Alright Vishnu What's going on

val3ntin3s · 02-15-2008, 03:46 PM

First off i'll say your guys' product seems to be pretty awesome, however the customer service stand point needs a whole lot of catching up w/ the product's awesomeness level. I placed my order 11 days ago and I didn't hear anything until 4 days later until Ali called saying they can't ship to an address thats diff from the billing address. Fine that's cool. I then asked him when will it be shipped and when i should get the item. He then tells me going out today (thurs 2/7) and should get it Monday. Monday came and went, nothing. Tuesday came and went, nothing. The following Wed i PMed Ali as of today (friday) not a word back. So this morning I send a PM to Shiv, and Dustin as of now, a few hours later, no reply. I sent an email to the sales@vishnutuning, i get a reply back saying the item has not been shipped, and its on Backorder. I then try to call the number on the receipt of the order which by the way is NOT a working number ((925) 924-9800), so i went to the website and found a different number ((925) 648-7863), i call that one and its some third party call center and they can't provide me a direct number to Vishnu. All i got to say right now is I'd like a FULL refund (w/o any restocking fee BS cuz you guys dont even have any in stock), the wait isn't worth the power benefits anymore.

PS my order number is 11333584

flame away...........

E82tt6 · 02-16-2008, 01:35 PM

I feel you, but I expect this thread to be locked.

san~man · 02-16-2008, 01:39 PM

If you paid by credit card, you shouldn't worry. If Vishnu doesn't give you the full refund, your CC company should take care of it.

Try make a post on the Vishnu forum too.

imolazhp_ci · 02-16-2008, 01:41 PM

just call your credit card company and tell them not to let the charge go through to begin with. you'll have nothing to worry about.

grumpybear · 02-16-2008, 01:50 PM

wow, another satisfied customer.

+100 on calling the CC company and stopping the charge.

val3ntin3s · 02-16-2008, 02:26 PM

i've actually called my CC to dispute the charge and let them know whats going on. thanks for the tip guys.

imolazhp_ci · 02-16-2008, 02:37 PM

Quote:

Originally Posted by val3ntin3s

i've actually called my CC to dispute the charge and let them know whats going on. thanks for the tip guys.

wait, they charged you and it's backordered? that's bullshit... i've never heard of ANY retailer ever that charges your card unless the product is prepared for shipping.

val3ntin3s · 02-16-2008, 07:36 PM

Quote:

Originally Posted by imolazhp_ci

wait, they charged you and it's backordered? that's bullshit... i've never heard of ANY retailer ever that charges your card unless the product is prepared for shipping.

yep.... just the good ol vishnu at work

....but you forgot to state that in between the charge and its backordered that they LIED to me about the shipment date... false hopes... highly unsatisfied w/ their business structure if there are any...

orientblue3 · 02-17-2008, 11:09 AM

Anyone else shocked by this? It happens everyday. The sooner you realize they care more about your money and less about you as a customer, the better off you'll be. See my long thread in this forum for all the evidence you need.

val3ntin3s · 02-17-2008, 01:32 PM

i read your thread before i posted this, thats why i was talking about a full refund and not the bs 25% restocking fee. Anyone at vishnu care to comment???? of course not.... they're unreachable..

XxLancaxX · 02-17-2008, 01:51 PM

Not a Fan of Vishnu at all, but I think you guys should see this video. Read the thread. His customer service sucks. I actually order a procede and had to do a chargeback because THEY CHARGED MY CARD AND NEVER SHIPPED ANYTHING! Fast to charge the cc but slow on delivery of product. Not even that but I left numerous voicemails and was never called back or e-mailed. What else am I suppose to do?

http://www.n54tech.com/forums/showthread.php?t=553

e90AW335i · 02-17-2008, 06:03 PM

Quote:

Originally Posted by val3ntin3s

i read your thread before i posted this, thats why i was talking about a full refund and not the bs 25% restocking fee. Anyone at vishnu care to comment???? of course not.... they're unreachable..

