Problems with ordering from Tischer BMW. Unprofessional behavior

cstavaru · 11-09-2008, 11:43 AM

Hi,

I want to report a problem that happened to me in the process of ordering from Tischer BMW (www.getbmwparts.com)

I oredered some Bluetooth-related parts and being from outside US, the only option was to ship via USPS. USPS sent me an email stating that Tishcer notified them that they will ship a package, but the package did not yet arrive to them.

And then...silence. For one week and a half, USPS did not send any email and Tischer did not answer and does not currently answer to any of my questions that I have sent to them about the order.

Now I have 3 questions asked and not one of them was answered. I mean, what does an answer cost for them ?

Now I don't know if that order was forgotten or such. Luckily it was only $80, but I don't think this is professional behavior from a company. I will probably order again from another company, I don't care if I lose the $80 invested.

rich662 · 11-09-2008, 12:59 PM

dude, tischer has been a very reputable company

its only been 1.5 weeks as you said, so give them a bit more time, and if you have already been charged for your puchase, go give them a call

cstavaru · 11-09-2008, 01:15 PM

Quote:

Originally Posted by rich662

dude, tischer has been a very reputable company

its only been 1.5 weeks as you said, so give them a bit more time, and if you have already been charged for your puchase, go give them a call

Sorry but this is not my experience.

I keep hearing that the US citizens receive their orders the next day, and my order is not even sent to the postal service in one and a half weeks ?

Why don't they just answer to my question about the order and just say "hey, there will be a delay with your order". It would be much more professional than not answering at all.

Terrance28 · 11-09-2008, 01:30 PM

Yeah I hate when I ask a question and do not receive an answer for days, thats so unprofessional. But I do know tisher is very good with their customer service, so maybe they are backed up or something why don't you just give them a call.

Kev · 11-09-2008, 01:39 PM

They are also on AIM during regular business hours, so it would be easy to get a hold of them.

Evan@Tischer · 11-12-2008, 04:36 PM

Quote:

Hi,

I want to report a problem that happened to me in the process of ordering from Tischer BMW (www.getbmwparts.com)

I oredered some Bluetooth-related parts and being from outside US, the only option was to ship via USPS. USPS sent me an email stating that Tishcer notified them that they will ship a package, but the package did not yet arrive to them.

And then...silence. For one week and a half, USPS did not send any email and Tischer did not answer and does not currently answer to any of my questions that I have sent to them about the order.

Now I have 3 questions asked and not one of them was answered. I mean, what does an answer cost for them ?

Now I don't know if that order was forgotten or such. Luckily it was only $80, but I don't think this is professional behavior from a company. I will probably order again from another company, I don't care if I lose the $80 invested.

If you recieved the email from usps that we sent, or will be sending a package, your order has already shipped. USPS's tracking system is more than terrible. More than likely you'll recieve your parts before it's ever updated. And their estimated delivery times on their website are usually off...at least from our experience.

As for not answering your questions, I don't recall seeing anything related to this coming through our website inquiry system, our general email address (bmwpartsdepot@mileone.com), my direct email (ewinstead@mileone.com), any PM's from you, or any instant messages on AIM. The only thing I can think of is that you sent Jason a direct message...............however he's been off all week as he and his wife just had a baby girl Sat. morning. Congrats Jason!!!

Great post though.

KkSc · 11-12-2008, 05:11 PM

Quote:

Originally Posted by Evan@Tischer

If you recieved the email from usps that we sent, or will be sending a package, your order has already shipped. USPS's tracking system is more than terrible. More than likely you'll recieve your parts before it's ever updated. And their estimated delivery times on their website are usually off...at least from our experience.

As for not answering your questions, I don't recall seeing anything related to this coming through our website inquiry system, our general email address (bmwpartsdepot@mileone.com), my direct email (ewinstead@mileone.com), any PM's from you, or any instant messages on AIM. The only thing I can think of is that you sent Jason a direct message...............however he's been off all week as he and his wife just had a baby girl Sat. morning. Congrats Jason!!!

Great post though.

TISCHER is the best Vendor!!

UdubBadger · 11-12-2008, 05:13 PM

evan you rock my world!

StrifeM3 · 11-12-2008, 06:53 PM

Definately a great vendor order alarm just 2 weeks ago... he is right about the tracking ups didnt show the tracking till it was deliverd lol.

zzinco79 · 11-12-2008, 08:45 PM

Your package probly got caught by port duty services. It takes some days...
Just wait for a few more days.

flyer333 · 11-13-2008, 02:56 AM

Quote:

Originally Posted by zzinco79

Your package probly got caught by port duty services. It takes some days...
Just wait for a few more days.

+1 one of my parts from another vendor was stuck at customs for 2 weeks... LOL

koreez88 · 11-13-2008, 11:12 AM

Well um, you are in Romania, so wait a little. You don't expect the parts arrive the next day from America, do you?
I'm with you on email part though.

lannypoffo · 11-13-2008, 12:01 PM

I had good service on my oil change kit, although it DID take 2-3 days to get my order shipped for simple oil and filter.. still, i'd order from them again. i used a diff well known BMW dealer here for my SIRIUS kit, and it was shipped same day with tracking #.

absix · 11-13-2008, 01:49 PM

TISCHER FTW!!!

Dude, you don't really expect a next day delivery from US to RO, do you? LOL

Also, like Evan said, USPS's tracking system is more than terrible. They update it like 3 times during the whole shipping process - like "the item was received", "the item has left USA", "the item arrived in XXX"... that's it. It would take 10-14 days to you.

