Discount tire scratched my wheel!

Foreman05 · 02-23-2013, 08:39 PM

Well got my AG m359's this week, brought my car to discount tire today to get new front tires put on them and they scratched one of them pretty good. The assistant manager said he could have it refinished

i told him my wheels are four days old and there is no way im having it "repainted". I told him there are only 2 options new m359 wheel or give my the 250 dollars for the wheel. He said he could buy a bmw rep wheel for $125 if that would work. after explaining that my wheels arent china rep wheels he said due to you moving next week talk to the discount tire where your moving. (North Carolina). I'm pretty p!ssed. Any thoughts?

Neothin87 · 02-23-2013, 09:07 PM

sounds like he's waiting for you to move and will never pick up the phone after that

dhanni848 · 02-23-2013, 10:32 PM

You stated "assistant manager" correct? That means there are a lot of people above that position.

charrigan · 02-23-2013, 10:58 PM

I am a manager from Discount Tire. Discount Tire is a dealer for AG wheels and they have the ability to order a replacement of your exact wheel.

Ask for the Senior Assistant Manager or the Store Manager. Explain your issue and they shouldn't have a problem replacing your wheel.

If it isn't resolved feel free to pm me and I'll do what I can to help you out.

Sorry about your issue with us.

Foreman05 · 02-24-2013, 12:07 AM

Quote:

Originally Posted by charrigan

I am a manager from Discount Tire. Discount Tire is a dealer for AG wheels and they have the ability to order a replacement of your exact wheel.

Ask for the Senior Assistant Manager or the Store Manager. Explain your issue and they shouldn't have a problem replacing your wheel.

If it isn't resolved feel free to pm me and I'll do what I can to help you out.

Sorry about your issue with us.

He was the senior assistant manager unfortunately. He did go back and talk to the manager. It seems like all they wanted to do was have it refinished. If I wanted it refinished I would have bought used for a much cheaper price. Hopefully we can come to an agreement. Thanks for the advise, I will let you know what happens.

JYohay · 02-24-2013, 11:35 AM

This exact thing happened to my friend. They eventually succumbed and ought him a new VMR

Ml3456 · 02-25-2013, 12:06 PM

Charrigan. Great service!! How come I can't find them on the discount web site if they are a rep for them? ML

Red_Bean_Bun · 02-25-2013, 01:14 PM

How did it go ? Got your new wheel ?

Foreman05 · 02-25-2013, 03:05 PM

Quote:

Originally Posted by Red_Bean_Bun

How did it go ? Got your new wheel ?

Just got off the phone with the regional rep, she needs to call some other manager to see what he can do. hopefully thats the last step!

asdflkijd · 02-25-2013, 03:40 PM

Horror stories at tire shops are the worst. Shit happens but hope you'll get squared away bro!

charrigan · 02-25-2013, 03:59 PM

Quote:

Originally Posted by Ml3456

Charrigan. Great service!! How come I can't find them on the discount web site if they are a rep for them? ML

Our sites only list wheel brands we carry in stock in stores or our warehouses. Our system in the stores has a massive database of brands we are dealers for and there are thousands of them. It would be very difficult to maintain on our site and very confusing to our average customer.

I just ordered a set for my e90 from them. We have been a dealer for them for a few years.

Ml3456 · 02-25-2013, 06:17 PM

Thanks, That good to know I can deal locally if their price is good.

Foreman05 · 02-25-2013, 07:57 PM

Well I talked to the area manager and as soon as I get to NC I can head to discount tire and they will set me up with a new wheel. He said he couldnt beleive they wanted to refinish a brand new wheel. Hope mount and balance is free lol. Goes to show that even if the store doesn't make things right the company will.

VMRWheels · 02-25-2013, 08:36 PM

That's good to hear! I hate hearing stories about tire shops totally mutilating wheels.

e92oholic · 02-25-2013, 09:57 PM

Grrrrr its threads like these that make me never want to change a tire on an expensive wheel even with the brand new tire machine we just got!

Sorry about your wheel hope it all works out

marcus321 · 02-25-2013, 10:07 PM

Glad it will be working out for you. Im in NC and know a manager in this area who is someone I know really well. If it doesnt work out and your in the Raleigh area I am sure he will offer a lending hand. He has been with discount tire for over 10 years.

Foreman05 · 02-25-2013, 10:20 PM

Quote:

Originally Posted by marcus321

Glad it will be working out for you. Im in NC and know a manager in this area who is someone I know really well. If it doesnt work out and your in the Raleigh area I am sure he will offer a lending hand. He has been with discount tire for over 10 years.

Thanks for the offer, I will let you guys know how it pans out.

