What did your dealer do for you between order & delivery?

vladinecko · 11-22-2005, 12:54 PM

eversince i placed my order, the only feedback i got from my dealer was him emailing me my production number. when i emailed him a couple weeks later to find out what was going on (since the owner's circle shows pretty much nothing), he just said they see what i see and can't get any more detailed information than that. that is all i got from him during the whole period of waiting.

i can't bitch since my car has gone from order to completion in only 20 days (ordered 11/4, will complete 11/24) but still, did your dealer call you from time to time to let you know what's going on or did you have to call to find out? were they helpful? what else did they do for you during that period?

18LLC · 11-22-2005, 01:40 PM

no, even some ppl said dealer have better tracking system, but my salesman told me that I know more that they do, she also call me to track X5 for her other customer

, i asked her, shouldn't you have better system? you know what she say? she said,"you guys are the better tracking system."

SCA · 11-22-2005, 01:48 PM

Other than BMW NA, your ordering dealer has the most specific info. If your client advisor tells you differently he/she is full of it.

natalia · 11-22-2005, 05:28 PM

Since I ordered I've had to call my dealer for the production order and week and the shipping details. Well, i was a bit eager on the production info, so I called him a couple of days after order...he didn't have the info on hand so he called me back the next day to give me the info. When I called him about what boat I was on, I wasn't on a boat yet. But he called me the next day telling me that I actually got on the boat the night I called. He has been very helpful when I've needed the information.

sarafil · 11-22-2005, 05:43 PM

Quote:

Originally Posted by SCA

Other than BMW NA, your ordering dealer has the most specific info. If your client advisor tells you differently he/she is full of it.

Your dealer can track where the car is with pretty close accuracy.

Here are a few screen shots to show you the info the dealer has available to them regarding where your car is in various stages of the process.

SCA · 11-22-2005, 05:59 PM

Quote:

Originally Posted by sarafil

Your dealer can track where the car is with pretty close accuracy.

Here are a few screen shots to show you the info the dealer has available to them regarding where your car is in various stages of the process.

I was hoping that you would reply to this thread.

sarafil · 11-22-2005, 06:15 PM

Quote:

Originally Posted by SCA

I was hoping that you would reply to this thread.

It's a great system if your dealer takes the time to learn it... if not, it's all too easy for someone to just give the typical "that's all the info I've got" response.

vladinecko · 11-22-2005, 08:01 PM

Quote:

Originally Posted by sarafil

It's a great system if your dealer takes the time to learn it... if not, it's all too easy for someone to just give the typical "that's all the info I've got" response.

yeah, that's all he told me. do you think he really doesn't know or is just too lazy to look it up?

is that software commercially available?

sarafil · 11-22-2005, 08:18 PM

Quote:

Originally Posted by vladinecko

yeah, that's all he told me. do you think he really doesn't know or is just too lazy to look it up?

is that software commercially available?

It's an internal BMWNA/dealer interface-- it's not available to the public.

afocoryw20 · 11-22-2005, 08:25 PM

Quote:

Originally Posted by sarafil

It's a great system if your dealer takes the time to learn it... if not, it's all too easy for someone to just give the typical "that's all the info I've got" response.

That's exactally it! My first BMW order was placed through the same salesman and he gave me the I don't knows....Then when my new one came he said that he knows the system soooo much better and was able to narrow it down to the day

11-22-2005, 12:54 PM	#1
vladinecko Brigadier General 277 Rep 3,924 Posts Drives: '11 E92 M3 Join Date: Jun 2005 Location: Bay Area, CA iTrader: (1) Garage List 2011 BMW M3 [9.00] 2008 BMW 335i [0.00] 2006 BMW 330i [0.00] 1994 BMW 325i [0.00]	What did your dealer do for you between order & delivery? eversince i placed my order, the only feedback i got from my dealer was him emailing me my production number. when i emailed him a couple weeks later to find out what was going on (since the owner's circle shows pretty much nothing), he just said they see what i see and can't get any more detailed information than that. that is all i got from him during the whole period of waiting. i can't bitch since my car has gone from order to completion in only 20 days (ordered 11/4, will complete 11/24) but still, did your dealer call you from time to time to let you know what's going on or did you have to call to find out? were they helpful? what else did they do for you during that period? __________________ 2011 E92 M3 - IB/Beige/Sycamore Wood/6MT/EDC/ZPP2/Nav/PDC/Heated Seats/iPod-USB/Enh. Audio 2008 E92 335i - Montego Blue/Black/Gray Poplar/6MT/ZPP/ZSP/Nav/PDC/Heated Seats/HDRadio/iPod-USB - *Sold* 2006 E90 330i - Mystic Blue/Black/Aluminum/6MT/ZPP/iDrive/PDC/Heated Seats/Sat. Prep - *Sold* 1994 E36 325i - Boston Green/Beige/Automatic/ZPP/Heated Seats/Premium Sound - *Sold*
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11-22-2005, 01:40 PM	#2
18LLC Major General 148 Rep 5,104 Posts Drives: e89 Join Date: Oct 2005 Location: California iTrader: (0)	no, even some ppl said dealer have better tracking system, but my salesman told me that I know more that they do, she also call me to track X5 for her other customer , i asked her, shouldn't you have better system? you know what she say? she said,"you guys are the better tracking system."
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11-22-2005, 01:48 PM	#3
SCA Brigadier General 565 Rep 3,742 Posts Drives: Multiple BMWs Join Date: Apr 2005 Location: 🇺🇸 iTrader: (0)	Other than BMW NA, your ordering dealer has the most specific info. If your client advisor tells you differently he/she is full of it. Last edited by SCA; 11-22-2005 at 04:47 PM..
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11-22-2005, 05:28 PM	#4
natalia Second Lieutenant 14 Rep 266 Posts Drives: Not a BMW Join Date: Oct 2005 Location: Raleigh, NC iTrader: (0)	Since I ordered I've had to call my dealer for the production order and week and the shipping details. Well, i was a bit eager on the production info, so I called him a couple of days after order...he didn't have the info on hand so he called me back the next day to give me the info. When I called him about what boat I was on, I wasn't on a boat yet. But he called me the next day telling me that I actually got on the boat the night I called. He has been very helpful when I've needed the information.
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