Sorry Guy's Off Topic Advice Needed

Mwp4me · 01-18-2013, 02:03 PM

My wife and I have been waiting for a kitchen designer due @ 16:30.

Phoned to say he would be late and it would be 18:00 instead.

At 19:30 finally found out from the store, after we phoned them, that he is on his way home with no explanation.

Would you give him another chance or sack it all together?

Poison32 · 01-18-2013, 02:26 PM

imo i would tell them to sling there hook if they cant be bothered to keep u informed of what is happening then they cant really value ur custom which i think is a mistake in the current economic climate and i am sure there are a lot more companys out there who will value ur custom it may be a blessing in disgiuse as u could have given them ur custom and it could have turned into a nightmare so i would find someone else its a buyers market they need u more than u need them good luck in ur search

gman3msport · 01-18-2013, 02:48 PM

As above mate, find someone else.

335ier · 01-18-2013, 03:16 PM

Yeah, from experience (I'm in the construction trade) if a company acts like that don't go there.
I wouldn't dream of treating anyone like that.
Find yourself a nice small buisness to deal with that actually cares and will look after you.
After all a kitchen is a reasonably big purchase.

Russ G · 01-18-2013, 03:32 PM

Yep agree with the above, bin him, find another without a doubt.

Squintstream · 01-18-2013, 04:01 PM

My advice would be to invite him over again and plan to be away at that time or politely inform him (when (if) he turns up) that it's not convenient. Waste some of his time

I cannot believe people like this, especially with the current situation and would certainly not entertain a visit from him. There's plenty of other providers out there and when you're spending so much, you want to be selective with who you choose!

blackrabbit · 01-19-2013, 01:14 AM

Inform his manager about what has happened, how much you were going to spend and that they can now f*** right off.

These type of people and companies deserve to go out of business. Its a personal bug bear that these shops moan about how hard times are yet they are not willing to put in even the basic work needed to make a business a success......fuck em!

Tyso335 · 01-19-2013, 03:13 AM

dont sound good mate what company was it from? if he would have kept you upto date it would have been a different story.

zltm089 · 01-19-2013, 03:35 AM

Fcuk them! Businesses do take the p1ss sumtimes.

MEGA · 01-19-2013, 03:41 AM

See how much they will discount the build by to keep your custom. If no movement then sack them.

AWBimmer · 01-19-2013, 03:48 AM

Quote:

Originally Posted by MEGA

See how much they will discount the build by to keep your custom. If no movement then sack them.

+1

Squintstream · 01-19-2013, 03:52 AM

Quote:

Originally Posted by MEGA

See how much they will discount the build by to keep your custom. If no movement then sack them.

Not a chance Dave!

When changing a kitchen it's the room which causes the most upset. You want to get it done quickly but to a good quality. If these cowboys didn't even have the common courtesy to call and tell you they couldn't make it, would you be happy with the same service mid way through the build?

The_Bear_Yid · 01-19-2013, 04:48 AM

I think it's really bad manners and unprofessional for them not to let you know.

I would just leave it and see if they contact you. If they don't then find another company. If they do voice your displeasure at what happened and see what they say. If it's just a 'sorry' then say 'ok, bye'.

Dr Dave · 01-19-2013, 06:37 AM

Perhaps they just didn't want your custom? :dunno:

MrPogle · 01-19-2013, 06:51 AM

Quote:

Originally Posted by Squintstream

Not a chance Dave!

When changing a kitchen it's the room which causes the most upset. You want to get it done quickly but to a good quality. If these cowboys didn't even have the common courtesy to call and tell you they couldn't make it, would you be happy with the same service mid way through the build?

+1

It's never worth buying rubbish to save a few quid.

Mwp4me · 01-19-2013, 10:05 AM

Quote:

Originally Posted by Tyso335

dont sound good mate what company was it from? if he would have kept you upto date it would have been a different story.

It's B&Q

335ier · 01-19-2013, 02:17 PM

Dude please don't go there.
B&Q are bad news.

As I suggested earlier small buisness is the way to go. The thing is with a company like B&Q, you don't know whos going to work on your home!
As with a lot of things, its only as good as the installer.

Good luck.

Mwp4me · 01-19-2013, 02:24 PM

Quote:

Originally Posted by 335ier

Dude please don't go there.
B&Q are bad news.

