What happened to ER's quality contol?

robc1976 · 06-19-2013, 10:37 PM

Quote:

Originally Posted by ken1137

I hope it is not a CF engine cover. Had one on my 135 and it turned yellow. Maybe they use better clear coat now.

Edit; yeah it looks different than what i bought for my 135. They must have changed suppliers.

Yeah, the welds are terrible on the piping. Expect a lot more from ER.

carbon cover is very thin...you can flex it real easy lol!

robc1976 · 06-25-2013, 10:12 PM

Getting pipe tomorrow, it was sent ground so it is taking a bit longer than I thought. Will post back with pics!

WesleyC · 07-24-2013, 07:27 PM

Quote:

Originally Posted by Wesley Crusher

Any company can make a mistake. What's important is how the company responds. It looks like ER is addressing the problem and making right by the customer. That's good service.

Well, I ordered an ER chargepipe. I waited over 2 weeks for it because it was not something that Jeff@TGS (good service, btw) had in stock. I got my chargepipe today, but the 2 1" hoses that connect to the DVs were not included, even though they were checked off on the QC sheet that's included.

I will say that the chargepipe looks great and I have never seen a product packaged so well, but this is disappointing.

jyeah · 07-24-2013, 07:41 PM

Quote:

Originally Posted by Wesley Crusher

Well, I ordered an ER chargepipe. I waited over 2 weeks for it because it was not something that Jeff@TGS (good service, btw) had in stock. I got my chargepipe today, but the 2 1" hoses that connect to the DVs were not included, even though they were checked off on the QC sheet that's included.

I will say that the chargepipe looks great and I have never seen a product packaged so well, but this is disappointing.

That could be disappointing, but I'm sure ER will make it right for you.

WesleyC · 07-24-2013, 07:52 PM

Quote:

Originally Posted by jyeah

That could be disappointing, but I'm sure ER will make it right for you.

I'm sure. After 2 weeks, I was just excited to install my new chargepipe.

pwr hungry · 07-24-2013, 08:01 PM

Quote:

Originally Posted by jyeah

That could be disappointing, but I'm sure ER will make it right for you.

That's really unacceptable. It shows that their QC is total shit. If they can't actually check off a sheet correctly, what makes you think their QC in areas that really count is up to par?

AMERICUS · 07-24-2013, 09:04 PM

I too am in the process of purchasing an ER pipe through Jeff@TGS (absolutely wonderful service, but I will give my experience in a separate thread). Through errors on my end as a result of wrong FMIC from the previous owner my first pipe I received was incorrect. Quality however was great and everything checked off was there. My pipe was supposed to ship Monday, but was rejected at QC for anodizing issues. Will update when I receive the new pipe, but it's bittersweet...delayed delivery, but high quality standards. My background is in manufacturing / operations so I can relate to these challenges.

WesleyC · 07-24-2013, 09:26 PM

Quote:

Originally Posted by pwr hungry

That's really unacceptable. It shows that their QC is total shit. If they can't actually check off a sheet correctly, what makes you think their QC in areas that really count is up to par?

I am speaking to Fred and Christine via email right now. I am pretty sure that business hours end well before 7:30, but they are working to help me. It's much appreciated. Despite some QC issues, I still stand by my previous comment that ER is a good company and I would not hesitate to do business with them again.

Update: Everything has been sorted out. ER will be sending me the missing hoses (express mail) tomorrow.

bdaddylo · 07-24-2013, 10:14 PM

I just orders an ER charge pipe today. Hope I have no issues.

maxwell600 · 07-25-2013, 08:46 AM

Quote:

Originally Posted by bdaddylo

I just orders an ER charge pipe today. Hope I have no issues.

I love your car.

06-25-2013, 10:12 PM	#46
robc1976 DIYER 614 Rep 5,521 Posts Drives: E90 335i Join Date: Mar 2012 Location: Illinois iTrader: (14)	Getting pipe tomorrow, it was sent ground so it is taking a bit longer than I thought. Will post back with pics! __________________ JB4 G5, Stage 3 LPFP, Stage 2 MOTIV PI, VM 6466 ST, Custom OCC W/ SS lines, ER FMIC, ER CP W/HKS BOV, M3 control arms, M3 guide rods, M3 upper links, M3 front & rear sway-bars, HPA rear toe arms, Wavetrac LSD, HPF Gen 2, DEFIV kit, KW clubsport, Delrin solid SF bushings, stoptech rotors, Rogue Tranny Mounts, 1M bumper, M3 CF hood, M3 fenders, M3 OEM sideskirts, Mtech rear bumper, CSL trunk, MORR VS8.2 rims 245/295
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07-24-2013, 09:04 PM	#51
AMERICUS Private First Class 28 Rep 153 Posts Drives: 09 335i, 04 330 ZHP Join Date: Jan 2010 Location: Iowa iTrader: (1)	I too am in the process of purchasing an ER pipe through Jeff@TGS (absolutely wonderful service, but I will give my experience in a separate thread). Through errors on my end as a result of wrong FMIC from the previous owner my first pipe I received was incorrect. Quality however was great and everything checked off was there. My pipe was supposed to ship Monday, but was rejected at QC for anodizing issues. Will update when I receive the new pipe, but it's bittersweet...delayed delivery, but high quality standards. My background is in manufacturing / operations so I can relate to these challenges.
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07-24-2013, 10:14 PM	#53
bdaddylo Major 168 Rep 1,479 Posts Drives: 2017 F80 M3 Join Date: Dec 2010 Location: Houston, TX iTrader: (3) Garage List 2011 BMW E90 M3 [10.00] 2005 Acura MDX [0.00] 2011 BMW 1 Series M ... [10.00]	I just orders an ER charge pipe today. Hope I have no issues. __________________ _______________________ 1991 E30 M3/Brilliantrot 2017 F80 M3/AW
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