Bumper (Bummer) from DDM Tuning

incantana · 08-16-2011, 01:02 PM

Long story short, my car is in the shop waiting for a bumper to be delivered from ddmtuning. The order was placed a week ago and the tracking number they provided shows no information about the order. I fear it may not have been shipped yet and my insurance company is trying to take my rental car away friday. I have called several numbers to contact ddm but to no avail. I sent an email but have not received a response yet. What is the experience you guys have had in terms of shipping times from ddm? As for customer service im starting to think they are horrible as i cannot reach them at all.

mr.335i · 08-16-2011, 01:13 PM

yeah good luck with ddm tuning. you should've bought from a more reputable sponsor

g_rant · 08-16-2011, 01:35 PM

Not sure on their customer service but I've always gotten my items(CF splitters and HID kit) on time and in good shape.

onebadmofo · 08-16-2011, 01:37 PM

Years ago when I had issues with their HID kit they made my pay for shipping both ways

Zoraster · 08-16-2011, 02:01 PM

This company is notorious for horrible customer service.

kudos · 08-16-2011, 02:04 PM

Should ban them from the forums.

incantana · 08-16-2011, 02:19 PM

Shit...well at this point if the bumper arrives this week I wont care about their service. The site says 5 to 7 business days for a bumper so I guess I cant complain until this friday or next monday if it hasnt arrived. However, I have this gut feeling that they havent even shipped it out yet. So frustrating. I dont want to be the first BMW owner ive seen to drive around with no bumper.

AndreyT · 08-16-2011, 04:34 PM

Quote:

Originally Posted by mr.335i

yeah good luck with ddm tuning. you should've bought from a more reputable sponsor

Sponsor? I wish I had one...

Shazmonkee · 08-16-2011, 07:54 PM

I think mr.335i meant a forum sponsor (vendor)

e92ben · 08-17-2011, 08:31 PM

How can people still trust DDM. so much bs from them in the past I would never think about them..

incantana · 08-18-2011, 09:00 AM

Quote:

Originally Posted by e92ben

How can people still trust DDM. so much bs from them in the past I would never think about them..

So is DDM a legitimate company with a horrible customer service department? Or do I have a legitimate reason to be concerned that my bumper will not be shipped?

incantana · 08-18-2011, 12:37 PM

UPDATE: So get this....DDM has STILL not shipped the bumper. My body shop finally got ahold of a live person after being on hold for 35 minutes and DDM TUNING claimed to be out of stock on that bumper. OUT OF STOCK?????
So a week later I am finally informed that they are out of stock and the only reason I learned of this is because the bodyshop was willing to stay on hold for 35 minutes????!!!! Then after some pressure they said they would ship one today (which was yesterday) and gave a tracking number. So they either lied about being out of stock or they lied about shipping the bumper.

Well the tracking number doesnt show anything on the fedex site and I even tried usps and ups. As you can tell Im frustrated as hell. DDM apprears to be a fradulant "company". Their site clearly says that bumpers will arrive in 5-7 business days and a week later I learn that not only has it not been shipped but its out of stock only then to be told it isnt really out of stock and now its been shipped.

What advantage does this type of business strategy afford a business? Why be in business at all if you arent willing to do business? The only thi ng that will probably end up happening here is that the charge will be disputed on the credit card, DDM wont get any money, and I will be an angry ex customer.

I can't wait to graduate law school...I vow to file any lawsuit against any company that treats people this way if I can find any legal ground to stand on if for nothing else than to make theirs lives as miserable as they make ours.

Tonymsport · 08-18-2011, 12:53 PM

[/B]

Quote:

Originally Posted by incantana

UPDATE: So get this....DDM has STILL not shipped the bumper. My body shop finally got ahold of a live person after being on hold for 35 minutes and DDM TUNING claimed to be out of stock on that bumper. OUT OF STOCK?????
So a week later I am finally informed that they are out of stock and the only reason I learned of this is because the bodyshop was willing to stay on hold for 35 minutes????!!!! Then after some pressure they said they would ship one today (which was yesterday) and gave a tracking number. So they either lied about being out of stock or they lied about shipping the bumper.

