SOS Call System Malfunction

NeoX · 03-03-2007, 03:45 PM

My 335i sedan's iDrive has been acting up lately. A couple of days ago, I got an "SOS Call System Malfunction" on my nav screen when I started the car as well as in the dashboard (Diagonal Line across a phone). Brought my car to the dealer and had them check it out, but couldn't find the source of the problem. So i scheduled an appointment which won't be for another couple days. Has anyone encountered this problem or anything similar?

Heres some other conditions that might help:

1. No audio from FM or CD, doesnt play cd anyways, but a bit of audio sometimes pops up and then gone. Random times when audio works fine along with voice commands.
2. iDrive freezes at times and reboots.
3. In the iDrive Settings --> BMW Assist, 'Enable Services' is unhighlighted so I can't enable it.
4. BMW Assist displays 'Mobile Phone not installed, please call 1800xxxxxxx for Roadside Assistance'
4. SOS Button does not work, No LED Flashes when pressed.

Also called the BMW Assist center to see if they can reset a signal or something but said they couldn't help me with that.

Have tried to Reset the Software [by pressing CD EJECT, DVD EJECT, and MUTE simultaneously] but no change.

Any help would be greatly appreciated!

Took delivery just about a 1 1/2 months ago.

NeoX · 03-10-2007, 12:04 AM

bump!

loopsandsounds · 03-21-2007, 09:08 AM

You have a fault in the cars MOST system. The MOST system is a fiber optic network that connects all of the components you described. It works on a loop topology so if one component fails or there is a break in the fiber, none of the other components will function. You'll most likely need BMW to trace the problem unless you've added 3rd party components to your audio system.

bfung · 03-06-2008, 11:50 AM

i had the same warning popping up on my way to work this morning....i was talking over the fone via bluetooth on my way...and my bluetooth got disconnected for a few secs before that happened tho (not the 1st time bluetooth got disconnected in the middle of a conversation)...the bluetooth connection was fine after the malfunction warning showed up....

i'm wondering if this has anything to do w/ my cell fone being low batt...yet the warning never showed up during low batt...i haven't tested my CD/FM/AM after....

any feedbacks about this is appreciated

am_ver · 03-06-2008, 10:08 PM

I think my previous coupe had the same problem the day I was driving to turn it to the dealer. Not sure if and how they fixed it.

scollins · 03-07-2008, 01:29 AM

I don't have iDrive, so I don't know if that matters, but when I did my V1 hardwire through the overhead console, I got the "SOS" with a line through it symbol on my dash. That was because I disconnected the connectors in the overhead, which connect to the button. So I think it lost power.

To get it back, I had to run "setup" again on the BMW Assist. I did that from the radio. Afterwards, it worked fine. Maybe you just need to run the "setup" again. Don't know if that helps you at all.

Cryz335CI · 03-07-2008, 09:07 AM

Mines in the Shop for this issue, I'll let you know if what comes out of it. My service adviser is scared of me so im sure he's not gonna bs me and do everything he can to fix it!!!

Crzy335CI · 03-08-2008, 11:38 AM

Okay they just did a software update. seems ok for now but they scrathed my baby!!

am_ver · 03-09-2008, 02:59 PM

Quote:

Originally Posted by Cryz335CI

My service adviser is scared of me

How did u accomplish that?

Cryz335CI · 03-10-2008, 10:16 AM

He knows I mean business with my car, and plus I have my lawyer on speed dial. A few years back when i had the 330 ZHP and I had ran over something and broken some senor that was 12.95 but they wanted 550 bucks to fix it. I walked in and just started yelling at the service manager in front of all the other guests. From that day forward they bow down to me and take care of me right away. Ohh and i never paid for the sensor they fixed it for free.

AoshichanX · 03-11-2008, 01:33 PM

May need your FZD replaced. It is under new car warranty.

am_ver · 03-11-2008, 05:57 PM

all 335's should be in warranty

Vyruz Reaper · 03-11-2008, 09:03 PM

Quote:

Originally Posted by NeoX

My 335i sedan's iDrive has been acting up lately. A couple of days ago, I got an "SOS Call System Malfunction" on my nav screen when I started the car as well as in the dashboard (Diagonal Line across a phone). Brought my car to the dealer and had them check it out, but couldn't find the source of the problem. So i scheduled an appointment which won't be for another couple days. Has anyone encountered this problem or anything similar?

