BMW Emergency Service

xenon · 01-31-2011, 01:58 AM

Credit where it's due.

Last wednesday my car began to exhibt the standard 320i issues - I thought I was going to see out my tenure without problems but it was not to be. It began with a stutter / mis-fire accompanied by a variety of lights on the dashboard. Initially I was able to clear this with a reboot and all was well but it began happening more and more often, especially when going back on the power on the over-run and so I booked it in to be looked at but they couldn't see it for a week.

However, things got worse culminating in the light coming on permanently and the car shaking like a shitting dog. I suspected the coil pack.

I called BMW Emergency Assist on Saturday morning and the chap said I'd get a text informing me of the technicians ETA. I phoned at 10.55am and got a text saying the tech would be with me at 11.33am and he arrived at about 11.20. I described the symptoms and said I thought it was a coil pack as it was a common issue on this engine. He wouldn't confirm it was a common problem but indicated his spares box which must have contained about 20.

He hooked up the diagnostics which confirmed No. 2 cylinder had decided to take a sabbatical from combustion duties and had been shut down to stop sending unburnt fuel into the cat. Within minutes the engine was in pieces on the lawn and he replaced the coil, the plug and the injector. Within an hour everything was back together and running perfectly and it saves me the ballache of dropping the car off at the dealers.

Good Service, I reckon.

m1bjr · 01-31-2011, 02:01 AM

I hope he wiped the grass off the coilpacks...

creepy coupe · 01-31-2011, 02:40 AM

Good to hear some positive news for once.

magic77 · 01-31-2011, 02:56 AM

I have to say having had to call out BWM assistn before on my old e46 and the e90 the service has always been top and very prompt

SteveF1 · 01-31-2011, 05:30 AM

I thought BMW assist only dragged you to your nearest dealer, I didn't think they replaced fuel injectors at the roadside

Nice to know!

225_AB · 01-31-2011, 05:36 AM

are the coil packs a known issue? If they are is there not a case for all coil packs to re replaced and not just the failing ones?

01-31-2011, 01:58 AM	#1
xenon Major General 1394 Rep 8,081 Posts Drives: 2021 G21 330i M-Sport Join Date: Jun 2008 Location: Coventry iTrader: (0)	BMW Emergency Service Credit where it's due. Last wednesday my car began to exhibt the standard 320i issues - I thought I was going to see out my tenure without problems but it was not to be. It began with a stutter / mis-fire accompanied by a variety of lights on the dashboard. Initially I was able to clear this with a reboot and all was well but it began happening more and more often, especially when going back on the power on the over-run and so I booked it in to be looked at but they couldn't see it for a week. However, things got worse culminating in the light coming on permanently and the car shaking like a shitting dog. I suspected the coil pack. I called BMW Emergency Assist on Saturday morning and the chap said I'd get a text informing me of the technicians ETA. I phoned at 10.55am and got a text saying the tech would be with me at 11.33am and he arrived at about 11.20. I described the symptoms and said I thought it was a coil pack as it was a common issue on this engine. He wouldn't confirm it was a common problem but indicated his spares box which must have contained about 20. He hooked up the diagnostics which confirmed No. 2 cylinder had decided to take a sabbatical from combustion duties and had been shut down to stop sending unburnt fuel into the cat. Within minutes the engine was in pieces on the lawn and he replaced the coil, the plug and the injector. Within an hour everything was back together and running perfectly and it saves me the ballache of dropping the car off at the dealers. Good Service, I reckon. __________________ Ian Current: 2021 G21 330i M-Sport Previous: 2018 A6 Avant S-Line MMI+, 2014 F31 320d M-Sport, 2013 F10 520d M-Sport, 2011 F10 530d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2 Last edited by xenon; 01-31-2011 at 02:48 AM..
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01-31-2011, 02:01 AM	#2
m1bjr LSD - No, you're not seeing things 72 Rep 3,302 Posts Drives: Baby F36 Gran Coupe Join Date: Mar 2010 Location: Plymouth UK iTrader: (4)	I hope he wiped the grass off the coilpacks... __________________
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01-31-2011, 02:40 AM	#3
creepy coupe Lieutenant General 1867 Rep 13,043 Posts Drives: BMW M340I G20 Join Date: Aug 2007 Location: UK iTrader: (2) Garage List 2015 BMW 435d [0.00] 2009 335i [0.00]	Good to hear some positive news for once.
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01-31-2011, 02:56 AM	#4
magic77 Brigadier General 258 Rep 3,815 Posts Drives: ex- 335i Join Date: Apr 2009 Location: Surrey iTrader: (2)	I have to say having had to call out BWM assistn before on my old e46 and the e90 the service has always been top and very prompt __________________ F30 335i M Sport - now departed
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01-31-2011, 05:30 AM	#5
SteveF1 Captain 27 Rep 626 Posts Drives: BMW 320D M Sport Join Date: Mar 2010 Location: Manchester iTrader: (0)	I thought BMW assist only dragged you to your nearest dealer, I didn't think they replaced fuel injectors at the roadside Nice to know!
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01-31-2011, 05:36 AM	#6
225_AB Major 65 Rep 1,377 Posts Drives: M235i Join Date: May 2010 Location: buckinghamshire iTrader: (1) Garage List 2014 M235i [0.00] 2009 BMW 330D [0.00]	are the coil packs a known issue? If they are is there not a case for all coil packs to re replaced and not just the failing ones?
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