New Century BMW in Alhambra, CA stole my change!!!

val3ntin3s · 10-27-2007, 11:14 PM

So i took my car in for service today for the annual low milage maintenance. I keep all my change in the ashtray and i had it FULL of coins. After i get my car back in the afternoon, i open the lid and

more than HALF the change in my ashtray was GONE! I mean if you're going to take my change don't make it THAT obvious geezes... and on top of that they took EVERY single quarter that was in there.... talk about being shady... i guess it was my fault to trust people there and not take my ashtray out before i brought my car in, but man, i expected this kinda of shadiness at places like car washes, lube n go, etc... but not at a BMW dealership. If you take your car for any kind of maintenance i HIGHLY suggest cleaning out your change before you go.

And for users who's reading this and thinking it's only a couple of bucks, or they're hardworkers they deserve a tip, etc on a "free" service performed, that is NOT the point. The point is more about the principles of buisness than the dollar ammount!

Thanks for letting me vent.

jetblk328i · 10-27-2007, 11:15 PM

lol i used to live in alhambra

m3forever · 10-28-2007, 12:06 AM

shame on those guys!

!Xoible · 10-28-2007, 12:06 AM

thats just stoopid meng. wtf!

LACA335i · 10-28-2007, 12:09 AM

Quote:

Originally Posted by val3ntin3s

So i took my car in for service today for the annual low milage maintenance. I keep all my change in the ashtray and i had it FULL of coins. After i get my car back in the afternoon, i open the lid and

more than HALF the change in my ashtray was GONE! I mean if you're going to take my change don't make it THAT obvious geezes... and on top of that they took EVERY single quarter that was in there.... talk about being shady... i guess it was my fault to trust people there and not take my ashtray out before i brought my car in, but man, i expected this kinda of shadiness at places like car washes, lube n go, etc... but not at a BMW dealership. If you take your car for any kind of maintenance i HIGHLY suggest cleaning out your change before you go.

And for users who's reading this and thinking it's only a couple of bucks, or they're hardworkers they deserve a tip, etc on a "free" service performed, that is NOT the point. The point is more about the principles of buisness than the dollar ammount!

Thanks for letting me vent.

Damn im about to work for them as L! Tech soon.. now u making me think twice on this dealership.

NeoChaser · 10-28-2007, 12:59 AM

although it was at a bmw or any high end dealerships, yet the people who
does the detailing are usually the newbies or lot boys, not the high-paid "certified technicians"

afterall, don't everyone call it stealership?

XPO186 · 10-28-2007, 01:22 AM

Fuck that... make a formal complaint and raise bloody HELL about it with the owner/manager. I would. It is theft, afterall.

knight · 10-28-2007, 02:19 AM

at least it was only your change and not your radar detector...

LOLrance · 10-28-2007, 02:23 AM

Never had a problem at New Century before. My SA takes great care of me. He personally drives the car in and drives the car out. He always keeps my keys on him at all times so no one else can touch it.

ChaneRZ · 10-28-2007, 02:39 AM

probably they think it was their tip lol

val3ntin3s · 10-28-2007, 03:12 AM

Quote:

Originally Posted by l4wr3nc3

Never had a problem at New Century before. My SA takes great care of me. He personally drives the car in and drives the car out. He always keeps my keys on him at all times so no one else can touch it.

no where did i accuse the SA of stealing it, i doubt he did considering he never went in my car, its either the lot boys, or the tech. And as the previous poster said, lot boys are the ones who aren't making much, but that doesn't mean they'd have to go stealing change in people's fucking cars....

val3ntin3s · 10-28-2007, 03:13 AM

Quote:

Originally Posted by ChaneRZ

probably they think it was their tip lol

was that the pt of my entry? can you read?

fragadellic · 10-28-2007, 04:26 AM

Quote:

Originally Posted by NeoChaser

although it was at a bmw or any high end dealerships, yet the people who
does the detailing are usually the newbies or lot boys, not the high-paid "certified technicians" afterall, don't everyone call it stealership?

