Check out servicing deals

pjs · 12-18-2011, 11:33 AM

Just came across this website, may well be off use. Just put in your reg no, select the service you want, and get an instant quote.

http://www.maindealerdiscount.com

- Paul - · 12-19-2011, 02:02 AM

That looks good ... but it only seems to have Coventry for my postcode? - Not good when I live in Yorkshire!!

ds1980 · 12-19-2011, 02:38 AM

Same prob. Live London. Also think it looks but is reliant on dealers signing up. Should badger your local one to.

parapaul · 12-19-2011, 02:40 AM

That's quite handy - showing Shrewsbury and Coventry for my nearest which is about right, and discounts are quite impressive - about 1/3 off their quoted 'full' price.

Be interesting to see how the discounted prices compare to my (very) local independent...

- Paul - · 12-19-2011, 02:59 AM

I emailed the site this morning - response already.

Morning Paul
thanks for getting in touch
Preston and Blackburn BMW go-live this week and then we expect more dealers to join in the New Year.
I'm sorry but I can't be specific as to when a dealer near York will go-live.
Who is your local dealer?
If you contact them to inform them of our website, we'll contact them also.

Kind regards
Darren Bone
Managing Director
Main Dealer Discount Ltd

Boyd1963 · 12-19-2011, 02:21 PM

Excellent. Thanks for the heads up

dghdgh · 12-20-2011, 03:27 AM

Thats Brilliant although the dealers listed are some distance away it gives a good indication of what you can get for your money and something to hold my local dealer too.
Thanks again.
p.s. Sytner seem to be far better value on all of the services on my car good news for Anneka

Laney · 12-20-2011, 03:28 AM

Quote:

Originally Posted by - Paul -

I emailed the site this morning - response already.

Morning Paul
thanks for getting in touch
Preston and Blackburn BMW go-live this week and then we expect more dealers to join in the New Year.
I'm sorry but I can't be specific as to when a dealer near York will go-live.
Who is your local dealer?
If you contact them to inform them of our website, we'll contact them also.

Kind regards
Darren Bone
Managing Director
Main Dealer Discount Ltd

I'll be amazed if Cooper BMW sign up. They seem to be in the business of over charging for everything.

- Paul - · 12-20-2011, 03:38 AM

Quote:

Originally Posted by Laney

I'll be amazed if Cooper BMW sign up. They seem to be in the business of over charging for everything.

Must admit, I end up using JCT600 in Bradford now - cheaper - easier and that's including my travel there and back.

ds1980 · 12-20-2011, 04:21 AM

have emailed also and will be speaking with dealership today

you should all do the same

fulcrum · 12-20-2011, 05:24 AM

Quote:

Originally Posted by dghdgh

Thats Brilliant although the dealers listed are some distance away it gives a good indication of what you can get for your money and something to hold my local dealer too.
Thanks again.
p.s. Sytner seem to be far better value on all of the services on my car good news for Anneka

I have decided not to wait for the oil service and get it changed at 7.5k. I emailed their Chigwell Branch for a quote over a week ago. Had it acknowledged - still waiting for a reply. Not impressed.

Anneka @ Sytner · 12-20-2011, 07:32 AM

Quote:

Originally Posted by fulcrum

I have decided not to wait for the oil service and get it changed at 7.5k. I emailed their Chigwell Branch for a quote over a week ago. Had it acknowledged - still waiting for a reply. Not impressed.

I used to reply to all Chigwell's emails up until 3 weeks ago, we now have a team of two in Leicester that are solely dedicated to this task. Are you sure that a reservations assistant hasn't tried to telephone you? The service from head office is usual top notch.

davyk31 · 12-20-2011, 08:06 AM

The team of two seem to be doing a worse job than just one Anneka, not good value for Sytner there.

fulcrum · 12-20-2011, 08:09 AM

Quote:

Originally Posted by Anneka @ Sytner

I used to reply to all Chigwell's emails up until 3 weeks ago, we now have a team of two in Leicester that are solely dedicated to this task. Are you sure that a reservations assistant hasn't tried to telephone you? The service from head office is usual top notch.

Positive they have not and anyway I asked for contact by email.

The holding acknowledgement came from BMW UK - I sent the email via your site but I think the email came from a central location as it implied someone else would be in touch within days.

Maybe I have got too used to instant communications and expecting too much.

Anneka @ Sytner · 12-20-2011, 08:17 AM

Quote:

Originally Posted by davyk31

The team of two seem to be doing a worse job than just one Anneka, not good value for Sytner there.

I think Kelly and Ramnik are doing a fab job dealing with enquiries for 36 dealerships, it isn't an easy task. That said, I have already had a response from Leciester stating that they will investigate to see what has gone wrong for their own peace of mind. I have now provided Falcrum with the service quote.

