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Bad experience with LTBMW
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05-25-2010, 11:10 PM | #1 |
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Bad experience with LTBMW
last month I decided to order a set of M-tech bumper for my E90. Knowing that LTBMW have a good reputation, I have no doubt about Long's quality of work, and service. when I ordered the bumper, I told him that my car have PDC holes, and I want him to cut the diffuser so it will fit my quad exhaust. I paid him on the same day 20th April. on 11th May, I just got the bumper, and found out that there's no Parking Distance Holes in the bumper and he haven't cut the diffuser. I call him right away, but he said he's willing to pay only $20 to drill the holes and he'll send the PDC mounting bracket overnight. UNTIL THIS POINT, I still have NOT gotten any package from him.
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05-25-2010, 11:29 PM | #2 |
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Okay so here's how it's gonna go:
First- people are gonna chime in with how LTBMW is the greatest ever so it can do no wrong and that they're sure it will work out. Then- some people will say that it's understandable and that sometimes there are delays and that it's not the end of the world. And then- some will say (after accepting it) that every shop will have dissatisfied customers (even though some people are just ignorant of this fact and think that every single shop is supposed to cater them down to the t). Finally- LTBMW will chime in and explain stuff and work something out and everyone will go "glad things worked out" and "way to go", etc. |
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05-25-2010, 11:42 PM | #3 | |
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joking aside, Garry I am sorry the PDC holder took so long to come. I took down the order and you never once mention your car have PDC. If it had PDC, your bumper would be order specific to PDC. simply as that. Either way, I am willing to work with you. For the body shop to charge you $40 to drill 4 more holes is crazy. You are paying them to install the bumper anyways. Anyhow, I told you I sent out those PDC holders last week and I did. I told you to call me and let me know status. I heard nothing from you so I assume it was there. I get a call from you yesterday telling me you did not get the PDC holder. I immediately overnight out some PDC today. here is the tracking for you. usps.com EO 976 493 217 US Last edited by longtran@ltbmw; 05-25-2010 at 11:52 PM.. |
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05-25-2010, 11:48 PM | #4 |
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what we've got here is failure to communicate..........
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05-25-2010, 11:50 PM | #5 | |
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let me clear my point: first - The order was totally screwed up, and I'm not bitching about it. two - he just want to pay $20 to drill the holes, and the body shop that I went to charged me more than that. but I didn't ask him for more money three - he said he will ship the bracket overnight, and I still not get it until now. (about a week and a half). so if you're situated in this condition, I bet you will get mad too.
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05-25-2010, 11:53 PM | #6 | |
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05-25-2010, 11:55 PM | #7 | |
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05-25-2010, 11:57 PM | #8 | |
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05-25-2010, 11:58 PM | #9 | |
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05-26-2010, 12:29 AM | #11 | |
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05-26-2010, 01:44 AM | #13 |
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yeah, I did drill it by myself.. but I'll ask bodyshop to install the bumper..
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05-26-2010, 01:46 AM | #14 |
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20 bucks is nothing dude. the point here is the responsibilities, not money. you just don't get it! nvm, I think I'll let mod close this thread.
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05-27-2010, 03:52 AM | #15 | |||
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Well before you two argue about an appropriate remedy, I think it is important to clarify whether the customer actually informed LTBMW of having PDC. Any screenshots of PMs or emails for proof on either side?
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Thank you for proving my point...did you even read the thread? Leaving it to the customer to drill it himself...that is pure win? Not exactly a fail either, but at best it's a compromise. LTBMW is awesome, I agree wholeheartedly. But this blind devotion is getting ridiculous. Last edited by XiaoDeeDeee; 05-27-2010 at 04:12 AM.. |
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