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Tirerack suck ass!!!
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02-06-2007, 08:00 PM | #23 |
MAUI BUILT
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TR blows. Wheelworks pulled this shit on me a few weeks back when I was looking for hub rings. I have spent lots of $$ on tires over the years at this store...
"Can you get hub rings for my car?" "Did you buy the rims from us?" "No, but can I buy the rings from you?" "No, but if you had, we can help". "Whatever, click" LMAO Danny
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02-06-2007, 08:05 PM | #24 |
boku no namae ha...
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mo wheels mo problems!
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looking for a PreLCI Black Sapphire e90 front bumper without license plate holes
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02-06-2007, 08:47 PM | #25 |
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blah blah blah.....they didn't help me with my questions, fine. i went out and found it myself. now, can you explain to me why they refuse to sell me the valve stem??? aren't they e90post vender?? aren't i an e90post member???
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02-06-2007, 09:52 PM | #26 |
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bad customer service in my opinion. and you see what the end result was, they lost a sale and possibly lost a customer for life. their company is suppose to be an expert in tires and wheels. you'd figure they'd help any potential customer (and past customers) with their tires and wheels needs, or any items associated with the two.
i'm not surprised though. i use to own an e34, and a lot of the aftermarket wheels have hubs made for the e39, which means you have to use hub centric rings. i got my hub centric rings from tirerack, and didn't run into any issues, probably because i ordered by their part number. but countless other e34 owners have run into problems, where basically tirerack asks if they bought the wheels from tirerack. if the owner's answer is no, tirerack would refuse the sale. they seem to have some type of weird policy.
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02-06-2007, 10:59 PM | #28 | |
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I do believe if I bought an iPod at Target, I could go to any other iPod vendor and ask a question and pick up some accessories with no problems.
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02-07-2007, 01:20 AM | #29 | |
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Okay, forget my analogies. Here it is bottom line, after asking and searching, Long only wanted to buy valve stems from Tirerack. They didn't sell it to Long because the BBS LM were not purchase from Tirerack. In my opinion alone, that is bad business. In my eyes, Tirerack has a very poor policy which I deem as a wrong policy for a business. So in my eyes, Tirerack is wrong in the way they do business. But I do not own or set their policy so it doesn't really matter. That is all I am saying, forget all the analogies and what not, in the end, Tirerack's policy lost them a customer and possibly other customers as well. Bartmack, I really don't want to agrue the points and value in customer service anymore. I honestly would like to see someone from Tirerack defend this policy and explain how this is good for their business because obviously if they think they have a monopoly on tires and wheels, they are sadly mistaken cause Long was able to secure the valve stems from someone else. If they don't want his business, thats fine, but I am almost certain that this kind of policy will only turn people away. |
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02-07-2007, 01:28 AM | #30 |
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i think i heard once that tirerack was sued and had to pay the claims cuz they lost. they didnt mount tires properly on someone's car and the tire fell off the wheel and the guy ended upd riving into a tree and totalling his car. tirerack had to pay for the damages. so if anything, this is a liabilty policy. if not, they are morons. who cares if long didnt buy the wheels from tirerack? thats like me going into a toys r us and trying to buy an adapter for my PSP and hearing "get lost, u didnt get the psp here, so no ac adapter for u!" wth?
and long, didnt u get the LM's from Hunter?
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02-07-2007, 01:28 AM | #31 |
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All I can say is that it's a good thing I can still buy french fries at McDonald's because sometimes I buy hamburgers from In-N-Out.
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02-07-2007, 01:31 AM | #32 |
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damn cali folk and their in-and-outs. ive only heard of em from cali friends, never ate there.
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02-07-2007, 01:33 AM | #33 |
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if you ever come out to cali, in-n-out is a must!
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02-07-2007, 10:39 AM | #34 | |
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i would like gary from tirerack to come in and explain this. |
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02-07-2007, 11:39 AM | #35 | |
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I honestly don't understand why they wouldn't sell you a part. Home Depot will still sell me nails and they don't worry that the house I build with them will fall down. They don't seem to mind that I bought the wood that the nails are going into from Lowes either.
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02-07-2007, 11:45 AM | #36 | |
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Hahaha I guess I just want to understand badly how this Tirerack policy came about. |
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02-07-2007, 11:48 AM | #37 |
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I bought a set of LUX 2.0 from mds82....... does that mean you won't install them for me since I didn't buy them from you? but you will.....since you don't have the "tirerack policy." tirerack
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02-07-2007, 11:54 AM | #38 |
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that's it - I will never buy anyting from tirerack!
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02-07-2007, 11:58 AM | #39 | |
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02-07-2007, 12:14 PM | #41 |
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you're a small fish in a big pond....he doesn't care about you foo!
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02-07-2007, 12:16 PM | #42 |
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That's a good question and we know he does monitor this forum since he answered on the BBS thread....at least have the decency to respond instead of dodging the question..
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02-07-2007, 12:21 PM | #43 |
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i jsut got off the phone with gary@tirerack. my question, "why don't you sell valve stem or tire pressure sensors to people who didn't buy wheels from tirerack?" his answer, " because they have shortage of valve stems and TPM sensors and is saving them for their customer that buys wheels." fuckn lame...
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02-07-2007, 12:25 PM | #44 |
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Americas Tire will price match tire rack if you ask them, they came down $40 a tire on my F150.
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