Discount tire fail.

michael1284 · 07-14-2010, 12:02 PM

Had a new TPMS installed at discount tire. As I'm watching this guy try to work my tire off, it was apparent he was a newbie. He got lazy and only took the tire half way off and put the TPMS sensor on. A week later my TPMS light goes on again, so I take my rim off and can hear the new TPMS sensor rolling around inside. Because the guy got lazy and didn't take the tire off, there were still a piece of the old TPMS sensor INSIDE the wheel which probably broke the new sensor. See pic below. Third, top small piece does not fit into the open spots of the new TPMS. Fail.

At least the Store Manager there was cool, was really sorry and is taking care of it. Made one of the red shirt guys do it, whatever that means? (senior workers?)

P.S. Took it to discount tire b/c I'm getting the wheels re-done so it wasn't going to matter if they scratched it. Guess I should have known better :/

Misturrtinnie · 07-14-2010, 12:27 PM

Damn that sucks man. At least they'll make it right. I needed the same thing done with my wheels. Guess I'm not going to discount tires. haha

MKR_DmD · 07-14-2010, 01:43 PM

Discount Tire has never done me wrong. Plus they have a great reputation if they do mess something up.

The HACK · 07-14-2010, 02:00 PM

The manager made it right. So why does it make Discount Tires fail?

michael1284 · 07-14-2010, 02:10 PM

Because the original guy was too damn lazy to take the entire tire off to ensure that the broken pieces were out. If you take out a sensor, see that its broken, and can't find the other parts, wouldn't you think that they might still be in the tire? it is sloppy work.

i did give credit to the store manager for doing a good job in taking care of it, but this isn't rocket science.

autoaesthetica · 07-14-2010, 02:21 PM

Sorry to read about the mishap. That is why everyone I know always uses a smaller specialized local place. Not to say discount tires doesnt specialize in tires.. For us its only around 15-20 dollars a wheel. They take extremely good care of the wheels and tires during mounting and installation.

lpphreakx06 · 07-14-2010, 04:17 PM

I always wondered how the tpms looked inside.

BoostLover99 · 07-14-2010, 04:30 PM

I've always liked DT; like you said, they make things right but sometimes you have to go back for a redo.

It would be nice to have things done right the first time, no matter what, but that just doesn't seem to happen in the automotive service industry. Or if it does, you pay out the nose for it.

michael1284 · 07-14-2010, 08:58 PM

Quote:

Originally Posted by lpphreakx06

I always wondered how the tpms looked inside.

haha same, that was the only cool part. on the other side of that circuit board was a shiny almost mirror like piece of metal that covers the entire backside of the sensor, end to end.

fosuco · 07-15-2010, 08:56 AM

I recently had a similar experience at Discount Tire. Instead of going with more runflats on my e90, I upgraded to a set of 19" TSW Nurburgring wheels in Matte Gunmetal finish with Continental DWS all-season non-runflat tires. Discount Tire's price was great, but the guy installing my new setup managed to scratch every one of the wheels with an air impact wrench. They didn't install hub-centric rings either, so I was left with a noticeable vibration at speeds greater than 50 mph.

I felt like a jerk asking for new wheels since the scratches on mine weren't that noticeable, but I told the manager I was unhappy with the scratches and he immediately agreed to order me a whole new set (with hub-centric rings this time). He installed them himself when they came in two days later and got the job done scratch-free. I think he even sprung for faster shipping, since the first time they ordered the wheels they took over a week to show up.

However, even with the hub-centric rings I'm still noticing vibration above 65 mph. I think this is because Discount Tire only balanced the wheels by hand (the one I went to doesn't have a Road Force machine). Instead of risking the gunmetal finish of my new wheels at Discount Tire again, I'm taking my car to Butler Tire this weekend for an on-car high-speed balancing (for which I was quoted $140).

While I agree that Discount Tire does have great customer service, I feel like the quality of their employees is a total crap shoot. I've decided that in the future I'll gladly pay more to do business at a tire shop that gets the job done correctly the first time (like Butler Tire).

