Anyone else waiting on NAV activation code?

Tag · 11-10-2010, 02:07 PM

So I got my new car last Tuesday and the sales guy said they usually get the NAV activation code within 24 hrs but most likely the same day. The next day I called and they said the system was down nation wide. It's now been over a week and I still cannot use my NAV.

I'm pretty pissed off to say the least. Can anyone else confirm if this is a nation wide issue or is it just local to my dealer?

cssnms · 11-10-2010, 02:13 PM

FWIW, I picked up my '11 last night from the dealer and my NAV is/was working perfectly.

Tag · 11-10-2010, 02:16 PM

SteveMD · 11-10-2010, 02:32 PM

NAV activation code?

Huh?

Should be working when you turn the car on mate.

Are you sure you don't mean Sirius?

Rydawg1 · 11-10-2010, 02:39 PM

new 11 models have an activation key code needed to get the navigational system to start. I'm in a 2011 335d (which is pretty awesome imo) that the navigation isn't working and is prompting me for a key.

Tag · 11-10-2010, 02:39 PM

No, it's the code to enable the NAV. It's just a simple 5 digit code they enter to enable it. Usually done before you pickup the car but my dealer is blaming BMW for the delay.

khaye1 · 11-10-2010, 02:54 PM

wtf??? the only thing that you should be waiting for is the account setup for bmw assist... the nav feature should work right off the bat, the dealer should've had that code before they even take customers for the test drive

Chriztofor · 11-10-2010, 03:03 PM

Quote:

Originally Posted by tag824

No, it's the code to enable the NAV. It's just a simple 5 digit code they enter to enable it. Usually done before you pickup the car but my dealer is blaming BMW for the delay.

You need to call BMWNA right now, seriously.

Tag · 11-10-2010, 03:16 PM

Well, just got off the phone with BMWNA and they confirmed their system is currently down and they don't have an ETA when it will be back up.

Great.

Technic · 11-10-2010, 07:45 PM

Quote:

Originally Posted by tag824

No, it's the code to enable the NAV. It's just a simple 5 digit code they enter to enable it. Usually done before you pickup the car but my dealer is blaming BMW for the delay.

It is not "a simple 5-digit code", it is a software encryption key loaded thru ISTA/P.

Weaselboy · 11-11-2010, 12:22 PM

Quote:

Originally Posted by Technic

It is not "a simple 5-digit code", it is a software encryption key loaded thru ISTA/P.

You can type it in on the iDrive screen.

I picked up my 2011 335i coupe on a Friday and while the CA was showing me features etc we noticed NAV would not start and prompted for the activation code. He apologized for the screw up and got right on it. We talked to the head tech and he explained he has to submit the VIN to BMWNA for them to issue a new code. By the next morning they (dealer) emailed me a code that I typed into the iDrive screen and it worked. Seems to me the code was around 16 characters or so long.

You would think this is something that would be done at the factory or at the port during prep... maybe it just got missed on my car.

Technic · 11-11-2010, 01:48 PM

Quote:

Originally Posted by Weaselboy

You can type it in on the iDrive screen.

I picked up my 2011 335i coupe on a Friday and while the CA was showing me features etc we noticed NAV would not start and prompted for the activation code. He apologized for the screw up and got right on it. We talked to the head tech and he explained he has to submit the VIN to BMWNA for them to issue a new code. By the next morning they (dealer) emailed me a code that I typed into the iDrive screen and it worked. Seems to me the code was around 16 characters or so long.

You would think this is something that would be done at the factory or at the port during prep... maybe it just got missed on my car.

What you got was the Map enable code (FSC) and it is 20-characters long.

For that activation code prompt to show your iDrive must have already the Navigation FSC loaded by ISTA/P.

Two different things.

Tag · 11-11-2010, 03:41 PM

It prompts me for a code too when I go to the NAV screen. What that code is I don't know/care. I just want my damn NAV working. 9 days and counting...

