BMWNA Announces 2013 Best Dealership Awards

AMR · 03-01-2013, 11:45 AM

Quote:

Originally Posted by KingOfJericho

Wow, New England repping hard!

I'm a bit surprised to see #4 as I've dealt with them several times and found them to be terrible. That's the only dealer I've ever walked into that made me feel as if they truly did not want to sell me a car.

I know many customers of Bridgeport (#5) and they all seem very happy.

Yes and no, not a single Massachusetts dealer.

ElMills · 03-01-2013, 11:58 AM

Proud to be a member of the BMW of Honolulu team! Congrats to all the centers who made it!

Peahi · 03-01-2013, 12:03 PM

Steve Thomas BMW needs to be on this list. They are the top M3 dealer. Here in the sf Bay Area no one was even close to their pricing and hard work.

josemh23 · 03-01-2013, 12:07 PM

The only one in PR, Autogermana is use to doing that sh... I have my car service, got it back all dirty and they won't send you a survey because I bet they know they suck!!! But there is only one dealer so they got us by our balls

Mr. ///M3 RD · 03-01-2013, 01:27 PM

There should be some sort of "Poor Service Award" for dealerships that provided messy service like I received In Idaho Falls, Idaho during my so many years planned x-country trip when my e89 2009 brand new Z4 35i developed a flat due to cracked wheel issues.

This nice dealership told this long time BMW customer ...

1) Service Manager ---> Your Canadian warranty is different then our US warranty ... they went on you have 2 options a) roadside assistance can tow you to the nearest Canadian BMW dealer or b) you order a new wheel then we ship the cracked one to Canada or you take it with you.

Naturally I believed them and ordered a new wheel.

2) Parts Manager ---> Once the new wheel arrived he told me "Sorry we don't change out wheels at this dealership this is done at a tire shop just down the street" So I followed him. The tire shop not only change the wheel they removed the RFT with 2 tire irons and bend the wheel.

3) Tire Shop .... I asked for all my wheels to be checked (something the BMW folks should have done) low and behold the other rear wheel also had 2 hairline cracks. The air was still holding so I decided to drive carefully back home hopping I make it.

Bottom line .... Once back in Canada the wheel with hairline cracks was replaced under warranty without question. The wheel that cracked and would not hold air the one that the tire shop removed with 2 tire irons was not replaced BMW declared "Sorry your wheel is bend" I wonder why LOL

Yes BMW drivers would benefit if there would be a "Poor Service Award" so we could stay far away from them.

duky · 03-01-2013, 01:38 PM

Performance Chapel Hill is doing it big and Leith BMW is nowhere to be seen. Looks like a I chose well. I've never had a bad experience at Performance CH but didn't expect it to be on a list of best national dealers. That's great.

Thurman Murch · 03-01-2013, 01:47 PM

Why is it usually the dealers that have good service have shitty sales reps and v.v.?

noushy · 03-01-2013, 01:56 PM

My dealership made the list and I can truly say they are a wonderful dealership that strives hard to keep their customers happy and well served. I can say this from experience after buying 6 cars from them.

Thurman Murch · 03-01-2013, 01:58 PM

BMW in Jersey - hot chicks work at the one at Mt. Laurel

BMW in VA - Fairfax are aholes - they say you can't afford their cars

BMW in MD - nice, but want to sell your extended warranty contracts at ludicrous prices

BMW in NY - decent prices

BMW in PA - decent

BMW in AZ - chapman on camelback has good service, but they all suck at sales, n scotts and tucson blow

BMW in Cali - san diego area good

BMW in HI - gives you free coffee and are pretty cool - they try to get you on parts tho

mpbruin108 · 03-01-2013, 02:11 PM

Quote:

Originally Posted by dreamspeed

Cool, New Century is the one i go to

Do you know if New Century is anal about cars with mods? do they flag?

richb811 · 03-01-2013, 02:12 PM

Jesus H. NJ dealerships better step it up. Pretty embarrassing that not one of them is listed on that list.

mpbruin108 · 03-01-2013, 02:12 PM

Quote:

Originally Posted by Peahi

Steve Thomas BMW needs to be on this list. They are the top M3 dealer. Here in the sf Bay Area no one was even close to their pricing and hard work.

