[kenleyto]

as all of you know, tischer doesn't ship international anymore (just saw a thread said they do ship international again, which is great news), so, i ordered the CF rear deck spoiler from turner motorsport in late march ($19 more expensive compare to tischer), few days after i placed my coilovers order from them

now, the coilovers has arrived in early april and is already on my car, but i still don't have the CF spoiler yet, called them early this week (i think it was monday), and they said they have shipped it out on the 2nd of april, with USPS, and they don't know where it is and they can do nothing about it, sent them an e-mail on wednesday, and no reply from them until now

please suggest what i can do for now, or do i have to accept that i just lost my money??

[f30Seth]

surely, they have tracking number for any items shipped with USPS..
they are trying to avoid responsibility for it. Ask them for tracking number with USPS, and try tracking it. IF they don't give you one..Well tell em you think they are bsing.

EDIT: If all fails, call your credit card company and tell them to it was a fraud merchant or something.

[KkSc]

Originally Posted by e92says

surely, they have tracking number for any items shipped with USPS..
they are trying to avoid responsibility for it. Ask them for tracking number with USPS, and try tracking it. IF they don't give you one..Well tell em you think they are bsing.

EDIT: If all fails, call your credit card company and tell them to it was a fraud merchant or something.

+1...BAD CUSTOMER SERVICE!!

[Kit523]

WTF did they really sent that email to u?
fuxk them man....

[Kit523]

Originally Posted by King_Kong

yes they did..i was so pissed all day after i read the freaking email..their shipping was fast..but customer service is bad as hell...!

i will fuxking make a thread here and post the email he sent to u
then gave them the link u post in this forum
telling them....since this is the service i got...i will tell everyone
see how many customers u will lost.....

[kenleyto]

thanks for the replies, i will call them again on monday and ask for the tracking, if they ignore me, i will call the credit card company and see what they can do
omg...i think my rear spoiler is "colder than water"
btw, what should i say when i call the credit card company?? do i have to prove anything or what??

[Kit523]

yeah
tell them when u paid the spoiler
and they can't give u any tracking
or shows no signs of geting the products!

[SGxi]

If they ship it insured, you will have to ask them to file a claim.

[kenleyto]

here is an update, TMS sent me a pm today, and provide me a tracking with USPS
seems like not all of their staff ignore their customer, i want to say thanks to the guy who sent me the pm, i really appreciate