Dont order wheel caps from Tire Rack!

TripEEE · 10-14-2010, 09:53 AM

Just got my wheel caps from tire rack. THEY DON'T FIT!
When ordering I specified I had 19" TSW SNETTERTON's on a 2007 BMW 335i coupe. On the phone I said I wanted BMW wheel caps that will fit these wheels. Sales agent said no problem they have the caps for these and can ship them out today (10/12).
Today (10/14) wheel caps arrive. I'm excited. Go out to my car to put them on and they don't fit!!http://www.e90post.com/forums/images...es/mad0260.gif

So I called up today and they claim "We don't sell BMW wheel caps for aftermarket wheels"

SO WHY WOULD YOU PLACE MY ORDER IF I SPECIFIED THAT I HAD TSW WHEELS?!?!??!?!

Best of all they don't want to refund my shipping that I had to pay for to get my incorrect wheel caps. IMO, that's terrible customer support. If they screwed up they should eat the shipping costs, not the customer!

OK I'm don't venting, just know I will never be doing business with tire rack again.

MusclezMarinara · 10-14-2010, 10:35 AM

^^ SMH

02themax · 10-15-2010, 06:15 PM

Sucks! Tire rack has always been good for me but I'm with you on this one.

Mr. ///M3 RD · 10-15-2010, 06:26 PM

Quote:

Originally Posted by 456ntripz

Just got my wheel caps from tire rack. THEY DON'T FIT!
When ordering I specified I had 19" TSW SNETTERTON's on a 2007 BMW 335i coupe. On the phone I said I wanted BMW wheel caps that will fit these wheels. Sales agent said no problem they have the caps for these and can ship them out today (10/12).
Today (10/14) wheel caps arrive. I'm excited. Go out to my car to put them on and they don't fit!!http://www.e90post.com/forums/images...es/mad0260.gif

So I called up today and they claim "We don't sell BMW wheel caps for aftermarket wheels"

SO WHY WOULD YOU PLACE MY ORDER IF I SPECIFIED THAT I HAD TSW WHEELS?!?!??!?!

Best of all they don't want to refund my shipping that I had to pay for to get my incorrect wheel caps. IMO, that's terrible customer support. If they screwed up they should eat the shipping costs, not the customer!

OK I'm don't venting, just know I will never be doing business with tire rack again.

Just send them back, the folks at Tire Rack will change them ... remember to error is human ... must be some minor mistake in size... I think they are in mm so one mm might make the difference

I purchased some non OEM wheels my OEM caps will not fit either so I need to measure and order the proper size

Sean@PYSpeed.com · 10-15-2010, 07:48 PM

TireRack they are generally good. Call them up and let them know, their reps should be able to solve your problem quickly

pruettfan · 10-15-2010, 08:26 PM

You said you wanted wheel caps and they sent them to you. I find it hard to believe that you asked for BMW wheel caps and they sent you something else. It is all about communication and regardless who is at fault, why is this such a big deal???

amgeater · 10-16-2010, 09:13 PM

Quote:

Originally Posted by pruettfan

You said you wanted wheel caps and they sent them to you. I find it hard to believe that you asked for BMW wheel caps and they sent you something else. It is all about communication and regardless who is at fault, why is this such a big deal???

+ 1 you sound like my wife when she gets something wrong on her order. just send the stuff back and they will fixed for you... in regards to the shipping they will work something out with you, One thing I can tell you is that if you got on the phone with a rep with the same kind of attitude that you wrote this thread, then NO WONDER THEY DIDNT DO ANYTHING FOR YOU... just be nice, Remember

Gary@TireRack · 10-18-2010, 07:37 AM

What I said on the sales call was "as long as your wheels accept OE BMW caps, these will fit with no problem" because the BMW caps we sell *are* OE center caps. I'm sorry if there was any confusion. I use the same wording on all forum callers buying caps only. We don't carry TSW wheels, so I would have no way of knowing what size of cap they accept. We would have no problem taking the caps back if they are not damaged.