+100000

MNBart · 03-01-2013, 02:37 PM

interesting that minnetonka and motorwerks are both on the list very close to each other. My experience at motorwerks was much better than minnetonka which is why i ended up getting my vehicle from there

E9TOU · 03-01-2013, 03:28 PM

Two thumbs up to BMW of San Diego. Got my car from there and their customer service is top notch.

guydude · 03-01-2013, 03:50 PM

Bmw of murietta!!!??!! Fuuuuckkk them! Worst and most broke bmw dealership i have ever been to!

They tried to charge me for an oil top off on a brand new 550i .... Said they cant afford to give free top offs.... Broke bastards

Bmw of san diego is amazing!!

KingOfJericho · 03-01-2013, 04:10 PM

Quote:

Originally Posted by LeifW

Just curious, have you dealt with BMW of Darien? That's where I purchased my 1M. The sales experience was great and the serivce has been godd as well. Based on my experience, I'm surpised they're not on the list.

Leif W.

That's where I bought my car and I completely agree. I'm really not sure why they haven't been making the list recently because my experience there was nothing short of perfect. Having them about a mile from my front door was also pretty convenient haha.

Fone Phreak · 03-01-2013, 05:09 PM

And the nations worst BMW dealership award goes to Braman BMW in Miami!

Bimmerlover76 · 03-01-2013, 05:22 PM

Anyone on here from Zeigler BMW in Kalamazoo?

Tunisie-G · 03-01-2013, 06:34 PM

Shelly BMW is the one I go to, congrats to them!!!!! I purchased two vehicles from there, top notch sales and service, thumbs up, CALI LUVVV

deluxe 247 · 03-01-2013, 06:50 PM

why is there a peter pan bmw?

Arben72 · 03-01-2013, 07:53 PM

No way Perillo in Chicago deserves to be on that list. They purposely damage your car so you can pay to fix it. If this is anything like last year, it's all sale numbers.

Enkur · 03-01-2013, 08:13 PM

Yes absolutely thumbs up for BMW of Austin. Fantastic place after they did the renovations few years ago.
I bought my 3rd BMW from them last and year and extremely satisfied.
Their service dept is top notch.

Quote:

Originally Posted by jphughan

Yay for BMW of Austin!! I'm surprised they haven't been on the list in the past since I've had consistently outstanding experiences with their sales and service departments, and what other dealership has amenities like a small soundproofed movie theater complete with La-Z-Boys and a 500-disc Blu-ray player stocked with current releases for you to choose from?

03-01-2013, 11:58 AM	#46
ElMills """""" 89 Rep 70 Posts Drives: 2016 F83 ZCP Join Date: Jul 2009 Location: Honolulu iTrader: (0) Garage List 2014 Mini Coupe S [0.00] 2014 BMW i3 [0.00] 2015 BMW i8 [0.00]	Proud to be a member of the BMW of Honolulu team! Congrats to all the centers who made it!
	Appreciate 0 Quote

03-01-2013, 12:03 PM	#47
Peahi Captain 13 Rep 682 Posts Drives: 2012 M3 CPE Join Date: Jun 2011 Location: SF Bay Area iTrader: (0)	Steve Thomas BMW needs to be on this list. They are the top M3 dealer. Here in the sf Bay Area no one was even close to their pricing and hard work. __________________
	Appreciate 0 Quote

03-01-2013, 12:07 PM	#48
josemh23 Private First Class 16 Rep 171 Posts Drives: 135i Join Date: Jan 2011 Location: PR iTrader: (1) Garage List 2011 135i [0.00]	The only one in PR, Autogermana is use to doing that sh... I have my car service, got it back all dirty and they won't send you a survey because I bet they know they suck!!! But there is only one dealer so they got us by our balls
	Appreciate 0 Quote

