[G20MDC]

Hi everyone, Newbie to the forum, plenty good info on here :-)

I've had my E90 330d M-Sport for a few months now, fab car, well pleased with her
A few weeks ago a car ran into the back of me, I got out to speak with the driver, he put his car in reverse and drove of, shocked and angry would be an understatement I chased after him with the g/f on the phone to the police, I didn't have his reg no. Arrrrg
Glad I had the 330 though, I soon caught up to get his reg no. Phew.
He pulled into a parking space in the village we came to, I pulled up behing him blocking him in, he got out, stuck his finger up at me and walked off !!!!
The police soon arrived, took statements etc from me and the g/f, with our description and his reg no the police knew the guy. Checked and he does hold insurance for his car, phew again.

So after quite a few phone calls to my insurance my car went in last Saturday to get fixed ( needing a new rear bumper) I got a hire car( a Volvo S80) ok but not a patch on the BMW though.
They called yesterday to say mine was ready to collect, went in and promptly rejected my car ( mine was at the insurance approved repairer) the towing eye cover and plastic clip inside the bumper was still damaged and the colour didn't match, not happy.., they had repaired on not replaced the bumper.
Spoke with the painter and the estimator at the bodyshop, they agreed the paint didn't match ( why the f**k did they think I would accept that???) and the towing eye clip wasn't right.
The hire car company now want the hire car back by midnight Friday as they say my car is repaired.
Spoke with my insurance and am currently waiting on there reply.
Looking for advice on what my next course of action should be.

Thanks in advance

Martin

[Mart1000]

Hi Martin and welcome.

Insurance companies often dictate a specific time frame for a hire car. As the car went to an 'approved' repairer, and was not repaired to an acceptable standard, then I think the insurance company should extend your hire car period, especially if they recommended this place.

If they do want the car back though I don't think you'll have much of a leg to stand on as I would lay money on this bieng covered in the t&c's.

Hope you get it sorted soon mate.

Mart.

[G20MDC]

Cheers, that's what I thought, will have to see what today brings with the insurance co. etc

[andy9188]

Hi Martin

I had this same issue in Feb with my old e90 in bluewater. I came to collect the car from an "approved repairer" an I pointed out 18 different blotches in the paintwork some of which were red, green and navy blue but most were just dirt. I just laughed at the guy and said please do it properly. I phoned insurance (which was elephant by the way and bloody good case closed in 4 weeks) and they said no the car is with them I have to sort the issue with them. They give me one of there loan cars and when mine was done they dropped it off on a wagon all polished and inch perfect even by my picky standards

[Falmouthboy]

In my mind this is down to who arranged the repair, thus who has a contract with whom. If you arranged the repair on the authority of the insurance company, then it is between you and the repair shop and you need to insist that they provide you with alternative transport. If your insurance company arranged the repair, your contract is with them, the repair shop is a sub contrator to the insurer. In this case you need to insist your insurer arranges transport for you. It may help if you can take photos of the inadequate repair to e-mail to them.

[G20MDC]

Originally Posted by andy9188

Hi Martin

I had this same issue in Feb with my old e90 in bluewater. I came to collect the car from an "approved repairer" an I pointed out 18 different blotches in the paintwork some of which were red, green and navy blue but most were just dirt. I just laughed at the guy and said please do it properly. I phoned insurance (which was elephant by the way and bloody good case closed in 4 weeks) and they said no the car is with them I have to sort the issue with them. They give me one of there loan cars and when mine was done they dropped it off on a wagon all polished and inch perfect even by my picky standards

That's all I'm after, there was a mis-match in colour and orange peel on part of the bumper.

I spoke with my insurer this morning and they said that the bodyshop was getting a "paintwork specialist" in to look at the paintwork, this could be monday though.
The bodyshop is supposed to be contacting me to arrange a courtesy car, just got to wait and hear from them.

[G20MDC]

Originally Posted by Falmouthboy

In my mind this is down to who arranged the repair, thus who has a contract with whom. If you arranged the repair on the authority of the insurance company, then it is between you and the repair shop and you need to insist that they provide you with alternative transport. If your insurance company arranged the repair, your contract is with them, the repair shop is a sub contrator to the insurer. In this case you need to insist your insurer arranges transport for you. It may help if you can take photos of the inadequate repair to e-mail to them.

It is the insurance company's approved repairer who has the car just now, they are going to provide me with one of there courtesy cars.

No photos at the moment but I will be taking some when I visit the bodyshop at lunchtime.

[Sir_Pigley]

This kind of experience seems to be all too frequent.

If I ever have an accident whre I am clearly not at fault I will always have my car transported directly to a BMW approved repair shop and use Accident Exchange. They will sort a decent replacement car and the repairs will get done where I want them to be done.

If the accident is my fault then I will just have to accept what my insurance company's process is I guess. But thats a good reason for going with one of the companies with a good reputation and paying a bit more than the cheapest.

[andy9188]

You should take some pics of your new motor. A lovely Ford ka as a courtesy lol

[F20ROO]

Your 3 looks lovely