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BMW 3-Series (E90 E92) Forum
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Bring Your Own Parts - BYOP - Enthusiast's dream or rude and unforgivable?
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02-05-2016, 07:25 AM | #23 | |
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Take a look at control arms for E9x on ECP. £90 a pop! A savvy buyer knows that TRW arms are the OEM arms and can be had for half that price and then some. As for brakes, £170 odd gets you a full set of Bosch front discs/pads (348mm) which can't be much more than ECP prices. The pagids are particularly poorly reviewed on here due to warping, scoring issues. With regards to spark plugs though, you're never going to beat ECP at £50-ish for a set of 6! ECP is a business and they do have some great deals, but on some things there are better alternatives. What are you buying that costs £400? |
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02-05-2016, 09:43 AM | #24 | |
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I'm buying: Front discs and pads, Castrol 0W-30 oil, oil filter, air filter, pollen filter, fuel filter, 6 x glow plugs, 2 x rear shocks. Plus I need to budget for glow plug relay and brake pad wear sensor I think. For peace of mind I want to do a major service as previous owner's serv history shows not the best quality stuff used and last service was just oil change. No evidence of fuel filter replacement. Rear shocks need replacing. Discs are warped (pagid I suspect!). Nothing wrong with glow plugs that i know of - in that there's no warning lights and I don't have an OBD readout but again for peace of mind I'd like to replace them as the cars done 164,000 and no evidence of it in the service history. |
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02-05-2016, 10:12 AM | #25 | |
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Mister-auto is pretty good for disc/pad choice - https://www.mister-auto.co.uk/ Bosch pads + discs = £173. Sign up, stick em in your basket, you'll probably get a code for discount too. If you don't need stuff immediately you can get better parts for the same money. If you need it all within 24 hours, ECP is usually the only reliable choice. £415 for all that lot isn't bad. You can probably shave a few more £££ off it shopping around, but not much. Better though is to keep to that budget and try and ensure you get the highest quality parts. For what you are buying though ECP is probably the best. Filters, plugs are generally of decent quality and I their shocks are competitive on price. Just be careful on the brakes. I nearly went down the Bosch route, but after a chat with old grey steve I sourced BMW genuine front discs and pads and sensor from Germany for £280. An extra £100 but considering the discs last 80,000 miles, probably worth it. |
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02-05-2016, 03:00 PM | #27 |
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I use Darren but his parts can be expensive he's about to charge me £90 +vat for a glow plug relay that I could get for £45 Inc delivery. In future I will be supplying my own parts. He's a top indy though.
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02-06-2016, 05:15 AM | #28 |
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There is another reason they don't like you bringing your open parts because if the additional profit they make on the part.
Part cost £45, charged to you at £90 + £90 fitting. Total invoice for £180. They make £135. You bring your own part, they only invoice for the £90. That's generally why you won't see most chains allow you to bring your own parts. They supplement profit based in parts. |
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02-06-2016, 04:38 PM | #29 | |
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I'll paint a picture sometimes there can be issues re parts being supplied by customers, though we as an establishment don't have any issues whatsoever as I stated earlier on re any customer supplying their own parts if there were an issue that arises from a defective part who's going to pay the labour to remove that defective part supplied by the customer and replace it, plus as the cars in the air at the garage how quickly is the issue going to be resloved? Take brakes for instance if say we have an issue re discs or pads we supplied then we would seek replacements from the supplier we obtained the parts from get them removed and replaced and under the parts suppliers warranty T's & C's seek the lost labour costs we incure as well from them, meaning quite rightly the customer is fully covered financially for the replacement parts and the labour, which is quite rightly what anyone would expect, had the brakes been supplied from BMW derect and the part were at fault under their warranty procedure the cars booked in direct with the main dealer, if the parts found to be an issue (we always check before booking the car in BMW deal with everything in house as its done at the dealer under the warranty umbrella. But if a customer were to supply their own brakes then it will fall back on the customer to get the required replacments sorted and the supplier may not willingly supply a repalcemnt part "under warranty terms" until it was proven to be the case that the part and not the fitting of the part was the cause of the issue, which is a grey area a lot of company's like Euro's, GSF are now starting to get hot on warranty related returns due to the amount they get back that are later inspected and found not to be at fault. If a garage has honoured the contract to fit the parts supplied by the customer, if the parts were fitted correctly then the garage concerned has done what has been asked of them by the customer as that was how the contract was undertaken. Therefore and its down to the good grace of the garage concerned how the above event of a custome supplying their own parts pans out. Situations like the example above is something that sadly gets over looked as its felt garages supplying parts do it to make profit and profit only..... some may go down this route but some like us look at it from a different angle |
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02-07-2016, 03:29 AM | #30 | |
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A 10 or 20% margin added to a part to cover costs involved with sourcing the part, fine. A 100% markup is taking the piss, and means he isnt a "top indy" hes ripping you off. If hes doing it with that part, hes doing it with everything. |
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02-07-2016, 04:19 AM | #31 | |
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Mainly the challenge is the garage chains rather that your independent garages. They are unlikely to fit anything not bought through them. Why would they, they make a good mark up and to lose a few customers isn't an issue when your customer base is huge. |
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02-07-2016, 05:05 AM | #32 | |
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Ive got a trade account with TPS (vw) because works fleet is vw. I don't get the same discount as a vw indy due to volume. A small local garage won't order enough from the dealer to get the same discount as an indy or specialist online store, hence they can't compete. |
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02-07-2016, 05:36 AM | #33 |
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Parts retailers (including Euro's GSF, BMW, Mercedes) will have different tiers of "trade discount" which will be based on volume of business as well as other parameters, which is exactly what Dopescope stated.
