[PeteJ]

What a bunch of cowboys. Small Claims Court is the way to go though mate.

I've never used the SCC myself, however I know a few people who have and they have never had to go any further then the threat.

The problem is that the dealership is clearly in a bad state and your cash might have just been used for the payroll!!

Hope you get is resolved!

[foxy-367]

400 mile round trip must be worth £1000 though surely! Take some big friends!

[biscuits]

Originally Posted by foxy-367

400 mile round trip must be worth £1000 though surely! Take some big friends!

it's the next plan of action, but to be honest, think on Monday I'll just file it with the Small Claims Court and be done with it.

:tossers:

[willhollin]

Originally Posted by biscuits

it's the next plan of action, but to be honest, think on Monday I'll just file it with the Small Claims Court and be done with it.

:tossers:

Paul, before you do that I would suggest that you get a solicitor to write a letter stating what you are prepared to do if the money is not forthcoming. Tell them they will be accountable for all costs involved so that they could end up paying far more than the £1000 owed.

Give them 7 days to pay, stating a final date for payment, send it special delivery so you have a record of who has signed for it, then use the small claims court if you get no joy.

Failing that, I can send some lady friends round to the dealership.

[biscuits]

Originally Posted by willhollin

Paul, before you do that I would suggest that you get a solicitor to write a letter stating what you are prepared to do if the money is not forthcoming. Tell them they will be accountable for all costs involved so that they could end up paying far more than the £1000 owed.

Give them 7 days to pay, stating a final date for payment, send it special delivery so you have a record of who has signed for it, then use the small claims court if you get no joy.

Failing that, I can send some lady friends round to the dealership.

Cheers Will,

Probably right.

Lady friends? It's a bit of a drive for Carlos

P

[booforty]

Will's advice is the correct approach Paul, give them one last chance with a clear deadline and explain the consequences if they fail to pay. Then commence legal proceedings

[Neil McRae]

lets have a meet on the dealers forecourt!

[biscuits]

Originally Posted by Neil McRae

lets have a meet on the dealers forecourt!

You know that's a pretty good idea, in exchange for beer tokens, get half a dozen of us on a Saturday (not open Sunday) to go in and swamp the sales staff with test drives, cups of tea and coffee....

Soon get fedup when the thtid Saturday in a row they made no sales

LMAO!

[biscuits]

Thanks chaps.

Last Wednesday I sent this after they still repeatedly refused to return calls and send a receipt for the deposit they "took".

Mike Flanagan is the MD of Blade Motor Group and Margaret Walters is his PA. It's the MD who is refusing to refund the holding deposit, Jonathan Cox is the Sales Manager and Dean Lucas the Salesman that took the holding deposit. I think because the Touareg was HIS car, it might have delayed him getting his Phaeton ???

From: Paul Wafer <paul@rakocontrols.com>
Subject: FW: Refusal to refund deposit on vehicle: Touareg VN08CWR
Date: 28 August 2009 09:50:40 GMT+01:00
To: Margaret <margaret.walters@bladegroup.co.uk>
Cc: Mike Flanagan <mike.flanagan@bladegroup.co.uk>, jonathan.cox@bladegroup.co.uk

Dear Margaret,
Following my previous email (below) I have not received a copy of the May deposit invoice or PDQ credit card machine receipt.
This lack of response just confirms your unwillingness to be professional with dealing with the matter.
It is with my continued frustration, that I have decided to drive the 210 mile journey to your dealership tomorrow morning (29th) with a view of leaving with either my deposit paid in full or the copy receipts for my solicitor.
Please do not be in any doubt that while I am at the dealership I will be letting my disgust in the matter be made very clear to your staff and every customer that walks through the door while I'm there.
If Mike Flanagan or Jonathan Cox would like to discuss this matter before my visit, I am available on my mobile all day today.
Regards
Paul

Anyway, on the Friday afternoon I got a faxed copy of the receipt, credit card machine slip and their T&C's.

These have now been send to Barclaycard so they can persue, as they refused with out these documents.

If they don't get anywhere it'l be the small claims court, VW UK and Watchdog all getting a call/letter.

Grrrrrr.... maybe rogue traders should get a call....

[willhollin]

What do their T&Cs state Paul?

Is it time to start a new thread up a la "Big Motoring World" yet?

[Em135eye]

Make sure you have EVERYTHING in writing - send a summary of what's happened so far in detail (every phonecall, letter, etc) in writing and keep a copy. Send it recorded delivery. Ask them to respond. Fax them the same letter - keep a fax log. They can be used in court (I have used them before) but it rarely gets anywhere near that if the realised you are clued up.

Mention any big website forums you regularly use. Imply threat but DO NOT actually threaten.

This has saved me 10s of £1000s in the past.

A shame though - those Touraegs are excellent!

[biscuits]

Originally Posted by willhollin

What do their T&Cs state Paul?

Is it time to start a new thread up a la "Big Motoring World" yet?

I'd love to get something like the BIG MOTORING WORLD post up and going... they really have been outrageous !

Anyone fancy it !?!?!?

[Hotcoupe]

Originally Posted by biscuits

I'd love to get something like the BIG MOTORING WORLD post up and going... they really have been outrageous !

Anyone fancy it !?!?!?

I think we all need to join a Toerag forum, and start the thread there, it would have more impact!

Good result with the Senn though Paul (Has it - £'s gone already )

[mjh93sa]

Originally Posted by biscuits

You know that's a pretty good idea, in exchange for beer tokens, get half a dozen of us on a Saturday (not open Sunday) to go in and swamp the sales staff with test drives, cups of tea and coffee....

Soon get fedup when the thtid Saturday in a row they made no sales

LMAO!

Wouldn't take many of us to do that... the VW dealership is rather small. About 2 cars parked (in)correctly would do it.

[biscuits]

Their T&Cs are here:

BLADE TnCs

[Geoffo]

Originally Posted by biscuits

I'd love to get something like the BIG MOTORING WORLD post up and going... they really have been outrageous !

Anyone fancy it !?!?!?

Whats the dealers name again Paul & where are they ??

[willhollin]

Originally Posted by biscuits

Their T&Cs are here:

BLADE TnCs

FFS!

It's in feckin black and white!!!

Remember to add interest to the final amount Paul!

[biscuits]

Originally Posted by willhollin

FFS!
It's in feckin black and white!!!
Remember to add interest to the final amount Paul!

The dealer that has behaved so badly is BLADE MOTOR GROUP, their VW showroom in Gloucester, Blade Volkswagen. Their reluctance to refund a holding deposit is outrageous and totally against their own terms and conditions. For three months I have tried to get the deposit back but they have not returned calls or emails. Blade Motor Group, Blade Volkswagen, Blade VW based out of Blade, Priory Road, Gloucester, Gloucestershire, GL1 2RQ, Tel: 01452 412000. Their group principle Mike Flanagan, Sales Manager Jonathan Cox and Salesman Dean Lucas are all avoiding speaking with me and my only contact is now with the principles PA Margaret Walters.

Personally I will not be buying any VW models until Blade Motor Group, Blade Volkswagen, Blade VW or any of their franchised showrooms selling Subaru, Alfa, Isuzu, Honda and Audi.