PM me and let me know if you are looking for another tuner that provides results, and good customer service.....

val3ntin3s · 02-17-2008, 08:24 PM

Quote:

Originally Posted by XxLancaxX

Not a Fan of Vishnu at all, but I think you guys should see this video. Read the thread. His customer service sucks. I actually order a procede and had to do a chargeback because THEY CHARGED MY CARD AND NEVER SHIPPED ANYTHING! Fast to charge the cc but slow on delivery of product. Not even that but I left numerous voicemails and was never called back or e-mailed. What else am I suppose to do?

http://www.n54tech.com/forums/showthread.php?t=553

that what it seems like for me right now. Did you ever get your money back? if so how and did they credit you the FULL ammount?

XxLancaxX · 02-17-2008, 09:57 PM

Quote:

Originally Posted by val3ntin3s

that what it seems like for me right now. Did you ever get your money back? if so how and did they credit you the FULL ammount?

Called and did a chargeback. The CC company is very understanding and Shiv will get hit with a 5-10% chargeback fee on the transaction also. It will take about 2 weeks to get your money back.

val3ntin3s · 02-18-2008, 02:57 AM

may i ask what CC company u went through? Mine was a BofA AMEX card. When i called they told me it may take 6-8 weeks and that they'd contact me when they can.

XxLancaxX · 02-18-2008, 10:56 AM

Capital one visa is I what I did the chargeback on. They will call you back with in the week. Just keep calling every few days to check the status. B of a is a great bank. I'm sure they will help.

!Xoible · 02-18-2008, 10:58 AM

i wonder why shiv doesnt fire his customer support personnel (if any). everyone complains about them. i mean i wonder what he tells CS in their yearly review (if any, again) or how they feel when everyone bashes customer support.

it's like all the success he comes up with, those guys seem to fuck it up big time

orientblue3 · 02-18-2008, 11:03 AM

Quote:

Originally Posted by mantis

i wonder why shiv doesnt fire his customer support personnel (if any). everyone complains about them. i mean i wonder what he tells CS in their yearly review (if any, again) or how they feel when everyone bashes customer support.

it's like all the success he comes up with, those guys seem to fuck it up big time

Because he doesn't care. All he sees is $$$$ signs and Gallardo's, 911's, etc. He's making his money on his piggyback until reflashes/portable reflashes start coming out in quantity and getting out when he no longer has the early mover advantage. Moving on to the next car where he can do the same thing. It's a smart business move, just one with no ethics. His greed will catch up to him eventually.

But I'm sure they will come on here and say they were on vacation for President's day or there was some sort of dyno day out of town and then if your lucky, offer you some half-ass compensation and make you feel fortunate to get that.

XxLancaxX · 02-18-2008, 11:28 AM

You DO NOT pay his restocking fee BS. Do the chargeback and be done. It may take a little but you will get a FULL refund.

!Xoible · 02-18-2008, 11:31 AM

Quote:

Originally Posted by orientblue3

Because he doesn't care. All he sees is $$$$ signs and Gallardo's, 911's, etc. He's making his money on his piggyback until reflashes/portable reflashes start coming out in quantity and getting out when he no longer has the early mover advantage. Moving on to the next car where he can do the same thing. It's a smart business move, just one with no ethics. His greed will catch up to him eventually.

But I'm sure they will come on here and say they were on vacation for President's day or there was some sort of dyno day out of town and then if your lucky, offer you some half-ass compensation and make you feel fortunate to get that.

WAAAAAYY to lead a successful business and maintain a strong client base

wj4 · 02-18-2008, 11:38 AM

Quote:

Originally Posted by orientblue3

Because he doesn't care. All he sees is $$$$ signs and Gallardo's, 911's, etc. He's making his money on his piggyback until reflashes/portable reflashes start coming out in quantity and getting out when he no longer has the early mover advantage. Moving on to the next car where he can do the same thing. It's a smart business move, just one with no ethics. His greed will catch up to him eventually.

But I'm sure they will come on here and say they were on vacation for President's day or there was some sort of dyno day out of town and then if your lucky, offer you some half-ass compensation and make you feel fortunate to get that.

Man, you basically summed what has been going on in the Evo world down to 2 paragraphs. I know sooo many people who can't even get rid of their Xede and are using them as expensive paperweights.

Colton · 02-18-2008, 01:05 PM

Just to offer a different possible point of view, I've been reading all the V2 posts for a while now and it still seems like 90ish% of his customers are happy. Is it possible that since so many people have the V2 (or older version) in comparison to other ECU upgrades out there right now that the ratio of people with problems seems overestimated?

