GIAC Unresponsive to my Questions

shad951 · 11-24-2010, 05:33 AM

Hi fellow forum members. I am in the market for either a GIAC flash tune or piggyback tune (JB4 or Procede) my for 2010 535i. I contacted the Forum GIAC Rep Austin to ask a few questions and sent him two different PM's both of which to date have been ignored. I also emailed him and got ignored there as well. I guess he/or GIAC does not want my business so I will move on to JB4 or Procede for my tune. Kinda ridiculous to have a vendor in the forum ignore potential customers. Anyone other then Austin that works for GIAC in here who would like to help me feel free to email. If not I will contact Shiv for the Procede or Terry for the JB4 as I am sure they would both be very helpful.

Thanks

enrita · 11-24-2010, 05:40 AM

why dont you just call them or your nearest GIAC distributor? GIAC does not sell through the forum, only their distributors do like EAS for example.

08-335i · 11-24-2010, 07:54 AM

I had also sent him two pm and no answer from him!

cvc 22349a · 11-24-2010, 08:01 AM

Well, don't bother trying to call Austin @ GIAC with a question either. If you leave a message for him, you may get ignored as well

Having said that, it's a great tune.. Hopefully, your nearest dealer can help you with any questions.

vasillalov · 11-24-2010, 08:02 AM

shad,

what questions did you have?

BobS · 11-24-2010, 08:46 AM

You should call one of thier dealers, they don't check this forum often, or at least it seems that way. They have a dealer network for that reason, for you to call and ask any questions or issues with the tune. They don't sell direct like the piggy vendors do.

What questions do you have?

techlogik · 11-24-2010, 09:42 AM

Maybe the guy is on vacation...it is the holidays you know.

Contact one of their dealers...that is what they are for. Austin is not on here very often.

Finally, what questions do you have that haven't been covered already here on the forum?!?!?

Alpina_B3_Lux · 11-24-2010, 09:51 AM

Quote:

Originally Posted by shad951

Hi fellow forum members. I am in the market for either a GIAC flash tune or piggyback tune (JB4 or Procede) my for 2010 535i. I contacted the Forum GIAC Rep Austin to ask a few questions and sent him two different PM's both of which to date have been ignored. I also emailed him and got ignored there as well. I guess he/or GIAC does not want my business so I will move on to JB4 or Procede for my tune. Kinda ridiculous to have a vendor in the forum ignore potential customers. Anyone other then Austin that works for GIAC in here who would like to help me feel free to email. If not I will contact Shiv for the Procede or Terry for the JB4 as I am sure they would both be very helpful.

Thanks

As others have already said, GIAC does have other things to do than surf the forums. It may therefore happen that they do not get back to you for a few days if all you do is writing them messages here.

The easiest is to call them, their phone number is on their website. I have always been able to speak to someone (during busines hours, of course) or have been called back if the competent person was not available.

Another alternative is to call one of their vendors, as already mentioned EAS is also very responsive.

I have been in contact with GIAC for a long time and have never had a problem to get an answer from them. FYI I got two e-mails back from Austin during the last 48 hours.

Alpina_B3_Lux

s.myrr · 11-24-2010, 09:58 AM

+1 I have had no problem getting ahold of them directly (not through the forums). The fact that they are even here is a bonus anyways. They have stated numerous times that the best way to get in touch is through email. I seriously doubt that they surf all the forums every day for each make/model of car that they tune.

There is a forum here for vender feedback... why not rant there? If you have a tuning question for this forum, ask away.

OpenFlash · 11-24-2010, 11:17 AM

Definitely call or email. PMs really aren't the best way to get a hold of any vendor. Especially those that don't live on this forum

99three · 11-24-2010, 11:30 AM

I agree with everyone and call GIAC and/or the vendor directly. In light of all the techno advancement we've taken a back seat to human interaction. Pick up the phone dude.

Mike@N54Tuning.com · 11-24-2010, 11:37 AM

Quote:

Originally Posted by shad951

Hi fellow forum members. I am in the market for either a GIAC flash tune or piggyback tune (JB4 or Procede) my for 2010 535i. I contacted the Forum GIAC Rep Austin to ask a few questions and sent him two different PM's both of which to date have been ignored. I also emailed him and got ignored there as well. I guess he/or GIAC does not want my business so I will move on to JB4 or Procede for my tune. Kinda ridiculous to have a vendor in the forum ignore potential customers. Anyone other then Austin that works for GIAC in here who would like to help me feel free to email. If not I will contact Shiv for the Procede or Terry for the JB4 as I am sure they would both be very helpful.

