[Waspo]

Originally Posted by jammy78

Just make the claim via your credit card.... It'll just be a few forms to fill in & done!

Agreed, BUT..............................................I smell Blood and now want a few pints of German Online shopping Blood!

[jammy78]

My experience with BMW & faulty electrical parts..... leembmann is doing what a bmw UK dealer would do.... The fault with the manufacturer.

I have this conversation a couple years back & faced the same problem... The dealer wanted nothing to do with it..... they told me this is what BMW do, tell you to deal with the manufacturer!

I went via my credit card to sort it!

[Waspo]

Originally Posted by jammy78

My experience with BMW & faulty electrical parts..... leembmann is doing what a bmw UK dealer would do.... The fault with the manufacturer.

I have this conversation a couple years back & faced the same problem... The dealer wanted nothing to do with it..... they told me this is what BMW do, tell you to deal with the manufacturer!

I went via my credit card to sort it!

Jammy, my problem here is that i have been to the UK BMW side of things (Partridge BMW in Southampton), and as the part is not on any BMW UK parts list, they just don't want to know. I have phone customer services BMW UK Head Office, and they said, we can't help as it is not a UK issued product (Yet), and i should seek a repair/Replacment part from the supplier.........

So here i am back at the start again and just want someone (Preferably Leebmann24 to do what the EU Selling law says for them to do, and take responsibility and help me out.

This is what they are not prepared to do, so what am i supposed to do? Roll over and accept it, loose £320 or FIGHT?

Have you seen the film catch 22? That's me at the moment!!

[cb]

I just had a quick look for their Terms and Conditions and it says under point 11.1

German law applies exclusively with the exclusion of the UN Sales Convention and the provisions of International Private Law.

So I assume EU law does not apply...

But I am not a lawyer...

[Waspo]

Originally Posted by cb

I just had a quick look for their Terms and Conditions and it says under point 11.1

German law applies exclusively with the exclusion of the UN Sales Convention and the provisions of International Private Law.

So I assume EU law does not apply...

But I am not a lawyer...

So they are allowed to sell Faulty goods to UK buyers and get away with doing feck all? Hmmmmmmm!!

Thanks anyway CB, and if you can dichper anything more that would be useful!

Hmm looking forward to my meeting next week with the UK European Consumer Centre

[UltimateDream]

Has anyone had any dealings with Individual Cars in Germany?

[Sparky68]

http://www.europeanlawmonitor.org/la...-and-smes.html

[mob17]

Hope you get this sorted. I have only had good experiences with leebmann. I even returned 6 unused glowplugs (after their 14day policy) and they refunded me the whole amount incl shipping with no questions, which is what should have happened with you. Really strange that they are not just accepting the return.

But your situation is starting to make me think twice about using them in the future. They need to sort themselves out.

[makkan00]

Originally Posted by mob17

Hope you get this sorted. I have only had good experiences with leebmann. I even returned 6 unused glowplugs (after their 14day policy) and they refunded me the whole amount incl shipping with no questions, which is what should have happened with you. Really strange that they are not just accepting the return.

But your situation is starting to make me think twice about using them in the future. They need to sort themselves out.

Because they can resell bnib parts....
And in this case they'll have to replace HUD.
They'll have to open return case with bmw and add description and once authorised, replace it.
They are refusing to take that responsibility.

[richk84]

Originally Posted by mrmlee

Has anyone had any dealings with Individual Cars in Germany?

Yes, bought LCI lights for my old car and a PE for my current. No problems at all

[anielsen71]

I have bought a couple of things at leebman and have never had any issues.
So I'm surprised they treat their customers like that.
Sorry to hear that ��.

May I then recommend a British specialist who really gives outstanding customer service: ca-automotive. Can only recommend them. Roy has REALLY been helpful the last couple of days

[mob17]

Originally Posted by makkan00

Because they can resell bnib parts....
And in this case they'll have to replace HUD.
They'll have to open return case with bmw and add description and once authorised, replace it.
They are refusing to take that responsibility.

That's true.

Will have to think about future purchases, might stay away from electrical ones!

[zltm089]

Get your credit card company involved.

[Waspo]

Originally Posted by mob17

That's true.

Will have to think about future purchases, might stay away from electrical ones!

EXACTLEY.... When I ordered this it was not too save money, but the fact that the UK market does not have them then or Yet.

I will NEVER USE THESE SHYSTERS again as long as my ArS£ points downwards!!!

Originally Posted by zltm089

Get your credit card company involved.

Yes I will do this, but I actually like the product and just want a replacement, they will be my last resort. I have contacted them on Friday and they have said I am covered.

It is just Very Bad Practice for them to just point blank refuse to accept their responsibility !!!

[RajB]

Really sorry to hear this. Never good when a company is not willing to do what is expected and right. It is their responsibility to replace the item and then deal with BMW themselves. It isn;'t for you to have to as you purchased the item from them and it should be within an initial period for them to deal with.