Heres some other conditions that might help:

1. No audio from FM or CD, doesnt play cd anyways, but a bit of audio sometimes pops up and then gone. Random times when audio works fine along with voice commands.
2. iDrive freezes at times and reboots.
3. In the iDrive Settings --> BMW Assist, 'Enable Services' is unhighlighted so I can't enable it.
4. BMW Assist displays 'Mobile Phone not installed, please call 1800xxxxxxx for Roadside Assistance'
4. SOS Button does not work, No LED Flashes when pressed.

Also called the BMW Assist center to see if they can reset a signal or something but said they couldn't help me with that.

Have tried to Reset the Software [by pressing CD EJECT, DVD EJECT, and MUTE simultaneously] but no change.

Any help would be greatly appreciated!

Took delivery just about a 1 1/2 months ago.

bro i just had the same thing happen to me... basically my amp blew out in my trunk, i left my grey goose back there

my SA was cool and did all the work under warranty for me... it turned out all good...

its most likely your amplifier

Vyruz Reaper · 03-11-2008, 09:04 PM

Quote:

Originally Posted by loopsandsounds

You have a fault in the cars MOST system. The MOST system is a fiber optic network that connects all of the components you described. It works on a loop topology so if one component fails or there is a break in the fiber, none of the other components will function. You'll most likely need BMW to trace the problem unless you've added 3rd party components to your audio system.

and its located in your left side of your trunk

ctjed · 06-26-2009, 07:20 PM

Quote:

Originally Posted by NeoX

My 335i sedan's iDrive has been acting up lately. A couple of days ago, I got an "SOS Call System Malfunction" on my nav screen when I started the car as well as in the dashboard (Diagonal Line across a phone). Brought my car to the dealer and had them check it out, but couldn't find the source of the problem. So i scheduled an appointment which won't be for another couple days. Has anyone encountered this problem or anything similar?

Heres some other conditions that might help:

1. No audio from FM or CD, doesnt play cd anyways, but a bit of audio sometimes pops up and then gone. Random times when audio works fine along with voice commands.
2. iDrive freezes at times and reboots.
3. In the iDrive Settings --> BMW Assist, 'Enable Services' is unhighlighted so I can't enable it.
4. BMW Assist displays 'Mobile Phone not installed, please call 1800xxxxxxx for Roadside Assistance'
4. SOS Button does not work, No LED Flashes when pressed.

Also called the BMW Assist center to see if they can reset a signal or something but said they couldn't help me with that.

Have tried to Reset the Software [by pressing CD EJECT, DVD EJECT, and MUTE simultaneously] but no change.

Any help would be greatly appreciated!

Took delivery just about a 1 1/2 months ago.

What was the outcome for this problem? My 335i Cnv just started doing the same thing today. My dealership is in the process of upgrading the diagnostic computers so they weren't able to do anything. I'm scheduled to bring it in on Monday. Was it just a reprogramming fix or a hardware replacement?

jimf15e · 06-26-2009, 09:54 PM

This happens to me every once in a while. A simple 3 finger salute (aka Ctrl-Alt-Delete, aka 2 eject buttons + volume knob for 6-9 seconds) reboots iDrive back to normal. If you take it in to the shop they're either going to re-install Windows Millenium... err, I mean BMW's fine, bug free OS or they'll replace your TCU. I've had my TCU replaced twice and software updated countless times. By the way, has anyone had the SA try to tell you your BT paired phone caused the failure??

dlwhite · 06-26-2009, 10:03 PM

I don't have I-drive but had the same problem after an alarm install at dealer.
For lack of a better term all the connections were not 'daisy chained' correctly and the dealer had to check all connections. It was weird because I had no audio but the sos calling worked and had audio.

Dillusion · 06-28-2009, 10:42 AM

Was there a definite solution to this problem? This is happening to my friends car which is out of warranty...

Gunlex · 01-16-2016, 06:51 PM

I was having all these same issues, in my case I didn't put fuse #17 back into the correct place!

this fuse controls the nav system it appears.

2007 bmw 335i e90

No sound from the radio, no door dinger, bluetooth disabled, SOS unavailable.

