(GVA)Autowest BMW

Jonsiu · 08-12-2011, 03:45 PM

I recently got my car serviced at autowest bmw, my service advisor was Gigi Tse. The cup holder clip on the passenger right side cracked and fell off, without question she got it replaced with the new LCI ones with the silver trim and also replaced the one near the center console for free to match it up

. The cup holders themselves are $120 from the dealer, so i saved a hella lot.

This is just a shoutout to Gigi Tse@Autowest. Best customer service everytime! Highly recommended

.

Mr&Mrs323i · 08-12-2011, 04:42 PM

Glad to hear you got good service. Was that covered under warranty?

I give her a 3 out of 5 for service.

Jonsiu · 08-12-2011, 04:48 PM

Its not supposed to, but she gave me a wink and did it for me and squeezed in to perform the maintenance service for me at the same time.

ELITE_TRAYUNZE · 08-12-2011, 04:58 PM

Did she give you a BJ afterwards too?

Jonsiu · 08-12-2011, 05:30 PM

No, if ur looking for a BJ from an service advisor then ur pretty sad.

Yvette · 08-12-2011, 06:40 PM

by reading your sig, you have heavy mods, I am quite surprised SA was very mod friendly

with that saying, do you think they would replace my wheel trim that was peel off under warranty?

hyphyy · 08-12-2011, 07:56 PM

Gigi is good

gaifaun · 08-12-2011, 08:00 PM

hmm i have a service coming up at bmw store.. should i give auto west a try?

Jonsiu · 08-12-2011, 08:28 PM

Quote:

Originally Posted by gaifaun

hmm i have a service coming up at bmw store.. should i give auto west a try?

Autowest gets thing done pretty fast from my experience, and provides courtesy car :thumb:

TOPEC · 08-12-2011, 08:37 PM

Quote:

Originally Posted by e90sexion

by reading your sig, you have heavy mods, I am quite surprised SA was very mod friendly

with that saying, do you think they would replace my wheel trim that was peel off under warranty?

well all of his listed mods r purely cosmetic so it shouldnt cause any problems

ELITE_TRAYUNZE · 08-12-2011, 10:57 PM

Quote:

Originally Posted by Jonsiu

Its not supposed to, but she gave me a wink and did it for me and squeezed in to perform the maintenance service for me at the same time.

Quote:

Originally Posted by Jonsiu

No, if ur looking for a BJ from an service advisor then ur pretty sad.

You said she winked at you so I thought you guys had some kind of a connection going on there....

Jonsiu · 08-12-2011, 11:57 PM

Quote:

Originally Posted by ELITE_TRAYUNZE

You said she winked at you so I thought you guys had some kind of a connection going on there....

No! dont get me wrong... Because it shouldn't be covered under warranty but she did it for me anyways... thats why she gave me a *wink*

ez_2get · 08-13-2011, 01:45 AM

got my car serviced there before at the express reception area (under warranty, forgot what service it was). they screwed up on my scheduled time. took them over 1 hour before they even touched my car. i vented out a bit as they wasted my time (I got to sneak out of my office). i went inside where the SAs were, and spoke to gigi. she understood my predicament, apologized, and gave me a free "basic" spa (worth a li'l over $100), valid within 1 year.

was a bit surprised at her gesture, as i know the culture that exist at this dealership is in contrary of her action.

kevinchan103 · 08-13-2011, 12:51 PM

last time i had my car for battery recall.. Autowest let me choose the courtesy car.. (brand new 328 instead of normal 323) and they gave me back the car in 3 hours (was saying it had to take one day)

ELITE_TRAYUNZE · 08-13-2011, 01:45 PM

Quote:

Originally Posted by kevinchan103

last time i had my car for battery recall.. Autowest let me choose the courtesy car.. (brand new 328 instead of normal 323) and they gave me back the car in 3 hours (was saying it had to take one day)

BJ would almost always give me a brand new 335i or 135i for my courtesy car...

TwinPowerF30 · 08-13-2011, 11:18 PM

BJ gave me mazda 3, some kind of Jeep, Volvo C30. Auto West gave me Camry, 323i.

gaifaun · 08-14-2011, 12:14 AM

well guys, i booked an appointment, we will see how it goes with Gigi because past experiences with other SA's and autowest weren't plesant (didn't fix the stuff that was promised, crappy courtesy cars etc).

last time i was at the BMW store, they invited me to go to the manager's room to look a the white board of cars that were available as demo cars. there was 335xi, 335d, various 328's but i chose the 128 convertible

. what a blast that little thing.

Hope i get a BMW loaner at Autowest.

