George at Detailed Image

Daya · 10-07-2008, 02:56 PM

I had recently ordered two packages from Detailed Image - the porter cable starter kit and the polish/protection kit - about $300 in products when it was all said and done.

the package was originally sent using the default shipping method - FedEx. The package was delivered to the front door of my building, left on the front step and required no signature. I come home from a business trip only to check the tracking # and find no boxes anywhere

I immediately PM George at Detailed Image and file a claim with FedEx. FedEx is quick to deny responsiblity as "they have satisfied their commitment as the shipping company consistent with the requirements of the shipper."

George immediately responds to my PM's and sent out a replacement package at their cost via FedEx home delivery (signature required), explaining how most people don't want them to require a signature, but can request signature requirement in the comment box when you place an order.

I live in the city of Chicago and FedEx leaves a box on my front step and doesn't expect it to get stolen?

FedEx

Detailed Image

lul77 · 11-10-2008, 02:25 AM

holy god thats fantastic!! i had the same problem w/ jlevisw. and all i got was free shipping on my next purchase

KkSc · 11-10-2008, 05:23 AM

wow...great customer service!

10-07-2008, 02:56 PM	#1
Daya Lieutenant Colonel 200 Rep 1,741 Posts Drives: e92 335 space gray/coral red Join Date: Sep 2006 Location: Chicago iTrader: (1) Garage List 2007 E92 335 [9.66]	George at Detailed Image - Great Customer Service I had recently ordered two packages from Detailed Image - the porter cable starter kit and the polish/protection kit - about $300 in products when it was all said and done. the package was originally sent using the default shipping method - FedEx. The package was delivered to the front door of my building, left on the front step and required no signature. I come home from a business trip only to check the tracking # and find no boxes anywhere I immediately PM George at Detailed Image and file a claim with FedEx. FedEx is quick to deny responsiblity as "they have satisfied their commitment as the shipping company consistent with the requirements of the shipper." George immediately responds to my PM's and sent out a replacement package at their cost via FedEx home delivery (signature required), explaining how most people don't want them to require a signature, but can request signature requirement in the comment box when you place an order. I live in the city of Chicago and FedEx leaves a box on my front step and doesn't expect it to get stolen? FedEx Detailed Image __________________ GIAC S2 \| Brembo GT BBK 355/345 \| BBS CH-R \| Michelin Pilot Super Sports \| AR Design: DP, S1 Oil Cooler, OCC \| AMS FMIC \| Bastuck Quad Exhaust \| Borla MP \| KW V1 \| Stett: CAI, CP \| Forge DV \| P3 Boost Gauge \| Arkym: Front Lip, Rear Quad Diffuser \| Vorsteiner CSL Trunk \| LUX H8 \| ModMyNav \| MFD M3 Sideskirts \| BMW M-Tech Front/Rear Bumpers, Edition Grills Last edited by Daya; 10-07-2008 at 05:52 PM..
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11-10-2008, 02:25 AM	#2
lul77 Lieutenant Colonel 111 Rep 1,758 Posts Drives: e92 Join Date: Jan 2008 Location: nj iTrader: (12)	holy god thats fantastic!! i had the same problem w/ jlevisw. and all i got was free shipping on my next purchase __________________ available for photoshoots in NJ/NY area. click links for ::samples:. http://lul77.zenfolio.com/
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11-10-2008, 05:23 AM	#3
KkSc Major General 173 Rep 6,223 Posts Drives: 13'FR-S/15' F80 M3 Join Date: Feb 2007 Location: North Vancouver, BC iTrader: (10)	wow...great customer service! __________________ 2006 E90 Alpine White 330i - Retired 2015 F80 Alpine White M3
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