Park Ave Service

itznin · 02-22-2006, 03:05 PM

Worst EVER!! No knowledge, no call-backs, no "service" PERIOD.

If anyone else has had a good experience there.... BLESS YOU, you are BLESSED!

3 experiences there............. all 3 bad............ another coming up tomorrow morning regarding this damn mirror problem (see other post on that)

Libartsguy · 02-22-2006, 05:10 PM

Where is Park Avenue Service located?

jflecha · 02-22-2006, 07:13 PM

Quote:

Originally Posted by itznin

Worst EVER!! No knowledge, no call-backs, no "service" PERIOD.

If anyone else has had a good experience there.... BLESS YOU, you are BLESSED!

3 experiences there............. all 3 bad............ another coming up tomorrow morning regarding this damn mirror problem (see other post on that)

Check out Prestige in Ramsey, I got my car there and took it in for service once. Good service, I'm not sure how they treat foke who didnt get their car there but its worth a try.

itznin · 02-23-2006, 10:56 AM

Quote:

Originally Posted by Libartsguy

Where is Park Avenue Service located?

Passaic Ave in Maywood, NJ.

Sales is on Route 17 in Maywood NJ.

Straz M3 · 03-22-2006, 01:37 PM

I have nothing but good things to say about Park Ave. That may be because they messed up my Dad's old 540 and now take care of us and treat us like royalty. We have bought 4 cars from them in the past 3 years (soon 5 with my new E90) and I think that plays a big part in it. I definately enjoy the service there though.

red_wagen · 03-23-2006, 12:37 PM

Hey Matt, how you doin?
I go to Prestige and they've been very good. I didn't even get my car from them.

stelmach · 04-11-2006, 12:41 PM

I have to agree that Park Ave service is terrible. When I called to check the status of my car, the girl told me that 'I must be calling the wrong dealership, cause she has no record of my car being there.' Oh, and I just LOVED the suzuki matchbox car they gave me as a loaner - it didn't even have enought gas in it to get me home. What a joke. I won't be going back there for service.

nanpenyo · 06-01-2006, 08:15 AM

Avoid Park Ave Parts and Services. I was buying accessories from them, the guy there was absolutely rude. They advertised a 10% discount with AAA, but they refused in the store, even the manager. That's OK, but the guy treated me like I was buying something from a dollar store. He should be fired. But as I know he has been with the company for a long time. So, go figure. They got no business from me, and anyone here.

deltron · 06-06-2006, 11:55 PM

Man, you folks are scaring me now. I'm picking up my car from Park Ave soon. Is it just their service department that's not so good?

Straz M3 · 06-08-2006, 12:32 AM

I dunno why everyone bashes them...I just dropped off my 330ci yesterday for service appt II and they called me at 11am this morning to tell me it was done already...they always wash it...clean it. Everything has been so great from Park Ave...I hope Wide World is the same because Im buying my next car from them...

GRANDCHAMP · 06-08-2006, 06:47 AM

I get my car serviced at Prestige. Great customer service. I've only heard bad things about Park Ave from my co-workers.

deltron · 06-08-2006, 08:29 AM

Quote:

Originally Posted by Straz 335

I dunno why everyone bashes them...I just dropped off my 330ci yesterday for service appt II and they called me at 11am this morning to tell me it was done already...they always wash it...clean it. Everything has been so great from Park Ave...I hope Wide World is the same because Im buying my next car from them...

This is my first time buying from Park Ave (the car is still in transit) and so far the service from the sales team there has been great.

Whenever I read something on this forum about someones bad experience, or how their dealer snuck in some fee, I panic. I typically worry about it for 24 hours, then call my CA, and he reassures me all numbers, fees and deals that we originally sorted out, and that I won't see any suprises come delivery day.

So far I have no complaints.

BmwOwnsMe · 06-12-2006, 07:06 AM

I hate PARK AVE BMW!!! They are the worst service dept ever! I had to have my suspension repaired for hopping a curb, and they treated me like a piece of sh*t. They were supposed to save the parts they replace so I could see that everything was replaced that should be. They never did! They make you feel like you bought a kia or hyandai and even they prolly treat you better. The customer service girls are soo rude...Park ave gave me suzuki loaner. I mean come on, A SUZUKI LOANER! I have a near 40k car and they give me a suzuki. Their techs are 18 yr old mechanic noobs who know nothing about BMW and are not careful with your car.. I left their with my car aligned and still pulling to the right, negative camber, negative toe and a couple of scratches and dent to my driver's side door pillar. PLEASE AVOID THIS DEALER SERVICE AT ALL COSTS. ITS NOT WORTH IT!!!

ZIRBMW · 08-27-2006, 06:14 PM

These guys are the most miserable people I've ever delt with.
Very POOR SERVICE. VERY RUDE & A BUNCH OF ASSHOLES.
Basically was just buy accessories & just bad, rude service. And the sevice dept. they never return calls. :mad:

Mr. M · 01-13-2007, 03:09 PM

Park Avenue Acura is the finest Acura dealer - ask anyone on the CL/TL/AV6 forums, However the BMW side indeed is bad.

