Motorline BMW

thylacine · 06-05-2010, 10:21 PM

I wish I'd known about the site and read some of the posts about Motorline BMW before buying from them. What a horrible post sales service.

The arrogance they carry about the brand and their association with it is just amazing. Do they really believe that wearing a BMW badged polo shirt gives them an automatic right to treat existing customers so poorly?

I contacted BMW Australia who said they had several issues with the dealer principal, Craig Rose, but were having trouble contacting him. I asked why they had just awarded him "dealer of the year" but they just changed the subject. They're obviously embarrassed but you would think that they would be facing up to the issues.

Sadly this probably says as much about BMW as it does about the dealership.

I think that BMW Australia are trying to project the image of a luxury brand but unfortunately when it comes to delivering they really aren't in the same league yet as their primary german competitor.

Buyer beware!

aaccon · 06-05-2010, 11:16 PM

Howdy,

Can you pass on the details of what the issues were. I have a car on order from them at present and would like to know of issues you had.

PM me.

Cheers..

thylacine · 06-06-2010, 12:00 AM

If you look around the various BMW forums you'll find plenty of examples of problems that Motorline BMW refused to fix.

For example you could start with the Aussie BMW Dealership (Black List) on this site and the Disappointed BMW Owner threads.

Perhaps those posters can afford good lawyers, I can't.

thylacine · 06-06-2010, 12:23 AM

You might also want to check out Motorline BMW effed me at bimmerforums.com to get an idea of what you're possibly letting yourself in for if you've had a new car on order for some time. The writer says they aren't averse to trying to deliver old demos disguised as new ordered stock.

As I said before, Buyer Beware.

There are two other dealers in Brisbane who don't seem to attract the same criticism. If you're spending the money, make sure you're getting value for it.

zenderm3 · 06-06-2010, 06:33 AM

thylacine - sorry to hear about your dilemma. It is never a good thing to have to deal with frustrations like those with a new car. I hope all gets rectified soon.

aaccon - i spent quite a bit of time researching brisbane dealers - if you want some of my info, I'm happy to provide it to you. Just PM me.

Cheers,
Zender

thylacine · 06-06-2010, 06:43 AM

Thanks Zender.

Unfortunately I don't think that there is any intention from Motorline to rectify my or the other posters problems.

I guess when you're paying good money you tend to expect good service. When you don't get it you just need to accept it, warn others and move on. Never pleasant though.

zenderm3 · 06-06-2010, 06:45 AM

No problems mate - keep us up to speed with your progress.

MFKN3 · 06-06-2010, 07:02 AM

I don't have too many nice things to say about them either. Westside were great though

thylacine · 06-06-2010, 07:09 AM

It's funny.

I never hear good things about BMW service but love the cars.

I don't like Mercedes cars but only hear good things about their service.

I guess it's follow your head, or your heart, if you can stand the pain.

Just find the most trustworthy dealer you can.

The__J__Factor · 06-06-2010, 05:02 PM

Thats weird, i bought my car from motorline and they have been great.
Sales service was perfect, the deal they gave was good and booking the car in for a service was easy. Was given a loaner car with out a problem and always offer breakfast and tea.

zenderm3 · 06-06-2010, 05:23 PM

I actually can't fault my dealership's service. Whenever there has been something wrong - they fixed it. Always polite and welcoming. Every time I go there they ask me if I want to take something on a test drive.

My Salesman actually calls me once every 3 months to make sure everything is going fine

All in all 5-star service!

aaccon · 06-06-2010, 06:15 PM

Hi Zenderm3,

Would like to know what you found. I have contact email in my public profile

Cheers..

VGR00 · 06-06-2010, 06:53 PM

Sorry to hear you are not having a good experiance. I've bought at least 1 new BMW from each dealer from Sunshine Coast to Gold Coast and I can't complain about any of them. All of them have offered great sales experiance but I've only used the 3x Brisbane dealers for service and again I've never had any issue with them. I must say, this last car I purchased from Westside and even though they are out of my way, I prefer to take it to Westside fro service as they don't seem as rushed as the city branch.

aaccon · 06-09-2010, 12:29 AM

Can someone answer a question:

In general do BMW dealers use standardised part numbering for BMW genuine parts ? or do dealers change the part numbers ?

I rang the dealer for a part price:

(a) Was given a part number with the 4th and last digit changed, made one digit higher. They were also not keen to give me the part number or an exact price on the phone. Mind you this was only for a part that costs less than $200.00.

