8/82 warranty and the "fix everything else that it could be 1st" song and dance

KaiserN54 · 09-20-2012, 05:46 PM

I have my car in for rattling turbos and slow spool. I was given a loaner and didn't hear back from them until the very end of the day. With baited breath I waited to hear that I would be getting new turbos. Instead I was told that my vacuum solenoids need to be replaced, and that its not covered under warranty.

They said BMW wouldn't go further with the turbos until we did this first. At least they said it might still rattle afterwards- in which case they would go forward. But BMW seems to think that the rattling on my 07 with 72k on it could be caused by these solenoids instead. Am I being jerked around or does this sound about right?

I authorized the repair, but i'm crossing my fingers that the rattle will still be there and I end up with new turbos either way.

Jeff@TopGearSolutions · 09-20-2012, 06:05 PM

It will likely still rattle but will help with with spool up.

marv85 · 09-20-2012, 06:08 PM

I just changed the solenoids. Turbos spool faster and hold boost better. They still rattle though.

cn555ic · 09-20-2012, 06:09 PM

Solenoids that don't work correctly will definitely hamper the boost, as for the rattle not so much.

TT3 iN NyC · 09-20-2012, 06:12 PM

How much do boost solenoids go for?

KaiserN54 · 09-20-2012, 06:19 PM

Quote:

Originally Posted by cn555ic

Solenoids that don't work correctly will definitely hamper the boost, as for the rattle not so much.

Well that hopefully means new turbos, right?

KaiserN54 · 09-20-2012, 06:20 PM

Quote:

Originally Posted by TT3 iN NyC

How much do boost solenoids go for?

They want almost 400 to replace both.

chancejat · 09-20-2012, 07:13 PM

replace them yourself...takes about 10 minutes

n54door · 09-20-2012, 08:04 PM

tell them to measure the tolerances for the wastegate actuator arm and lever, and inspect the wastegate lever bushings. That will determine if you need the turbos/wg repaired.

Solenoids have nothing to do with a car rattling.

Remind them a obvious rattle/clanking sound is typically caused by sizeable mechanical parts (like wastegates levers) clanking around, it 'rattles'.

pits200 · 09-20-2012, 08:42 PM

Quote:

Originally Posted by n54door

tell them to measure the tolerances for the wastegate actuator arm and lever, and inspect the wastegate lever bushings. That will determine if you need the turbos/wg repaired.

Solenoids have nothing to do with a car rattling.

Remind them a obvious rattle/clanking sound is typically caused by sizeable mechanical parts (like wastegates levers) clanking around, it 'rattles'.

Actually, with weak solenoids it won't allow the wastegate to have full movement if its not reaching the proper hgs. Can this also lead to rattle, I'm not totally sure but there is no evidence saying it would or wouldn't.

wren57 · 09-20-2012, 10:22 PM

Are you talking about the VANOS solenoids or different ones?

KaiserN54 · 09-20-2012, 10:25 PM

They are talking about the vacuum or boost solenoid. I just hope that when it still is rattling afterwards, they will then go on and do the turbos...

pits200 · 09-20-2012, 10:59 PM

Quote:

Originally Posted by atomos319

They are talking about the vacuum or boost solenoid. I just hope that when it still is rattling afterwards, they will then go on and do the turbos...

I would have got something from the dealer stating that after the vac solenoid replacement that if it didn't solve things then they would change the turbos.

To be out 400 on a 200 job is a rip-off especially since it's unlikely both solenoids are bad.

n54door · 09-21-2012, 08:36 AM

Quote:

Originally Posted by pits200

Actually, with weak solenoids it won't allow the wastegate to have full movement if its not reaching the proper hgs. Can this also lead to rattle, I'm not totally sure but there is no evidence saying it would or wouldn't.

Correct, but the rattle is typically from excess play in mechanical parts. A solenoid wouldn't cause a rattle, just incorrect target boost.

shortseller · 09-21-2012, 08:48 AM

My guess is your local authorized BMW service shop doesn't care if they get paid from you or from BMW for the most part. If fact I would tend to lean towards they would rather make you happy, with less out of pocket, to keep you coming back after you are out of your 4/50 warranty.

