It's gone wrong. Again

dxb335d · 11-12-2007, 07:43 AM

must be like 80 days now you have been without her

E92Fan · 11-12-2007, 07:43 AM

Just had a call from BMW UK Customer Service - apparently the emails from Jim O'Donnell have everyone in a big fluster. Also, apparently the email from Germany has made things even more of a priority....

Oh in the middle of typing, had another call, asking if I would mind going to Harold Wood on Wednesday to meet the UK Technical Manager and show him exactly what's wrong with the car... never had so many communications from BMW in a single day!!

E92Fan · 11-12-2007, 07:54 AM

Oh incidentally....

Phone Rings...brrrrring brrrrrring

Me: Hello?

BMW (in a bright & breezy voice): Oh hello Mr *** it's Simon from BMW. How are you today?

Me: Well that's a bloody stupid question isn't it?

BMW: Ah.... Yes...

LjubomirE90 · 11-12-2007, 07:56 AM

My friend here in Serbia had similar problem like you but with Toyota Land Cruiser! After 30 days of delays, he took his lawyer and went to Embassy of Japan. They solve his problm in 10 days!!

E92Fan · 11-12-2007, 07:59 AM

Quote:

Originally Posted by LjubomirE90

My friend here in Serbia had similar problem like you but with Toyota Land Cruiser! After 30 days of delays, he took his lawyer and went to Embassy of Japan. They solve his problm in 10 days!!

LOL I can just imagine driving up to the German embassy here in London...

Gutenmorgen Ich habe eine Problem mit meine BMW. Nein ich habe eine Passporten already, nein der ist eine problem mit meine BMW...

Serjames · 11-12-2007, 08:23 AM

holy shit, this is some funny stuff...

man you guys REALLY crack me up..

the thing is tony I know you're just a big hearted nice guy, It's entertaining to see you cause such a great fuss..

wicked keep it up

SJ

E92Fan · 11-12-2007, 08:28 AM

Quote:

Originally Posted by Serjames

holy shit, this is some funny stuff...

man you guys REALLY crack me up..

the thing is tony I know you're just a big hearted nice guy, It's entertaining to see you cause such a great fuss..

wicked keep it up

SJ

That's the funny thing James - you've now seen two sides of me! Although, you haven't seen the side of me when I have to sack people...

"The reason why you don't get on with the rest of the staff is because, well.. [long pause while I think of the right words].. you're really crap at your job and your attitude just... STINKS!!!"

jwbmw · 11-12-2007, 09:42 AM

The old trick of contacting the Director - I love it. Well done E92

squeezebm · 11-12-2007, 10:58 AM

E92................start of a good result methinks

re going to the top, i have had things hidden from me in the past and thats ok if the problem is resolved...................but i have once or twice had a customer get straight thru to me with a problem

and that same day is spent getting it sorted

(obviously not on the scale we're talking about her

)

E92Fan · 11-12-2007, 11:32 AM

Quote:

Originally Posted by dxb335d

must be like 80 days now you have been without her

I've just worked out that it's approximately 95 days so far I've been without my car since I bought it... and I've had it 233 days.

So... that's 41% of the time I've had it, it's been in the dealership

dxb335d · 11-12-2007, 11:36 AM

Quote:

Originally Posted by E92Fan

I've just worked out that it's approximately 95 days so far I've been without my car since I bought it... and I've had it 233 days.

So... that's 41% of the time I've had it, it's been in the dealership

Fuck that id be suicidal, you should have bought an E46 M3 interim car

bought at a good price and sold when yours was sorted for a small profit!!!

i cant believe the MASSIVE price difference with E46 M3's on sale

from as little as 12k, thru to 35k

obviously, the cheap ones are 80k miles + and 01/02 cars and the 35k are newer

Carlos

beemerbird · 11-12-2007, 01:15 PM

Tony - some great emailing going on, nice one.

Fingers crossed for a positive outcome. Like it is always said, shit rolls down hill, & no boss wants hassle when there are others beneath him supposedly employed to take the shit (as it were)

vivekk · 11-12-2007, 03:14 PM

Quote:

Originally Posted by E92Fan

Received an email back from the MD of BMW UK at 7:44am. Speaks volumes that he has managed to take a couple of minutes out of his schedule to reply, but yet currently at 11:12am I have still not received one single bit of communication from Customer Service, Technical Dept, or my dealership. Crap isn't it?!

Dear Mr ***

Thank you for your note and for bringing this sad tale to my notice. I am on my way to the airport and will ask my PA to make sure we fix your problem.
In the interim thank you for your patience.

Yours sincerely

Jim O'Donnell

Glad you got a quick reply back from the MD, Tony.

He WILL make sure your problem is sorted out. The email to BMW Germany will only speed this up even more!

All the best.

Viv

jwbmw · 11-14-2007, 10:30 AM

Tony, how did the meeting go to day and any other feedback?

vivekk · 11-14-2007, 10:39 AM

Quote:

Originally Posted by jwbmw

Tony, how did the meeting go to day and another other feedback?

I spoke to Tony this afternoon.

He's a happy man. He'll be here to tell you the story, soon.

