Towson BMW came through....

deletedelete · 04-07-2009, 08:43 PM

Went and got 7 quarts of oil and a filter for my break-in oil change. Got home, drained the oil and found the oil filter to be about three sizes too big. Checked the part number and the oil filter was the wrong one. I called and raised heck, since I was unable to drive the vehicle. They couldnt drop off the proper filter until the next day. So I finally made my way to the dealership.

They got the correct filter plus they gave me an extra oil filter plus 7 free quarts. So I got a full oil change kit for free for my inconvenience. Definitely a satisfied customer.

wakeboarder109 · 04-07-2009, 08:49 PM

Glad to hear that there are some reliable service departments out there.

eldudo · 04-07-2009, 08:54 PM

Quote:

Originally Posted by wakeboarder109

Glad to hear that there are some reliable service departments out there.

I wouldn't use the word reliable.
If they were reliable they would have used the correct part to begin with, don't you think?

This scares me a bit, since I go to BMW of Towson for service.
So far, I've only had 1 oil change done there last year and just last month I did my own interim 7.5k mile oil change at home and the filter was the correct part.

Now I'll be paranoid and may check the filter in the service bay before I leave for home! Scary.

deletedelete · 04-07-2009, 09:02 PM

Quote:

Originally Posted by eldudo

I wouldn't use the word reliable.
If they were reliable they would have used the correct part to begin with, don't you think?

This scares me a bit, since I go to BMW of Towson for service.
So far, I've only had 1 oil change done there last year and just last month I did my own interim 7.5k mile oil change at home and the filter was the correct part.

Now I'll be paranoid and may check the filter in the service bay before I leave for home! Scary.

The incorrect filter would not have fit. The parts guy said he thought I said "05" instead of "09." There is no way they could put the wrong filter on your car since the sizes are so drastically different. Honest mistake on their part.

eldudo · 04-07-2009, 09:13 PM

Quote:

Originally Posted by Prowess Symphony

The incorrect filter would not have fit. The parts guy said he thought I said "05" instead of "09." There is no way they could put the wrong filter on your car since the sizes are so drastically different. Honest mistake on their part.

phew!
Heck, good to know that they made it up to you in the end.

So far I've only been there twice (knock on really hard wood) and the service dept. has been good as well as getting a loaner each time with no need to make an appointment in advance. Just have to show up early.

SteveMD · 04-09-2009, 06:57 PM

Towson's sister store in Bel Air (actually Hickory/Forest Hill) has a top notch service dept. Never had an issue.

1N54E92 · 04-19-2009, 09:35 AM

Quote:

Originally Posted by SteveMD

Towson's sister store in Bel Air (actually Hickory/Forest Hill) has a top notch service dept. Never had an issue.

I've been to both locations. I like BMW of Bel Air better. Very laid-back environment with friendly staffs. No problems so far.

SteveMD · 05-04-2009, 06:22 PM

Yup, they've been working on a particularly wierd iDrive problem on our new LCI and have gone the extra mile to get it resolved. Joe and Brian are top notch chaps. Gave us a nice 528 to drive around in

tres · 08-11-2009, 07:29 AM

ive been to both bel air and towson for long cranks bel air updated the software a day later the reduced engine light came on took it to towson they said it was the fuel pump and replaced it and as soon as i drove off the lot the reduced engine light came back on which pissed me off but both staff were very friendly this was just my experience i think i will take my stuff back to tischer

Wonka · 08-20-2009, 01:29 PM

Last week, I completed a pleasant buying experience at BMW of Towson. As for service, it'll be either their Towson or Bel Air site since both are relatively close to my home address. I have heard good words about the Bel Air site so they'll get the first shot.

LiveWire · 08-23-2009, 06:03 PM

I've used Towson's service department for the last 5 years. Generally, I've been very pleased with them.

04-07-2009, 08:43 PM	#1
deletedelete Major General 361 Rep 5,873 Posts Drives: m Join Date: Nov 2008 Location: usa iTrader: (14) Garage List 2013 e92 M3 [0.00] 2011 e93 M3 (sold) [0.00] 2009 335xi (sold) [0.00]	Towson BMW came through.... Went and got 7 quarts of oil and a filter for my break-in oil change. Got home, drained the oil and found the oil filter to be about three sizes too big. Checked the part number and the oil filter was the wrong one. I called and raised heck, since I was unable to drive the vehicle. They couldnt drop off the proper filter until the next day. So I finally made my way to the dealership. They got the correct filter plus they gave me an extra oil filter plus 7 free quarts. So I got a full oil change kit for free for my inconvenience. Definitely a satisfied customer. __________________ ---> Click For xi/xDrive Suspension Compatibility List <---
	Appreciate 0 Tweet Quote

04-07-2009, 08:49 PM	#2
wakeboarder109 Lieutenant Colonel 167 Rep 1,734 Posts Drives: in High Country Join Date: Jul 2008 Location: RVA iTrader: (3)	Glad to hear that there are some reliable service departments out there.
	Appreciate 0 Quote

04-09-2009, 06:57 PM	#6
SteveMD Colonel 193 Rep 2,485 Posts Drives: 2016 F10 535i MSport Join Date: Dec 2005 Location: Raventown! iTrader: (3)	Towson's sister store in Bel Air (actually Hickory/Forest Hill) has a top notch service dept. Never had an issue. __________________ 2006 E90 330i (retired) 2009 E90 335i (retired) 2012 E70 X5 50i M Sport (retired) 2016 F10 535i M Sport
	Appreciate 0 Quote

05-04-2009, 06:22 PM	#8
SteveMD Colonel 193 Rep 2,485 Posts Drives: 2016 F10 535i MSport Join Date: Dec 2005 Location: Raventown! iTrader: (3)	Yup, they've been working on a particularly wierd iDrive problem on our new LCI and have gone the extra mile to get it resolved. Joe and Brian are top notch chaps. Gave us a nice 528 to drive around in __________________ 2006 E90 330i (retired) 2009 E90 335i (retired) 2012 E70 X5 50i M Sport (retired) 2016 F10 535i M Sport
	Appreciate 0 Quote

08-11-2009, 07:29 AM	#9
tres Major 34 Rep 1,381 Posts Drives: 2011 bmw 335is 6MT Join Date: Apr 2009 Location: maryland iTrader: (6)	ive been to both bel air and towson for long cranks bel air updated the software a day later the reduced engine light came on took it to towson they said it was the fuel pump and replaced it and as soon as i drove off the lot the reduced engine light came back on which pissed me off but both staff were very friendly this was just my experience i think i will take my stuff back to tischer
	Appreciate 0 Quote

08-20-2009, 01:29 PM	#10
Wonka Racer 5 48 Rep 823 Posts Drives: '09 E92 335i xDrive M Sport Join Date: Mar 2009 Location: MD iTrader: (3) Garage List 2009 (7/21/09 build ... [8.16]	Last week, I completed a pleasant buying experience at BMW of Towson. As for service, it'll be either their Towson or Bel Air site since both are relatively close to my home address. I have heard good words about the Bel Air site so they'll get the first shot. __________________ Hunt Valley Horsepower Photo Timeline - August '09 to August '13
	Appreciate 0 Quote

08-23-2009, 06:03 PM	#11
LiveWire Enlisted Member 0 Rep 47 Posts Drives: 335i Join Date: May 2007 Location: Baltimore, MD iTrader: (0)	I've used Towson's service department for the last 5 years. Generally, I've been very pleased with them.
	Appreciate 0 Quote