ECS tuning = terrible service

Chrisred · 09-21-2012, 07:03 PM

Ordered UUC tranny mounts from them but they don't fit on xi models. I put in my year, model, body type etc and site said it fit. So I called them to make sure and they said it does fit. Now I got an extra part that I can't use. They offered to return it but I have to pay shipping. And I'm in Canada!!! Plus I payed duties for it. Last time they have any business from me.....

They should just offer to pay my shipping at least. Wasn't the customers fault....why happened to getting decent service??

F80M · 09-21-2012, 07:20 PM

Did they know that you are canadian?

Chrisred · 09-21-2012, 07:27 PM

Quote:

Originally Posted by 91Octane

Did they know that you are canadian?

Well I assume they do. They shipped it here lol.

135Hoser · 09-22-2012, 01:20 AM

You can get duty charges back from the CRA if you show them you shipped it back.

I had issues with ECS Tuning, when their website claimed they had replacement rear turbos in stock, but didn't, and told me it'd be a week+ to get them after I ordered the part.

At least they didn't attempt to charge me a restocking fee or anything, just annoying the website said they have them, when they didn't.

Also, with all the issues I've had with shipping, I've never once seen a retailer offer to pay return shipping. I think it's part of the mind game so you'll hold onto the part and they can keep whatever the profit is. I imagine the margins on bushings are pretty small, so they likely would have lost money had they paid for it to be shipped back.

Sending stuff via crappy post can be quite economical, if you're willing to wait 6-8 weeks to get your cash back.

Vishnu paid return shipping when my procede came to me defective. Then I lost the shipping label and then didn't have proper export documents when I tried a second time, so I just took it to a fedex location and paid for them to ship/deal with it, lol.

Dr. G · 09-22-2012, 01:53 AM

ECS Tuning sent me wrong items as well and then gave me the run around to get it all sorted out and I just ended up not bothering with them and took my losses.

e1001usa · 09-22-2012, 08:20 AM

Check out the reviews on Yelp about ECS Tuning

ECSTuning · 09-24-2012, 10:32 AM

Our fitment guide on the site for UUC parts is provided by UUC, I apologize for the error in the guide.

Chris please shoot me a PM with your order number and contact info and I'll try to get things taken care of for you.

James

09-21-2012, 07:03 PM	#1
Chrisred Captain 63 Rep 788 Posts Drives: BMW 335xi coupe Join Date: Jan 2010 Location: Montreal, Canada iTrader: (0)	ECS tuning = terrible service Ordered UUC tranny mounts from them but they don't fit on xi models. I put in my year, model, body type etc and site said it fit. So I called them to make sure and they said it does fit. Now I got an extra part that I can't use. They offered to return it but I have to pay shipping. And I'm in Canada!!! Plus I payed duties for it. Last time they have any business from me..... They should just offer to pay my shipping at least. Wasn't the customers fault....why happened to getting decent service?? __________________ JB4 Trebila tuned cp-e IC AMS exhaust BMS DCI AR DP's METH RB TURBO 19" VMR VB3 Stoptech BBK TC KLINE VORSHLAG SPEC STG 3 OSS design
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09-21-2012, 07:20 PM	#2
F80M Major 88 Rep 1,456 Posts Drives: M Fap Join Date: Aug 2011 Location: in your rear view mirror... iTrader: (2)	Did they know that you are canadian?
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09-22-2012, 01:20 AM	#4
135Hoser Banned 39 Rep 315 Posts Drives: '16 m4 zcp Join Date: Jul 2011 Location: Canada, Eh iTrader: (0)	You can get duty charges back from the CRA if you show them you shipped it back. I had issues with ECS Tuning, when their website claimed they had replacement rear turbos in stock, but didn't, and told me it'd be a week+ to get them after I ordered the part. At least they didn't attempt to charge me a restocking fee or anything, just annoying the website said they have them, when they didn't. Also, with all the issues I've had with shipping, I've never once seen a retailer offer to pay return shipping. I think it's part of the mind game so you'll hold onto the part and they can keep whatever the profit is. I imagine the margins on bushings are pretty small, so they likely would have lost money had they paid for it to be shipped back. Sending stuff via crappy post can be quite economical, if you're willing to wait 6-8 weeks to get your cash back. Vishnu paid return shipping when my procede came to me defective. Then I lost the shipping label and then didn't have proper export documents when I tried a second time, so I just took it to a fedex location and paid for them to ship/deal with it, lol.
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09-22-2012, 01:53 AM	#5
Dr. G Major General 278 Rep 5,063 Posts Drives: Black e92 335i Join Date: Apr 2010 Location: Brampton, Ontario iTrader: (32) Garage List e92 BMW 335i [8.84]	ECS Tuning sent me wrong items as well and then gave me the run around to get it all sorted out and I just ended up not bothering with them and took my losses. __________________ JB4 / OSS Angel Eyes / Downpipes / F1-Racewerks FMIC / Custom Meth Kit / BMS DCI / ER Chargepipe / HKS BOV / BMS Meth Elbow / BMW Performance Exhaust / Carbon Fiber Inlay Quad Tips / 19" Miro 111 / Front Aero Lip / M3 Sides / VRS CSL Trunk / Mtech Rear / DD CF Quad Finned Diffuser / LCI Tails / BBK / Smoked Reflectors / F1 Euphoria LED Interior / License LED's / GT 5000k Corners / 5000k HID Fogs / Air Scoops / LED Turn Signals / FK Silverline Coilovers / HPA endlinks / Vibrant Resonators / Osram CBI 5000k D1S
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09-22-2012, 08:20 AM	#6
e1001usa Private First Class 1 Rep 117 Posts Drives: 2007 335i Join Date: Sep 2011 Location: Maryland iTrader: (0)	Check out the reviews on Yelp about ECS Tuning
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09-24-2012, 10:32 AM	#7
ECSTuning New Lifetime Replacement Policy 821 Rep 11,738 Posts Drives: Independent Tuning Specialists Join Date: Jul 2008 Location: Ohio iTrader: (18)	Our fitment guide on the site for UUC parts is provided by UUC, I apologize for the error in the guide. Chris please shoot me a PM with your order number and contact info and I'll try to get things taken care of for you. James
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