03-01-2013, 01:27 PM	#49
Mr. ///M3 RD Happy Camper 612 Rep 7,869 Posts Drives: C63 AMG & 280 SL on Weekends : Join Date: May 2010 Location: GTA, Ontario - Canada iTrader: (0) Garage List 1969 Restored Merce ... [7.50] 2011 M3 Coupe TRADED [7.34] 1987 BMW 535is [1.00] Cars from the Past [6.50] The ///M3 Engine S65 [9.59]	There should be some sort of "Poor Service Award" for dealerships that provided messy service like I received In Idaho Falls, Idaho during my so many years planned x-country trip when my e89 2009 brand new Z4 35i developed a flat due to cracked wheel issues. This nice dealership told this long time BMW customer ... 1) Service Manager ---> Your Canadian warranty is different then our US warranty ... they went on you have 2 options a) roadside assistance can tow you to the nearest Canadian BMW dealer or b) you order a new wheel then we ship the cracked one to Canada or you take it with you. Naturally I believed them and ordered a new wheel. 2) Parts Manager ---> Once the new wheel arrived he told me "Sorry we don't change out wheels at this dealership this is done at a tire shop just down the street" So I followed him. The tire shop not only change the wheel they removed the RFT with 2 tire irons and bend the wheel. 3) Tire Shop .... I asked for all my wheels to be checked (something the BMW folks should have done) low and behold the other rear wheel also had 2 hairline cracks. The air was still holding so I decided to drive carefully back home hopping I make it. Bottom line .... Once back in Canada the wheel with hairline cracks was replaced under warranty without question. The wheel that cracked and would not hold air the one that the tire shop removed with 2 tire irons was not replaced BMW declared "Sorry your wheel is bend" I wonder why LOL Yes BMW drivers would benefit if there would be a "Poor Service Award" so we could stay far away from them. __________________ Cheers, Rolf-Dieter Life will take us to some interesting places, fortunately The ///M3 will too with a many of us know this very well, now my C6.3 AMG with 487 HP does it too ---> Click here for some good stuff I found
	Appreciate 0 Quote

03-01-2013, 01:38 PM	#50
duky The Tanzanian 1317 Rep 1,508 Posts Drives: BMW M3, Audi RS6, Mini Cooper Join Date: Jan 2012 Location: Los Angeles, CA iTrader: (9) Garage List 2023 MINI Cooper SE [0.00] 2021 Audi RS6 Avant [0.00] 2016 BMW M3 [10.00]	Performance Chapel Hill is doing it big and Leith BMW is nowhere to be seen. Looks like a I chose well. I've never had a bad experience at Performance CH but didn't expect it to be on a list of best national dealers. That's great.
	Appreciate 0 Quote

03-01-2013, 01:47 PM	#51
Thurman Murch Lieutenant 62 Rep 499 Posts Drives: M3 Join Date: Feb 2013 Location: Island in the sun iTrader: (0)	Why is it usually the dealers that have good service have shitty sales reps and v.v.?
	Appreciate 0 Quote

03-01-2013, 01:56 PM	#52
noushy ///M Fan 1657 Rep 1,490 Posts Drives: M8 Comp, X5M Comp, iX M60 Join Date: Jul 2012 Location: Orchard Lake, Mi iTrader: (1)	Erhard BMW of Farmington Hills My dealership made the list and I can truly say they are a wonderful dealership that strives hard to keep their customers happy and well served. I can say this from experience after buying 6 cars from them. __________________ 2019 BMW X5 50i Mineral White/Tartufo all options including M Sport 2022 Porsche 911 C4S Silver/Brown 2023 BMW iX M60 Black Sapphire/Amido, Titanium Bronze trim/22 2023 Audi RS6 Avant Daytona Gray/Black 2024 BMW X5M Comp Brooklyn Gray/Taruma Brown, Titanium Exhaust on order
	Appreciate 0 Quote