Thanks

If you have any questions about the JB3/JB4 please feel free to email or PM me. Usually get an answer within 5-10min

Mike

blisstik · 11-24-2010, 11:46 AM

I'm guessing the question is: "Does GIAC stage 1 or 2 work for the 535i?"

M3_WC · 11-24-2010, 11:53 AM

GIAC is a decent size company. They have products for many different automobiles. They couldn't possibly spend their time on every car forum, checking every PM or post.

Simple pick up telephone and call, or like many others have said contact one of their many dealers.

Kolyan2k · 11-24-2010, 11:56 AM

I also had communication and support problems with giac. But audi flash was great.

BzzzBom · 11-24-2010, 12:10 PM

I have run various piggybacks and have had the GIAC Stage 1 tune for about 9 months. I would never go back to the piggybacks. The GIAC tune is smoother than the piggybacks and does not require minor surgery to the ECU. Also, GIAC never throws codes. As far as customer service, that is a different story. GIAC usually does not answer PMs, emails or return calls. I am old school - I work 10 hrs+ per day and always answer my emails and return calls and I am not selling anything! If customer service is very important go with the BMS - Terry's service is the best. If only Terry could be a GIAC dealer?? Hmmmm

roadkillrob · 11-24-2010, 12:12 PM

Quote:

Originally Posted by BzzzBom

I have run various piggybacks and have had the GIAC Stage 1 tune for about 9 months. I would never go back to the piggybacks. The GIAC tune is smoother than the piggybacks and does not require minor surgery to the ECU. Also, GIAC never throws codes. As far as customer service, that is a different story. GIAC usually does not answer PMs, emails or return calls. I am old school - I work 10 hrs+ per day and always answer my emails and return calls and I am not selling anything! If customer service is very important go with the BMS - Terry's service is the best. If only Terry could be a GIAC dealer?? Hmmmm

+1 never going back after GIAC!

I335 · 11-24-2010, 12:20 PM

^+2

tscdennab · 11-24-2010, 01:21 PM

I had a somewhat different experience with GIAC (I'm not yet flashed but I will be soon): They respond (mostly Austin), but in a matter of 2-4 days. Sometimes I was lucky enough to exchange 2 emails in one day

Do NOT use the PM to communicate. Use their contact form on the GIAC website.

kanecvl · 11-24-2010, 02:23 PM

I get an answer every time I call. Hardly speak to Austin. Usually Eli but he is very helpful. Call this 1-949-724-0014.

vasillalov · 11-24-2010, 03:29 PM

Quote:

Originally Posted by Mike@N54Tuning.com

If you have any questions about the JB3/JB4 please feel free to email or PM me. Usually get an answer within 5-10min

Mike

What a shameless plug! Get real!

Evolution Racewerks · 11-24-2010, 03:43 PM

+3... We've been through our shares of tunes and the GIAC stuff is solid and the best so far.

I know Austin personally and trust me... he has his hands full. I know they're not ignoring you on purpose. Call them or send them an e-mail. Like everyone said PM is not a great way to get in contact with someone. At the same time, you'll probably be better off getting in touch with one of their authorized dealers if you want that in depth customer service. It's why they have dealers.

Quote:

Originally Posted by Alpina_B3_Lux

As others have already said, GIAC does have other things to do than surf the forums. It may therefore happen that they do not get back to you for a few days if all you do is writing them messages here.

The easiest is to call them, their phone number is on their website. I have always been able to speak to someone (during busines hours, of course) or have been called back if the competent person was not available.

Another alternative is to call one of their vendors, as already mentioned EAS is also very responsive.

I have been in contact with GIAC for a long time and have never had a problem to get an answer from them. FYI I got two e-mails back from Austin during the last 48 hours.

