BMW Rescue

BanziBarn · 04-27-2012, 08:06 AM

Hi All,

It's time to renew this as I'm about to go out of my 3 year warranty.

Just looking at the BMW cover compared to say the AA. So far, the BMW cover seems cheaper for what get but I'm just wondering what kind of service you get from them? How many rescue vans do they have, or do they outsource this to someone else?

Thanks!

xenon · 04-27-2012, 08:09 AM

They don't have any vans they tip-up in a 5 series touring. Out of hours they sometimes outsource but I think the service is brilliant, especially with Connected Drive.

BanziBarn · 04-27-2012, 08:34 AM

OK, thanks!

Guvernator · 04-27-2012, 08:35 AM

Hmm I'm not sure about them not having vans as I got taken home in a low loader but as you say they probably contract it out. As for response times, the one time I've had to use them so far, they got out to me in about 20 minutes which I was pleasantly surpised at.

xenon · 04-27-2012, 08:44 AM

They don't have vans or tow-trucks, they contact out when recovery is needed.

mc_blue · 04-27-2012, 04:19 PM

BMW Assist is contracted out to Mondial Assistance and companies such as mine will attend to your broken down vehicle depending on the time of day and the fault. You may otherwise have a BMW branded vehicle (i.e. 5er Touring) attend instead.

Although our technicians will not be as proficient as a dealer mechanic, they do undergo regular training in terms of diagnosing faults and safe vehicle recovery.

With respect to response times, it is like any business with busy and quiet periods. Although we aim to get to all customers as quickly as possible, we do have to prioritise certain cases, for example motorway jobs over non-starters at home addresses.

BMW has worked with Mondial Assistance since the 1980s so I'm confident the service standards are comparable to other providers out there.

04-27-2012, 08:06 AM	#1
BanziBarn Lieutenant Colonel 106 Rep 1,800 Posts Drives: BMW 330D E90 LCI Msport Join Date: Sep 2009 Location: London iTrader: (0)	BMW Rescue - Response time? Hi All, It's time to renew this as I'm about to go out of my 3 year warranty. Just looking at the BMW cover compared to say the AA. So far, the BMW cover seems cheaper for what get but I'm just wondering what kind of service you get from them? How many rescue vans do they have, or do they outsource this to someone else? Thanks! __________________ Black 330d E90 LCI M Sport Saloon Auto. Privacy Glass, Cream Leather, 6FL, I-Drive/Nav/Bluetooth, Alpine hifi upgrade.
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04-27-2012, 08:09 AM	#2
xenon Major General 1394 Rep 8,082 Posts Drives: 2021 G21 330i M-Sport Join Date: Jun 2008 Location: Coventry iTrader: (0)	They don't have any vans they tip-up in a 5 series touring. Out of hours they sometimes outsource but I think the service is brilliant, especially with Connected Drive. __________________ Ian Current: 2021 G21 330i M-Sport Previous: 2018 A6 Avant S-Line MMI+, 2014 F31 320d M-Sport, 2013 F10 520d M-Sport, 2011 F10 530d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2
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04-27-2012, 08:34 AM	#3
BanziBarn Lieutenant Colonel 106 Rep 1,800 Posts Drives: BMW 330D E90 LCI Msport Join Date: Sep 2009 Location: London iTrader: (0)	OK, thanks! __________________ Black 330d E90 LCI M Sport Saloon Auto. Privacy Glass, Cream Leather, 6FL, I-Drive/Nav/Bluetooth, Alpine hifi upgrade.
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04-27-2012, 08:35 AM	#4
Guvernator Captain 18 Rep 617 Posts Drives: BMW 335i SE Cabriolet Join Date: Mar 2012 Location: LONDON iTrader: (0)	Hmm I'm not sure about them not having vans as I got taken home in a low loader but as you say they probably contract it out. As for response times, the one time I've had to use them so far, they got out to me in about 20 minutes which I was pleasantly surpised at.
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04-27-2012, 08:44 AM	#5
xenon Major General 1394 Rep 8,082 Posts Drives: 2021 G21 330i M-Sport Join Date: Jun 2008 Location: Coventry iTrader: (0)	They don't have vans or tow-trucks, they contact out when recovery is needed. __________________ Ian Current: 2021 G21 330i M-Sport Previous: 2018 A6 Avant S-Line MMI+, 2014 F31 320d M-Sport, 2013 F10 520d M-Sport, 2011 F10 530d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2
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04-27-2012, 04:19 PM	#6
mc_blue Private First Class 14 Rep 164 Posts Drives: Porsche Cayman S & BMW 330d xD Join Date: Jun 2011 Location: West Midlands iTrader: (0)	BMW Assist is contracted out to Mondial Assistance and companies such as mine will attend to your broken down vehicle depending on the time of day and the fault. You may otherwise have a BMW branded vehicle (i.e. 5er Touring) attend instead. Although our technicians will not be as proficient as a dealer mechanic, they do undergo regular training in terms of diagnosing faults and safe vehicle recovery. With respect to response times, it is like any business with busy and quiet periods. Although we aim to get to all customers as quickly as possible, we do have to prioritise certain cases, for example motorway jobs over non-starters at home addresses. BMW has worked with Mondial Assistance since the 1980s so I'm confident the service standards are comparable to other providers out there.
	Appreciate 0 Quote