Sponsored by The Tire Rack

[EB9512]

I was driving home from Detroit last wed night and decided that my plan to wait until spring to replace my RFTs was a loser....

Hit up South Bend, IN Tire Rack in am and bought Mich PSS Super Sports (love them) and added a set of Bremer Kraft BR-09 on the recommendation of sales staff (very nice folks there)

I have done 90 miles and went to re-torque lugs and damn if the finish on right front is coming off around one of the lug holes. I am disgusted...... New on Thursday am and going wrong by Sunday am.....

Anyone think Tire Rack would replace the rim?

[EB9512]

Update.....I sent picture and email to Gary @ Tire Rack so we will see.....

[AlexGT]

Thanks for sharing your experience, those guys at Tire Rack are very nice and I think they'll come up with a good solution for you

[brokemywallet]

Uh......did your installer or you gouge the finish with the tire iron/impact wrench? I mean no finish will withstand damage like that.....

[edirtaynine]

I don't think TireRack should replace the rim. I think either you or your wheelshop that installed the wheels on to your car should just cover the cost of refinishing the wheel. If TR were the ones to install the wheels, then ask them to be responsible for it.

[EB9512]

Originally Posted by edirtaynine

I don't think TireRack should replace the rim. I think either you or your wheelshop that installed the wheels on to your car should just cover the cost of refinishing the wheel. If TR were the ones to install the wheels, then ask them to be responsible for it.

Tire Rack did the installation. I am lucky to live 20 miles from their big South Bend local. The rims were fine after they installed and I noticed the spot before re-torque. So it happened during the 90 miles of regular driving.

[Gary@TireRack]

Sorry to hear you're having a problem. I haven't received an email, but I can refer you to our customer service dept as they are able to assist with these types of situations. Reps are available to assist from 8AM to 8PM eastern time at 1-800-428-8355, ext 360.

[EB9512]

Originally Posted by Gary@TireRack

Sorry to hear you're having a problem. I haven't received an email, but I can refer you to our customer service dept as they are able to assist with these types of situations. Reps are available to assist from 8AM to 8PM eastern time at 1-800-428-8355, ext 360.

Thanks for response here Gary. Don't know why my email did not come through as it did not get kicked back to me.....

Coming in am after service appt at Basney to show adjuster.

Thank you

Erik

[EB9512]

I re-read my post here and feel I owe apology for title. There is a definite quality issue with one rim, but that does not define a product line. Perhaps I just got a bad one....

On another note....I am sitting at Tire Rack now and the customer service here is just excellent. I am posting this before I find out if they can do anything for me but I am being treated very well and they are looking at options for me....I could not ask for anything more....regardless of outcome my business in the Tire and Rim department will now be solely handled by Tire Rack.

[cbrando68]

I had those rims on my WRX, they are a great wheel for the cost. Hopefully you just got a lemon of a wheel.

[wdeerfield]

things happen and thankfully its just the finish.. i expected to come into this thread seeing a cracked wheel or a shot like you see with the rotas.. i think you need to relax.. its a 140 wheel. Its not like its a BBS or Volk..

[EB9512]

Originally Posted by wdeerfield

things happen and thankfully its just the finish.. i expected to come into this thread seeing a cracked wheel or a shot like you see with the rotas.. i think you need to relax.. its a 140 wheel. Its not like its a BBS or Volk..

I apologized for the harshness of the title of thread....I have been nothing but complimentary of Tire Rack....who earned all my future business......The only way I could be more relaxed is if I was back in college listening to reggae and having a "smoke"........