Codes thrown:
#1
Instrument cluster:
Instrument cluster / Kombiinstrument
Fault: Phone failure
Code: A554
#2
Car Communication Computer CCC
Fault: Message failure
Code: E18D
#3
Fault: Message failure
Code: E18F
#4
Fault: Ring break diagnosis error
Code: E190

Bori · 01-18-2016, 01:20 PM

I have the same issue. Been going after for almost 2 months. Checked the fuses and had someome that know about coding check the moduels and still have no answer. Only answer at this point has been get all the modules replaced ( radio, mulf, amp) or change the radio and amo to an aftermarket.

2007BMW335i · 03-05-2017, 08:34 AM

I found this post after taking the panel out under the drivers side of the dash. There is a standoff on the left side of the panel. It doesn't look like it does anything but I forgot to plug the connector back into it and got the sos failure and no sound. Plugged it back in this morning and everything is back to normal.

ChrisJadesFireF82 · 07-30-2017, 01:55 PM

Quote:

Originally Posted by 2007BMW335i

I found this post after taking the panel out under the drivers side of the dash. There is a standoff on the left side of the panel. It doesn't look like it does anything but I forgot to plug the connector back into it and got the sos failure and no sound. Plugged it back in this morning and everything is back to normal.

Bump

I just got this same issue yesterday on my 08 e92 well out of warranty lol...theres a tiny panel thst popped out under the drivers side pretty much above where your left leg sits...no idea what its for, so i shoved it back in and now my radio will not work and its driving me nuts...when i start i see the sos error then my idrive freezes up and i cant move or use it...did i do something when i shoved that tiny panel back in? I was thinking of unscrewing the whole panel and taking a look if anything is disconnected...did the op or anyone find a fix for this? I rather not bring to bmw n have them bang me over the head to fix this but its hard to drive without a radio or music

