[txusa03]

Originally Posted by Jason

Well, I've been away for a couple of days and came back to this thread. Despite the touchy subject at issue, I'm proud to see that this thread for the most part has remained a civil discussion.

to our members.

Hey, welcome back. Don't count your chicken before they hatch...

Last time I check this thread is till open and you never know who might walk in and start throwing things around...

[umnitza]

Originally Posted by ward

the only people who actually know what went down are eisenhaus and long

it's nobody here's place to judge either side

Originally Posted by umnitza

I'm sorry, I've been on the forums for way more than I guess I should be.
And I've grown tired of these type of posts....

No, you guys didn't read this right, not LongTran's post, his post is on the money - he's not happy, he wants it known, but all of the "hanger's on" that want to jump in and say:

"XXX Vendor didn't do right by me"
or
"XXX Vendor is the best, I love them"

Longtran has a beef, Eisenhaus needs to answer this. No one else needs to jump in and either escalate or attempt to calm this.

Let the vendor that is response handle this WITH the customer (if it is in private or public) then let the others decide (without giving their .02) whether it was or wasn't right.

People should voice their concerns and vendors should respond to those concerns. But the addition of other "voices" only dilutes the vendor's and customer's situation.

My .02 <-- I do however hope this becomes the ongoing trend...
Customer voices concern.
Vendor responds.
Customer responds.
A resolution or lack thereof is reached.
Issues finished (good, bad, ugly) that's it.

It's over, we all decide based on the exchange between vendor and customer ONLY what WE as consumers AND vendors would do the same or different.

This is neither a defense nor admonishment of Eisenhaus (as I have confidence in general from all the vendors in general will try to do the right thing to the best of their ability), more of a plea for all of the typical junk to stay out (good and bad)

[/END POSTS FROM ANYONE ELSE BESIDES EISENHAUS OR LONGTRAN]

[NaTuReB0Y]

long.....i told you....that exhaust system was missing a muffler......

IMO.....quad exhausts should have two mufflers.....

[MIKEYMIKE]

Originally Posted by uhaulball

okay i've read up to page 8 of this multi-paged bullshit.

Eisenhaus sold Long a pre-release PRODUCTION product. It was not prototype, it was discounted because Long has a sick ride and is being PAID to do promo, thus the discount.

In plain english, his product was faulty, but Eisenhaus/mann did not respond for 3 weeks. THREE F*CKING WEEKS.

I'm tired of all you "open-minded" people saying that the "Long-Groupies/Supporters" are being quick to judge. Quick to judge? are you saying this is a complicated situation? Bad Product calls for Compensation. End of sentence. A customer is allowed to talk crap as much as they want if they do not recieve such compenstation. Long is not even talking crap, he is SHOWING EVIDENCE of this P.O.S. product.

What the hell does empathizing with Long have to do with being his groupie. And some ***** even brought in ethnicity to this shit.. wow.

Eisenhaus/mann ignored their US-Promo connection for 3 weeks. Game Over.

I dont give a shit if Long was a ex-convict drug dealer who stole his e90, his character has nothing to do with this. The facts are clear, Eisenhaus ignored him. (On a side note, All you people saying he is blackmailing/has bad character, dont even know the guy so stfu. He is a very reasonable and nice guy.)

Word. I have read through this whole thing and it's clear that Long was not taken good care of. And you forget to mention they exhaust they sent him in the first place was USED and had soot in it, and did not even fit right.

I will definitely not be purchasing any Eisenmann products if this is how they treat their customers.

[Ryan.M]

Originally Posted by MIKEYMIKE

Word. I have read through this whole thing and it's clear that Long was not taken good care of. And you forget to mention they exhaust they sent him in the first place was USED and had soot in it, and did not even fit right.

I will definitely not be purchasing any Eisenmann products if this is how they treat their customers.

The system that Long received was never USED That was not "soot" inside the tips. Every Eisenmann system that leaves the factory in Germany, the inside tips are painted black. If you don’t believe me take Acetone to the inside of your tips and the paint will wipe right off.

Cheers,
Ryan

[Broken1]

Has this issue been sorted yet?

I've been thinking about it for a couple of days now. What would I do? Well...in actual fact, if it was my company - I would do the right thing. Eisenhaus has doubts about longs installation, doesn't want to give him a new exhaust, or money to fix it - Long thinks his installation is a-ok, and thinks the exhaust is faulty (and has shown us all).

In good customer service, and to further enhance the goodwill of the company, if I was eisenhaus, I'd take the plunge on this one - you have to spend money to make money. Either send him a brand new exhaust, and request he sends you back the old one - OR send a new exhaust with your own technition - so he can 1) check longs installation, 2) see if long's exhaust is actually broken or not and then 3) fix the problem, by either fitting the new exhaust, or fixing the current one.

IMO - that would be the right thing to do. This isn't going to go away until something is done that makes the customer happy. Sometimes you just have to bite the bullet.

I am in no way a long "supporter" - I've never met him. I am just a person who is involved in businesses, and I know that something like this could be damaging. By fixing this the right way, you'll make up the money spent in profits (probably more than double) from sales just from this board.