Alpina_B3_Lux

11-24-2010, 05:33 AM	#1
shad951 Private 16 Rep 96 Posts Drives: Garage is Empty Join Date: Nov 2005 Location: MO iTrader: (0)	GIAC Unresponsive to my Questions Hi fellow forum members. I am in the market for either a GIAC flash tune or piggyback tune (JB4 or Procede) my for 2010 535i. I contacted the Forum GIAC Rep Austin to ask a few questions and sent him two different PM's both of which to date have been ignored. I also emailed him and got ignored there as well. I guess he/or GIAC does not want my business so I will move on to JB4 or Procede for my tune. Kinda ridiculous to have a vendor in the forum ignore potential customers. Anyone other then Austin that works for GIAC in here who would like to help me feel free to email. If not I will contact Shiv for the Procede or Terry for the JB4 as I am sure they would both be very helpful. Thanks
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11-24-2010, 05:40 AM	#2
enrita Major General 159 Rep 7,378 Posts Drives: 335i - Big turbos Join Date: Sep 2008 Location: Italian in Sweden iTrader: (0)	why dont you just call them or your nearest GIAC distributor? GIAC does not sell through the forum, only their distributors do like EAS for example. __________________ 07 335i AT - MOTIV 750 - MHD E85 BMS flash - BMS PI - JB4G5 - Okada Coils - NGK 5992 Plugs - Helix IC - Snow Stg. 3 - Stett CP - Custom midpipes with 100 HJS Cats - Bastuck Quad - PSS10 - QUAIFE LSD - BMS OCC - Forge DVs - AR OC - ALCON BBK - M3 Chassi - Dinan CP - Velocity M rear Toe arms - Advan RZ-DF - LUX H8 - Level 10 AT upgrade
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11-24-2010, 07:54 AM	#3
08-335i Private First Class 45 Rep 148 Posts Drives: 335i Join Date: Jan 2010 Location: Lawrenceville, NJ iTrader: (2)	I had also sent him two pm and no answer from him! __________________ 08 E90 Monaco Blue 335i 6MT
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11-24-2010, 08:01 AM	#4
cvc 22349a Colonel 164 Rep 2,556 Posts Drives: 335i Join Date: Sep 2007 Location: SF Bay iTrader: (11)	Well, don't bother trying to call Austin @ GIAC with a question either. If you leave a message for him, you may get ignored as well Having said that, it's a great tune.. Hopefully, your nearest dealer can help you with any questions. __________________ 2007 E90 335i, TiAg, 6AT, ZPP, ZSP, ZCW, 6FL, HD Quaife lsd, ETS fmic, GIAC s/w, Dinan intake/exhaust/oc, Koni/M3 susp, Apex Arc 8, Mich PSS
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11-24-2010, 08:02 AM	#5
vasillalov Mad Linux Guru On The Loose 1121 Rep 5,396 Posts Drives: 2008 335i Sedan, 2023 M3 Join Date: Aug 2009 Location: Chicago, IL iTrader: (5) Garage List 2023 BMW M3 [0.00] 2008 335i E90 [8.00]	shad, what questions did you have? __________________ 6MT \| COBB \| AR \| AE \| Forge DV \| HPF \| P3 Gauge \| Hybrid Intake \| O.S.Giken TCD \| All M3 bits \| TCKLine \| StopTech \| UUC \| ER \| SPEC
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11-24-2010, 08:46 AM	#6
BobS Colonel 96 Rep 2,002 Posts Drives: M3 Join Date: Feb 2009 Location: Southern NJ iTrader: (0)	You should call one of thier dealers, they don't check this forum often, or at least it seems that way. They have a dealer network for that reason, for you to call and ask any questions or issues with the tune. They don't sell direct like the piggy vendors do. What questions do you have? __________________ ESS 650 ACM-R Upgrades
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11-24-2010, 09:42 AM	#7
techlogik Lieutenant Colonel 70 Rep 1,565 Posts Drives: 2020 M340i Dravit Grey Join Date: Dec 2006 Location: FL iTrader: (2)	Maybe the guy is on vacation...it is the holidays you know. Contact one of their dealers...that is what they are for. Austin is not on here very often. Finally, what questions do you have that haven't been covered already here on the forum?!?!? __________________ 2020 M340i: Dravit Grey Mettalic. Loaded.
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11-24-2010, 09:58 AM	#9