Technic · 11-11-2010, 04:13 PM

Quote:

Originally Posted by tag824

It prompts me for a code too when I go to the NAV screen. What that code is I don't know/care. I just want my damn NAV working. 9 days and counting...

Well, you should care as this is a matter of the parts department and not service. And that's important as it can save you trip to the dealer, unecessary and sometimes troublesome programming sessions as the Map FSC can be sent by email in pdf.

A call to the parts department could solve this as they are supposed to order that FSC thru the BMW Aftersales Portal website. They can tell you today if the system is back or not... 9 days is excessive.

Tag · 11-11-2010, 04:29 PM

But they keep telling me the system is down. I really don't think they are simply ignoring me. Even BMWNA told me they were having system issues.

Technic · 11-11-2010, 05:28 PM

Quote:

Originally Posted by tag824

But they keep telling me the system is down. I really don't think they are simply ignoring me. Even BMWNA told me they were having system issues.

I'm not questioning if the system is down or not, I'm questioning 9 days of the system being down and why your Map FSC was not generated by delivery. After all, the dealer had that VIN for some time before selling that car to you and this was not the Nav FSC... so this is way longer than 9 days.

CenCal X3M Comp · 11-11-2010, 06:37 PM

I had to wait for 30 days before I got mine!

Weaselboy · 11-12-2010, 11:02 AM

Quote:

Originally Posted by Technic

What you got was the Map enable code (FSC) and it is 20-characters long.

For that activation code prompt to show your iDrive must have already the Navigation FSC loaded by ISTA/P.

Two different things.

... ahh got it.

Technic · 11-12-2010, 12:19 PM

Spydeputy · 11-13-2010, 05:10 AM

I don't get it. Others are buying their BMW's after you did and they get up and running, but you can't because it's still DOWN? Makes no sense to me. Someone is spreading the BS.

MikePT · 11-13-2010, 05:47 AM

I don't live in your country - in Portugal, Europe - but my dealer also forgot to activate the nav before he handled me the car. Anyway, I was not going to leave the car there for activation!!
He e-mailed me the code some days after (I guess about a week). Now it's working great!

wrickem · 11-13-2010, 07:17 AM

I picked up mine 2 weeks ago and the nav was working perfectly. When I was getting my papers, he gave me a sheet all written in German with a long sequence of numbers/letters which also had another 5 digit code. My SA said "don't lose this, it's the key for your nav if you need updates. I hope you make out alright.