Well the tracking number doesnt show anything on the fedex site and I even tried usps and ups. As you can tell Im frustrated as hell. DDM apprears to be a fradulant "company". Their site clearly says that bumpers will arrive in 5-7 business days and a week later I learn that not only has it not been shipped but its out of stock only then to be told it isnt really out of stock and now its been shipped.

What advantage does this type of business strategy afford a business? Why be in business at all if you arent willing to do business? The only thi ng that will probably end up happening here is that the charge will be disputed on the credit card, DDM wont get any money, and I will be an angry ex customer.

I can't wait to graduate law school...I vow to file any lawsuit against any company that treats people this way if I can find any legal ground to stand on if for nothing else than to make theirs lives as miserable as they make ours.

Orderd a quad diffuser payment taken 2 days after order its been 2 weeks now and no tracking number and no replies....this company (bimmerkit...dd....) Blows i feel like lighting theyre warehouses on fire!

incantana · 08-18-2011, 01:19 PM

Quote:

Originally Posted by Tonymsport

[/B]

Orderd a quad diffuser payment taken 2 days after order its been 2 weeks now and no tracking number and no replies....this company (bimmerkit...dd....) Blows i feel like lighting theyre warehouses on fire!

I bet they dont have a warehouse. They probably dont even really have any products. This company is a complete scam

Tonymsport · 08-18-2011, 01:38 PM

Quote:

Originally Posted by incantana

I bet they dont have a warehouse. They probably dont even really have any products. This company is a complete scam

I know they have the products seen em in person at a few local meets but the way they do there business is retarded.....one guy quoted "theyre like the hooker section on craigslist never on time and never what you ordered"....idk i hope i get my damn diffuser my exhaust is screaming at me to get put on!.....damn you dd

FastBimmerN54 · 08-18-2011, 06:43 PM

From what I understand most of their garbage they sell comes from overseas. Typicaly overseas shipments take 10-12 business days to ship to US. Then if they have to make the product it could be another 5 business days easily. That's the time frame you are dealing with conservatively. Companies like this should be banned from the internet.

