blk Sapphire / Coral Red 335xi (Delivered) Nav / Premium + Sound / Sport / CA / 6AT + Shift Pad 2003 - Silverstone / Burnt Orange Fairlady 350Z (Sold)
	Appreciate 0 Quote

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