Warranty on parts replaced under warranty?

nuclearbeef · 01-19-2015, 09:51 PM

I had my urea tank replaced under platinum extended warranty about six months and less than 5k miles ago. Got the SES light and 999 miles until no start last week. Took it in to find my extended warranty expired January 4.

SA said urea pump is bad. It is integral to the tank, so the 6 month old tank needs to be replaced again.

SA said that parts replaced under warranty do not carry an independent warranty but will only be warrantied until the expiration of the extended warranty on the car. This does not sound right to me.

He kicked it up to his manager and his manager kicked it up to the regional manager to "see what they could do for me." Still awaiting a reply from regional manager.

Anybody know anything about this?

JW

taibanl · 01-20-2015, 12:19 AM

Quote:

Originally Posted by nuclearbeef

I had my urea tank replaced under platinum extended warranty about six months and less than 5k miles ago. Got the SES light and 999 miles until no start last week. Took it in to find my extended warranty expired January 4.

SA said urea pump is bad. It is integral to the tank, so the 6 month old tank needs to be replaced again.

SA said that parts replaced under warranty do not carry an independent warranty but will only be warrantied until the expiration of the extended warranty on the car. This does not sound right to me.

He kicked it up to his manager and his manager kicked it up to the regional manager to "see what they could do for me." Still awaiting a reply from regional manager.

Anybody know anything about this?

JW

IIRC ...or 24 months whichever is longer.

Edit. Just checked. Yep- two years regardless of mileage. (Excluding 'worn' parts I.e. Brake pads)

It's right on BMW USA website under "warranties"

joe_planet · 01-20-2015, 08:06 AM

Any work performed has a warranty

Either factory warranty cpo or you pay for it. But it doesnt matter who paid

nuclearbeef · 01-20-2015, 08:29 AM

I browsed and searched BMW's website, but could not find the information.
The only choice I have when I click on "warranty information" is to choose my model and download a warranty/service booklet.

I still await a call back from my SA. I'd love to be armed with something in writing.
I checked my invoice for the tank replacement 6 mo ago. Nothing about warranty for the work performed.

Puerto Rican 335d · 01-20-2015, 08:29 AM

yep 24 mo warranty

taibanl · 01-20-2015, 11:45 AM

http://www.bmw.com/com/en/owners/service/warranty.html

nuclearbeef · 01-20-2015, 12:11 PM

Thank you!

You are a gentleman and a scholar!

I hope it won't matter, but I cannot find a corollary on BMW USA website. (wrings hands)

taibanl · 01-20-2015, 03:15 PM

Quote:

Originally Posted by nuclearbeef

Thank you!

You are a gentleman and a scholar!

I hope it won't matter, but I cannot find a corollary on BMW USA website. (wrings hands)

There is one. Its under "parts"

nuclearbeef · 01-25-2015, 07:46 PM

Turned out that they hooked up two lines backwards when they installed the tank six months ago which caused the pump to inject excess DEF. Tank was empty causing SES light and 999 mi to no start.

They fixed it gratis. Picking it up tomorrow.

Time to delete alphabet soup, methinks.

01-19-2015, 09:51 PM	#1
nuclearbeef Private 8 Rep 54 Posts Drives: 2010 335d Join Date: Jun 2014 Location: Memphis iTrader: (0)	Warranty on parts replaced under warranty? I had my urea tank replaced under platinum extended warranty about six months and less than 5k miles ago. Got the SES light and 999 miles until no start last week. Took it in to find my extended warranty expired January 4. SA said urea pump is bad. It is integral to the tank, so the 6 month old tank needs to be replaced again. SA said that parts replaced under warranty do not carry an independent warranty but will only be warrantied until the expiration of the extended warranty on the car. This does not sound right to me. He kicked it up to his manager and his manager kicked it up to the regional manager to "see what they could do for me." Still awaiting a reply from regional manager. Anybody know anything about this? JW
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01-20-2015, 08:06 AM	#3
joe_planet Captain 41 Rep 800 Posts Drives: 2011 X5d Join Date: Apr 2013 Location: DFW iTrader: (1)	Any work performed has a warranty Either factory warranty cpo or you pay for it. But it doesnt matter who paid
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01-20-2015, 08:29 AM	#4
nuclearbeef Private 8 Rep 54 Posts Drives: 2010 335d Join Date: Jun 2014 Location: Memphis iTrader: (0)	I browsed and searched BMW's website, but could not find the information. The only choice I have when I click on "warranty information" is to choose my model and download a warranty/service booklet. I still await a call back from my SA. I'd love to be armed with something in writing. I checked my invoice for the tank replacement 6 mo ago. Nothing about warranty for the work performed.
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01-20-2015, 08:29 AM	#5
Puerto Rican 335d Brigadier General 229 Rep 3,489 Posts Drives: Montego Blue 335d Join Date: Jun 2011 Location: Puerto Rico(Dominican Republic 03/2017) iTrader: (0)	yep 24 mo warranty __________________ RENNtech Flash(Lenny Wu)/WAGNER IC Enkei Rajin 18"/Execuhitch Hitch/Koni FSD Soft Ride Bike Rack/Brava Synthetic Motor Oil(Made in Puerto Rico)/Meth(in the works)/CBU done w Andrew EGR Race Pipe (whoa! what an animal it is now)
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01-20-2015, 11:45 AM	#6
taibanl Brigadier General 281 Rep 4,121 Posts Drives: BMW Join Date: Sep 2010 Location: NA iTrader: (4)	http://www.bmw.com/com/en/owners/service/warranty.html
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01-20-2015, 12:11 PM	#7
nuclearbeef Private 8 Rep 54 Posts Drives: 2010 335d Join Date: Jun 2014 Location: Memphis iTrader: (0)	Thank you! You are a gentleman and a scholar! I hope it won't matter, but I cannot find a corollary on BMW USA website. (wrings hands)
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01-25-2015, 07:46 PM	#9
nuclearbeef Private 8 Rep 54 Posts Drives: 2010 335d Join Date: Jun 2014 Location: Memphis iTrader: (0)	Turned out that they hooked up two lines backwards when they installed the tank six months ago which caused the pump to inject excess DEF. Tank was empty causing SES light and 999 mi to no start. They fixed it gratis. Picking it up tomorrow. Time to delete alphabet soup, methinks.
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