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BMW 3-Series (E90 E92) Forum
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Maranello BMW: Am I being un-reasonable?
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02-05-2013, 07:28 PM | #23 |
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BMW dealers arent the only one...
took my toyota to don valley north a month ago because my heat in my 2004 Highlander would cut in and out (sometimes it would be heat and sometimes it would just switch back to cold air by itself). i did my research well before i walked in and found someone with similar problem but in order to fix it you have to take apart the heating control unit which had a whole bunch of flex cables that breaks very easily so i didnt want to touch it with my fat fingers. took it to the dealer at 10AM, told them my problem, showed them the DIY fix and they said they arent 100% sure its the same problem so they would charge me 140+tax for a diagnostics and they said it would take a tleast 6 hours to check everything. (atleast they shuttled me home) The next day....yes the next day they finally called me at 3PM and said the problem is not the same as the DIY fix i showed them and its becasue of a chip malfunction in my heater control unit and that i need to pay 1400+tax to fix it. I thought $1400 for a car thats realistically worth around 8 - 9K is way too much so i took it home. After another 3 days of dealing with the heat in freezing cold conditions i finally decided to open the unit up myself and take a look. low and behold its the exact same issue as the DIY fix. Called them back and complaint but they say they dont do soldering jobs so their only option was to replace the whole thing. btw if anyone with a highlander is having this issue heres the fix: http://www.devalcourt.com/2010/03/fi...nd-heat-issue/ Sorry, not related to BMW i know but just saying..I dont quite trust dealers and i agree with zebra on this one |
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02-05-2013, 07:48 PM | #24 | |
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How does $250 for a new BOSCH installed/registered battery sound to everyone?
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02-06-2013, 12:08 AM | #25 | ||
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It very honestly takes a lot to get me going, but there is a line between reasoning with someone and bending over the service desk and taking it and thats where I draw the line. I was at Maranello trying to get my turbo's looked at because the wastegate was failing and they made every excuse from: 'I need to pay $500 so they can look up the service record of my car because only BMW's made in Germany are covered under the wastegate rattle recall and mine might have been manufactured in a different country.' huh? That was their first attempt to get money out of me. Everyone here knows all our cars are manufactured in Germany. Then they wanted me to spend $150 on the diagnostic (which I agreed to), which was followed by 'oh we noticed you have a US cluster... your going to need to replace that because its illegal to have that in Canada and we won't do work on your car (warranty wise), unless you pay to replace it (which is $3,000 and its absolutely not illegal - call the Canadian Registrar of Imported Vehicles and ask for yourself). I'm sorry. You might be one of those individuals who bend over the service desk, but I most certainly am not. I don't even have a problem paying for service on my car if its warranted but its 'ignorant', as you put it, when they lie and take you for an utter fool. I'm sorry, but thats wrong and thats when most people get upset. Quote:
+1 Last edited by shaginwagon13; 02-06-2013 at 12:22 AM.. |
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02-06-2013, 07:57 AM | #26 | |
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Last edited by 335BBS; 02-06-2013 at 08:02 AM.. |
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02-06-2013, 07:59 AM | #27 | |
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02-06-2013, 09:43 AM | #28 | |
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I have been expecting the waterpump to bust for a long time and it lasted 120,000 KM.. so it was just regular maintenance that they messed up basically. Nothing out of the ordinary. Car has been flawless to me.
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02-06-2013, 12:32 PM | #29 |
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Just wanting to jump into the fray here, but can anyone recommend a dealership they have had good experiences with? Im up at York University so Maranello is the closest one but after reading this, id rather drive 50km's just to not have to deal with that bunch. Perhaps someone can recommend a dealership that doesn't mind a couple mods?
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02-06-2013, 12:33 PM | #30 | |
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Have BT Tool professional, will scan and clear codes on your BMW. And now I am able to code my 2011 335is and M4
Link to my M4 euro delivery! http://f80.bimmerpost.com/forums/sho....php?t=1006526 |
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02-06-2013, 03:43 PM | #33 | |
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02-06-2013, 05:29 PM | #34 | |
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I wasn't referring to you, I was referring to MOAP who stated Zebra's comment was ignorant. |
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02-07-2013, 09:29 AM | #36 |
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It is MOAB and it was ignorant.
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02-07-2013, 10:56 AM | #39 | |
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02-10-2013, 10:24 PM | #41 |
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Update:
Contacted Maranello Management and BMW North America.. They sent me back an e-mail telling me that they would look into the roadside assistance part of my complaint and completely disregarded the main issue. Oh well, sometimes you just get screwed. So in other words nothing happened. Just going to try to replace my battery and hopefully that solves my problems. Oh-well.
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02-27-2013, 07:13 PM | #43 |
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Not sure about other dealerships but the Mitsubishi dealer service advisers make commissions on jobs they take in. Sounds like he was trying to make some more money off you.
I've only been to Maranello to pick up parts from Mike. After hearing about this I'll probably do my service elsewhere. I've heard good things about RMP Motors and Bimmersport. |
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03-04-2013, 04:58 PM | #44 |
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Don't waste your time with out of warranty work at Maranello!
Go right to RMP, right down the road not very far from Maranello. Go talk to Rocco, he will take care of your car, quickly, efficiently, and inexpensively. |
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