Euro's for instance do the various code voucher offers which are attractive and drive the discount orientated customer in to purchase, which is IMO why they've managed to monopolise to a degree the market place. As for supplying parts and offering discounts re labour rates that's all down to the individual establishment, I see a labour rate as a labour rate, you'd have a pre set agenda re what / how you charge (retail, trade, car club, forum etc.) and the best way forward is that price is set stick to it that way everyone is equal, re the parts they come to you a 'X' amount as the provider of a service if you run a garage you know what the parts cost you charge according hence before hand you'd always ask retail, when the part arrives you know what it costs you and there in lies what you can done re pricing the part attractively for the customer. The other point I'd make re customers supplying their own parts is that on quite a few occassions we've had people show up with parts they've supplied only to discover they are incorrect/incomplete, either labelled incorrectly with a bar code(happens with Euro's fairly often) or with items missing. When this happens and you cars on the ramp it can put the customer in a bit of a position... |
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02-07-2016, 01:55 PM | #34 | |
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I was going to email you for a quote on Friday but your garage is 2.5 hours away from me |
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02-07-2016, 02:39 PM | #35 | |
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Re overcharging for example sometimes this can boil down to what the customer feels thst they should pay v what the service provider actually charges. You look at the labour rates thst are touted about some are very in my eyes cheap and customers are of course happy others charge more and you may see a different reaction re the work done as the labour charge can dominate the customer expierience and I'll make no excuses re the fact thar as I've seen on here we are not the cheapest re labour rates but we are fair re pricing for whst we to what we have to offer. As for the work undertaken it's down mainly to the individual looking after the car and their ethical approach to the task in hand. |
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02-08-2016, 03:42 AM | #36 | |
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If i'd supplied incorrect / incomplete parts, I would be embarassed and ask the garage what is the best way forward for them. I have had genuine parts that I have supplied fail in a couple of weeks - back to the garage and asked them to sort it with there sourced parts. It turned out that there parts failed in a couple of weeks also due to something neither of us had spotted so we worked out a deal for the repair cost. I would say BYOP is great, but there needs to be a good relationship between the garage and its customers, trust and communication is vital. Steve you are such a good advert for your garage that I'm well p***ed off your so far away |
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02-08-2016, 04:49 AM | #37 | |
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I phoned Steve in the past RE supplying my own brakes. Steve's stance is clear, don't fit cheap stuff because you are way more likely to have issues, and if you have issues, it's really your problem for going against recommendations. And that's completely fair to me. If you go against the recommendations of a professional, then you are liable for the consequences. They recommend using BMW genuine, because this way customer is less likely to re-visit the garage with issues. I'm sure Steve's team don't want to be trying to figure out why some £20 pads are squealing either, that's just not a rewarding task, especially when you know there are better quality parts that prevent such issues. So I ordered genuine discs and pads and Steve's guys fitted them. 5000 miles in and not a single squeak. I was tempted to go with the Bosch, which seem to be OK and were £100 cheaper. There are so few people running them it's hard to gauge their quality. Steve's labour rates are good and he has a customer for life as far as I am concerned. In fact I may even break my full BMWSH on the new car, because my experience with BMW servicing is so poor in comparison. Also RE: Mister auto. They sent me a £5 off code, for leaving stuff in the basket! |
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02-08-2016, 08:56 AM | #38 |
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I can't walk into a workshop with my own parts, and personally don't mind the workshop even making a few pounds on parts, just to save me the hassle.
The importance here is trusting your garage, and that things like fault finding and care of your car are spot on. |
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02-08-2016, 02:09 PM | #39 |
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Your right you know how we work now your last visit consumed some time due to previous work re spark plugs done elsewhere and this was very touch and go. We opted to carefully extract the plug (took well over an hour as it was so precarious but it came out we checked the thread and we're happy put the new plug in and the car was A1, the charge as you found out as nil best news for us is you've got your car bsck nice and healthy
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02-08-2016, 02:15 PM | #40 | |
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Labour rate wise I think we are fair we are not the dearest and not the cheapest, but find me another Indy who can call upon AutoLogic diagnosis equipment as well as the full BMW diagnosis set up fully endorsed by BMW AG with full direct support from Germany! |
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02-09-2016, 02:07 AM | #41 | |
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After the first service, you know I like to take care of my cars, and you've gained another long term loyal customer. Thanks again. Costa. |
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02-09-2016, 03:47 AM | #42 | |
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A fair mark up is fine as everybody's time is money. I trust my local garage on their workmanship and have developed a good relationship over a few years. They know I like to work on my and cars they will even get my cars on the diagnostics for free. For jobs I dont have the tools / time or knowledge they know they get the work, but on genuine oem parts I can save hundreds £££ sourcing myself. They just dont get the trade prices that A1BN / Steve does or the time to find out which parts the likes of ECP offers that are actual oem parts The garage is Marple Motors in Stockport, Father and Son, oval racers, car enthusiast's, straight talking, no nonsense, I have no problem recommending them |
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