(b) Their price was $40.00 dearer than the BMW genuine part number from another dealer.

Makes me wonder......

MFKN3 · 06-09-2010, 12:36 AM

Quote:

Originally Posted by aaccon

Can someone answer a question:

In general do BMW dealers use standardised part numbering for BMW genuine parts ? or do dealers change the part numbers ?

I rang the dealer for a part price:

(a) Was given a part number with the 4th and last digit changed, made one digit higher. They were also not keen to give me the part number or an exact price on the phone. Mind you this was only for a part that costs less than $200.00.

(b) Their price was $40.00 dearer than the BMW genuine part number from another dealer.

Makes me wonder......

They are standardised. The only thing to look out for is LHD and RHD parts sometimes have different numbers, especially interior pieces.

Check out the parts index http://www.realoem.com/

You will see the parts are categorised based on their part numbers.

BMW dealers here for some reason are a bit funny with some parts, for example oil filters. "Yes, I do change my own oil" is usually my response. And yes, they are a rip off. For example an oil filter is RRP $30-35 but the 'internal' value is about $10-12 which is what you can buy them for from dealers overseas.

NBTBRV8 · 06-09-2010, 03:47 AM

Quote:

Originally Posted by xsboost

BMW dealers here for some reason are a bit funny with some parts, for example oil filters. "Yes, I do change my own oil" is usually my response. And yes, they are a rip off. For example an oil filter is RRP $30-35 but the 'internal' value is about $10-12 which is what you can buy them for from dealers overseas.

You're dead right here.

Ninjaoz · 06-09-2010, 07:28 AM

Quote:

Originally Posted by xsboost

BMW dealers here for some reason are a bit funny with some parts, for example oil filters. "Yes, I do change my own oil" is usually my response. And yes, they are a rip off. For example an oil filter is RRP $30-35 but the 'internal' value is about $10-12 which is what you can buy them for from dealers overseas.

get to know your parts department, they usually charge me with the "trade" price for all BMW parts as i go there regularly!!

NBTBRV8 · 06-10-2010, 05:19 AM

Quote:

Originally Posted by Ninja333

get to know your parts department, they usually charge me with the "trade" price for all BMW parts as i go there regularly!!

Yes but I find trade prices are still way dearer than from overseas. I have to get the dealer to go back to BMW asking for a special price and then I find the price is about the same as what I can land here from overseas or still dearer. All the markup sits with BMW Australia.

chappy · 06-10-2010, 06:30 AM

I just recieved my bmw performance interior pieces for $335 aud delivered at my door from the uk compared to just under $1200 from the bmw dealer here now thats a huge markup who in there right mind would pay that price do they sell anything here.

Getting back on the subject i am not fused on motorline service as i use westside bmw now had to get use to there rules as bmw is a lot more stricter than my lexus years at the dealership.

cloudyday · 06-20-2010, 05:09 AM

Their post sales is what is disappointing. They don't want to you know you after you buy a BMW.

scheps · 06-21-2010, 01:06 AM

yea motorline is kinda like gamedude..... if i ever go back to a bimmer, i would buy interstate and get it shipped up.

TonyBeemer · 08-12-2010, 12:47 AM

My experiences at Westside BMW at Darra have been fantastic. They are professional, knowledgeable and always friendly. They seem to really appreciate their customers and take the time to help you. You can book online too- it's easy. (Next to Gardenway on the roundabout there just off Centenery Highway) Buying and servicing they get my