Davy I am sorry to hear that you feel I provide a poor service to the forum. I do try my best to be prompt and as helpful as possible. Please PM me should you wish to provide more feedback or suggestions on how I can provide a better service.

Regards,
Anneka

dghdgh · 12-20-2011, 08:23 AM

Quote:

Originally Posted by Anneka @ Sytner

I think Kelly and Ramnik are doing a fab job dealing with enquiries for 36 dealerships, it isn't an easy task. That said, I have already had a response from Leciester stating that they will investigate to see what has gone wrong for their own peace of mind. I have now provided Falcrum with the service quote.

Davy I am sorry to hear that you feel I provide a poor service to the forum. I do try my best to be prompt and as helpful as possible. Please PM me should you wish to provide more feedback or suggestions on how I can provide a better service.

Regards,
Anneka

Anneka I read it that you were doing a great job better than 2 people but I am sure Davy will reply. Thats the problem with the written word it will not always convey what is intended or interpreted adversely.

davyk31 · 12-20-2011, 08:33 AM

Yep, think you need to re-read my post Anneka, I said you were doing a better job than the team of two...... bit edgey you seem!

As regards your comment on the two new people doing a great job because they have so many dealerships to deal with, that is clearly incorrect as something went wrong here. Maybe they have too much work to deal with and are missing some. Missing some may not seem all that important but it creates more bad publicity which is harmful. Keeps you in a job of course Anneka :-)

Laney · 12-20-2011, 08:47 AM

Quote:

Originally Posted by - Paul -

Must admit, I end up using JCT600 in Bradford now - cheaper - easier and that's including my travel there and back.

Thanks for the heads up. I'm due a service so I'll get a quote from JCT600.

Cheers

Andrew

Anneka @ Sytner · 12-20-2011, 08:50 AM

Following a speedy but thorough investigation we have now determined what went wrong:

I was still handling BMW enquiries up until the 13th. Falcrums enquiry came in Monday 12th which was a holiday for me. Reception covered for me that day, but they can't deal with service requests so they print them off and hand them over to a very busy service advisor to deal with (who ever that was didn't get in touch via email as requested).
This is poor service, sorry Falcrum! (Luckily for us, we didn't receive any other service requests via BMW.co.uk on the 12th... phew!).

Steps have been taken to improve the service. Since the 13th December two ladies in Leicester now manage these enquiries in addition to dealership emails and enquiries that come via Sytner.co.uk.
I must say they do a brilliant job, so far no missed enquiries (I know for certain because we've just checked).

I am also pleased to state that Chigwell's CSI score (customer satisfaction score) is now a fabulous 18.9 stars/20 (this puts us just below Sytner Sheffield). We hope that with Kelly and Ramnik continuing their flawless and speedy customer service we will receive even better scores from our customers in the future.

Falmouthboy · 12-20-2011, 09:37 AM

Quote:

Originally Posted by - Paul -

That looks good ... but it only seems to have Coventry for my postcode? - Not good when I live in Yorkshire!!

Hmmmm - same here - and I live in Cornwall!

Anneka @ Sytner · 12-20-2011, 09:47 AM

Quote:

Originally Posted by Falmouthboy

Hmmmm - same here - and I live in Cornwall!

I think it's because no other dealers have signed up. Yet.

BGM · 12-20-2011, 12:48 PM

soo... there's a coventry sytner dealer signed up to this. how much freedom do individual dealers have?

i need a brake fluid change next month (with sytner sunningdale) and if i can save £25 with a couple of emails/phone calls i bloody will

Anneka, can you raise some awareness to this site within the Sytner group?