Definitely get your credit card card company to deal with it.

[Waspo]

Originally Posted by RajB

Really sorry to hear this. Never good when a company is not willing to do what is expected and right. It is their responsibility to replace the item and then deal with BMW themselves. It isn;'t for you to have to as you purchased the item from them and it should be within an initial period for them to deal with.

Definitely get your credit card card company to deal with it.

Thanks Raj, appreciate your comments!

Gonna do the CC today, but really want Leebmann24 to own up to their responsibilities. I like the product and want to keep it , so i am not actually winging about having my money back, i just want them to take it back, check it out and either repair or replace ???

The shysters just won't accept this fact and it is with great shame i have to WARN other potential UK Buyers that they may well get the same problem i am having!!!

[cb]

Just out of interest what did they reply to your email furthermore what email did you send them?
Maybe it is just a translation problem?

[Waspo]

Originally Posted by cb

Just out of interest what did they reply to your email furthermore what email did you send them?
Maybe it is just a translation problem?

Loads of email,too many to bore you guys with but here is just one of the first batch, from then on it got more heated:

From Me to them:


ENGLISH:……………………………………………………………………………….

Hello,

PLEASE CAN SOMEONE RESPOND TO MY EMAILS. I have bought a product from you which has clearly faulty after just 10 day of use. You tell me to take it to BMW UK and I have done, and they CAN@T help me as it is not a UK Stock item yet.

I Now require you to exchange my Display PLEASE otherwise I will have to go to PayPal and the Forums (E90 Post, M3 Cutters) to discuss this matter. I do not want to do this as I have had great service from you and wish to continue to buy products from you, but please put yourself in my position????

I have an EXPENSIVE product which is faulty and the seller will not even answer my emails, BMW UK refusing to help me. This cost over 400 Euro, and has now become unusable. Surely you have a returns policy for faulty products?

I trust you will answer this email or pass it on to the department responsible for returns and Faulty goods.

Please assist me in this and do not force me to go down the legal/Forum/PayPal route?


Their Answer in German and a Google translation:

Hallo,

Sie müssen auf jeden Fall zum Händler.
Wir können dieses Teil liefern.
Es ist aus Dingolfing verfügbar.
Haben Sie das Teil selbst verbaut?
Eingebaute Teile können nicht zurückgenommen werden.
Hier ist Garantie europaweit.
Der Händler in Ihrer Nähe kann auch bei uns bestellen.
Der Händler muss den Fehler feststellen.
Eine Austausch können wir nicht geben.
Wir bitten um Verständnis.

mit freundlichen Grüßen

i.A. Georg Dichtl

Auto-Leebmann GmbH
Traminerstr. 1
94036 Passau
Fax: 0851-7001-298
www.leebmann.de


English:

Hello ,

You definitely need to traders .
We can deliver this part .
It is available from Dingolfing .
Have you installed the part itself ?
Built- parts can not be withdrawn .
Here is guaranteed throughout Europe .
The dealer near you can order from us .
The dealer must notice the error .
An exchange we can not give .
We apologize for any inconvenience .

Sincerely yours

i.a. Georg Dichtl

Car Leebmann GmbH
Traminerstr . 1
94036 Passau
Fax: 0851-7001-298
www.leebmann.de

[cb]

They basically say that they cannot take it back because you already built it in but it is under EU warranty so a dealer should take it back and reorder it for you.
If you want me to I can explain your case on the phone to them to see what you should do. I do not think they understood that the item is not available in the UK.

[Waspo]

Originally Posted by cb

They basically say that they cannot take it back because you already built it in but it is under EU warranty so a dealer should take it back and reorder it for you.
If you want me to I can explain your case on the phone to them to see what you should do. I do not think they understood that the item is not available in the UK.

Thats very kind of you. I take it you can "sprechen Sie Deutsch" My german is conditional to the Google translation and if you can explain to them anything which may get me a solution, i would be most grateful.

Not sure how we play this, but i am willing to pay for any phone calls you may make. I am not sure they even have a contact phone number.

thieir site is www.leebmann24.de

I get google to translate the page!

They guy i have been email is on the transcript of the email i put on the forum, but if you PM me your email i can more info over to you.

Appreciate your help, and at the end of the day i want to keep this unit so i am not after my money back for something i don't like, i just want this repaired or replaced.

My credit card Company have agreed to raise a case for me against them, so they clearly think they are at fault, and if i get no satisfactory solution from them, i will go down that route!


Steve

[cb]

Yes I do speak German. I just called but no one picked up so I sent an email directly to Georg Dichtl and described your problem. I hope he will come back to me as soon as possible.

[Waspo]

Originally Posted by cb

Yes I do speak German. I just called but no one picked up so I sent an email directly to Georg Dichtl and described your problem. I hope he will come back to me as soon as possible.

Just PM'ed you!!