BMW Mississauga service let down!

Bladerunner · 07-22-2010, 09:24 AM

Well it's the 3rd time I've brought my car in to get what I thought would be a simple fix, my rear plate lights stopped working.
I made an appointment with the dealer 2wks ago and informed them that I would need a car for work, I made the appointment time to drop it off in the morning and take the loaner car, and I gave myself enough time for a slight delay at the dealer for paperwork..etc.
What I wasn't expecting was that they didn't have a car ready for me and they had to call Enterprise to bring a car over and I ended up leaving 30mins later. I was late for work and now I'm keeping my fingers crossed that I won't get a 3rd phone call saying they have to order something else from Germany. The car is barely 2yrs old and I've wasted 3 trips to this place already. I'm so ticked off right now....oh and the loaner was a piece of crap Kia!

sathees siva · 07-22-2010, 09:28 AM

Sorry to hear about your bad experience.

I have had great service from BMW Mississauga so far.

I guess its like a hit and miss.

who's ur daddy? · 07-22-2010, 10:48 AM

I've had nothing but excellent service from Tania @ BMWofM.

e90fanatic · 07-22-2010, 11:35 AM

Quote:

Originally Posted by Bladerunner

Well it's the 3rd time I've brought my car in to get what I thought would be a simple fix, my rear plate lights stopped working.
I made an appointment with the dealer 2wks ago and informed them that I would need a car for work, I made the appointment time to drop it off in the morning and take the loaner car, and I gave myself enough time for a slight delay at the dealer for paperwork..etc.
What I wasn't expecting was that they didn't have a car ready for me and they had to call Enterprise to bring a car over and I ended up leaving 30mins later. I was late for work and now I'm keeping my fingers crossed that I won't get a 3rd phone call saying they have to order something else from Germany. The car is barely 2yrs old and I've wasted 3 trips to this place already. I'm so ticked off right now....oh and the loaner was a piece of crap Kia!

they wouldn't even help me fix something simple and wanted to charge me 300 dollars in labor. i hate to say it but US dealers are hella better than the Cdn ones....

my wheels are still squeaking (with and without brakes applied). I hear it in my garage and yet they won't give me anything and wants me to pay 30 bucks a day for a rental (meanwhile they wont give me a guarantee that they get it fixed within a day or two).

PiperD · 07-22-2010, 01:07 PM

Quote:

Originally Posted by who's ur daddy?

I've had nothing but excellent service from Tania @ BMWofM.

+1 for Tania.

swifty · 07-22-2010, 02:40 PM

tania or Ian

Bladerunner · 07-22-2010, 04:57 PM

My advisor was Ian. I just called them to see what's going on with my car since no one has called me back yet.Ian is gone for the day I was informed they just ordered another module since they can't get still can't them working. I luv the msg that's on the machine while I'm waiting, you get a loaner from our " exclusive line of BMW vehicles". I guess that doesn't include me! I guess it's time to take my KIA home with me tonight!

quantuz · 07-22-2010, 06:09 PM

Same thing happened to me for an HPFP issue at BMW Miss... they said it was a day's diagnoses and software update... turns out my computer module went as well as the HPFP. I got Suzuki SX4 on the first day from Enterprise, found out it would be at least week for the parts to arrive ... I was then able to get a 323i the next day for the balance of the 4 weeks my car was in the shop when some happened to come back in. If others are having issues that run for 4 weeks, I can see why they don't have cars. Hit and miss.

Belarus · 07-22-2010, 07:39 PM

Quote:

Originally Posted by who's ur daddy?

I've had nothing but excellent service from Tania @ BMWofM.

+1

Nash335 · 07-23-2010, 10:46 AM

+ 1 for Tania, Shes probably the best one and most knowledgable one of the group.

TheRox · 07-23-2010, 02:00 PM

Quote:

Originally Posted by sathees siva

Sorry to hear about your bad experience.

I have had great service from BMW Mississauga so far.

I guess its like a hit and miss.

what angel eyes do you use sathees? would they work for an e90 lci?

homydevil · 07-24-2010, 08:47 PM

I am still waiting to hear from someone for 2 weeks @ BMW mississauga regarding a bent wheel that they say they will not cover cuz the damn tire is holding air!
Can you believe it

I bought the car brand new with the tire wheel warranty and it clearly says that we will repair or replace and now they say the only thing the warranty is supposed to cover is a cracked in half rim......can they try to repair that? cuz surely they were out of their mind when they had this warranty written cuz what else can happen to an alloy that they will TRY TO REPAIR?Ironically enough I have the BMW warranty they were selling back then.