s.myrr Lieutenant 12 Rep 499 Posts Drives: AW 335i E90 Join Date: Jul 2008 Location: Seattle, WA iTrader: (1)	+1 I have had no problem getting ahold of them directly (not through the forums). The fact that they are even here is a bonus anyways. They have stated numerous times that the best way to get in touch is through email. I seriously doubt that they surf all the forums every day for each make/model of car that they tune. There is a forum here for vender feedback... why not rant there? If you have a tuning question for this forum, ask away.
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11-24-2010, 11:17 AM	#10
OpenFlash 1736 Rep 17,960 Posts Drives: A Lot Join Date: Sep 2006 Location: SF Bay, CA iTrader: (0) Garage List 2018 Ducati Panigal ... [0.00] 2016 Mazda CX5 [0.00] 2017 Aprilia Tuono ... [0.00] 2019 BMW M2 Competi ... [0.00] 2015 BMW M5 Competi ... [10.00] 2016 Ducati XDiavel S [0.00] 2016 AMG GT S [0.00] 2011 Ferrari 458 It ... [0.00] 2017 Charger Hellcat [0.00] 2015 KTM Super Duke ... [0.00] 2016 KTM RC390 [0.00]	Definitely call or email. PMs really aren't the best way to get a hold of any vendor. Especially those that don't live on this forum
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11-24-2010, 11:30 AM	#11
99three Banned 25 Rep 838 Posts Drives: 993, e92, e36, F355, Z32, Jag Join Date: Sep 2010 Location: in the 416 iTrader: (3)	I agree with everyone and call GIAC and/or the vendor directly. In light of all the techno advancement we've taken a back seat to human interaction. Pick up the phone dude.
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11-24-2010, 11:46 AM	#13
blisstik Lieutenant Colonel 151 Rep 1,677 Posts Drives: E92 Join Date: Jul 2009 Location: California iTrader: (14)	I'm guessing the question is: "Does GIAC stage 1 or 2 work for the 535i?"
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11-24-2010, 11:53 AM	#14
M3_WC Brigadier General 1040 Rep 3,622 Posts Drives: M3 Join Date: Jun 2009 Location: CA iTrader: (0)	GIAC is a decent size company. They have products for many different automobiles. They couldn't possibly spend their time on every car forum, checking every PM or post. Simple pick up telephone and call, or like many others have said contact one of their many dealers.
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11-24-2010, 11:56 AM	#15
Kolyan2k Major General 920 Rep 5,538 Posts Drives: 2006 S2000 Join Date: Apr 2010 Location: Boston iTrader: (1)	I also had communication and support problems with giac. But audi flash was great.
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11-24-2010, 12:10 PM	#16
BzzzBom Major 93 Rep 1,216 Posts Drives: 05 R53 MINI / 09 335i Coupe Join Date: Jul 2006 Location: Los Angeles iTrader: (0)	I have run various piggybacks and have had the GIAC Stage 1 tune for about 9 months. I would never go back to the piggybacks. The GIAC tune is smoother than the piggybacks and does not require minor surgery to the ECU. Also, GIAC never throws codes. As far as customer service, that is a different story. GIAC usually does not answer PMs, emails or return calls. I am old school - I work 10 hrs+ per day and always answer my emails and return calls and I am not selling anything! If customer service is very important go with the BMS - Terry's service is the best. If only Terry could be a GIAC dealer?? Hmmmm
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11-24-2010, 12:20 PM	#18
I335 Brigadier General 123 Rep 4,249 Posts Drives: '08 335i Coupe Join Date: Jan 2008 Location: New England iTrader: (11)	^+2
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11-24-2010, 01:21 PM	#19
tscdennab Banned 151 Rep 1,809 Posts Drives: BMW 335i Join Date: Oct 2010 Location: Europe iTrader: (0) Garage List 2008 BMW [6.24]	I had a somewhat different experience with GIAC (I'm not yet flashed but I will be soon): They respond (mostly Austin), but in a matter of 2-4 days. Sometimes I was lucky enough to exchange 2 emails in one day Do NOT use the PM to communicate. Use their contact form on the GIAC website.
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11-24-2010, 02:23 PM	#20
kanecvl Lieutenant 22 Rep 586 Posts Drives: 15 535d Join Date: Aug 2009 Location: NC iTrader: (6)	I get an answer every time I call. Hardly speak to Austin. Usually Eli but he is very helpful. Call this 1-949-724-0014. __________________
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