I'm not saying they couldn't use work on customer service (from what I've read at least, I ordered a V2 too but wont be back in the country for another few months) or that the limp mode issues are ironed out. It just seems like there are a handfull of you guys that make up 90% of the negative posts and that people happy with the product will post the usual "Mines good to go! no problems over here!" like once a few months as opposed to you guys (who you gotta admit, some post the "die vishnu die!" posts every day!).

Again this is just casual observation, go easy on me!

02-15-2008, 03:46 PM	#1
val3ntin3s Second Lieutenant 35 Rep 263 Posts Drives: 2007 E92 335i SP Join Date: Feb 2006 Location: So cal iTrader: (0)	Alright Vishnu What's going on First off i'll say your guys' product seems to be pretty awesome, however the customer service stand point needs a whole lot of catching up w/ the product's awesomeness level. I placed my order 11 days ago and I didn't hear anything until 4 days later until Ali called saying they can't ship to an address thats diff from the billing address. Fine that's cool. I then asked him when will it be shipped and when i should get the item. He then tells me going out today (thurs 2/7) and should get it Monday. Monday came and went, nothing. Tuesday came and went, nothing. The following Wed i PMed Ali as of today (friday) not a word back. So this morning I send a PM to Shiv, and Dustin as of now, a few hours later, no reply. I sent an email to the sales@vishnutuning, i get a reply back saying the item has not been shipped, and its on Backorder. I then try to call the number on the receipt of the order which by the way is NOT a working number ((925) 924-9800), so i went to the website and found a different number ((925) 648-7863), i call that one and its some third party call center and they can't provide me a direct number to Vishnu. All i got to say right now is I'd like a FULL refund (w/o any restocking fee BS cuz you guys dont even have any in stock), the wait isn't worth the power benefits anymore. PS my order number is 11333584 flame away........... __________________ 2012 F10 535i \| Alpine White \| Black Dakota Leather \| Dark Wood Trim \| Anthracite Headliner \| ZPP \| ZSP \| Tech \| Rear Sunshades \| SiriusXM
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02-16-2008, 01:35 PM	#2
E82tt6 Colonel 103 Rep 2,626 Posts Drives: '08 Black Saphire Z4 MC Join Date: Oct 2007 Location: New Jersey iTrader: (0)	I feel you, but I expect this thread to be locked.
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02-16-2008, 01:39 PM	#3
san~man Tired 131 Rep 2,673 Posts Drives: BMW-less Join Date: Nov 2007 Location: USA iTrader: (7)	If you paid by credit card, you shouldn't worry. If Vishnu doesn't give you the full refund, your CC company should take care of it. Try make a post on the Vishnu forum too. __________________ BMW-less
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02-16-2008, 01:41 PM	#4
imolazhp_ci Major 29 Rep 1,002 Posts Drives: Z4 M Coupe Join Date: Jan 2007 Location: orange county iTrader: (0)	just call your credit card company and tell them not to let the charge go through to begin with. you'll have nothing to worry about.
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02-16-2008, 01:50 PM	#5
grumpybear not afraid to call it like I see it 32 Rep 316 Posts Drives: 2006 325i Join Date: Aug 2007 Location: right outside the gates of hell iTrader: (0)	wow, another satisfied customer. +100 on calling the CC company and stopping the charge.
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02-16-2008, 02:26 PM	#6
val3ntin3s Second Lieutenant 35 Rep 263 Posts Drives: 2007 E92 335i SP Join Date: Feb 2006 Location: So cal iTrader: (0)	i've actually called my CC to dispute the charge and let them know whats going on. thanks for the tip guys. __________________ 2012 F10 535i \| Alpine White \| Black Dakota Leather \| Dark Wood Trim \| Anthracite Headliner \| ZPP \| ZSP \| Tech \| Rear Sunshades \| SiriusXM
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02-17-2008, 11:09 AM	#9
orientblue3 Captain 28 Rep 864 Posts Drives: RIP 335, Now P30 C63 Join Date: Sep 2007 Location: DFW iTrader: (2)	Anyone else shocked by this? It happens everyday. The sooner you realize they care more about your money and less about you as a customer, the better off you'll be. See my long thread in this forum for all the evidence you need.