I have no option but to drive with the bad wheel or buy the new one 800++

PiperD · 07-25-2010, 12:58 PM

It has been my experience as well, at another dealership, that the warranty only applies to the wheel if it's damaged in such a way that the tire is losing pressure.

leegrego · 07-26-2010, 06:52 AM

Does BMW of Mississauga offer free dealership license plate covers like the ones that say 'BMW of Mississauga'? I get my car serviced there but didn't buy it there.... If so, do i simply call in to pickup 1 front and 1 rear cover?

bolty · 07-26-2010, 07:14 AM

Quote:

Originally Posted by leegrego

Does BMW of Mississauga offer free dealership license plate covers like the ones that say 'BMW of Mississauga'? I get my car serviced there but didn't buy it there.... If so, do i simply call in to pickup 1 front and 1 rear cover?

Iam sure they'd be happy to give you one. First thing I did to my car was take mine off

CanadianDriver · 07-26-2010, 08:31 AM

Quote:

Originally Posted by bolty

First thing I did to my car was take mine off

here here!

Lumsden · 07-26-2010, 08:42 AM

Quote:

Originally Posted by CanadianDriver

here here!

+100

Slke46 · 07-26-2010, 12:07 PM

Damn, sorry to hear... I usually take mine there and they always did very well.

leegrego · 07-26-2010, 12:34 PM

Quote:

Originally Posted by bolty

Iam sure they'd be happy to give you one. First thing I did to my car was take mine off

haha believe me, i hate advertising but i cant seem to find covers (at Canadian Tire for ex) that fit so i just assumed the ones from dealerships must fit =O

NOWIS · 07-26-2010, 07:36 PM

Quote:

Originally Posted by bolty

Iam sure they'd be happy to give you one. First thing I did to my car was take mine off

Relative to what else is out there, I quite like it.

A nice full thin protective layer.

Without a cover, the plate looks bad, and after a few thousand bug-filled km's and some rock chips, it will forever look horrible.

What is your preferred alternative?

bolty · 07-26-2010, 08:49 PM

Quote:

Originally Posted by NOWIS

What is your preferred alternative?

I like my plates butt naked

Im willing to live with the bugs, and stone chips. I think it looks cleaner without the plate cover.

homydevil · 07-26-2010, 11:29 PM

1st thing off the car was the covers

07-22-2010, 09:24 AM	#1
Bladerunner Captain 27 Rep 689 Posts Drives: 2011 e92 335xi Join Date: Mar 2009 Location: mississauga iTrader: (6)	BMW Mississauga service let down! Well it's the 3rd time I've brought my car in to get what I thought would be a simple fix, my rear plate lights stopped working. I made an appointment with the dealer 2wks ago and informed them that I would need a car for work, I made the appointment time to drop it off in the morning and take the loaner car, and I gave myself enough time for a slight delay at the dealer for paperwork..etc. What I wasn't expecting was that they didn't have a car ready for me and they had to call Enterprise to bring a car over and I ended up leaving 30mins later. I was late for work and now I'm keeping my fingers crossed that I won't get a 3rd phone call saying they have to order something else from Germany. The car is barely 2yrs old and I've wasted 3 trips to this place already. I'm so ticked off right now....oh and the loaner was a piece of crap Kia!
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07-22-2010, 09:28 AM	#2
sathees siva $~TIVU EMPIRE~$ 124 Rep 2,194 Posts Drives: 2008 335i E92 Join Date: Oct 2008 Location: Toronto, Canada iTrader: (2)	Sorry to hear about your bad experience. I have had great service from BMW Mississauga so far. I guess its like a hit and miss. __________________ Retired: 08 E92 335i
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07-22-2010, 10:48 AM	#3
who's ur daddy? Colonel 133 Rep 2,904 Posts Drives: Canada's first and only 323xi Join Date: Aug 2007 Location: Mind Your Own Fkin Business iTrader: (3)	I've had nothing but excellent service from Tania @ BMWofM. __________________
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07-22-2010, 02:40 PM	#6
swifty Colonel 314 Rep 2,448 Posts Drives: F80, Levante & Tesla 100D Join Date: Aug 2008 Location: canada iTrader: (7)	tania or Ian
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07-22-2010, 04:57 PM	#7
Bladerunner Captain 27 Rep 689 Posts Drives: 2011 e92 335xi Join Date: Mar 2009 Location: mississauga iTrader: (6)	My advisor was Ian. I just called them to see what's going on with my car since no one has called me back yet.Ian is gone for the day I was informed they just ordered another module since they can't get still can't them working. I luv the msg that's on the machine while I'm waiting, you get a loaner from our " exclusive line of BMW vehicles". I guess that doesn't include me! I guess it's time to take my KIA home with me tonight!
	Appreciate 0 Quote