03-03-2007, 03:45 PM	#1
NeoX Registered 7 Rep 3 Posts Drives: BMW 335i Sedan Metallic Black Join Date: Mar 2007 Location: RGV, TX iTrader: (0)	SOS Call System Malfunction - No Audio (Radio/CD) My 335i sedan's iDrive has been acting up lately. A couple of days ago, I got an "SOS Call System Malfunction" on my nav screen when I started the car as well as in the dashboard (Diagonal Line across a phone). Brought my car to the dealer and had them check it out, but couldn't find the source of the problem. So i scheduled an appointment which won't be for another couple days. Has anyone encountered this problem or anything similar? Heres some other conditions that might help: 1. No audio from FM or CD, doesnt play cd anyways, but a bit of audio sometimes pops up and then gone. Random times when audio works fine along with voice commands. 2. iDrive freezes at times and reboots. 3. In the iDrive Settings --> BMW Assist, 'Enable Services' is unhighlighted so I can't enable it. 4. BMW Assist displays 'Mobile Phone not installed, please call 1800xxxxxxx for Roadside Assistance' 4. SOS Button does not work, No LED Flashes when pressed. Also called the BMW Assist center to see if they can reset a signal or something but said they couldn't help me with that. Have tried to Reset the Software [by pressing CD EJECT, DVD EJECT, and MUTE simultaneously] but no change. Any help would be greatly appreciated! Took delivery just about a 1 1/2 months ago. Last edited by NeoX; 03-10-2007 at 12:06 AM..
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03-06-2008, 11:50 AM	#4
bfung First Lieutenant 29 Rep 355 Posts Drives: 07' e93 335i Join Date: Mar 2007 Location: Vancouver, BC iTrader: (0)	i had the same warning popping up on my way to work this morning....i was talking over the fone via bluetooth on my way...and my bluetooth got disconnected for a few secs before that happened tho (not the 1st time bluetooth got disconnected in the middle of a conversation)...the bluetooth connection was fine after the malfunction warning showed up.... i'm wondering if this has anything to do w/ my cell fone being low batt...yet the warning never showed up during low batt...i haven't tested my CD/FM/AM after.... any feedbacks about this is appreciated __________________ 07 E93 335 6MT / Alpine White / Coral Red / Poplar Grey / Sports with 19" style 230 / NAV / AS / CA / Bluetooth & TeleAssist /
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03-06-2008, 10:08 PM	#5
am_ver Lieutenant 37 Rep 587 Posts Drives: Audi A6 Join Date: Sep 2005 Location: SF Bay Area (Woodside) iTrader: (2)	I think my previous coupe had the same problem the day I was driving to turn it to the dealer. Not sure if and how they fixed it. __________________ 2006 A6 3.2 Quattro 2008 e93 335i, 6sp MT, Montego Blue, Saddle, Burl, ZSP, Bluetooth, iDrive, PDC, V1+CD 2007 e92 335i coupe, 6sp MT, Montego, Beige, ZPP, iDrive, PDC 2006 e90 325i, ZPP, iDrive, Arctic, Xenon
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03-07-2008, 01:29 AM	#6
scollins Bootleggin' 'n Gunrunnin' 137 Rep 2,372 Posts Drives: 2024 X3 M40i Join Date: May 2007 Location: Renton, WA iTrader: (3)	I don't have iDrive, so I don't know if that matters, but when I did my V1 hardwire through the overhead console, I got the "SOS" with a line through it symbol on my dash. That was because I disconnected the connectors in the overhead, which connect to the button. So I think it lost power. To get it back, I had to run "setup" again on the BMW Assist. I did that from the radio. Afterwards, it worked fine. Maybe you just need to run the "setup" again. Don't know if that helps you at all. __________________ Scott 2024 G01 X3 M40i, Brooklyn Grey Metallic /// 2015 F15 X5 35i, Space Gray Metallic, 99K miles /// 2013 F30 320xi, Mojave Metallic, 112k miles 2019 Ford F450 STX, Oxford White 2013 Ducati Multistrada Touring S, Red
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03-07-2008, 09:07 AM	#7
Cryz335CI New Member 1 Rep 18 Posts Drives: Space Grey E92 335 Coupe Join Date: Jul 2007 Location: So Cal iTrader: (0)	Mines in the Shop for this issue, I'll let you know if what comes out of it. My service adviser is scared of me so im sure he's not gonna bs me and do everything he can to fix it!!!
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03-10-2007, 12:04 AM	#2
NeoX Registered 7 Rep 3 Posts Drives: BMW 335i Sedan Metallic Black Join Date: Mar 2007 Location: RGV, TX iTrader: (0)	bump!
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03-21-2007, 09:08 AM	#3
loopsandsounds Member 33 Rep 115 Posts Drives: X7M50, GT3RS, G80 M3, Raptor Join Date: Nov 2005 Location: CT iTrader: (3)	You have a fault in the cars MOST system. The MOST system is a fiber optic network that connects all of the components you described. It works on a loop topology so if one component fails or there is a break in the fiber, none of the other components will function. You'll most likely need BMW to trace the problem unless you've added 3rd party components to your audio system.
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03-08-2008, 11:38 AM	#8
Crzy335CI New Member 2 Rep 24 Posts Drives: On Order E92 335 Coupe Join Date: Jul 2007 Location: So Cal iTrader: (0)	Okay they just did a software update. seems ok for now but they scrathed my baby!!