Exactly. Just because it's supposedly a "luxury car" dealership doesn't mean they pay the lot attendants much more than minimum wage. I avoid dealerships like the plague, but when I do have to take any of my cars to one, I clean out anything of value and give them the ignition key only, no house keys or anything else. Yeah, I'm a little paranoid...

LEDZEP · 10-28-2007, 07:27 AM

Perhaps they thought it was a tip.

ACZakka325i · 10-28-2007, 10:40 AM

It just some F'ing change man, I think you'll live.

!Xoible · 10-28-2007, 10:48 AM

they make u sign a paper saying they're not responsible for stolen shit in the car. s

Gripster · 10-28-2007, 10:59 AM

A lesson learned the hard way, no? I would formally complain to the dealer and let them know that their employees are stealing - who knows, they might suspect someone already.

Unless you can prove how much was in there, then it will be hard to get any compensation though. Just chalk it up to experience.

We keep $20 in our car for emergencies. It's hidden away, but there are only so many hidey-holes in the car, so a determined rogue tech would probably find it. I thought my wife was being paranoid when she suggested we take it out while the car was being serviced. I guess not...

mkoesel · 10-28-2007, 12:11 PM

Check the mileage. I.e. did they just pocket it, or was used to pay for a lunch run to Taco Bell?

knight · 10-28-2007, 12:34 PM

Quote:

Originally Posted by ChaneRZ

probably they think it was their tip lol

Quote:

Originally Posted by LEDZEP

Perhaps they thought it was a tip.

maybe that's what i forgot to do

Ty Vil · 10-28-2007, 01:21 PM

I've had this situation arise at my work...

Here's what you need to do:

CALL the service manager; he needs to know about this! Be level headed but let him know your frustration. You're going to get one of those 1-5 service calls in a few days and he wants NOTHING more than all 5's on it. He's going to do everything in his power to make you a satisfied customer.

The other end to that is that if he's like MY boss he can't get rid of the bad apple if he doesn't know what's going on.

Let me know if you need any more help on this, I'll be glad to assist.

Kamando · 10-28-2007, 04:57 PM

hmm never had my change stolen, but did find a pair of pliers jammed in the right front rotor after service. Found it when I heard a really bad grinding noise while driving, enough to make me pull over and check the wheels. Luckily only the rubberised handle had been rubbing so no damage was done to the rotor. I personally made sure the service manager got the tool back

ALPINE6SPD · 10-30-2007, 12:57 PM

I would call up and report this. If he or she did it to you then chances are he or she has done it in the past and will do it in the future. You may not be the only person who has called in with this issue and the deal;ership may even have someone they suspect of this. Let us know what happenes. I stories all the time on here and we never get to find out what really happened.