07-22-2010, 06:09 PM	#8
quantuz zzz 1 Rep 33 Posts Drives: 2009 e93 335i Join Date: Nov 2009 Location: Oakville, Ontario, Canada iTrader: (0)	Same thing happened to me for an HPFP issue at BMW Miss... they said it was a day's diagnoses and software update... turns out my computer module went as well as the HPFP. I got Suzuki SX4 on the first day from Enterprise, found out it would be at least week for the parts to arrive ... I was then able to get a 323i the next day for the balance of the 4 weeks my car was in the shop when some happened to come back in. If others are having issues that run for 4 weeks, I can see why they don't have cars. Hit and miss.
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07-23-2010, 10:46 AM	#10
Nash335 First Lieutenant 58 Rep 360 Posts Drives: BMW Join Date: Apr 2010 Location: Toronto iTrader: (0)	+ 1 for Tania, Shes probably the best one and most knowledgable one of the group.
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07-24-2010, 08:47 PM	#12
homydevil Private First Class 6 Rep 153 Posts Drives: 328i cabriolet Join Date: Jun 2007 Location: Mississauga iTrader: (0)	I am still waiting to hear from someone for 2 weeks @ BMW mississauga regarding a bent wheel that they say they will not cover cuz the damn tire is holding air! Can you believe it I bought the car brand new with the tire wheel warranty and it clearly says that we will repair or replace and now they say the only thing the warranty is supposed to cover is a cracked in half rim......can they try to repair that? cuz surely they were out of their mind when they had this warranty written cuz what else can happen to an alloy that they will TRY TO REPAIR?Ironically enough I have the BMW warranty they were selling back then. I have no option but to drive with the bad wheel or buy the new one 800++ __________________
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07-25-2010, 12:58 PM	#13
PiperD Clutch pedal >> Dead pedal 18 Rep 709 Posts Drives: '11 e92 335is 6MT Join Date: Sep 2006 Location: GTA iTrader: (0) Garage List 2011 335is coupe [0.00] 2007 335i coupe [0.00]	It has been my experience as well, at another dealership, that the warranty only applies to the wheel if it's damaged in such a way that the tire is losing pressure. __________________ In my garage: '11 e92 335is 6MT (05/10) SpGrey/CoralRed/GlacSlvr ExecPkg/NavPkg/19" 225M Retired: '07 e92 335i 6MT (12/06) SpklgGrpht/CoralRed/GreyPoplar Retired: '04 330Ci M-Sport 6MT SilverGrey/NaturalTan/MyrtleWood Retired: '00 328Ci 5MT SteelGrey/Grey/MyrtleWood Retired: '87 Pontiac Grand-Am 3AT White/Grey
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07-26-2010, 06:52 AM	#14
leegrego Registered 0 Rep 2 Posts Drives: 2007 BMW 325i Join Date: Jul 2010 Location: Mississauga iTrader: (0)	Does BMW of Mississauga offer free dealership license plate covers like the ones that say 'BMW of Mississauga'? I get my car serviced there but didn't buy it there.... If so, do i simply call in to pickup 1 front and 1 rear cover?
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07-26-2010, 12:07 PM	#18
Slke46 Captain 25 Rep 952 Posts Drives: E90 Sedan Join Date: Jun 2007 Location: Toronto Canada iTrader: (4)	Damn, sorry to hear... I usually take mine there and they always did very well. __________________ 01 540I - M-sport Premium Package ~ 19' HP Evo Staggerrred ~
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07-26-2010, 11:29 PM	#22
homydevil Private First Class 6 Rep 153 Posts Drives: 328i cabriolet Join Date: Jun 2007 Location: Mississauga iTrader: (0)	1st thing off the car was the covers __________________
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