New T&C service policy?

Xtype0 · 10-25-2012, 11:40 AM

So my car is in for its first year oil change and some rattling issues. The service rep when doing the walkaround to check out the car is taking photos of the car. Is this a new standard policy or is it just to cover their rear because they've had issues with damaging their customer's car?

TheBingoBalls · 10-26-2012, 03:12 PM

I don't know if it's new because not all reps take pictures but it's just a way so they don't get blamed for any damage and for people who come back and blame the SA that they damaged the car during service - keeps both parties honest.

drevil2k2 · 10-26-2012, 09:01 PM

Let's hope they don't photoshop the pics

10-25-2012, 11:40 AM	#1
Xtype0 Second Lieutenant 15 Rep 298 Posts Drives: E90 335xi Special Edition Join Date: Mar 2006 Location: Toronto, Canada iTrader: (0) Garage List 2011 E90 335xi [0.00]	New T&C service policy? So my car is in for its first year oil change and some rattling issues. The service rep when doing the walkaround to check out the car is taking photos of the car. Is this a new standard policy or is it just to cover their rear because they've had issues with damaging their customer's car? __________________ '11 E90 335xi, ZRS, ZRW, ZKK '13 Kawasaki ZX-6R ABS
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10-26-2012, 03:12 PM	#2
TheBingoBalls Brigadier General 3821 Rep 4,660 Posts Drives: BMW Join Date: Mar 2011 Location: Toronto, Ontario iTrader: (1) Garage List 2018 F36 BMW 440i x ... [0.00]	I don't know if it's new because not all reps take pictures but it's just a way so they don't get blamed for any damage and for people who come back and blame the SA that they damaged the car during service - keeps both parties honest.
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10-26-2012, 09:01 PM	#3
drevil2k2 Lieutenant 7 Rep 410 Posts Drives: 2019 B9 A4 Join Date: May 2012 Location: GTA iTrader: (4)	Let's hope they don't photoshop the pics __________________ Organized crime is alive and well: It's called auto insurance
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