Jonsiu · 08-14-2011, 02:53 AM

Quote:

Originally Posted by gaifaun

well guys, i booked an appointment, we will see how it goes with Gigi because past experiences with other SA's and autowest weren't plesant (didn't fix the stuff that was promised, crappy courtesy cars etc).

last time i was at the BMW store, they invited me to go to the manager's room to look a the white board of cars that were available as demo cars. there was 335xi, 335d, various 328's but i chose the 128 convertible

. what a blast that little thing.

Hope i get a BMW loaner at Autowest.

Haha well don't expect too much, the most they give u prolly be a 323i and if ur lucky a 328i lol! One time I had a corolla as a courtesy car.

ELITE_TRAYUNZE · 08-14-2011, 02:59 AM

That's weird that while other people are getting mazda 3's and jeeps from BJ, I'm getting hooked up with 335's and 135's EVERY time.

taichi · 08-14-2011, 04:02 AM

Gigi is good, period.

JunkStory · 08-14-2011, 04:14 AM

I love Autowest. All their SA's are great.

And fuck Brian Jessel. Seriously, fuck them. I requested to replace the peeling door trim in my e92 335i, and they had to call their manager to give me a talk about how they will replace only the trim ONCE and only ONCE, and lectured me about how to prevent the trim from peeling. Then they made me wait 4 hours only to let me know that they decided not to replace my peeling trim. All this time they refused to give me a courtesy car.

Next day, I called Autowest and they replaced my trims, both doors and steering wheel, no question asked within hours, and gave me an X3 courtesy. Autowest also charges less for the same parts. i.e. PSY24W cornering bulb costs $38 at BJ and $31 at Autowest.

Mr&Mrs323i · 08-14-2011, 10:00 AM

Quote:

Originally Posted by gaifaun

well guys, i booked an appointment, we will see how it goes with Gigi because past experiences with other SA's and autowest weren't plesant (didn't fix the stuff that was promised, crappy courtesy cars etc).

last time i was at the BMW store, they invited me to go to the manager's room to look a the white board of cars that were available as demo cars. there was 335xi, 335d, various 328's but i chose the 128 convertible

. what a blast that little thing.

Hope i get a BMW loaner at Autowest.

The last loaner I got was a Space Grey 2011 328xi and prior to that an X3.