06-05-2010, 10:21 PM	#1
thylacine New Member 3 Rep 12 Posts Drives: BMW-waiting for wty repairs Join Date: Jun 2010 Location: Brisbane iTrader: (0)	Motorline BMW - Experience the arrogance I wish I'd known about the site and read some of the posts about Motorline BMW before buying from them. What a horrible post sales service. The arrogance they carry about the brand and their association with it is just amazing. Do they really believe that wearing a BMW badged polo shirt gives them an automatic right to treat existing customers so poorly? I contacted BMW Australia who said they had several issues with the dealer principal, Craig Rose, but were having trouble contacting him. I asked why they had just awarded him "dealer of the year" but they just changed the subject. They're obviously embarrassed but you would think that they would be facing up to the issues. Sadly this probably says as much about BMW as it does about the dealership. I think that BMW Australia are trying to project the image of a luxury brand but unfortunately when it comes to delivering they really aren't in the same league yet as their primary german competitor. Buyer beware! Last edited by thylacine; 06-05-2010 at 10:34 PM..
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06-05-2010, 11:16 PM	#2
aaccon Private 25 Rep 85 Posts Drives: 2023 G21 330i M Sport Join Date: Apr 2010 Location: Brisbane iTrader: (0)	Howdy, Can you pass on the details of what the issues were. I have a car on order from them at present and would like to know of issues you had. PM me. Cheers.. Last edited by aaccon; 06-05-2010 at 11:51 PM..
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06-06-2010, 12:00 AM	#3
thylacine New Member 3 Rep 12 Posts Drives: BMW-waiting for wty repairs Join Date: Jun 2010 Location: Brisbane iTrader: (0)	If you look around the various BMW forums you'll find plenty of examples of problems that Motorline BMW refused to fix. For example you could start with the Aussie BMW Dealership (Black List) on this site and the Disappointed BMW Owner threads. Perhaps those posters can afford good lawyers, I can't. Last edited by thylacine; 06-06-2010 at 10:17 PM..
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06-06-2010, 12:23 AM	#4
thylacine New Member 3 Rep 12 Posts Drives: BMW-waiting for wty repairs Join Date: Jun 2010 Location: Brisbane iTrader: (0)	You might also want to check out Motorline BMW effed me at bimmerforums.com to get an idea of what you're possibly letting yourself in for if you've had a new car on order for some time. The writer says they aren't averse to trying to deliver old demos disguised as new ordered stock. As I said before, Buyer Beware. There are two other dealers in Brisbane who don't seem to attract the same criticism. If you're spending the money, make sure you're getting value for it. Last edited by thylacine; 06-06-2010 at 03:23 AM..
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06-06-2010, 06:33 AM	#5
zenderm3 Lieutenant Colonel 95 Rep 1,996 Posts Drives: E36 M3 DY/2010 E92 M3 Join Date: Jun 2009 Location: Brisbane iTrader: (0)	thylacine - sorry to hear about your dilemma. It is never a good thing to have to deal with frustrations like those with a new car. I hope all gets rectified soon. aaccon - i spent quite a bit of time researching brisbane dealers - if you want some of my info, I'm happy to provide it to you. Just PM me. Cheers, Zender __________________ ________________ My ///M is in my garage .... and it is a beast! 2010 E92 M3 Space Grey \| Fully Loaded 1996 E36 M3 Dakar Yellow - SOLD 2004 Honda Accord Euro - SOLD
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06-06-2010, 06:43 AM	#6
thylacine New Member 3 Rep 12 Posts Drives: BMW-waiting for wty repairs Join Date: Jun 2010 Location: Brisbane iTrader: (0)	Thanks Zender. Unfortunately I don't think that there is any intention from Motorline to rectify my or the other posters problems. I guess when you're paying good money you tend to expect good service. When you don't get it you just need to accept it, warn others and move on. Never pleasant though.
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06-06-2010, 06:45 AM	#7
zenderm3 Lieutenant Colonel 95 Rep 1,996 Posts Drives: E36 M3 DY/2010 E92 M3 Join Date: Jun 2009 Location: Brisbane iTrader: (0)	No problems mate - keep us up to speed with your progress. __________________ ________________ My ///M is in my garage .... and it is a beast! 2010 E92 M3 Space Grey \| Fully Loaded 1996 E36 M3 Dakar Yellow - SOLD 2004 Honda Accord Euro - SOLD
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06-06-2010, 07:02 AM	#8
MFKN3 Colonel 127 Rep 2,224 Posts Drives: supercharged 4.4L stroker E92 Join Date: Nov 2008 Location: Australia iTrader: (2)	I don't have too many nice things to say about them either. Westside were great though
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06-06-2010, 07:09 AM	#9
thylacine New Member 3 Rep 12 Posts Drives: BMW-waiting for wty repairs Join Date: Jun 2010 Location: Brisbane iTrader: (0)	It's funny. I never hear good things about BMW service but love the cars. I don't like Mercedes cars but only hear good things about their service. I guess it's follow your head, or your heart, if you can stand the pain. Just find the most trustworthy dealer you can.