02-22-2006, 03:05 PM	#1
itznin Captain 26 Rep 679 Posts Drives: 2013 F30 Join Date: Jun 2005 Location: North NJ iTrader: (2)	Park Ave Service - NJ Worst EVER!! No knowledge, no call-backs, no "service" PERIOD. If anyone else has had a good experience there.... BLESS YOU, you are BLESSED! 3 experiences there............. all 3 bad............ another coming up tomorrow morning regarding this damn mirror problem (see other post on that)
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02-22-2006, 05:10 PM	#2
Libartsguy Private 1 Rep 52 Posts Drives: 1997 Audi A4 Join Date: Nov 2005 Location: Virginia iTrader: (0)	Where is Park Avenue Service located?
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03-22-2006, 01:37 PM	#5
Straz M3 Never Lose 50 Rep 1,145 Posts Drives: 2011.75 E92 M3 Join Date: Mar 2006 Location: Windy City iTrader: (2)	I have nothing but good things to say about Park Ave. That may be because they messed up my Dad's old 540 and now take care of us and treat us like royalty. We have bought 4 cars from them in the past 3 years (soon 5 with my new E90) and I think that plays a big part in it. I definately enjoy the service there though.
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03-23-2006, 12:37 PM	#6
red_wagen Private First Class 16 Rep 107 Posts Drives: with a grin... Join Date: Nov 2005 Location: North Jersey iTrader: (0)	Hey Matt, how you doin? I go to Prestige and they've been very good. I didn't even get my car from them. __________________ -Jay
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04-11-2006, 12:41 PM	#7
stelmach New Member 1 Rep 26 Posts Drives: '06 325i Join Date: Aug 2005 Location: NJ iTrader: (0)	I have to agree that Park Ave service is terrible. When I called to check the status of my car, the girl told me that 'I must be calling the wrong dealership, cause she has no record of my car being there.' Oh, and I just LOVED the suzuki matchbox car they gave me as a loaner - it didn't even have enought gas in it to get me home. What a joke. I won't be going back there for service. __________________ '96 318ti '06 325i
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06-01-2006, 08:15 AM	#8
nanpenyo Smooth Rider 0 Rep 79 Posts Drives: 2006 330xi Graphite Join Date: Apr 2006 Location: West New York, NJ iTrader: (0) Garage List 2006 330xi [0.00]	Avoid Park Ave Parts and Services. I was buying accessories from them, the guy there was absolutely rude. They advertised a 10% discount with AAA, but they refused in the store, even the manager. That's OK, but the guy treated me like I was buying something from a dollar store. He should be fired. But as I know he has been with the company for a long time. So, go figure. They got no business from me, and anyone here.
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06-06-2006, 11:55 PM	#9
deltron Private First Class 8 Rep 101 Posts Drives: 325xi Monaco Blue Join Date: May 2006 Location: NJ iTrader: (0)	Man, you folks are scaring me now. I'm picking up my car from Park Ave soon. Is it just their service department that's not so good? __________________ Monaco Blue 325xi Black'ette, Aluminum Trim, Xenons, Steptronic, Comfort Assist, Cold Weather - Delivered 6/15/2006
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06-08-2006, 12:32 AM	#10
Straz M3 Never Lose 50 Rep 1,145 Posts Drives: 2011.75 E92 M3 Join Date: Mar 2006 Location: Windy City iTrader: (2)	I dunno why everyone bashes them...I just dropped off my 330ci yesterday for service appt II and they called me at 11am this morning to tell me it was done already...they always wash it...clean it. Everything has been so great from Park Ave...I hope Wide World is the same because Im buying my next car from them...
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06-08-2006, 06:47 AM	#11
GRANDCHAMP Private 2 Rep 58 Posts Drives: 330I,BLK,CW,SP,PP Join Date: Jul 2005 Location: ROCKLAND, NY iTrader: (1)	I get my car serviced at Prestige. Great customer service. I've only heard bad things about Park Ave from my co-workers.
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06-12-2006, 07:06 AM	#13
BmwOwnsMe Second Lieutenant 17 Rep 259 Posts Drives: 2006 325 xi Join Date: May 2006 Location: Bergenfield, NJ iTrader: (0)	I hate PARK AVE BMW!!! They are the worst service dept ever! I had to have my suspension repaired for hopping a curb, and they treated me like a piece of sh*t. They were supposed to save the parts they replace so I could see that everything was replaced that should be. They never did! They make you feel like you bought a kia or hyandai and even they prolly treat you better. The customer service girls are soo rude...Park ave gave me suzuki loaner. I mean come on, A SUZUKI LOANER! I have a near 40k car and they give me a suzuki. Their techs are 18 yr old mechanic noobs who know nothing about BMW and are not careful with your car.. I left their with my car aligned and still pulling to the right, negative camber, negative toe and a couple of scratches and dent to my driver's side door pillar. PLEASE AVOID THIS DEALER SERVICE AT ALL COSTS. ITS NOT WORTH IT!!!
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08-27-2006, 06:14 PM	#14
ZIRBMW New Member 1 Rep 15 Posts Drives: BMW 325I 2006 Join Date: Jul 2006 Location: BROOKLYN, NY iTrader: (0)	NJ. Park AVe BMW (Parts Dept) & Service These guys are the most miserable people I've ever delt with. Very POOR SERVICE. VERY RUDE & A BUNCH OF ASSHOLES. Basically was just buy accessories & just bad, rude service. And the sevice dept. they never return calls. :mad: Attached Images
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01-13-2007, 03:09 PM	#15
Mr. M TouGe Monsta 7 Rep 234 Posts Drives: On Order - its Topless! Join Date: Nov 2006 Location: NYC iTrader: (0)	Park Avenue Acura is the finest Acura dealer - ask anyone on the CL/TL/AV6 forums, However the BMW side indeed is bad.
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