CHCCubs · 10-18-2010, 12:16 PM

Quote:

Originally Posted by Gary@TireRack

What I said on the sales call was "as long as your wheels accept OE BMW caps, these will fit with no problem" because the BMW caps we sell *are* OE center caps. I'm sorry if there was any confusion. I use the same wording on all forum callers buying caps only. We don't carry TSW wheels, so I would have no way of knowing what size of cap they accept. We would have no problem taking the caps back if they are not damaged.

Just a quick question about the caps you sell. I notice if I build a wheel & tire package on the tirerack website it usually comes up with an offer for the BMW wheel caps at the end of the order, I assume this means they would fit the wheels I would have selected?

Gary@TireRack · 10-19-2010, 02:41 PM

Quote:

Originally Posted by CHCCubs

Just a quick question about the caps you sell. I notice if I build a wheel & tire package on the tirerack website it usually comes up with an offer for the BMW wheel caps at the end of the order, I assume this means they would fit the wheels I would have selected?

That should be the case, yes, but I'd be happy to double check. What is the size and name of the wheel?

CHCCubs · 10-20-2010, 06:39 AM

Quote:

Originally Posted by Gary@TireRack

That should be the case, yes, but I'd be happy to double check. What is the size and name of the wheel?

It was the Moda EB1's (17 inch).

Thanks.

Gary@TireRack · 10-20-2010, 07:58 AM

Quote:

Originally Posted by CHCCubs

It was the Moda EB1's (17 inch).

Thanks.

Yes, this wheel does indeed accept BMW OE center caps.

Wheels
http://www.tirerack.com/a.jsp?a=AH8&...eels/index.jsp

CHCCubs · 10-20-2010, 12:12 PM

Quote:

Originally Posted by Gary@TireRack

Yes, this wheel does indeed accept BMW OE center caps.

Wheels
http://www.tirerack.com/a.jsp?a=AH8&...eels/index.jsp

Awesome thanks for the confirmation.

brocklanders · 10-20-2010, 12:27 PM

does tire rack sell tsw? i dont remember seeing them on the website, i wouldnt expect a vendor to have info on a product they dont sell. i have bought wheels, suspension and brake parts from them in the past year, and have nothing but good things to say about my service.

mike-y · 10-20-2010, 12:49 PM

Quote:

Originally Posted by brocklanders

does tire rack sell tsw? i dont remember seeing them on the website, i wouldnt expect a vendor to have info on a product they dont sell. i have bought wheels, suspension and brake parts from them in the past year, and have nothing but good things to say about my service.

read post #8 from Gary again.

LEDZEP · 10-21-2010, 10:13 AM

Having recently picked up a winter set of BMW wheels/tires that did not have the center caps, I have researched and found that there are several sizes (why, is beyond me) made by BMW. So even for a BMW wheel you need to know what size you need. For an aftermarket wheel, the best you could do would be to measure (or look up the wheel online and hope they provide the spec) to see if a OEM cap would fit.

I bought a set from BavAuto. A wee bit pricey, but they should be the right ones, and genuine parts.

M3 Eater · 08-02-2011, 09:58 AM

I need TSW silver center caps with Black and red writting to fit my 18" donningtons.

I have been trying hard to match them up for about 8 months. I can't get a hold of anyone that is confident about the fitment