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06-06-2010, 05:02 PM	#10
The__J__Factor Major 88 Rep 1,090 Posts Drives: ///M Coupe Join Date: Sep 2008 Location: Gold Coast, Australia iTrader: (0)	Thats weird, i bought my car from motorline and they have been great. Sales service was perfect, the deal they gave was good and booking the car in for a service was easy. Was given a loaner car with out a problem and always offer breakfast and tea. __________________ 135i N54 manual MR-S with a 2zz swap and mods Sold EVO X MR - Phantom Black - Ti Exhaust - Ti UICP - AQM Intake - Sold Z4 M Coupe - H&R - RE Diablo - RPi - Tekarbon - Sold
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06-06-2010, 05:23 PM	#11
zenderm3 Lieutenant Colonel 95 Rep 1,996 Posts Drives: E36 M3 DY/2010 E92 M3 Join Date: Jun 2009 Location: Brisbane iTrader: (0)	I actually can't fault my dealership's service. Whenever there has been something wrong - they fixed it. Always polite and welcoming. Every time I go there they ask me if I want to take something on a test drive. My Salesman actually calls me once every 3 months to make sure everything is going fine All in all 5-star service! __________________ ________________ My ///M is in my garage .... and it is a beast! 2010 E92 M3 Space Grey \| Fully Loaded 1996 E36 M3 Dakar Yellow - SOLD 2004 Honda Accord Euro - SOLD
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06-06-2010, 06:15 PM	#12
aaccon Private 25 Rep 85 Posts Drives: 2023 G21 330i M Sport Join Date: Apr 2010 Location: Brisbane iTrader: (0)	Hi Zenderm3, Would like to know what you found. I have contact email in my public profile Cheers..
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06-06-2010, 06:53 PM	#13
VGR00 Major 53 Rep 1,497 Posts Drives: 430i Gran Coupe Join Date: Feb 2007 Location: Brisbane - Australia iTrader: (1)	Sorry to hear you are not having a good experiance. I've bought at least 1 new BMW from each dealer from Sunshine Coast to Gold Coast and I can't complain about any of them. All of them have offered great sales experiance but I've only used the 3x Brisbane dealers for service and again I've never had any issue with them. I must say, this last car I purchased from Westside and even though they are out of my way, I prefer to take it to Westside fro service as they don't seem as rushed as the city branch.
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06-09-2010, 12:29 AM	#14
aaccon Private 25 Rep 85 Posts Drives: 2023 G21 330i M Sport Join Date: Apr 2010 Location: Brisbane iTrader: (0)	Can someone answer a question: In general do BMW dealers use standardised part numbering for BMW genuine parts ? or do dealers change the part numbers ? I rang the dealer for a part price: (a) Was given a part number with the 4th and last digit changed, made one digit higher. They were also not keen to give me the part number or an exact price on the phone. Mind you this was only for a part that costs less than $200.00. (b) Their price was $40.00 dearer than the BMW genuine part number from another dealer. Makes me wonder......
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06-10-2010, 06:30 AM	#19
chappy Captain 102 Rep 693 Posts Drives: 335 M-SPORT COUPE Join Date: Nov 2008 Location: Brisbane Australia iTrader: (0)	I just recieved my bmw performance interior pieces for $335 aud delivered at my door from the uk compared to just under $1200 from the bmw dealer here now thats a huge markup who in there right mind would pay that price do they sell anything here. Getting back on the subject i am not fused on motorline service as i use westside bmw now had to get use to there rules as bmw is a lot more stricter than my lexus years at the dealership. __________________ THE BEAST MHD Flash Tune /M3 suspension/Forge Intercooler/Alpina B3 AT Flash/Bilstein B4 Suspension/BMW OEM M3 Steering Wheel and DCT Paddles/LUX V4 Angel Eyes/CIC Retrofitted Last edited by chappy; 06-10-2010 at 06:37 AM..
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06-20-2010, 05:09 AM	#20
cloudyday New Member 1 Rep 29 Posts Drives: NA Join Date: Jun 2009 Location: EA iTrader: (0)	Their post sales is what is disappointing. They don't want to you know you after you buy a BMW.
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06-21-2010, 01:06 AM	#21
scheps Lieutenant 11 Rep 402 Posts Drives: TTMK2 Join Date: Jul 2005 Location: Aus, Brisbane iTrader: (0)	yea motorline is kinda like gamedude..... if i ever go back to a bimmer, i would buy interstate and get it shipped up.
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08-12-2010, 12:47 AM	#22
TonyBeemer Registered 0 Rep 1 Posts Drives: X5 4.8i Join Date: Aug 2010 Location: Brisbane iTrader: (0)	Real Service at Westside BMW Darra My experiences at Westside BMW at Darra have been fantastic. They are professional, knowledgeable and always friendly. They seem to really appreciate their customers and take the time to help you. You can book online too- it's easy. (Next to Gardenway on the roundabout there just off Centenery Highway) Buying and servicing they get my
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