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BMW 3-Series (E90 E92) Forum
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It's gone wrong. Again
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11-09-2007, 12:08 AM | #45 |
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Tony,
Well put. Very reasonable and you are bang on the money. Fingers crossed for you and I feel your frustration. You have the patience of a saint; I hope it pays off for you. |
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11-09-2007, 12:11 AM | #46 | |
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Thanks by the way...
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11-09-2007, 12:32 AM | #47 |
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11-09-2007, 01:14 AM | #48 |
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Well put Tony, think you have cleverly explained your disappointment in their findings (lack thereof), the fact you are upset about all this and annoyed, and possibly now have them flinching about impending bad press. All without being rude - most effective
Hope the car is alright though. |
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11-09-2007, 02:20 AM | #49 |
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Spot on response Tony. Let's hope they feel pangs of guilt over the way you have been treated. Fingers crossed that your 335 is 'fixed'.
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11-09-2007, 02:49 AM | #50 |
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Tony, fingers crossed the car is now ok.
Is this true that you own a successful restaurant in the city of London?
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11-09-2007, 02:53 AM | #51 | |
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My feeling about their email is that they have you down as the complaining type and that they don't believe that you have experienced these problems. I've had this with BMW dealers before and the fault reporting software is often the issue. They seem to assume that if no fault is reported you are making it up. The only way to break through this is to persevere, but the problem with that approach is that you may well be inconvenienced again. I'd also not be too surprised if they haven't tweaked a few things, but not told you, so as to cover up past failings. You seem to have been really unlucky with this one so far and I hope it gets better from here on. |
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11-09-2007, 02:54 AM | #52 | |
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Unacceptable! If my car had the problems yours did i would park my self in the dealers salesroom on a saturday when they are busy and shout and scream about unreliability of their cars and threaten furure sales. This would become a weekly event until i was satisfied with a suitable resolution. I know this approach works as i have adopted this course of action in different shops and always got what i wanted.
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11-09-2007, 02:57 AM | #53 |
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Hi E92fan,
Sorry to read about your problems with the car. I haven't read all the posts that made on this, so I might be on a tangent here. I have or have had an intermittent problem with my car. Every once in a while, the central locking/rear electric sunblind and parking brake switch would not operate (all at the same time!!) Went back to the dealers a couple of times, but they could not find the issue - naturally computer says no, or by the time I got there, the problem resolved itself. Anyway, I was looking at the problem myself, and looking at the fuse-guide, noticed that some of the fuses are cross-functional ie central locking and rear sunblind have multiple fuses assigned to them, and I saw that one fuse was common to both. Opened the glove-box, wiggled the fuse, and sure enough could hear a relay clicking on and off - looks like a bad connection in the fuse-box. I removed the fuse, and bent the legs slightly to provide a better contact, and re-inserted. Now, moving the fuse does not cause loss of connection, and all has been fine ever since. I'm not saying this is causing all your problems, but might be causing your idrive/CCC to drop off intermittently. Could be worth just trying to replicate this by wiggling the fuses around to see if the fault occurs. Anyway, goodluck with this. I once had a E39, which the dealer swore did not have any vibration issues at speed (over 70mph) - that was fun!! Ray |
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11-09-2007, 02:58 AM | #54 | |
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i think the letter is an exceptional way of showing your frustration with restraint and firmly shows that you must be taken seriously. The manager will be sweating a little and will check with all "technicians" that all will be correct. I would not be surprised if there is a delay in getting your car back.... Good luck and fingers crossed
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11-09-2007, 04:00 AM | #55 |
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Tony - I really hope all is well with the car now!