10-14-2010, 09:53 AM	#1
TripEEE Private First Class 23 Rep 195 Posts Drives: 2017 540i M Sport Join Date: Aug 2009 Location: Northboro iTrader: (0)	Dont order wheel caps from Tire Rack! Just got my wheel caps from tire rack. THEY DON'T FIT! When ordering I specified I had 19" TSW SNETTERTON's on a 2007 BMW 335i coupe. On the phone I said I wanted BMW wheel caps that will fit these wheels. Sales agent said no problem they have the caps for these and can ship them out today (10/12). Today (10/14) wheel caps arrive. I'm excited. Go out to my car to put them on and they don't fit!!http://www.e90post.com/forums/images...es/mad0260.gif So I called up today and they claim "We don't sell BMW wheel caps for aftermarket wheels" SO WHY WOULD YOU PLACE MY ORDER IF I SPECIFIED THAT I HAD TSW WHEELS?!?!??!?! Best of all they don't want to refund my shipping that I had to pay for to get my incorrect wheel caps. IMO, that's terrible customer support. If they screwed up they should eat the shipping costs, not the customer! OK I'm don't venting, just know I will never be doing business with tire rack again.
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10-14-2010, 10:35 AM	#2
MusclezMarinara Banned 262 Rep 5,018 Posts Drives: VALNCYA Join Date: Jan 2009 Location: Jersey iTrader: (23) Garage List 2011 BMW 1M [9.22] 2009 335i Sedan xdrive [9.34]	^^ SMH
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10-15-2010, 06:15 PM	#3
02themax Captain 28 Rep 946 Posts Drives: E90 335i Join Date: Apr 2008 Location: Calgary, AB iTrader: (6)	Sucks! Tire rack has always been good for me but I'm with you on this one. __________________ E90 335i Sport Package - Logic 7 Sound w/ipod - Bluetooth - Comfort Access - PDC - 19" M3 Reps 275/30 235/35 - Blacklines - 10mil spacers rear, 5mil spacers front - BMW Alarm
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10-15-2010, 07:48 PM	#5
Sean@PYSpeed.com Major General 306 Rep 8,952 Posts Drives: 2009 AW E92 M3 Join Date: Nov 2009 Location: Bay Area iTrader: (22)	TireRack they are generally good. Call them up and let them know, their reps should be able to solve your problem quickly
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10-15-2010, 08:26 PM	#6
pruettfan Brigadier General 1622 Rep 3,402 Posts Drives: 2017 M2, LBB, DCT, Exec Join Date: Jul 2009 Location: Chandler, AZ iTrader: (0)	You said you wanted wheel caps and they sent them to you. I find it hard to believe that you asked for BMW wheel caps and they sent you something else. It is all about communication and regardless who is at fault, why is this such a big deal???
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10-18-2010, 07:37 AM	#8
Gary@TireRack Moderator 369 Rep 4,745 Posts Drives: Formerly 1995 M3 Join Date: Oct 2006 Location: South Bend, IN, Tire Rack HQ iTrader: (2)	What I said on the sales call was "as long as your wheels accept OE BMW caps, these will fit with no problem" because the BMW caps we sell are OE center caps. I'm sorry if there was any confusion. I use the same wording on all forum callers buying caps only. We don't carry TSW wheels, so I would have no way of knowing what size of cap they accept. We would have no problem taking the caps back if they are not damaged. __________________ Gary. Tire and Wheel Forum Moderator. Tire Rack Sales Rep Gary@Tirerack.com http://www.tirerack.com/a.jsp?a=AH8&url=index.jsp Please refer to 'Gary/E90 Post' as your previous contact when you order online to help support this forum.
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10-20-2010, 12:27 PM	#14
brocklanders Major 106 Rep 1,428 Posts Drives: the uno, mineral white Join Date: Mar 2010 Location: houston iTrader: (3) Garage List 06 325 [0.00]	does tire rack sell tsw? i dont remember seeing them on the website, i wouldnt expect a vendor to have info on a product they dont sell. i have bought wheels, suspension and brake parts from them in the past year, and have nothing but good things to say about my service.
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10-21-2010, 10:13 AM	#16
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Having recently picked up a winter set of BMW wheels/tires that did not have the center caps, I have researched and found that there are several sizes (why, is beyond me) made by BMW. So even for a BMW wheel you need to know what size you need. For an aftermarket wheel, the best you could do would be to measure (or look up the wheel online and hope they provide the spec) to see if a OEM cap would fit. I bought a set from BavAuto. A wee bit pricey, but they should be the right ones, and genuine parts. __________________ I think it is bad luck to be superstitious
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08-02-2011, 09:58 AM	#17
M3 Eater Major 36 Rep 1,054 Posts Drives: 335i Sedan Join Date: May 2010 Location: Unknown iTrader: (3) Garage List 2007 335i [0.00]	I need TSW silver center caps with Black and red writting to fit my 18" donningtons. I have been trying hard to match them up for about 8 months. I can't get a hold of anyone that is confident about the fitment __________________ JB4 beta 15 ohms FSB,AEM inline filter/ CM 10, ETS fmic, ER custom made charge pipe,TSW Donnington 18's,Simitumo HTRZ3, Injen DCI, AR DPs, Forge DVs, AA SLD, Koni FSD, ZSP springs.
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