11-10-2010, 02:07 PM	#1
Tag this is the way 18136 Rep 8,517 Posts Drives: N-1 starfighter Join Date: Jan 2007 Location: Chicago iTrader: (3)	Anyone else waiting on NAV activation code? So I got my new car last Tuesday and the sales guy said they usually get the NAV activation code within 24 hrs but most likely the same day. The next day I called and they said the system was down nation wide. It's now been over a week and I still cannot use my NAV. I'm pretty pissed off to say the least. Can anyone else confirm if this is a nation wide issue or is it just local to my dealer?
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11-10-2010, 02:13 PM	#2
cssnms Brigadier General 208 Rep 3,175 Posts Drives: 2011 BMW 335d Join Date: Sep 2010 Location: Murland iTrader: (4)	FWIW, I picked up my '11 last night from the dealer and my NAV is/was working perfectly.
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11-10-2010, 02:16 PM	#3
Tag this is the way 18136 Rep 8,517 Posts Drives: N-1 starfighter Join Date: Jan 2007 Location: Chicago iTrader: (3)
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11-10-2010, 02:32 PM	#4
SteveMD Colonel 195 Rep 2,485 Posts Drives: 2016 F10 535i MSport Join Date: Dec 2005 Location: Raventown! iTrader: (3)	NAV activation code? Huh? Should be working when you turn the car on mate. Are you sure you don't mean Sirius? __________________ 2006 E90 330i (retired) 2009 E90 335i (retired) 2012 E70 X5 50i M Sport (retired) 2016 F10 535i M Sport
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11-10-2010, 02:39 PM	#5
Rydawg1 Private First Class 7 Rep 156 Posts Drives: 08 E92 M3 Join Date: Nov 2009 Location: Fort Worth, Texas iTrader: (1)	new 11 models have an activation key code needed to get the navigational system to start. I'm in a 2011 335d (which is pretty awesome imo) that the navigation isn't working and is prompting me for a key. __________________ 08 M3 E92 DCT Silverstone Metallic II /Blk/alum trim Megan Racing exhaust mods to come...
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11-10-2010, 02:54 PM	#7
khaye1 Colonel 145 Rep 2,809 Posts Drives: 18 AW F80 Join Date: Feb 2009 Location: San Diego iTrader: (8)	wtf??? the only thing that you should be waiting for is the account setup for bmw assist... the nav feature should work right off the bat, the dealer should've had that code before they even take customers for the test drive __________________
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11-10-2010, 03:16 PM	#9
Tag this is the way 18136 Rep 8,517 Posts Drives: N-1 starfighter Join Date: Jan 2007 Location: Chicago iTrader: (3)	Well, just got off the phone with BMWNA and they confirmed their system is currently down and they don't have an ETA when it will be back up. Great.
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11-11-2010, 03:41 PM	#13
Tag this is the way 18136 Rep 8,517 Posts Drives: N-1 starfighter Join Date: Jan 2007 Location: Chicago iTrader: (3)	It prompts me for a code too when I go to the NAV screen. What that code is I don't know/care. I just want my damn NAV working. 9 days and counting...
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11-11-2010, 04:29 PM	#15
Tag this is the way 18136 Rep 8,517 Posts Drives: N-1 starfighter Join Date: Jan 2007 Location: Chicago iTrader: (3)	But they keep telling me the system is down. I really don't think they are simply ignoring me. Even BMWNA told me they were having system issues.
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11-11-2010, 06:37 PM	#17
CenCal X3M Comp Second Lieutenant 88 Rep 207 Posts Drives: 2024 X3M Comp Join Date: Aug 2010 Location: Central Cali (and Sometimes Brazil) iTrader: (0) Garage List 2018 BMW M4 [0.00]	I had to wait for 30 days before I got mine!
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11-12-2010, 12:19 PM	#19
Technic Lieutenant General 2283 Rep 12,999 Posts Drives: 2021 i3S, 2024 i4 M50 Join Date: Apr 2005 Location: Florida iTrader: (18)
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11-13-2010, 05:10 AM	#20
Spydeputy Brigadier General 205 Rep 3,523 Posts Drives: 2015 F23 M235i/2008,E90,335xi Join Date: Aug 2008 Location: The County, Maryland iTrader: (19) Garage List 2017 X5 M Sport Pac ... [0.00] 2015 M235i, F23 [0.00]	I don't get it. Others are buying their BMW's after you did and they get up and running, but you can't because it's still DOWN? Makes no sense to me. Someone is spreading the BS.
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11-13-2010, 05:47 AM	#21
MikePT Enlisted Member 2 Rep 47 Posts Drives: BMW 335d e92 Join Date: Aug 2010 Location: Lisbon iTrader: (0)	I don't live in your country - in Portugal, Europe - but my dealer also forgot to activate the nav before he handled me the car. Anyway, I was not going to leave the car there for activation!! He e-mailed me the code some days after (I guess about a week). Now it's working great!
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11-13-2010, 07:17 AM	#22
wrickem Big Beaver Smile 2101 Rep 3,791 Posts Drives: What he wants to Join Date: Mar 2006 Location: lambertville nj iTrader: (0)	I picked up mine 2 weeks ago and the nav was working perfectly. When I was getting my papers, he gave me a sheet all written in German with a long sequence of numbers/letters which also had another 5 digit code. My SA said "don't lose this, it's the key for your nav if you need updates. I hope you make out alright. __________________ ______________________________________________ Current- '21 430 , '19 911, 07 M6 ,'17 Jeep Wrangler, "23 Bronco OBXluxsquatch
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