I had similar issues with them when my steering first failed - the tech came out and found no fault - he drove it with me in the passenger seat for about 50 miles with no problem at all. Computer says there is/was no fault. He took it to the dealer who kept it for a day before returning it 'no fault found'. I argued the same point.....I did not imagaine the fault!!! It WAS there and it happened repeatedly The following day I had a phone call from the stealer re-calling the car as a 'matter of urgency' due to a steering rack fault. Mine was the second one reported but within a couple of days they had several similar reports and identified the production date as being the same time. This obviously lost my confidence also, because I knew the fault DEFINITELY existed and the dealer says is fine! At the time two other members on here had similar issues. One had his car replaced as he rejected it under the sales of goods act. The other had a refund and went to Audi to pre-order an A5. The steering has been fine since rack-replacement but I was nervous when the car was handed back because there is a nagging doubt in your mind that the thing will pack up again, and steering in my mins is kinda' vital Good luck mate and let us know how things go on. I do agree with you about Audi service - I was treated like a human being at Audi rather than the 'customer who keeps causing a fuss!' Paul |
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11-09-2007, 04:56 AM | #56 | |
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ps.. thanks !!!!
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11-09-2007, 05:05 AM | #57 |
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Thanks everyone for your viewpoint so far - it's now 11am and I haven't heard back from them yet. Will just have to wait and see what develops today. I think it is certain though that I won't be taking my car back to Sytners, so if anyone has suggestions on a good BMW dealer close(ish) to London please let me know! (I'm even thinking of Snows in Portsmouth based on the positive feedback people have given here)
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11-09-2007, 05:37 AM | #58 | |
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11-09-2007, 05:52 AM | #59 | |
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Tony, unfortunate that they couldnt find the problems, thus not solved either. they could come back at anytime?
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11-09-2007, 06:31 AM | #60 | |
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I think all work and liason with BMW UK is logged on the computer intranet system they operate. The service manager at BlueBell obviously spotted this and had a chat with the principle who decided to keep out of it so beware....you may have a similar experience?! Paul |
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11-09-2007, 06:34 AM | #61 | |
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11-09-2007, 06:42 AM | #62 |
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I can't see how any dealership can refuse to deal with issues on a car. They represent BMW, surely they can't pick and choose which cars to do so on? If your trust in a particular dealership has been damaged BMW should step in to ensure another one picks up the issue. They can charge BMW for their time presumably so why would they care?
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11-09-2007, 07:35 AM | #63 |
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Response from BMW UK
So I finally got the reply from BMW UK, copied to the Service Manager at Sytner's Harold Wood...
Hello Mr **** I have spoken at length with ****, BMW UK technical Manager, following his thorough test drive of your vehicle and subsequent diagnostic checks and he is confident the issues with the vehicle have been resolved. I am sorry to learn that you feel that your relationship with Sytner Harold wood is almost over and hope that their goodwill offer to refurbish the kerbed wheel will go some way to reaffirm their commitment to keeping you as a customer. On behalf of BMW UK and in recognition of the problems that you have encountered, I have arranged for ************** as a goodwill gesture. I will arrange this ******* in due course. In closing, I trust that you will now be able to enjoy trouble free driving of your vehicle and that hopefully we will be able to maintain you as a customer of the BMW brand. I have told them I'll keep the details of compensation private, but whilst it goes some way to demonstrate that they want to retain their customers, it is so damn stupid that this couldn't have been resolved way before this ugly too-ing and fro-ing started. I don't understand why dealers let things drag on until customers get angry - surely it's not in their best interests?! I have yet to pick up my car - I expect to do that this afternoon. Will report back to tell you all if it really is fixed or not.
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11-09-2007, 07:42 AM | #64 | |
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11-09-2007, 07:48 AM | #65 | |
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I'll be honest, if I had the choice between the compensation, and 100% confidence in the knowledge my car was ok, I'd go fo the 100% confidence. The compensation is just a sweetener to try and prevent me from going off the deep end and damning BMW and Sytner's to eternal hell...
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11-09-2007, 08:50 AM | #66 |
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Tony, in terms of dealers a mate of mine that lives in London has just recommended Copper Cobham (I asked him as he has an e92 also). Bit further for you to go I guess but might be worth a punt in future.
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