08-16-2011, 01:02 PM	#1
incantana Captain 42 Rep 663 Posts Drives: 2019 Z06/Z07 3LZ; 2008 E93 M3 Join Date: Apr 2011 Location: USA iTrader: (3)	Ddm Tuning Is The Worst "company" - - Do Not Do Business With Them! Long story short, my car is in the shop waiting for a bumper to be delivered from ddmtuning. The order was placed a week ago and the tracking number they provided shows no information about the order. I fear it may not have been shipped yet and my insurance company is trying to take my rental car away friday. I have called several numbers to contact ddm but to no avail. I sent an email but have not received a response yet. What is the experience you guys have had in terms of shipping times from ddm? As for customer service im starting to think they are horrible as i cannot reach them at all. Last edited by incantana; 08-18-2011 at 12:38 PM..
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08-16-2011, 01:13 PM	#2
mr.335i Private First Class 15 Rep 188 Posts Drives: E92 335i Join Date: Jun 2011 Location: Houston,TX iTrader: (2)	yeah good luck with ddm tuning. you should've bought from a more reputable sponsor __________________ E46 325i-RIP E92 335i- BMW PS\|M3 Front Arms\|FMIC\|DPS\|ER CP\|DCI\|JB4\|Connect Kit\|M Delete
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08-16-2011, 01:35 PM	#3
g_rant Lieutenant Colonel 40 Rep 1,601 Posts Drives: F10 M5 Join Date: Aug 2010 Location: Bay Area, CA iTrader: (2)	Not sure on their customer service but I've always gotten my items(CF splitters and HID kit) on time and in good shape. __________________
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08-16-2011, 01:37 PM	#4
onebadmofo Colonel 346 Rep 2,396 Posts Drives: 2008 E90 M3 Join Date: Aug 2010 Location: Central NJ iTrader: (14)	Years ago when I had issues with their HID kit they made my pay for shipping both ways
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08-16-2011, 02:01 PM	#5
Zoraster First Lieutenant 11 Rep 339 Posts Drives: E36, E82, E90 Join Date: May 2010 Location: The First State iTrader: (1)	This company is notorious for horrible customer service.
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08-16-2011, 02:04 PM	#6
kudos Lieutenant 84 Rep 539 Posts Drives: BMW M240i Join Date: Jun 2011 Location: NoVa iTrader: (2)	Should ban them from the forums.
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08-16-2011, 02:19 PM	#7
incantana Captain 42 Rep 663 Posts Drives: 2019 Z06/Z07 3LZ; 2008 E93 M3 Join Date: Apr 2011 Location: USA iTrader: (3)	Shit...well at this point if the bumper arrives this week I wont care about their service. The site says 5 to 7 business days for a bumper so I guess I cant complain until this friday or next monday if it hasnt arrived. However, I have this gut feeling that they havent even shipped it out yet. So frustrating. I dont want to be the first BMW owner ive seen to drive around with no bumper.
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08-16-2011, 07:54 PM	#9
Shazmonkee 110 Rep 2,455 Posts Drives: BMW E92 Join Date: Feb 2007 Location: United States iTrader: (11) Garage List 2007 BMW 328i E92 C ... [0.00]	I think mr.335i meant a forum sponsor (vendor)
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08-17-2011, 08:31 PM	#10
e92ben Brigadier General 1053 Rep 3,205 Posts Drives: BMW M3 BMW 635csi Join Date: Jul 2011 Location: Kenosha Wi iTrader: (7)	How can people still trust DDM. so much bs from them in the past I would never think about them.. __________________ e92 ///M3
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08-18-2011, 12:37 PM	#12
incantana Captain 42 Rep 663 Posts Drives: 2019 Z06/Z07 3LZ; 2008 E93 M3 Join Date: Apr 2011 Location: USA iTrader: (3)	UPDATE: So get this....DDM has STILL not shipped the bumper. My body shop finally got ahold of a live person after being on hold for 35 minutes and DDM TUNING claimed to be out of stock on that bumper. OUT OF STOCK????? So a week later I am finally informed that they are out of stock and the only reason I learned of this is because the bodyshop was willing to stay on hold for 35 minutes????!!!! Then after some pressure they said they would ship one today (which was yesterday) and gave a tracking number. So they either lied about being out of stock or they lied about shipping the bumper. Well the tracking number doesnt show anything on the fedex site and I even tried usps and ups. As you can tell Im frustrated as hell. DDM apprears to be a fradulant "company". Their site clearly says that bumpers will arrive in 5-7 business days and a week later I learn that not only has it not been shipped but its out of stock only then to be told it isnt really out of stock and now its been shipped. What advantage does this type of business strategy afford a business? Why be in business at all if you arent willing to do business? The only thi ng that will probably end up happening here is that the charge will be disputed on the credit card, DDM wont get any money, and I will be an angry ex customer. I can't wait to graduate law school...I vow to file any lawsuit against any company that treats people this way if I can find any legal ground to stand on if for nothing else than to make theirs lives as miserable as they make ours.
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08-18-2011, 06:43 PM	#16
FastBimmerN54 Banned 10 Rep 375 Posts Drives: Seats and a Steering Wheel Join Date: Jul 2011 Location: Around iTrader: (1)	From what I understand most of their garbage they sell comes from overseas. Typicaly overseas shipments take 10-12 business days to ship to US. Then if they have to make the product it could be another 5 business days easily. That's the time frame you are dealing with conservatively. Companies like this should be banned from the internet.
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