[egtlover74]

This is going nowhere.
I am nobody here and sure do not konw Long or any one from Eisenhaus/mann but here are the facts.

1. Long got discounted mufflers for promoting Eisenhaus/mann. It has nothing to do with giving refund or compensating for a defect product.
* fair compensation for both parties
2. What Long received was a pre-lease product not prototype.
* Product should fit and work as advertised
3. Long gave Eisenhaus/mann 3 weeks to respond or to fix the problem
* Eisenhaus/mann should have responded.
4. Long came out to the public forum to fix the problem or to warn forum members.
* right thing to do. I would have done the same. No it is not black mailing.
5. Eisenhaus/mann finally responds to the forum posts. However, insted of apologyzing and looking for a solution Eisenhaus/mann avoids the problem. AT TIMES LIKE THIS COMPANIES THAT SOLD THE PRODUCT SHOULD SUGGET THE SOLUTION INSTEAD OF ASKING A CUSTOMER " WHAT DO YOU WANT?

Just the facts that both parties seem to agree and it seems Eisenhaus/mann is at fault.

[Ryan.M]

Originally Posted by egtlover74

This is going nowhere.
I am nobody here and sure do not konw Long or any one from Eisenhaus/mann but here are the facts.

1. Long got discounted mufflers for promoting Eisenhaus/mann. It has nothing to do with giving refund or compensating for a defect product.
* fair compensation for both parties
2. What Long received was a pre-lease product not prototype.
* Product should fit and work as advertised
3. Long gave Eisenhaus/mann 3 weeks to respond or to fix the problem
* Eisenhaus/mann should have responded.
4. Long came out to the public forum to fix the problem or to warn forum members.
* right thing to do. I would have done the same. No it is not black mailing.
5. Eisenhaus/mann finally responds to the forum posts. However, insted of apologyzing and looking for a solution Eisenhaus/mann avoids the problem. AT TIMES LIKE THIS COMPANIES THAT SOLD THE PRODUCT SHOULD SUGGET THE SOLUTION INSTEAD OF ASKING A CUSTOMER " WHAT DO YOU WANT?

Just the facts that both parties seem to agree and it seems Eisenhaus/mann is at fault.

I am sorry but only Long and Eisenhaus know the true facts.

[nine4surfah]

I'm surprised that this thread is still open.

[Ryan.M]

Originally Posted by nine4surfah

I'm surprised that this thread is still open.

Why is that? For the most part has been a civil discussion. No reason to close it. This thread is a perfect example of how mature this community is.

Cheers,
Ryan

[longtran]

so ryan what do you suggest we do here? i have never dealt with you. maybe you can do something for me now.

[NaTuReB0Y]

refund or ban............

[longtran]

Originally Posted by NaTuReB0Y

refund or ban............

no foo, i like the way it looks. i just want it to fit right.



arent you suppose to be at work???

[NaTuReB0Y]

your quads are no good foo.....i saw your video.......sounds weak and no airflow to the right side....hahaha!

didn't you see the real deal in SF......LWL's quad.....that thing was a beast!

[ADHD]

Originally Posted by NaTuReB0Y

your quads are no good foo.....i saw your video.......sounds weak and no airflow to the right side....hahaha!

didn't you see the real deal in SF......LWL's quad.....that thing was a beast!

[nine4surfah]

Originally Posted by RYANM330CI

Why is that? For the most part has been a civil discussion. No reason to close it. This thread is a perfect example of how mature this community is.

Cheers,
Ryan

I agree that the issues are being discussed in a civil and mature manner but why not just resolve the issues now. How hard is it to make a phone call?

[longtran]

ryan, what are we doing here? or should i call and ask for you?

[tl_boy]

Yeah seriously; businessmen should never lose sight of the big picture.

Originally Posted by nine4surfah

I agree that the issues are being discussed in a civil and mature manner but why not just resolve the issues now. How hard is it to make a phone call?

[tl_boy]

gl long. i'm going through an issue myself right now.

Originally Posted by longtran

ryan, what are we doing here? or should i call and ask for you?

[Ghunger]

This thread is sooo long now.

Seems like the customer service part is in the past, can't change that now. As for a solution? Why not send long a new correct exhaust with a deposit from long to cover the cross shipping. Long sends back the exhaust he has now after he recieves the new one and when Eisenhaus gets back the original exhaust they refund the deposit. Broken1's comment about sending out a technician to ensure proper installation is a great idea also. If you want long's car to act as a "show car" I'd want one of my own technicians to make sure it was installed perfect to get the best advertisment possible.

Here's to hoping this all gets resolved.

[e90rocks]

Good luck to all. When this is fixed up, we'd probably all like a video of the new exhaust. (good thing you weren't posting about a hemorrhoid operation, eh?).

[edawg]

The only thing I dont understand is, If Long wasnt happy with a" production piece" why didnt they send him a new exhust with a prepaid return label. Problem would be solved nobody would have known that these 11 pages ( which i read) would not have been here. I know that when I get the exhaust I would expect nothing but the best in customer service. Just my 2 cents.