As I suggested earlier small buisness is the way to go. The thing is with a company like B&Q, you don't know whos going to work on your home!
As with a lot of things, its only as good as the installer.

Good luck.

Thanks mate, I agree.

Been round some small outlets today and looks a lot more positive.

And yes getting a good fitter is the key.

Cheers

sohlman · 01-19-2013, 05:06 PM

small can be bad too. I would suggest that whomever does the job get a reference from their last three jobs and call them up. We employed a small company check a trade etc and basically had to fire them as they were not competent.

I would speak with management and let them know you are not happy. You should be able to negotiate further discount. Also get a contract with them with time guarantees and penalties.

sheps · 01-19-2013, 06:39 PM

You'd be better having a G&D or Howdens kitchen fitted by a decent second fix carpenter than spunking money on a B&Q kitchen. Apologies to anyone here who has one, but only people who don't know any better would pay B&Q or Homebase etc to supply & fit a kitchen or bathroom. Seriously, please shop elsewhere.

335ier · 01-20-2013, 11:49 AM

Quote:

Originally Posted by sheps

You'd be better having a G&D or Howdens kitchen fitted by a decent second fix carpenter than spunking money on a B&Q kitchen. Apologies to anyone here who has one, but only people who don't know any better would pay B&Q or Homebase etc to supply & fit a kitchen or bathroom. Seriously, please shop elsewhere.

^^
This!

I am forever putting the work right from the squeezed time pushed subbies of B&Q, Homebase etc

I agree that in theory it doesn't matter whether a business is small or large, any could end up a mare! However at least with a smaller company you meet the people doing the job & not just sales people, from experience this helps you get exactly what you want & if you get a bad feeling @ time of quotation then move on to the next company.