Quote:

Originally Posted by atomos319

I have my car in for rattling turbos and slow spool. I was given a loaner and didn't hear back from them until the very end of the day. With baited breath I waited to hear that I would be getting new turbos. Instead I was told that my vacuum solenoids need to be replaced, and that its not covered under warranty.

They said BMW wouldn't go further with the turbos until we did this first. At least they said it might still rattle afterwards- in which case they would go forward. But BMW seems to think that the rattling on my 07 with 72k on it could be caused by these solenoids instead. Am I being jerked around or does this sound about right?

I authorized the repair, but i'm crossing my fingers that the rattle will still be there and I end up with new turbos either way.

pits200 · 09-21-2012, 09:03 AM

Quote:

Originally Posted by shortseller

My guess is your local authorized BMW service shop doesn't care if they get paid from you or from BMW for the most part. If fact I would tend to lean towards they would rather make you happy, with less out of pocket, to keep you coming back after you are out of your 4/50 warranty.

The dealership doesn't care but they're afraid of the local rep. If they would approve a repair like that and the local rep found out that it was something that shouldn't have been approved, you can trust that the dealership most likely wouldn't be paid.

shortseller · 09-21-2012, 09:16 AM

Quote:

Originally Posted by pits200

The dealership doesn't care but they're afraid of the local rep. If they would approve a repair like that and the local rep found out that it was something that shouldn't have been approved, you can trust that the dealership most likely wouldn't be paid.

My comment assumes following corporate protocol.

Xander · 09-21-2012, 09:50 AM

I had my turbos replaced after a bunch of other "fixes" and they still rattle. I don't care though, I was happy to get fresh turbos after 70K miles. I can dial down the rattle with the PROcede fix, but it's still there. Whatever.

X...

JamesM3M5 · 09-21-2012, 10:29 AM

Here:

http://www.e90post.com/forums/showth...ront+wastegate

Mine were very loose, but the WG shaft only had a small amount of play. Also adjusted a customer car earlier this week due to low boost 30FF code. It would boost, just not to target with JB4 at low RPMs. Also blasted out severe carbon buildup in the intake - 80k miles and it had never been done.

KaiserN54 · 09-21-2012, 11:50 AM

UPDATE: Sounds like I will be getting new turbos! The SA just called and said that because they still rattle, they were going to be taking off the factory downpipes so they could send BMW photos of the wastegates. The SA also said that it seemed they were "going down the road to replacing them"