12-18-2011, 11:33 AM	#1
pjs Colonel 274 Rep 2,774 Posts Drives: i8 Join Date: Oct 2008 Location: NORTH iTrader: (1)	Check out servicing deals Just came across this website, may well be off use. Just put in your reg no, select the service you want, and get an instant quote. http://www.maindealerdiscount.com
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12-19-2011, 02:02 AM	#2
- Paul - Major General 695 Rep 7,308 Posts Drives: see above. Join Date: Apr 2005 Location: Yorkshire, UK iTrader: (5) Garage List 2005 320D SE [10.00] 2005 645 [9.00]	That looks good ... but it only seems to have Coventry for my postcode? - Not good when I live in Yorkshire!! __________________ My Photos
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12-19-2011, 02:38 AM	#3
ds1980 Enlisted Member 3 Rep 41 Posts Drives: 320d SE E91 Join Date: Feb 2010 Location: london iTrader: (0)	Same prob. Live London. Also think it looks but is reliant on dealers signing up. Should badger your local one to.
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12-19-2011, 02:40 AM	#4
parapaul Colonel 118 Rep 2,216 Posts Drives: E91 330d M Sport Join Date: May 2010 Location: Stoke on Trent iTrader: (1) Garage List 2007 E91 330D MSport [0.00]	That's quite handy - showing Shrewsbury and Coventry for my nearest which is about right, and discounts are quite impressive - about 1/3 off their quoted 'full' price. Be interesting to see how the discounted prices compare to my (very) local independent... __________________ Just how many Yorkshire sheep can you fit inside one exhaust?
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12-19-2011, 02:59 AM	#5
- Paul - Major General 695 Rep 7,308 Posts Drives: see above. Join Date: Apr 2005 Location: Yorkshire, UK iTrader: (5) Garage List 2005 320D SE [10.00] 2005 645 [9.00]	I emailed the site this morning - response already. Morning Paul thanks for getting in touch Preston and Blackburn BMW go-live this week and then we expect more dealers to join in the New Year. I'm sorry but I can't be specific as to when a dealer near York will go-live. Who is your local dealer? If you contact them to inform them of our website, we'll contact them also. Kind regards Darren Bone Managing Director Main Dealer Discount Ltd __________________ My Photos
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12-19-2011, 02:21 PM	#6
Boyd1963 Major 30 Rep 1,301 Posts Drives: 2011 320d e92 Join Date: Sep 2009 Location: Bournemouth iTrader: (0) Garage List Sep 2011 E92 [0.00]	Excellent. Thanks for the heads up
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12-20-2011, 03:27 AM	#7
dghdgh Second Lieutenant 3 Rep 210 Posts Drives: E91 sports+ Join Date: Jan 2011 Location: Teesside UK iTrader: (3)	Thats Brilliant although the dealers listed are some distance away it gives a good indication of what you can get for your money and something to hold my local dealer too. Thanks again. p.s. Sytner seem to be far better value on all of the services on my car good news for Anneka
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12-20-2011, 04:21 AM	#10
ds1980 Enlisted Member 3 Rep 41 Posts Drives: 320d SE E91 Join Date: Feb 2010 Location: london iTrader: (0)	have emailed also and will be speaking with dealership today you should all do the same
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12-20-2011, 08:06 AM	#13
davyk31 Major General 1042 Rep 6,946 Posts Drives: Macan GTS :-) & F40 M135i Join Date: Sep 2009 Location: Northern Ireland iTrader: (0)	The team of two seem to be doing a worse job than just one Anneka, not good value for Sytner there.
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12-20-2011, 08:33 AM	#17
davyk31 Major General 1042 Rep 6,946 Posts Drives: Macan GTS :-) & F40 M135i Join Date: Sep 2009 Location: Northern Ireland iTrader: (0)	Yep, think you need to re-read my post Anneka, I said you were doing a better job than the team of two...... bit edgey you seem! As regards your comment on the two new people doing a great job because they have so many dealerships to deal with, that is clearly incorrect as something went wrong here. Maybe they have too much work to deal with and are missing some. Missing some may not seem all that important but it creates more bad publicity which is harmful. Keeps you in a job of course Anneka :-)
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12-20-2011, 08:50 AM	#19
Anneka @ Sytner 191 Rep 834 Posts Drives: - Join Date: Jan 2010 Location: - iTrader: (0)	Following a speedy but thorough investigation we have now determined what went wrong: I was still handling BMW enquiries up until the 13th. Falcrums enquiry came in Monday 12th which was a holiday for me. Reception covered for me that day, but they can't deal with service requests so they print them off and hand them over to a very busy service advisor to deal with (who ever that was didn't get in touch via email as requested). This is poor service, sorry Falcrum! (Luckily for us, we didn't receive any other service requests via BMW.co.uk on the 12th... phew!). Steps have been taken to improve the service. Since the 13th December two ladies in Leicester now manage these enquiries in addition to dealership emails and enquiries that come via Sytner.co.uk. I must say they do a brilliant job, so far no missed enquiries (I know for certain because we've just checked). I am also pleased to state that Chigwell's CSI score (customer satisfaction score) is now a fabulous 18.9 stars/20 (this puts us just below Sytner Sheffield). We hope that with Kelly and Ramnik continuing their flawless and speedy customer service we will receive even better scores from our customers in the future.
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12-20-2011, 12:48 PM	#22
BGM Colonel 58 Rep 2,398 Posts Drives: F20 M140i Join Date: Oct 2009 Location: Farnborough, UK iTrader: (0)	soo... there's a coventry sytner dealer signed up to this. how much freedom do individual dealers have? i need a brake fluid change next month (with sytner sunningdale) and if i can save £25 with a couple of emails/phone calls i bloody will Anneka, can you raise some awareness to this site within the Sytner group?
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