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order from turner motorsport, and............
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04-26-2008, 02:38 AM | #1 |
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order from turner motorsport, and............
as all of you know, tischer doesn't ship international anymore (just saw a thread said they do ship international again, which is great news), so, i ordered the CF rear deck spoiler from turner motorsport in late march ($19 more expensive compare to tischer), few days after i placed my coilovers order from them
now, the coilovers has arrived in early april and is already on my car, but i still don't have the CF spoiler yet, called them early this week (i think it was monday), and they said they have shipped it out on the 2nd of april, with USPS, and they don't know where it is and they can do nothing about it, sent them an e-mail on wednesday, and no reply from them until now please suggest what i can do for now, or do i have to accept that i just lost my money?? |
04-26-2008, 07:27 AM | #2 |
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How did you pay them? I would suggest to put a hold on the charge if you paid by credit card.
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04-26-2008, 05:39 PM | #4 |
boku no namae ha...
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i dont think its too late. jsut tell your CC that you never received it... and they'll give you money back.
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04-27-2008, 07:44 AM | #5 |
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04-27-2008, 11:09 AM | #7 |
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+1 on calling the credit card company and get your money back. Either turner motorsport or the delivery company has to take responsibility for the loss item.
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04-30-2008, 03:39 AM | #9 |
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bad customer service..i don't like them with my purchased last time!
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2015 F80 Alpine White M3 Last edited by KkSc; 05-05-2008 at 09:37 PM.. |
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05-05-2008, 08:14 AM | #10 | |
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Quote:
USPS Tracking # cp628302033us Looks like it is customs waiting for clearance. Label/Receipt Number: CP62 8302 033U S Status: Into Foreign Customs Your item is being processed by customs in CANADA. Information, if available, is updated every evening. Please check again later. Your email was replied to with the same information, check your spam folder. If you email us and do not get a reply it usually means it was lost or filtered as spam. We reply to every email we get. In the future, if you don't get a reply the same day please give us a call. Phone is always best. Thanks, -Doug <>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<> Douglas Mahar Turner Motorsport dugmar@turnermotorsport.com www.turnermotorsport.com www.turnerMINIsport.com www.tmsracing.com www.allshocks.com Phone: 800 280-6966 x 1 Fax: 978 388-4202 - 2003 & 2004 Speed Touring Car Champions - - 2006 Grand Am Cup GS & ST Champions - |
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05-05-2008, 08:16 AM | #11 | |
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800 280-6966 x 114 Thanks, -Doug <>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<> Douglas Mahar Turner Motorsport dugmar@turnermotorsport.com www.turnermotorsport.com www.turnerMINIsport.com www.tmsracing.com www.allshocks.com Phone: 800 280-6966 x 1 Fax: 978 388-4202 - 2003 & 2004 Speed Touring Car Champions - - 2006 Grand Am Cup GS & ST Champions - |
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05-05-2008, 09:35 PM | #12 | |
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Anyway, your UPS Tracking # is: 1Z15708W6876634447 -Doug this is the email u sent me, i didn't say you are not honest..but i think customer asked you question must have a reason, i was not trying to give you a hard time...but please not let your customer feels they are annoying to send questions to you..that's all i wanted to say..and i m here to say a sorry to you guys that i said you have bad customer service..!!! |
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05-06-2008, 01:49 AM | #13 |
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here is an update, TMS sent me a pm today, and provide me a tracking with USPS, as you can see above
seems like not all of their staff ignore their customer, i want to say thanks to Doug, i really appreciate to Doug, i know phone is always the best, but the guy who answered my call last time really made me feel that i was annoying, that's why i send you e-mail |
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