[OC Guy]

Originally Posted by hunter399

I think banning eisenhaus is a good idea, just not yet.

if they are banned it will be difficult for them to communicate with their customers on this forum.

I never suggested banning bro, but still a vendor? You can have vendor status removed without being banned.

[PAKMAN]

Originally Posted by OC 335i

Talk is cheap.

you know ...ill tell you later.

[san~man]

Guys,
Tim just called me and resolved my situation to my liking.

Please don't ask me to give you any specifics, because everything we discussed was confidential and recorded, but I can say that my situation is resolved and will be closed once the appropriate paperwork is drafted and signed by all parties involved. I can't disclose anything in my situation, as that would jeopardize my resolution and I will NOT risk getting my situation resolved just to share the details with anyone else. I'm sure you can understand that.

Those of you who called in to Eisenhaus should be getting calls soon. All I can say is that although Eisenhaus did do wrong, they are doing their best to bring closure to this situation. For that, I give them due credit. Thank you to Tim, Jason, and John for making an effort to right a wrong.

Good luck to everyone else.

[stressdoc]

Originally Posted by Palella@Industry

I just spoke to the owner of Eisenhaus and he has told me that Eisenhaus will be taking care of this situation. They will be handling each case individually and doing so in a timely fashion.

Many of you have posted your info in this thread but for those that haven’t please do so.

http://www.e90post.com/forums/showth...06#post2116606

We will all be awaiting a response from Eisenhaus.

No details? What is their idea of taking care of customers? Full refund? Timely exchange? It's great to hear that they plan to fix this mess, but the "handling each case individually" sets off a bunch of alarm bells. They need a one policy fits all with complete transparency.

[Alias]

Originally Posted by san~man

Guys,
Tim just called me and resolved my situation to my liking.

Please don't ask me to give you any specifics, because everything we discussed was confidential and recorded, but I can say that my situation is resolved and will be closed once the appropriate paperwork is drafted and signed by all parties involved. I can't disclose anything in my situation, as that would jeopardize my resolution and I will NOT risk getting my situation resolved just to share the details with anyone else. I'm sure you can understand that.

Those of you who called in to Eisenhaus should be getting calls soon. All I can say is that although Eisenhaus did do wrong, they are doing their best to bring closure to this situation. For that, I give them due credit. Thank you to Tim, Jason, and John for making an effort to right a wrong.

Good luck to everyone else.

+1 I received a call an hour ago from him.

I wasnt going to say anything until I saw other postings

Overall you summed it up and they are doing their best to make everyone happy! (I am)

[M5Beast]

My shop spoke with Tim earlier and says they got it straightend out now as well.. Just have to see is Tim pulls through.. Will know by Monday/Teusday

[san~man]

Originally Posted by stressdoc

No details? What is their idea of taking care of customers? Full refund? Timely exchange? It's great to hear that they plan to fix this mess, but the "handling each case individually" sets off a bunch of alarm bells. They need a one policy fits all with complete transparency.

They can't do that bro, everyone bought different items that costed different prices. That's why it's a case-by-case basis.

[stressdoc]

Well San~man, that's great that you have been taken care of. But you took on the responsibility of organizing the group of customers, and representing them. Different items, different prices, so what? Eisenhaus should offer to refund or replace and come clean. For everyone. And state so publicly. Alternatively some may be reasonably satisfied with the product that they received, and only want some compensation for reduced value; that still should be a public document, with specified refunds for each part. Secretive "case by case" is not the forthright way to handle this, IMO.

[OC Guy]

Originally Posted by stressdoc

Well San~man, that's great that you have been taken care of. But you took on the responsibility of organizing the group of customers, and representing them. Different items, different prices, so what? They should offer to refund or replace and come clean. For everyone.

I agree.

Sanford, can you say whether or not that they offered a full refund option?

[san~man]

Originally Posted by stressdoc

Well San~man, that's great that you have been taken care of. But you took on the responsibility of organizing the group of customers, and representing them. Different items, different prices, so what? They should offer to refund or replace and come clean. For everyone.

I'm glad to help out however I can. I'm just glad that this is getting resolved, but in the end some people won't be satisfied no matter what. I only hope it works out to everyone's liking.

Yes, that's true, everyone should be compensated somehow. However, if I explain in more detail I may give out too much information, so I'll only say it's different for everyone since everyone bought different parts/systems. I'll leave it at that.

[san~man]

Originally Posted by OC 335i

I agree.

Sanford, can you say whether or not that they offered a full refund option?

I'm sorry, but I can't.

[OC Guy]

So it all boils down to money it seems. Even if you were deceived, a monetary compensation makes it okay as long as you keep everything hush hush? Sounds good for Eisenhaus.

[CarFann]

good that you were taken care of.

[gundamfans]

Originally Posted by san~man

Guys,
Tim just called me and resolved my situation to my liking.

Please don't ask me to give you any specifics, because everything we discussed was confidential and recorded, but I can say that my situation is resolved and will be closed once the appropriate paperwork is drafted and signed by all parties involved. I can't disclose anything in my situation, as that would jeopardize my resolution and I will NOT risk getting my situation resolved just to share the details with anyone else. I'm sure you can understand that.

Those of you who called in to Eisenhaus should be getting calls soon. All I can say is that although Eisenhaus did do wrong, they are doing their best to bring closure to this situation. For that, I give them due credit. Thank you to Tim, Jason, and John for making an effort to right a wrong.

Good luck to everyone else.

Exactly the same here. Tim called me up many (whilst I was in a meeting unavailable to answer the call) times, trying to expedite the situation. My conversation is also recorded and I will not reveal or share information in any way that would jeopardize the process. Similarly, my case is closed when all parties, including me, sign the papers and get things done. I will no longer be posting on this topic anymore after this one.

Eisenhaus was clearly wrong in this situation. But I must commend their efforts to fix what was wrong, and had great customer service in dealing with us (I can't imagine what a day it has been for those guys, in particular Tim).

Please contact Eisenhaus for any queries.

And the final word, my full cat-back exhaust is running quite well, sound is still great. Minor rasping sound and SR pipes fitment issues, but the mechanics who install them for you should be able to resolve that. Time to change my sig.

Peace out everyone.

[!Xoible]

Originally Posted by OC 335i

So it all boils down to money it seems. Even if you were deceived, a monetary compensation makes it okay as long as you keep everything hush hush? Sounds good for Eisenhaus.

this is america my friend. everything boils down to $$$

[OC Guy]

Originally Posted by mantis

this is america my friend. everything boils down to $$$

Apparently so.

[Minipuck V 2.0]

mantis is right ... pay them off, keep their mouth shut ...

[Crazy Bimmer]

Sounds like a good deal by those who have gotten a call back.

Congrats guys! This was taken care of pretty fast. Thought it would have gone longer before seeing anything happen.

Also hats off to IND for keeping everyone informed as well.

[Minipuck V 2.0]

forget it jack ... this is chinatown

[Amir87]

Can someone tell me, I bought mine used, does that mean I am SOL?

Im screwed because I have no paperwork or anything.

Anyone know?

[down4it]

Originally Posted by stressdoc

No details? What is their idea of taking care of customers? Full refund? Timely exchange? It's great to hear that they plan to fix this mess, but the "handling each case individually" sets off a bunch of alarm bells. They need a one policy fits all with complete transparency.

From what i understood they offered a friend of mine $1100 and new carbon tips... What happened to breaking the US laws???

[e92man]

wow! looks like eissenhaus is gonna be hated on e90post. i wonder if that is why oc335i's exhaust was really loud and funny sounding( at least thats wat he said in one of the threads)