09-20-2012, 05:46 PM	#1
KaiserN54 First Lieutenant 29 Rep 332 Posts Drives: 2007 335I Join Date: Mar 2012 Location: Turbotown iTrader: (0)	8/82 warranty and the "fix everything else that it could be 1st" song and dance I have my car in for rattling turbos and slow spool. I was given a loaner and didn't hear back from them until the very end of the day. With baited breath I waited to hear that I would be getting new turbos. Instead I was told that my vacuum solenoids need to be replaced, and that its not covered under warranty. They said BMW wouldn't go further with the turbos until we did this first. At least they said it might still rattle afterwards- in which case they would go forward. But BMW seems to think that the rattling on my 07 with 72k on it could be caused by these solenoids instead. Am I being jerked around or does this sound about right? I authorized the repair, but i'm crossing my fingers that the rattle will still be there and I end up with new turbos either way.
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09-20-2012, 06:05 PM	#2
Jeff@TopGearSolutions 3441 Rep 79,212 Posts Drives: C6 Z06, 09 335i, 10 335xi Join Date: Dec 2008 Location: www.TopGearSolutions.com iTrader: (37)	It will likely still rattle but will help with with spool up.
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09-20-2012, 06:08 PM	#3
marv85 Colonel 70 Rep 2,626 Posts Drives: '07 E92 335i MT Join Date: Jun 2010 Location: Bay Area iTrader: (7)	I just changed the solenoids. Turbos spool faster and hold boost better. They still rattle though. __________________ '07 E92 335i 6MT- HP650, inlets/outlets, ER FMIC, VRSF CP, LPFP stg2, CSF rad, 'is Aux rad, ER OC, Ohlins, M control arms, eibach front sway bar. '05 C55 AMG SOLD - '22 Tesla M3P \| '10 E92 335i M, 6MT COBB, FBO, st2 LPFP, Mfactory LSD \| '07 E90 335i, PTF COBB E50, FBO, HFS4
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09-20-2012, 06:09 PM	#4
cn555ic 441 Rep 18,331 Posts Drives: 335i Join Date: Jun 2007 Location: US iTrader: (6)	Solenoids that don't work correctly will definitely hamper the boost, as for the rattle not so much.
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09-20-2012, 06:12 PM	#5
TT3 iN NyC Colonel 247 Rep 2,567 Posts Drives: F80 M3CS Join Date: Aug 2007 Location: nYc iTrader: (9)	How much do boost solenoids go for? __________________ 07 e92 335i - Retired 18 F80 M3CS - Retired 21 G20 330i M-Sport - Current
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09-20-2012, 07:13 PM	#8
chancejat First Lieutenant 17 Rep 310 Posts Drives: bmw Join Date: Mar 2010 Location: usa iTrader: (2)	replace them yourself...takes about 10 minutes
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09-20-2012, 08:04 PM	#9
n54door Banned 87 Rep 808 Posts Drives: 09' 135i 6AT FBO - MHD Tuned Join Date: Sep 2011 Location: DFW iTrader: (5)	tell them to measure the tolerances for the wastegate actuator arm and lever, and inspect the wastegate lever bushings. That will determine if you need the turbos/wg repaired. Solenoids have nothing to do with a car rattling. Remind them a obvious rattle/clanking sound is typically caused by sizeable mechanical parts (like wastegates levers) clanking around, it 'rattles'.
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09-20-2012, 10:22 PM	#11
wren57 Roll Tide 591 Rep 2,346 Posts Drives: 335i Join Date: Jul 2010 Location: St Louis iTrader: (10)	Are you talking about the VANOS solenoids or different ones?
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09-20-2012, 10:25 PM	#12
KaiserN54 First Lieutenant 29 Rep 332 Posts Drives: 2007 335I Join Date: Mar 2012 Location: Turbotown iTrader: (0)	They are talking about the vacuum or boost solenoid. I just hope that when it still is rattling afterwards, they will then go on and do the turbos...
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09-21-2012, 09:50 AM	#18
Xander I'm new 8 Rep 255 Posts Drives: 997 Turbo, F80 M3, CC & Yukon Join Date: Jan 2009 Location: Buffalo, NY iTrader: (4)	I had my turbos replaced after a bunch of other "fixes" and they still rattle. I don't care though, I was happy to get fresh turbos after 70K miles. I can dial down the rattle with the PROcede fix, but it's still there. Whatever. X... __________________
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09-21-2012, 10:29 AM	#19
JamesM3M5 Some dude 91 Rep 1,780 Posts Drives: E92 335i Join Date: Sep 2011 Location: Northern VA iTrader: (0)	Here: http://www.e90post.com/forums/showth...ront+wastegate Mine were very loose, but the WG shaft only had a small amount of play. Also adjusted a customer car earlier this week due to low boost 30FF code. It would boost, just not to target with JB4 at low RPMs. Also blasted out severe carbon buildup in the intake - 80k miles and it had never been done. __________________ RRT E92 335i/6MT with stuff and things
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09-21-2012, 11:50 AM	#20
KaiserN54 First Lieutenant 29 Rep 332 Posts Drives: 2007 335I Join Date: Mar 2012 Location: Turbotown iTrader: (0)	UPDATE: Sounds like I will be getting new turbos! The SA just called and said that because they still rattle, they were going to be taking off the factory downpipes so they could send BMW photos of the wastegates. The SA also said that it seemed they were "going down the road to replacing them"
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