07-14-2010, 12:02 PM	#1
michael1284 Colonel 206 Rep 2,628 Posts Drives: 2018 M3 Comp Join Date: Apr 2010 Location: DFW iTrader: (44)	Discount tire fail. Had a new TPMS installed at discount tire. As I'm watching this guy try to work my tire off, it was apparent he was a newbie. He got lazy and only took the tire half way off and put the TPMS sensor on. A week later my TPMS light goes on again, so I take my rim off and can hear the new TPMS sensor rolling around inside. Because the guy got lazy and didn't take the tire off, there were still a piece of the old TPMS sensor INSIDE the wheel which probably broke the new sensor. See pic below. Third, top small piece does not fit into the open spots of the new TPMS. Fail. At least the Store Manager there was cool, was really sorry and is taking care of it. Made one of the red shirt guys do it, whatever that means? (senior workers?) P.S. Took it to discount tire b/c I'm getting the wheels re-done so it wasn't going to matter if they scratched it. Guess I should have known better :/ __________________ e92, e90, f30 #DieselLife, e46, f80
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07-14-2010, 12:27 PM	#2
Misturrtinnie Addicted. 43 Rep 1,208 Posts Drives: 2007 335i Coupe AW Join Date: Apr 2010 Location: Dallas, Texas iTrader: (13)	Damn that sucks man. At least they'll make it right. I needed the same thing done with my wheels. Guess I'm not going to discount tires. haha __________________ #TeamNemesisTX
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07-14-2010, 01:43 PM	#3
MKR_DmD Lieutenant 6 Rep 494 Posts Drives: 16 Jeep Cherokee Join Date: May 2010 Location: Germany iTrader: (3)	Discount Tire has never done me wrong. Plus they have a great reputation if they do mess something up.
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07-14-2010, 02:00 PM	#4
The HACK Midlife Crises Racing Silent but Deadly Class 1821 Rep 5,337 Posts Drives: 2006 MZ4C, 2021 Tesla Model 3 Join Date: Oct 2007 Location: Welcome to Jamaica have a nice day iTrader: (1)	The manager made it right. So why does it make Discount Tires fail?
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07-14-2010, 02:10 PM	#5
michael1284 Colonel 206 Rep 2,628 Posts Drives: 2018 M3 Comp Join Date: Apr 2010 Location: DFW iTrader: (44)	Because the original guy was too damn lazy to take the entire tire off to ensure that the broken pieces were out. If you take out a sensor, see that its broken, and can't find the other parts, wouldn't you think that they might still be in the tire? it is sloppy work. i did give credit to the store manager for doing a good job in taking care of it, but this isn't rocket science. __________________ e92, e90, f30 #DieselLife, e46, f80
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07-14-2010, 02:21 PM	#6
autoaesthetica Banned 13 Rep 188 Posts Drives: A tin can on boost Join Date: Jul 2010 Location: Buffalo/WNY iTrader: (0)	Sorry to read about the mishap. That is why everyone I know always uses a smaller specialized local place. Not to say discount tires doesnt specialize in tires.. For us its only around 15-20 dollars a wheel. They take extremely good care of the wheels and tires during mounting and installation. Last edited by autoaesthetica; 07-14-2010 at 02:39 PM..
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07-14-2010, 04:17 PM	#7
lpphreakx06 Professional Moose Racer 316 Rep 7,509 Posts Drives: SG 335i E92 RIP + 2015 SS M3 Join Date: Jul 2008 Location: Bellevue, Wa iTrader: (25)	I always wondered how the tpms looked inside. __________________ Visit my blog anytime: http://www.sfpayments.com BMW Dream Team PNW Chapter, member #1 \|HP Autowerks \| AR DESIGN \| BMW PERFORMANCE \| STOP TECH \| Volk Racing\| AMS \| ARKYM
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07-14-2010, 04:30 PM	#8
BoostLover99 Enlisted Member 4 Rep 31 Posts Drives: Soon to be '07 335xi Join Date: Jun 2010 Location: Last Sorta Free State Left iTrader: (0)	I've always liked DT; like you said, they make things right but sometimes you have to go back for a redo. It would be nice to have things done right the first time, no matter what, but that just doesn't seem to happen in the automotive service industry. Or if it does, you pay out the nose for it.
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07-15-2010, 08:56 AM	#10
fosuco Registered 0 Rep 3 Posts Drives: 2008 BMW 335i e90 Join Date: Jun 2010 Location: Atlanta, GA iTrader: (0)	I recently had a similar experience at Discount Tire. Instead of going with more runflats on my e90, I upgraded to a set of 19" TSW Nurburgring wheels in Matte Gunmetal finish with Continental DWS all-season non-runflat tires. Discount Tire's price was great, but the guy installing my new setup managed to scratch every one of the wheels with an air impact wrench. They didn't install hub-centric rings either, so I was left with a noticeable vibration at speeds greater than 50 mph. I felt like a jerk asking for new wheels since the scratches on mine weren't that noticeable, but I told the manager I was unhappy with the scratches and he immediately agreed to order me a whole new set (with hub-centric rings this time). He installed them himself when they came in two days later and got the job done scratch-free. I think he even sprung for faster shipping, since the first time they ordered the wheels they took over a week to show up. However, even with the hub-centric rings I'm still noticing vibration above 65 mph. I think this is because Discount Tire only balanced the wheels by hand (the one I went to doesn't have a Road Force machine). Instead of risking the gunmetal finish of my new wheels at Discount Tire again, I'm taking my car to Butler Tire this weekend for an on-car high-speed balancing (for which I was quoted $140). While I agree that Discount Tire does have great customer service, I feel like the quality of their employees is a total crap shoot. I've decided that in the future I'll gladly pay more to do business at a tire shop that gets the job done correctly the first time (like Butler Tire).
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