01-18-2013, 02:03 PM	#1
Mwp4me Banned 10 Rep 235 Posts Drives: E92 320i M Sport Join Date: Sep 2012 Location: Cumbria iTrader: (0)	Sorry Guy's Off Topic Advice Needed My wife and I have been waiting for a kitchen designer due @ 16:30. Phoned to say he would be late and it would be 18:00 instead. At 19:30 finally found out from the store, after we phoned them, that he is on his way home with no explanation. Would you give him another chance or sack it all together? Last edited by Mwp4me; 01-18-2013 at 02:10 PM..
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01-18-2013, 02:26 PM	#2
Poison32 Private First Class 18 Rep 174 Posts Drives: E92 320 m sport Join Date: Jan 2012 Location: cumbernauld iTrader: (0)	imo i would tell them to sling there hook if they cant be bothered to keep u informed of what is happening then they cant really value ur custom which i think is a mistake in the current economic climate and i am sure there are a lot more companys out there who will value ur custom it may be a blessing in disgiuse as u could have given them ur custom and it could have turned into a nightmare so i would find someone else its a buyers market they need u more than u need them good luck in ur search
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01-18-2013, 02:48 PM	#3
gman3msport Private First Class 12 Rep 181 Posts Drives: E90 325i M Sport Join Date: Jan 2013 Location: manchester iTrader: (0)	As above mate, find someone else.
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01-18-2013, 03:16 PM	#4
335ier Lieutenant 37 Rep 408 Posts Drives: F31 335d Join Date: Nov 2008 Location: england iTrader: (1)	Yeah, from experience (I'm in the construction trade) if a company acts like that don't go there. I wouldn't dream of treating anyone like that. Find yourself a nice small buisness to deal with that actually cares and will look after you. After all a kitchen is a reasonably big purchase.
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01-18-2013, 03:32 PM	#5
Russ G Private 5 Rep 93 Posts Drives: E92 330d M Sport Join Date: Nov 2012 Location: Worcestershire iTrader: (0)	Yep agree with the above, bin him, find another without a doubt.
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01-18-2013, 04:01 PM	#6
Squintstream Captain 141 Rep 736 Posts Drives: F32 435i M Sport Join Date: Jan 2011 Location: Derby iTrader: (14)	My advice would be to invite him over again and plan to be away at that time or politely inform him (when (if) he turns up) that it's not convenient. Waste some of his time I cannot believe people like this, especially with the current situation and would certainly not entertain a visit from him. There's plenty of other providers out there and when you're spending so much, you want to be selective with who you choose!
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01-19-2013, 01:14 AM	#7
blackrabbit Banned 78 Rep 271 Posts Drives: 320d F30 M Sport Join Date: Aug 2012 Location: UK iTrader: (0)	Inform his manager about what has happened, how much you were going to spend and that they can now f*** right off. These type of people and companies deserve to go out of business. Its a personal bug bear that these shops moan about how hard times are yet they are not willing to put in even the basic work needed to make a business a success......fuck em!
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01-19-2013, 03:13 AM	#8
Tyso335 Captain 49 Rep 850 Posts Drives: E92 335d M Sport....... Join Date: Jun 2012 Location: U.K iTrader: (0)	dont sound good mate what company was it from? if he would have kept you upto date it would have been a different story. __________________ Fuel of the Devil NOW: E92 335d M Sport lots of mods to come... Gone But Not Forgotten: EVO 8 MR FQ340 Running 370bhp
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01-19-2013, 03:35 AM	#9
zltm089 Banned 243 Rep 7,690 Posts Drives: 335i SE Coupe Space Grey Join Date: Nov 2008 Location: LONDON iTrader: (0) Garage List 2006 BMW 335i [10.00]	Fcuk them! Businesses do take the p1ss sumtimes.
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01-19-2013, 03:41 AM	#10
MEGA Dieseasal 204 Rep 6,881 Posts Drives: LCI E92 335d M-Sport Join Date: Jan 2009 Location: Harrow, London iTrader: (2)	See how much they will discount the build by to keep your custom. If no movement then sack them. __________________ Previously: 2003 Peugeot 206 1.6 8v \| 2006 E90 320d M-Sport, 19" BBS CH, Full Ice-cold JL audio install, August 2010 Total BMW 6 page feature car. \| 2003 Nissan 350Z GT Coupe 286BHP Now:2010 E92 LCI 335d M-Sport
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01-19-2013, 04:48 AM	#13
The_Bear_Yid BM Noob 24 Rep 975 Posts Drives: E92 325i Join Date: Mar 2011 Location: Kent iTrader: (1)	I think it's really bad manners and unprofessional for them not to let you know. I would just leave it and see if they contact you. If they don't then find another company. If they do voice your displeasure at what happened and see what they say. If it's just a 'sorry' then say 'ok, bye'.
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01-19-2013, 06:37 AM	#14
Dr Dave Zummerzet Zyder Drinker! 112 Rep 5,541 Posts Drives: '06 330D Le Mans Blue Join Date: May 2009 Location: Somerset iTrader: (3) Garage List 2006 330d M Sport [0.00]	Perhaps they just didn't want your custom? :dunno:
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01-19-2013, 02:17 PM	#17
335ier Lieutenant 37 Rep 408 Posts Drives: F31 335d Join Date: Nov 2008 Location: england iTrader: (1)	Dude please don't go there. B&Q are bad news. As I suggested earlier small buisness is the way to go. The thing is with a company like B&Q, you don't know whos going to work on your home! As with a lot of things, its only as good as the installer. Good luck.
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01-19-2013, 05:06 PM	#19
sohlman Second Lieutenant 10 Rep 208 Posts Drives: E90 330iSE Join Date: Jan 2013 Location: Surrey iTrader: (0)	small can be bad too. I would suggest that whomever does the job get a reference from their last three jobs and call them up. We employed a small company check a trade etc and basically had to fire them as they were not competent. I would speak with management and let them know you are not happy. You should be able to negotiate further discount. Also get a contract with them with time guarantees and penalties. __________________ E90 330i SE Auto Graphite Grey Metalic
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01-19-2013, 06:39 PM	#20
sheps Colonel 73 Rep 2,396 Posts Drives: C63 AMG Join Date: Feb 2007 Location: Cambs, UK iTrader: (2)	You'd be better having a G&D or Howdens kitchen fitted by a decent second fix carpenter than spunking money on a B&Q kitchen. Apologies to anyone here who has one, but only people who don't know any better would pay B&Q or Homebase etc to supply & fit a kitchen or bathroom. Seriously, please shop elsewhere. __________________ Gone but not forgotten: 325i M Sport (E92), Black Sapphire, Coral Red Dakota, 19" 225's, Seat Heating, 6FL and de-badge Replaced by 6.2 litres of AMG powered C class.
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