11-09-2008, 11:43 AM	#1
cstavaru Brigadier General 313 Rep 3,262 Posts Drives: 2009 335i M Sport Sedan 6MT Join Date: Aug 2008 Location: Bucharest, Romania iTrader: (0)	Problems with ordering from Tischer BMW. Unprofessional behavior Hi, I want to report a problem that happened to me in the process of ordering from Tischer BMW (www.getbmwparts.com) I oredered some Bluetooth-related parts and being from outside US, the only option was to ship via USPS. USPS sent me an email stating that Tishcer notified them that they will ship a package, but the package did not yet arrive to them. And then...silence. For one week and a half, USPS did not send any email and Tischer did not answer and does not currently answer to any of my questions that I have sent to them about the order. Now I have 3 questions asked and not one of them was answered. I mean, what does an answer cost for them ? Now I don't know if that order was forgotten or such. Luckily it was only $80, but I don't think this is professional behavior from a company. I will probably order again from another company, I don't care if I lose the $80 invested.
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11-09-2008, 12:59 PM	#2
rich662 Major 41 Rep 1,030 Posts Drives: E92 M3 Alpine White Join Date: Jul 2006 Location: Richmond, BC iTrader: (1) Garage List 2006 330i [0.00]	dude, tischer has been a very reputable company its only been 1.5 weeks as you said, so give them a bit more time, and if you have already been charged for your puchase, go give them a call __________________ 2008 E92 M3 AW/GP Thunder / Eisenmann Race/CF Grills/H&R Sport/AA SSK/ACS CF Roof Spoiler/VRS Bootlid/BBS LM-DBK 20" Champion Edition FS: DPE LS-5 (for sale: http://www.e90post.com/forums/showthread.php?t=171839)
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11-09-2008, 01:30 PM	#4
Terrance28 Brigadier General 109 Rep 3,334 Posts Drives: Crimson Red E92 Join Date: Nov 2007 Location: Killeen, TX iTrader: (17)	Yeah I hate when I ask a question and do not receive an answer for days, thats so unprofessional. But I do know tisher is very good with their customer service, so maybe they are backed up or something why don't you just give them a call. __________________ Mods list got too long, lets just say more than enough.
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11-09-2008, 01:39 PM	#5
Kev Critical Care Anesthesiologist 481 Rep 8,828 Posts Drives: SMB F83 Join Date: Aug 2006 Location: Seattle, WA iTrader: (24) Garage List 2009 Porsche 911 Ca ... [9.50]	They are also on AIM during regular business hours, so it would be easy to get a hold of them. __________________ kev { divinum est sedate dolorem } "your friendly neighborhood critical care anesthesiologist"
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11-12-2008, 05:13 PM	#8
UdubBadger Banned 633 Rep 24,685 Posts Drives: '04 330i ZHP Join Date: Dec 2007 Location: Chicago Burbs iTrader: (22) Garage List 2004 BMW 330i ZHP [9.50] 2011 135i [7.46] 2008 328xi [8.76]	evan you rock my world!
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11-12-2008, 06:53 PM	#9
StrifeM3 Colonel 99 Rep 2,991 Posts Drives: 13E92 MCB M3 18 F80M3 Atlantis Join Date: Feb 2008 Location: Irvine/Walnut iTrader: (16) Garage List 2018 BMW M3 [0.00] 2013 BMW [0.00]	Definately a great vendor order alarm just 2 weeks ago... he is right about the tracking ups didnt show the tracking till it was deliverd lol.
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11-12-2008, 08:45 PM	#10
zzinco79 Major 124 Rep 1,411 Posts Drives: 2006 BMW 325i Join Date: Nov 2005 Location: Rochester, NY iTrader: (8)	Your package probly got caught by port duty services. It takes some days... Just wait for a few more days. __________________ 2006 BSM 325i / ZPP / ZSP / Adaptive Xenon / BLK leather interior / Steptronic Eisenmann racing / K&N Ram charger / M5 rep. wheels / D1S 6000k / Brex white ring / OEM style rear trunk spoiler / M steering / OEM strut bar / Blk line tail light Future Mod Hamann lip spolier / Mtech rear bumper
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11-13-2008, 11:12 AM	#12
koreez88 Всем привет ;) 146 Rep 3,358 Posts Drives: Tesla Join Date: Jan 2007 Location: USA iTrader: (12)	Well um, you are in Romania, so wait a little. You don't expect the parts arrive the next day from America, do you? I'm with you on email part though.
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11-13-2008, 12:01 PM	#13
lannypoffo Lieutenant 19 Rep 564 Posts Drives: 2013 Dodge Charger SRT8 Join Date: Aug 2008 Location: Cali iTrader: (1)	I had good service on my oil change kit, although it DID take 2-3 days to get my order shipped for simple oil and filter.. still, i'd order from them again. i used a diff well known BMW dealer here for my SIRIUS kit, and it was shipped same day with tracking #.
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11-13-2008, 01:49 PM	#14
absix Mu mu muh muli, maikouuu! 86 Rep 1,286 Posts Drives: F10 M5; F25 2.0d; Join Date: Feb 2008 Location: Europe iTrader: (10)	TISCHER FTW!!! Dude, you don't really expect a next day delivery from US to RO, do you? LOL Also, like Evan said, USPS's tracking system is more than terrible. They update it like 3 times during the whole shipping process - like "the item was received", "the item has left USA", "the item arrived in XXX"... that's it. It would take 10-14 days to you.
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