How do you like my new TR balancing job?

OC Guy · 10-12-2007, 04:36 PM

Quote:

Originally Posted by stubenhocker

Kudos to Lynne at Tire Rack, her support has been sensational and she has fixed the problems!
Because of her professionalism I will continue to be an enthusiastic customer of Tire Rack!

Perhaps you could take a page from her book and be as professional as her next time.

VMRWheels · 10-12-2007, 04:38 PM

Did you put the wheels on the car before you got them rebalanced? There may have been an abnormally large amount of weights, but it wouldn't have been sent out the door unless the balancing machine said it was balanced.

Still, glad you got the issue resolved, and I'm sure there are not as many weights on it this time as there were before.

judec · 10-12-2007, 04:49 PM

well, the wheel is balanced. BUT! I would never buy a wheel balanced with so many weights. send it back.

Gary@TireRack · 10-13-2007, 10:43 AM

For the record we do have some of the best trained people and best state-of-the-art balancing equipment in the industry. One tech back in our mount and balance area will likely have more expertise and experience mounting high performance wheels and tires than most local shops have with all of their staff combined. For whatever reason this particular balance job wasn't done well and my customer service department will try to make it right both with our customer and get with the tech and his manager to be sure it doesn't happen to someone else again.

10-13-2007, 11:02 AM

Quote:

Originally Posted by Gary@TireRack

For the record we do have some of the best trained people and best state-of-the-art balancing equipment in the industry. One tech back in our mount and balance area will likely have more expertice and experience mounting high performance wheels and tires than most local shops have with all of their staff put combined. For whatever reason this particular balance job wasn't done well and my customer service department will try to make it right both with our customer and get with the tech and his manager to be sure it doesn't happen to someone else again.

Much love to see Gray be the stand up guy he has always been all the way since I knew him from E46fan.

for being the bigger man. We all know dealing with cars & shipping everything doesn't come as it was shipped, since it is getting moved and thrown around from place to place.

10-12-2007, 04:38 PM	#24
VMRWheels BimmerPost Supporting Vendor 2038 Rep 25,989 Posts Drives: BMW Join Date: Jun 2007 Location: Anaheim, CA iTrader: (4) Garage List 2013 BMW M3 [10.00] 2015 BMW M4 [0.00] 2013 BMW F30 [0.00] 2014 BMW F22 [0.00] 2013 BMW F06 [0.00]	Did you put the wheels on the car before you got them rebalanced? There may have been an abnormally large amount of weights, but it wouldn't have been sent out the door unless the balancing machine said it was balanced. Still, glad you got the issue resolved, and I'm sure there are not as many weights on it this time as there were before. __________________ VMR\|Wheels \| 714.442.7916 \| sales@velocitymotoring.com \| www.velocitymotoring.com \| facebook \| flickr \| Instagram
	Appreciate 0 Quote

10-12-2007, 04:49 PM	#25
judec born to be turbocharged 24 Rep 1,347 Posts Drives: Not a bimmer yet Join Date: May 2007 Location: Slovakia iTrader: (0)	well, the wheel is balanced. BUT! I would never buy a wheel balanced with so many weights. send it back. __________________ Disclaimer: All this message was written with recycled electrons.
	Appreciate 0 Quote

10-13-2007, 10:43 AM	#26
Gary@TireRack Moderator 369 Rep 4,745 Posts Drives: Formerly 1995 M3 Join Date: Oct 2006 Location: South Bend, IN, Tire Rack HQ iTrader: (2)	For the record we do have some of the best trained people and best state-of-the-art balancing equipment in the industry. One tech back in our mount and balance area will likely have more expertise and experience mounting high performance wheels and tires than most local shops have with all of their staff combined. For whatever reason this particular balance job wasn't done well and my customer service department will try to make it right both with our customer and get with the tech and his manager to be sure it doesn't happen to someone else again. __________________ Gary. Tire and Wheel Forum Moderator. Tire Rack Sales Rep Gary@Tirerack.com http://www.tirerack.com/a.jsp?a=AH8&url=index.jsp Please refer to 'Gary/E90 Post' as your previous contact when you order online to help support this forum. Last edited by Gary@TireRack; 10-13-2007 at 02:01 PM..
	Appreciate 0 Quote