10-27-2007, 11:14 PM	#1
val3ntin3s Second Lieutenant 35 Rep 263 Posts Drives: 2007 E92 335i SP Join Date: Feb 2006 Location: So cal iTrader: (0)	New Century BMW in Alhambra, CA stole my change!!! So i took my car in for service today for the annual low milage maintenance. I keep all my change in the ashtray and i had it FULL of coins. After i get my car back in the afternoon, i open the lid and more than HALF the change in my ashtray was GONE! I mean if you're going to take my change don't make it THAT obvious geezes... and on top of that they took EVERY single quarter that was in there.... talk about being shady... i guess it was my fault to trust people there and not take my ashtray out before i brought my car in, but man, i expected this kinda of shadiness at places like car washes, lube n go, etc... but not at a BMW dealership. If you take your car for any kind of maintenance i HIGHLY suggest cleaning out your change before you go. And for users who's reading this and thinking it's only a couple of bucks, or they're hardworkers they deserve a tip, etc on a "free" service performed, that is NOT the point. The point is more about the principles of buisness than the dollar ammount! Thanks for letting me vent. __________________ 2012 F10 535i \| Alpine White \| Black Dakota Leather \| Dark Wood Trim \| Anthracite Headliner \| ZPP \| ZSP \| Tech \| Rear Sunshades \| SiriusXM
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10-27-2007, 11:15 PM	#2
jetblk328i Colonel 309 Rep 2,458 Posts Drives: X3 M40i Join Date: Mar 2007 Location: Central PA iTrader: (1)	lol i used to live in alhambra
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10-28-2007, 12:06 AM	#3
m3forever Private 26 Rep 62 Posts Drives: 2010 335D Join Date: Oct 2007 Location: Socal iTrader: (0)	shame on those guys! __________________ 2010 BMW 335D 2006 YAMAHA R6 2004 Acura TL Aspec (Sold) 2003 BMW E46M3 (Sold)
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10-28-2007, 12:06 AM	#4
!Xoible Banned 832 Rep 46,029 Posts Drives: .... Join Date: Nov 2006 Location: . iTrader: (4) Garage List 2008 M3 [4.00] 2007 335i [9.00] 2008 528i [8.00] 2006 Infiniti - G35 ... [8.00]	thats just stoopid meng. wtf!
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10-28-2007, 12:59 AM	#6
NeoChaser Lieutenant 17 Rep 515 Posts Drives: E92 328, E70 35d Join Date: Aug 2007 Location: YVR iTrader: (0)	although it was at a bmw or any high end dealerships, yet the people who does the detailing are usually the newbies or lot boys, not the high-paid "certified technicians" afterall, don't everyone call it stealership? __________________ www.NeoChaser.com E92 328 AW / Coral / ZPP / ZSP / CA / Paddle E70 X5d LCI DSB / Cinnamon / ZNA / ZJK / ZJL / ZUD / ZFT / ZUE
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10-28-2007, 01:22 AM	#7
XPO186 Colonel 128 Rep 2,740 Posts Drives: E92 335i Join Date: May 2007 Location: Albany, NY iTrader: (19)	Fuck that... make a formal complaint and raise bloody HELL about it with the owner/manager. I would. It is theft, afterall. __________________
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10-28-2007, 02:19 AM	#8
knight Second Lieutenant 18 Rep 235 Posts Drives: aw 330i Join Date: Jun 2006 Location: houston iTrader: (1)	at least it was only your change and not your radar detector...
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10-28-2007, 02:23 AM	#9
LOLrance The Law. 301 Rep 14,283 Posts Drives: BMW Join Date: Apr 2005 Location: SF / OC iTrader: (17)	Never had a problem at New Century before. My SA takes great care of me. He personally drives the car in and drives the car out. He always keeps my keys on him at all times so no one else can touch it. __________________
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10-28-2007, 02:39 AM	#10
ChaneRZ If You Aint First, You're last !!! 81 Rep 2,509 Posts Drives: 08 BMW 335i, 01 Honda Prelude Join Date: Sep 2007 Location: California iTrader: (0)	probably they think it was their tip lol __________________ 08 BMW BSM 335i 6MT (Sports, Premium, NAV, PDC, AS, IPOD, HD Radio, Rear Sunshade, OEM Alarm) Angel iBright V3, Luminics Fog Bulb, Turbo Tuner, K&N Drop in Filter, Dinan Exhaust, Dinan Pedals, Vorsteiner CF Front Lip, and CF Rear Diffuser. Ordered:08/25/07 Started: 09/09/07 Finished: 09/14/07 On Ship: 09/15/07 Arrived: 10/08/07 Delivered: 10/10/07