08-12-2011, 03:45 PM	#1
Jonsiu Captain 145 Rep 926 Posts Drives: E92 328i, F30 335i Join Date: Sep 2009 Location: Vancouver, B.C. iTrader: (2)	(GVA)Autowest BMW - Gigi Tse I recently got my car serviced at autowest bmw, my service advisor was Gigi Tse. The cup holder clip on the passenger right side cracked and fell off, without question she got it replaced with the new LCI ones with the silver trim and also replaced the one near the center console for free to match it up . The cup holders themselves are $120 from the dealer, so i saved a hella lot. This is just a shoutout to Gigi Tse@Autowest. Best customer service everytime! Highly recommended . __________________ Last edited by Jonsiu; 08-14-2011 at 02:55 AM..
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08-12-2011, 04:42 PM	#2
Mr&Mrs323i Lieutenant 20 Rep 555 Posts Drives: 2007 323i TiAg Join Date: Jan 2008 Location: Vancouver, B.C. Canada iTrader: (1)	Glad to hear you got good service. Was that covered under warranty? I give her a 3 out of 5 for service.
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08-12-2011, 04:48 PM	#3
Jonsiu Captain 145 Rep 926 Posts Drives: E92 328i, F30 335i Join Date: Sep 2009 Location: Vancouver, B.C. iTrader: (2)	Its not supposed to, but she gave me a wink and did it for me and squeezed in to perform the maintenance service for me at the same time. __________________
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08-12-2011, 04:58 PM	#4
ELITE_TRAYUNZE Captain 11 Rep 643 Posts Drives: AW 07 E90 328i Sport Join Date: Oct 2008 Location: Vancouver, BC iTrader: (1)	Did she give you a BJ afterwards too?
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08-12-2011, 05:30 PM	#5
Jonsiu Captain 145 Rep 926 Posts Drives: E92 328i, F30 335i Join Date: Sep 2009 Location: Vancouver, B.C. iTrader: (2)	No, if ur looking for a BJ from an service advisor then ur pretty sad. __________________
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08-12-2011, 06:40 PM	#6
Yvette Major General 761 Rep 7,408 Posts Drives: M Join Date: Sep 2006 Location: Vancouver iTrader: (19)	by reading your sig, you have heavy mods, I am quite surprised SA was very mod friendly with that saying, do you think they would replace my wheel trim that was peel off under warranty?
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08-12-2011, 07:56 PM	#7
hyphyy * 19 Rep 144 Posts Drives: E92 335i Join Date: Aug 2010 Location: Vancouver, B.C iTrader: (5) Garage List 2008 335i [0.00]	Gigi is good
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08-12-2011, 08:00 PM	#8
gaifaun Major 207 Rep 1,134 Posts Drives: E90 335i LCI Join Date: Apr 2007 Location: Greater Vancouver iTrader: (14) Garage List 2010 E90 335i LCI [10.00]	hmm i have a service coming up at bmw store.. should i give auto west a try? __________________ I can help with Coding in Vancouver. PM me
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08-13-2011, 01:45 AM	#13
ez_2get Private First Class 12 Rep 157 Posts Drives: 2007 328i e90 - 2015 X3 F25 Join Date: Jun 2010 Location: Greater Vancouver Area, BC iTrader: (1)	got my car serviced there before at the express reception area (under warranty, forgot what service it was). they screwed up on my scheduled time. took them over 1 hour before they even touched my car. i vented out a bit as they wasted my time (I got to sneak out of my office). i went inside where the SAs were, and spoke to gigi. she understood my predicament, apologized, and gave me a free "basic" spa (worth a li'l over $100), valid within 1 year. was a bit surprised at her gesture, as i know the culture that exist at this dealership is in contrary of her action. __________________ My other BMW.
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08-13-2011, 12:51 PM	#14
kevinchan103 Enlisted Member 10 Rep 37 Posts Drives: 2011 E90 LCI Join Date: Feb 2011 Location: Vancouver, BC iTrader: (0)	last time i had my car for battery recall.. Autowest let me choose the courtesy car.. (brand new 328 instead of normal 323) and they gave me back the car in 3 hours (was saying it had to take one day)
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08-13-2011, 11:18 PM	#16
TwinPowerF30 Captain 38 Rep 643 Posts Drives: 2008 335i Coupe Join Date: Apr 2005 Location: Vancouver, Canada iTrader: (0)	BJ gave me mazda 3, some kind of Jeep, Volvo C30. Auto West gave me Camry, 323i.
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08-14-2011, 12:14 AM	#17
gaifaun Major 207 Rep 1,134 Posts Drives: E90 335i LCI Join Date: Apr 2007 Location: Greater Vancouver iTrader: (14) Garage List 2010 E90 335i LCI [10.00]	well guys, i booked an appointment, we will see how it goes with Gigi because past experiences with other SA's and autowest weren't plesant (didn't fix the stuff that was promised, crappy courtesy cars etc). last time i was at the BMW store, they invited me to go to the manager's room to look a the white board of cars that were available as demo cars. there was 335xi, 335d, various 328's but i chose the 128 convertible . what a blast that little thing. Hope i get a BMW loaner at Autowest. __________________ I can help with Coding in Vancouver. PM me
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08-14-2011, 02:59 AM	#19
ELITE_TRAYUNZE Captain 11 Rep 643 Posts Drives: AW 07 E90 328i Sport Join Date: Oct 2008 Location: Vancouver, BC iTrader: (1)	That's weird that while other people are getting mazda 3's and jeeps from BJ, I'm getting hooked up with 335's and 135's EVERY time.
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08-14-2011, 04:02 AM	#20
taichi Captain 52 Rep 937 Posts Drives: F30 & F25 Join Date: Oct 2006 Location: B.C, Canada iTrader: (6) Garage List 2013 BMW 328i xDrive [10.00] 2013 BMW X3 28i [0.00]	Gigi is good, period. __________________ some lip, some springs, some brakes, some wheels.
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08-14-2011, 04:14 AM	#21
JunkStory Major 160 Rep 1,307 Posts Drives: E92 M3, 8V RS3 Join Date: May 2008 Location: 98230 iTrader: (3)	I love Autowest. All their SA's are great. And fuck Brian Jessel. Seriously, fuck them. I requested to replace the peeling door trim in my e92 335i, and they had to call their manager to give me a talk about how they will replace only the trim ONCE and only ONCE, and lectured me about how to prevent the trim from peeling. Then they made me wait 4 hours only to let me know that they decided not to replace my peeling trim. All this time they refused to give me a courtesy car. Next day, I called Autowest and they replaced my trims, both doors and steering wheel, no question asked within hours, and gave me an X3 courtesy. Autowest also charges less for the same parts. i.e. PSY24W cornering bulb costs $38 at BJ and $31 at Autowest. Last edited by JunkStory; 08-14-2011 at 04:22 AM..
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