[Mr.335]

Purchased this awhile ago, waiting to see if there would be another response email but i guess it is my fault for not reading the "Return Policy"

Basically received the item, looked good upon unwrapping the bubble wrap and slid of foam.

Test fitted on my car and noticed that the drivers side portion of the lip (carbon fiber part) has a crack in it.

Sent an email to ECS Tuning and received back....

"With the part being installed there is no warranty on it. Also per our terms of use we do not return bumpers especially once removed from original packaging.".....

'ECS Tuning does not accept returns on the following items:

Non-Stocking Items (i.e. products that are not regularly stocked.)
Special Order Parts, commonly referred to as No Cancel / No Return products
Electronic items (i.e. Any products that are controlled by or contains electronic components)
VIN coded products (i.e. items ordered specifically for your VIN)
Body / Exterior Automotive Panels (i.e. Bumper, Fender, Valance, etc.)
Clearance / On Sale Items
Limited Quantity Sale Items
Scratch and Dent Items"

So basically telling me that I have to know the item is damaged before removing the bubble wrap etc but there is no chance for a return or at least an exchange for a corrected one since they do not accept refunds for body parts. Big risk I see it as.

Here are the pics.










Previously I only heard good things about them, even ordered my fog light bulbs from them. They have extremely fast shipping. After seeing this though, been ordering elsewhere.

[Koreyy]

i recently bought one that has little dent on it for around $80 + shipping when they put on the forum. i will take a pic after installed.

[JYohay]

Yea are you sure when you ordered that it didn't Say "scratch and dent" as I saw it for sale for a few weeks.
I know someone near JFK that repairs carbon if your interested

[Koreyy]

Originally Posted by JYohay

Yea are you sure when you ordered that it didn't Say "scratch and dent" as I saw it for sale for a few weeks.
I know someone near JFK that repairs carbon if your interested

that was me. it seems not that bad from the pic, not cracked, anyway i can diy just simple way?

[Mr.335]

Originally Posted by JYohay

Yea are you sure when you ordered that it didn't Say "scratch and dent" as I saw it for sale for a few weeks.
I know someone near JFK that repairs carbon if your interested

Nope, I made sure to check everything on the web page since $270 seemed a little low for a painted lip w/ CF. Nothing stated Scratch and Dent.