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10-28-2007, 07:27 AM	#14
LEDZEP Lieutenant General 417 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Perhaps they thought it was a tip. __________________ I think it is bad luck to be superstitious
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10-28-2007, 10:40 AM	#15
ACZakka325i Colonel 277 Rep 2,008 Posts Drives: 2 stroke Join Date: Jul 2005 Location: CT iTrader: (2)	It just some F'ing change man, I think you'll live. __________________ (Waitlist): #1 M2CSL (Current): 2016 F15 X5 3.5xdrive - 2010 997.2 C4S Coupe (Past): 2016 F30 340xi M-Sport -2013 535i xdrive 2008 E92 M3 - 2006 E90 325i 2002 E46 325xi - 1991 E30 325i
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10-28-2007, 10:48 AM	#16
!Xoible Banned 832 Rep 46,029 Posts Drives: .... Join Date: Nov 2006 Location: . iTrader: (4) Garage List 2008 M3 [4.00] 2007 335i [9.00] 2008 528i [8.00] 2006 Infiniti - G35 ... [8.00]	they make u sign a paper saying they're not responsible for stolen shit in the car. s
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10-28-2007, 10:59 AM	#17
Gripster Captain 147 Rep 981 Posts Drives: E93 M3 Join Date: May 2005 Location: San Diego iTrader: (5) Garage List 2013 BMW M3 [0.00]	A lesson learned the hard way, no? I would formally complain to the dealer and let them know that their employees are stealing - who knows, they might suspect someone already. Unless you can prove how much was in there, then it will be hard to get any compensation though. Just chalk it up to experience. We keep $20 in our car for emergencies. It's hidden away, but there are only so many hidey-holes in the car, so a determined rogue tech would probably find it. I thought my wife was being paranoid when she suggested we take it out while the car was being serviced. I guess not... __________________ *2013 M3 (E93)* - ZPP/ZCW/DCT
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10-28-2007, 12:11 PM	#18
mkoesel Moderator 7512 Rep 19,368 Posts Drives: No BMW for now Join Date: Jun 2006 Location: Canton, MI iTrader: (1)	Check the mileage. I.e. did they just pocket it, or was used to pay for a lunch run to Taco Bell?
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10-28-2007, 01:21 PM	#20
Ty Vil Captain 31 Rep 913 Posts Drives: ///M4 Join Date: Jan 2007 Location: Scottsdale, AZ (by way of Portland, OR) iTrader: (0)	I've had this situation arise at my work... Here's what you need to do: CALL the service manager; he needs to know about this! Be level headed but let him know your frustration. You're going to get one of those 1-5 service calls in a few days and he wants NOTHING more than all 5's on it. He's going to do everything in his power to make you a satisfied customer. The other end to that is that if he's like MY boss he can't get rid of the bad apple if he doesn't know what's going on. Let me know if you need any more help on this, I'll be glad to assist.
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10-28-2007, 04:57 PM	#21
Kamando Captain 56 Rep 617 Posts Drives: - Join Date: Nov 2005 Location: - iTrader: (3)	hmm never had my change stolen, but did find a pair of pliers jammed in the right front rotor after service. Found it when I heard a really bad grinding noise while driving, enough to make me pull over and check the wheels. Luckily only the rubberised handle had been rubbing so no damage was done to the rotor. I personally made sure the service manager got the tool back
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10-30-2007, 12:57 PM	#22
ALPINE6SPD Lieutenant General 156 Rep 10,411 Posts Drives: 2010 BMW 328i Sport Join Date: Dec 2005 Location: Highland Lakes NJ iTrader: (2)	I would call up and report this. If he or she did it to you then chances are he or she has done it in the past and will do it in the future. You may not be the only person who has called in with this issue and the deal;ership may even have someone they suspect of this. Let us know what happenes. I stories all the time on here and we never get to find out what really happened. __________________ 2010 AW e90 328i: 6 speed, Black Leather, Dark Wood trim, ZPP, ZCW, ZVP,ZSP, Nav, Xenon BMW Performance CF Rear spolier and Gloss black grills 2008 Candy White MKV GTI 2.0T 6 Speed Manul Gone 2008 AW X3 3.0si: 6 speed Returned 2006 AW e90 330i: 6 speed Dinan Stage 1 Returned
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