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BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Powertrain and Drivetrain Discussions > N54 Turbo Engine / Drivetrain / Exhaust Modifications - 335i > Stett Performance



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      06-30-2012, 04:13 AM   #1
san4ever
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Stett Performance

Anyone else experience problems with Stett and shipping of ordered goods??

Ordered and paid the Z4 FMIC kit and the DDV kit in the beginning of May and so far NADA. Chad sended me an USPS tracking number some days ago but it turns out to only be an electronic prenotification so obviously the goods is not shipped yet.
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      06-30-2012, 05:35 AM   #2
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Their customer service is spotty. They make great products but I will not purchase from them again.
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      06-30-2012, 10:12 AM   #3
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That's why you buy from a vendor and not the manufacturer direct. Jeff for example, would never allow shit like that to happen to you without a proper explanation.

I ordered my Stett CAI v2 from him and I have to say;
Great customer service
Immediate shipping/tracking info.

And now that it's on I love it!!
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      06-30-2012, 10:44 AM   #4
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Quote:
Originally Posted by Zebra99 View Post
That's why you buy from a vendor and not the manufacturer direct. Jeff for example, would never allow shit like that to happen to you without a proper explanation.

I ordered my Stett CAI v2 from him and I have to say;
Great customer service
Immediate shipping/tracking info.

And now that it's on I love it!!

+1.
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      06-30-2012, 04:27 PM   #5
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I have recently had a bad experience with Stett's customer service as well.
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      07-01-2012, 09:56 AM   #6
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Quote:
Originally Posted by Zebra99 View Post
That's why you buy from a vendor and not the manufacturer direct. Jeff for example, would never allow shit like that to happen to you without a proper explanation.

I ordered my Stett CAI v2 from him and I have to say;
Great customer service
Immediate shipping/tracking info.

And now that it's on I love it!!
+1 order through Jeff and you'll be fine. For the record i've also ordered through Stett for my intake block offs and they were great. Replied to my emails almost immediately
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      07-01-2012, 10:13 AM   #7
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I have only good things to say about STETT from my personal experience. I ordered by phone though because I wanted the CP but not the Forge DVs (I already had those). Ordering went smooth and delivery also fine. Give them a call if you have a question.
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      07-01-2012, 12:12 PM   #8
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I ordered my STETT CAI it took forever to come in...not to mention when it finally came in there were two parts missing I had to wait another week and a half. Then to top it all off I had horrible problems with fitment an everything else...so I shipped it back. That was the last thing I'll ever buy from them.
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      07-01-2012, 09:58 PM   #9
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I just ordered their stage 2 oil cooler.... I felt the customer service left a little to be desired. Every email I sent needed a follow up email before I got a reply.
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      07-01-2012, 10:15 PM   #10
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Quote:
Originally Posted by E90Brad View Post
I just ordered their stage 2 oil cooler.... I felt the customer service left a little to be desired. Every email I sent needed a follow up email before I got a reply.
I got here stage 2 oil cooler...it no longer comes with a diffuser (still sys it does in the description and I was missing hardware...got the hardware locally and all is good.....great product though!
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      07-02-2012, 06:18 PM   #11
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Anyone know why they are now banned from this forum? I tried to IM them a question over the weekend and found they are "banned"
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