02-23-2013, 08:39 PM	#1
Foreman05 Private First Class 18 Rep 180 Posts Drives: in search of a 335 Join Date: Jul 2011 Location: NC iTrader: (2)	Discount tire scratched my wheel! Well got my AG m359's this week, brought my car to discount tire today to get new front tires put on them and they scratched one of them pretty good. The assistant manager said he could have it refinished i told him my wheels are four days old and there is no way im having it "repainted". I told him there are only 2 options new m359 wheel or give my the 250 dollars for the wheel. He said he could buy a bmw rep wheel for $125 if that would work. after explaining that my wheels arent china rep wheels he said due to you moving next week talk to the discount tire where your moving. (North Carolina). I'm pretty p!ssed. Any thoughts?
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02-23-2013, 09:07 PM	#2
Neothin87 Private First Class 3 Rep 161 Posts Drives: 2009 e90 335i Join Date: Dec 2012 Location: Orlando FL iTrader: (0)	sounds like he's waiting for you to move and will never pick up the phone after that __________________ Montego Blue / Saddle Brown Just a few mods...
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02-23-2013, 10:32 PM	#3
dhanni848 Lieutenant 38 Rep 475 Posts Drives: 06 330i Join Date: Aug 2012 Location: Nashville, TN iTrader: (0)	You stated "assistant manager" correct? That means there are a lot of people above that position.
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02-23-2013, 10:58 PM	#4
charrigan Private First Class 7 Rep 154 Posts Drives: Fiat 500e, Audi Q5, 328d(soon) Join Date: Feb 2013 Location: Dexter, MI iTrader: (3)	I am a manager from Discount Tire. Discount Tire is a dealer for AG wheels and they have the ability to order a replacement of your exact wheel. Ask for the Senior Assistant Manager or the Store Manager. Explain your issue and they shouldn't have a problem replacing your wheel. If it isn't resolved feel free to pm me and I'll do what I can to help you out. Sorry about your issue with us.
	Appreciate 0 Quote

02-24-2013, 11:35 AM	#6
JYohay Banned 42 Rep 2,009 Posts Drives: 2011 X5 Join Date: Mar 2012 Location: NY iTrader: (3)	This exact thing happened to my friend. They eventually succumbed and ought him a new VMR
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02-25-2013, 12:06 PM	#7
Ml3456 Second Lieutenant 14 Rep 261 Posts Drives: 2013 X3 & 335i E93 Join Date: Dec 2012 Location: Chicago West Burbs iTrader: (0)	Charrigan. Great service!! How come I can't find them on the discount web site if they are a rep for them? ML
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02-25-2013, 01:14 PM	#8
Red_Bean_Bun Captain 62 Rep 944 Posts Drives: E92 Join Date: Nov 2009 Location: Montreal iTrader: (4)	How did it go ? Got your new wheel ?
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02-25-2013, 03:40 PM	#10
asdflkijd Aberry is a scammer 556 Rep 5,507 Posts Drives: SGM E92 335i, AM E90 335i Join Date: Jun 2007 Location: Seattle, WA iTrader: (14) Garage List 2008 E92 335i [10.00] 2007 E90 335i (Reti ... [9.00]	Horror stories at tire shops are the worst. Shit happens but hope you'll get squared away bro!
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02-25-2013, 06:17 PM	#12
Ml3456 Second Lieutenant 14 Rep 261 Posts Drives: 2013 X3 & 335i E93 Join Date: Dec 2012 Location: Chicago West Burbs iTrader: (0)	Thanks, That good to know I can deal locally if their price is good.
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02-25-2013, 07:57 PM	#13
Foreman05 Private First Class 18 Rep 180 Posts Drives: in search of a 335 Join Date: Jul 2011 Location: NC iTrader: (2)	Well I talked to the area manager and as soon as I get to NC I can head to discount tire and they will set me up with a new wheel. He said he couldnt beleive they wanted to refinish a brand new wheel. Hope mount and balance is free lol. Goes to show that even if the store doesn't make things right the company will.
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02-25-2013, 08:36 PM	#14
VMRWheels BimmerPost Supporting Vendor 2038 Rep 25,989 Posts Drives: BMW Join Date: Jun 2007 Location: Anaheim, CA iTrader: (4) Garage List 2013 BMW M3 [10.00] 2015 BMW M4 [0.00] 2013 BMW F30 [0.00] 2014 BMW F22 [0.00] 2013 BMW F06 [0.00]	That's good to hear! I hate hearing stories about tire shops totally mutilating wheels. __________________ VMR\|Wheels \| 714.442.7916 \| sales@velocitymotoring.com \| www.velocitymotoring.com \| facebook \| flickr \| Instagram
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02-25-2013, 09:57 PM	#15
e92oholic Banned 66 Rep 850 Posts Drives: 2013 MINI JCW GP Join Date: Feb 2012 Location: Buffalo NY iTrader: (6)	Grrrrr its threads like these that make me never want to change a tire on an expensive wheel even with the brand new tire machine we just got! Sorry about your wheel hope it all works out
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02-25-2013, 10:07 PM	#16
marcus321 Captain 137 Rep 876 Posts Drives: 2017 Acura NSX Join Date: Aug 2011 Location: Raleigh, NC iTrader: (1)	Glad it will be working out for you. Im in NC and know a manager in this area who is someone I know really well. If it doesnt work out and your in the Raleigh area I am sure he will offer a lending hand. He has been with discount tire for over 10 years.
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