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02-17-2008, 01:32 PM	#10
val3ntin3s Second Lieutenant 35 Rep 263 Posts Drives: 2007 E92 335i SP Join Date: Feb 2006 Location: So cal iTrader: (0)	i read your thread before i posted this, thats why i was talking about a full refund and not the bs 25% restocking fee. Anyone at vishnu care to comment???? of course not.... they're unreachable.. __________________ 2012 F10 535i \| Alpine White \| Black Dakota Leather \| Dark Wood Trim \| Anthracite Headliner \| ZPP \| ZSP \| Tech \| Rear Sunshades \| SiriusXM
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02-17-2008, 01:51 PM	#11
XxLancaxX Captain 49 Rep 954 Posts Drives: 2008 AW 335xi Join Date: Jul 2006 Location: Chicago!! iTrader: (3) Garage List 2006 330xi [0.00] 2006 C6 Supercharg ... [0.00]	Not a Fan of Vishnu at all, but I think you guys should see this video. Read the thread. His customer service sucks. I actually order a procede and had to do a chargeback because THEY CHARGED MY CARD AND NEVER SHIPPED ANYTHING! Fast to charge the cc but slow on delivery of product. Not even that but I left numerous voicemails and was never called back or e-mailed. What else am I suppose to do? http://www.n54tech.com/forums/showthread.php?t=553
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02-18-2008, 02:57 AM	#15
val3ntin3s Second Lieutenant 35 Rep 263 Posts Drives: 2007 E92 335i SP Join Date: Feb 2006 Location: So cal iTrader: (0)	may i ask what CC company u went through? Mine was a BofA AMEX card. When i called they told me it may take 6-8 weeks and that they'd contact me when they can. __________________ 2012 F10 535i \| Alpine White \| Black Dakota Leather \| Dark Wood Trim \| Anthracite Headliner \| ZPP \| ZSP \| Tech \| Rear Sunshades \| SiriusXM
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02-18-2008, 10:56 AM	#16
XxLancaxX Captain 49 Rep 954 Posts Drives: 2008 AW 335xi Join Date: Jul 2006 Location: Chicago!! iTrader: (3) Garage List 2006 330xi [0.00] 2006 C6 Supercharg ... [0.00]	Capital one visa is I what I did the chargeback on. They will call you back with in the week. Just keep calling every few days to check the status. B of a is a great bank. I'm sure they will help.
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02-18-2008, 10:58 AM	#17
!Xoible Banned 832 Rep 46,029 Posts Drives: .... Join Date: Nov 2006 Location: . iTrader: (4) Garage List 2008 M3 [4.00] 2007 335i [9.00] 2008 528i [8.00] 2006 Infiniti - G35 ... [8.00]	i wonder why shiv doesnt fire his customer support personnel (if any). everyone complains about them. i mean i wonder what he tells CS in their yearly review (if any, again) or how they feel when everyone bashes customer support. it's like all the success he comes up with, those guys seem to fuck it up big time
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02-18-2008, 11:28 AM	#19
XxLancaxX Captain 49 Rep 954 Posts Drives: 2008 AW 335xi Join Date: Jul 2006 Location: Chicago!! iTrader: (3) Garage List 2006 330xi [0.00] 2006 C6 Supercharg ... [0.00]	You DO NOT pay his restocking fee BS. Do the chargeback and be done. It may take a little but you will get a FULL refund.
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02-18-2008, 01:05 PM	#22
Colton Oneironaut Intermediate 5 Rep 47 Posts Drives: 335i E90 6MT Join Date: Dec 2006 Location: Baltimore iTrader: (1)	Just to offer a different possible point of view, I've been reading all the V2 posts for a while now and it still seems like 90ish% of his customers are happy. Is it possible that since so many people have the V2 (or older version) in comparison to other ECU upgrades out there right now that the ratio of people with problems seems overestimated? I'm not saying they couldn't use work on customer service (from what I've read at least, I ordered a V2 too but wont be back in the country for another few months) or that the limp mode issues are ironed out. It just seems like there are a handfull of you guys that make up 90% of the negative posts and that people happy with the product will post the usual "Mines good to go! no problems over here!" like once a few months as opposed to you guys (who you gotta admit, some post the "die vishnu die!" posts every day!). Again this is just casual observation, go easy on me!
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