03-01-2013, 01:58 PM	#53
Thurman Murch Lieutenant 62 Rep 499 Posts Drives: M3 Join Date: Feb 2013 Location: Island in the sun iTrader: (0)	BMW in Jersey - hot chicks work at the one at Mt. Laurel BMW in VA - Fairfax are aholes - they say you can't afford their cars BMW in MD - nice, but want to sell your extended warranty contracts at ludicrous prices BMW in NY - decent prices BMW in PA - decent BMW in AZ - chapman on camelback has good service, but they all suck at sales, n scotts and tucson blow BMW in Cali - san diego area good BMW in HI - gives you free coffee and are pretty cool - they try to get you on parts tho
	Appreciate 0 Quote

03-01-2013, 02:12 PM	#55
richb811 451 Rep 4,592 Posts Drives: 2020 G20 330i M Sport Join Date: Dec 2010 Location: NJ iTrader: (21)	Jesus H. NJ dealerships better step it up. Pretty embarrassing that not one of them is listed on that list.
	Appreciate 0 Quote

03-01-2013, 02:37 PM	#57
MNBart Private 23 Rep 95 Posts Drives: '22 X5MC; '97 M3 Join Date: Dec 2012 Location: Minneapolis iTrader: (0)	interesting that minnetonka and motorwerks are both on the list very close to each other. My experience at motorwerks was much better than minnetonka which is why i ended up getting my vehicle from there
	Appreciate 0 Quote

03-01-2013, 03:28 PM	#58
E9TOU Captain 232 Rep 642 Posts Drives: 2010 E92 335i Join Date: Apr 2008 Location: Goleta, CA iTrader: (2) Garage List 2010 BMW E92 335 [8.00]	Two thumbs up to BMW of San Diego. Got my car from there and their customer service is top notch.
	Appreciate 0 Quote

03-01-2013, 03:50 PM	#59
guydude Second Lieutenant 17 Rep 299 Posts Drives: M2 ordered Join Date: Feb 2009 Location: So-Cal iTrader: (0) Garage List 2016 BMW M2 [0.00]	Bmw of murietta!!!??!! Fuuuuckkk them! Worst and most broke bmw dealership i have ever been to! They tried to charge me for an oil top off on a brand new 550i .... Said they cant afford to give free top offs.... Broke bastards Bmw of san diego is amazing!!
	Appreciate 0 Quote

03-01-2013, 05:09 PM	#61
Fone Phreak Private First Class 17 Rep 167 Posts Drives: 2010 135i Join Date: Jan 2009 Location: MIAMI, NYC iTrader: (1)	And the nations worst BMW dealership award goes to Braman BMW in Miami!
	Appreciate 0 Quote

03-01-2013, 05:22 PM	#62
Bimmerlover76 Lieutenant 25 Rep 598 Posts Drives: 2009 335i Coupe Join Date: Oct 2011 Location: Kalamazoo, MI iTrader: (0)	Anyone on here from Zeigler BMW in Kalamazoo?
	Appreciate 0 Quote

03-01-2013, 06:34 PM	#63
Tunisie-G Tunisie 0 Rep 26 Posts Drives: 2014 BMW 535i w ///M-Package Join Date: Nov 2010 Location: Anaheim, CA iTrader: (0)	Shelly BMW is the one I go to, congrats to them!!!!! I purchased two vehicles from there, top notch sales and service, thumbs up, CALI LUVVV __________________ Professional Engineer M.S. Civil Engineering
	Appreciate 0 Quote

03-01-2013, 06:50 PM	#64
deluxe 247 Shake and Bake 32 Rep 494 Posts Drives: 2016 M4 Join Date: Mar 2011 Location: Los Angeles & San Diego iTrader: (3)	why is there a peter pan bmw?
	Appreciate 0 Quote

03-01-2013, 07:53 PM	#65
Arben72 Banned 50 Rep 462 Posts Drives: E92 M3 Join Date: Apr 2011 Location: Illinois iTrader: (0)	No way Perillo in Chicago deserves to be on that list. They purposely damage your car so you can pay to fix it. If this is anything like last year, it's all sale numbers.
	Appreciate 0 Quote