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03-10-2008, 10:16 AM	#10
Cryz335CI New Member 1 Rep 18 Posts Drives: Space Grey E92 335 Coupe Join Date: Jul 2007 Location: So Cal iTrader: (0)	He knows I mean business with my car, and plus I have my lawyer on speed dial. A few years back when i had the 330 ZHP and I had ran over something and broken some senor that was 12.95 but they wanted 550 bucks to fix it. I walked in and just started yelling at the service manager in front of all the other guests. From that day forward they bow down to me and take care of me right away. Ohh and i never paid for the sensor they fixed it for free.
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03-11-2008, 01:33 PM	#11
AoshichanX Brigadier General 265 Rep 3,103 Posts Drives: Jet Black e90 335i Join Date: Jul 2007 Location: Claremont, CA iTrader: (16) Garage List 2007 e90 335i [0.00]	May need your FZD replaced. It is under new car warranty.
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03-11-2008, 05:57 PM	#12
am_ver Lieutenant 37 Rep 587 Posts Drives: Audi A6 Join Date: Sep 2005 Location: SF Bay Area (Woodside) iTrader: (2)	all 335's should be in warranty __________________ 2006 A6 3.2 Quattro 2008 e93 335i, 6sp MT, Montego Blue, Saddle, Burl, ZSP, Bluetooth, iDrive, PDC, V1+CD 2007 e92 335i coupe, 6sp MT, Montego, Beige, ZPP, iDrive, PDC 2006 e90 325i, ZPP, iDrive, Arctic, Xenon
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06-26-2009, 09:54 PM	#16
jimf15e First Lieutenant 44 Rep 345 Posts Drives: '13 E92 M3 Join Date: Jan 2006 Location: NC iTrader: (1)	This happens to me every once in a while. A simple 3 finger salute (aka Ctrl-Alt-Delete, aka 2 eject buttons + volume knob for 6-9 seconds) reboots iDrive back to normal. If you take it in to the shop they're either going to re-install Windows Millenium... err, I mean BMW's fine, bug free OS or they'll replace your TCU. I've had my TCU replaced twice and software updated countless times. By the way, has anyone had the SA try to tell you your BT paired phone caused the failure?? __________________ 2012 X5: BSM/Black/Sport Activity/STi-R+ (Sold) 2013 BMW M3: JZB/Black/ZCP/M-DCT (Sold) 2010 Audi S4: Deep Sea Blue/Black/Prestige/S-Tronic (Sold) 2006 BMW 330i/Jet Black/Black (Sold) 2005 Audi S4/Moro Blue/Black
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06-26-2009, 10:03 PM	#17
dlwhite First Lieutenant 31 Rep 324 Posts Drives: Sparkling Graphite 2007 335xi Join Date: Jul 2007 Location: NJ iTrader: (0) Garage List 2007 335xi [0.00]	I don't have I-drive but had the same problem after an alarm install at dealer. For lack of a better term all the connections were not 'daisy chained' correctly and the dealer had to check all connections. It was weird because I had no audio but the sos calling worked and had audio. __________________ 1987 Black on Black Mitsubishi Starion ESiR 2007 Sparkling Graphite 335xi
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06-28-2009, 10:42 AM	#18
Dillusion is ross 22 Rep 190 Posts Drives: E90 Join Date: Nov 2008 Location: South Fl iTrader: (1)	Was there a definite solution to this problem? This is happening to my friends car which is out of warranty... __________________
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01-16-2016, 06:51 PM	#19
Gunlex New Member 2 Rep 11 Posts Drives: 07' 335i Join Date: Dec 2015 Location: Washington iTrader: (0)	I was having all these same issues, in my case I didn't put fuse #17 back into the correct place! this fuse controls the nav system it appears. 2007 bmw 335i e90 No sound from the radio, no door dinger, bluetooth disabled, SOS unavailable. Codes thrown: #1 Instrument cluster: Instrument cluster / Kombiinstrument Fault: Phone failure Code: A554 #2 Car Communication Computer CCC Fault: Message failure Code: E18D #3 Fault: Message failure Code: E18F #4 Fault: Ring break diagnosis error Code: E190
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01-18-2016, 01:20 PM	#20
Bori Private 19 Rep 83 Posts Drives: 335i Join Date: Oct 2014 Location: weston, florida iTrader: (0)	I have the same issue. Been going after for almost 2 months. Checked the fuses and had someome that know about coding check the moduels and still have no answer. Only answer at this point has been get all the modules replaced ( radio, mulf, amp) or change the radio and amo to an aftermarket.
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03-05-2017, 08:34 AM	#21
2007BMW335i Private First Class 81 Rep 56 Posts Drives: 2007 335i Join Date: Apr 2016 Location: Lowell, AR iTrader: (0) Garage List 2007 BMW E92 335i [0.00]	I found this post after taking the panel out under the drivers side of the dash. There is a standoff on the left side of the panel. It doesn't look like it does anything but I forgot to plug the connector back into it and got the sos failure and no sound. Plugged it back in this morning and everything is back to normal. __________________ 149,000+ miles, MHD, VRSF 5" FMIC, Aluminum charge pipe. E50 tune by Wedge Performance. 3" Catless DP's. Secondary Cat Delete. DCI cold side w/silicone Inlets. N20 TMAP, "Stage 2" Walbro 450 LPFP. xHP Stage 3. 1/4 mile 12.079sec @ 118.79mph. (2.03 60')Before xHP flash and rear cat delete.
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