BTW- nice talking to you & James, Tony.

All the best.

Viv

E92Fan · 11-14-2007, 10:42 AM

Arrrgh.. no time to post a full report yet... will do tonight.

Although here's a teaser.. have picked up the car, and it's PERFECT!!
Buuuuttt... well, they did kerb a wheel for me, and scratch the side of the car, but that's all sorted.. long story

Oh, and of course BMW tried to blame the whole 'not driving in a straight line' on the fact that I have normal tyres and not RFT.. so I asked them this following question... and I quote more or less exactly:

"So, you're telling me that my car is veering off to the left because I don't have run flat tyres on it?!"

"yes, Mr *** those Pirelli tyres are not compatible with your car..."

"What's the difference? Are you saying that the Pirelli's aren't proper tyres? Are they a different shape or something? Are they square or triangular? I tell you what, why don't you write down on paper, right now, that the Pirellis are incompatible with the car and that these Pirellis cause the car to veer to the left. Write that down, I'll send your letter off to Pirelli and let's see who takes who to court first, for stupidity. I think it will be a close call - although I'll make sure your stupidity is broadcast nationwide on the forums. Don't be an idiot and try to weasle your way out of admitting the car is fundamentally wrong. You think I'm that stupid and you can bullshit your way through??"

"Uh.. well.."

"Don't bother or you'll end up looking like even more of a plonker"

TBC....!!

Dave_3 · 11-14-2007, 10:46 AM

Glad it is to your satisfaction.

What exactly did they do to make it track true ?

D.

squeezebm · 11-14-2007, 11:49 AM

Cooooooome On!!!

Mike UK · 11-14-2007, 11:52 AM

Quote:

Originally Posted by E92Fan

Arrrgh.. no time to post a full report yet... will do tonight.

Although here's a teaser.. have picked up the car, and it's PERFECT!!
Buuuuttt... well, they did kerb a wheel for me, and scratch the side of the car, but that's all sorted.. long story

Oh, and of course BMW tried to blame the whole 'not driving in a straight line' on the fact that I have normal tyres and not RFT.. so I asked them this following question... and I quote more or less exactly:

"So, you're telling me that my car is veering off to the left because I don't have run flat tyres on it?!"

"yes, Mr *** those Pirelli tyres are not compatible with your car..."

"What's the difference? Are you saying that the Pirelli's aren't proper tyres? Are they a different shape or something? Are they square or triangular? I tell you what, why don't you write down on paper, right now, that the Pirellis are incompatible with the car and that these Pirellis cause the car to veer to the left. Write that down, I'll send your letter off to Pirelli and let's see who takes who to court first, for stupidity. I think it will be a close call - although I'll make sure your stupidity is broadcast nationwide on the forums. Don't be an idiot and try to weasle your way out of admitting the car is fundamentally wrong. You think I'm that stupid and you can bullshit your way through??"

"Uh.. well.."

"Don't bother or you'll end up looking like even more of a plonker"

TBC....!!

Bet your dealership luvs you

beemerbird · 11-14-2007, 12:01 PM

Great news Tony

- hurry up & give us the low down then

jwbmw · 11-14-2007, 01:01 PM

Quote:

Originally Posted by beemerbird

Great news Tony

- hurry up & give us the low down then

+ 1

bob mushroom · 11-14-2007, 01:29 PM

I have only logged on this eve to get an update.....in the words of vauxhall c'mon!!

11-12-2007, 07:43 AM	#133
dxb335d The Tarmac Terrorist 948 Rep 29,345 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	must be like 80 days now you have been without her __________________ 997.2 GT3
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11-12-2007, 07:43 AM	#134
E92Fan Moderator 322 Rep 5,493 Posts Drives: . Join Date: Aug 2007 Location: . iTrader: (0)	Just had a call from BMW UK Customer Service - apparently the emails from Jim O'Donnell have everyone in a big fluster. Also, apparently the email from Germany has made things even more of a priority.... Oh in the middle of typing, had another call, asking if I would mind going to Harold Wood on Wednesday to meet the UK Technical Manager and show him exactly what's wrong with the car... never had so many communications from BMW in a single day!! __________________ ... ... ... DMS Remap Review ----- Quaife LSD Review ----- Hartge Antiroll Bars Review ----- Bilstein PSS10 B16 Ride Control Review ----- Detail by ShineOn ----- Paintshield Review
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11-12-2007, 07:54 AM	#135
E92Fan Moderator 322 Rep 5,493 Posts Drives: . Join Date: Aug 2007 Location: . iTrader: (0)	Oh incidentally.... Phone Rings...brrrrring brrrrrring Me: Hello? BMW (in a bright & breezy voice): Oh hello Mr * it's Simon from BMW. How are you today? Me: Well that's a bloody stupid question isn't it? BMW: Ah.... Yes... __________________ ... ... ... DMS Remap Review ----- Quaife LSD Review ----- Hartge Antiroll Bars Review ----- Bilstein PSS10 B16 Ride Control Review ----- Detail by ShineOn ----- Paintshield Review**
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11-12-2007, 07:56 AM	#136
LjubomirE90 Private 12 Rep 98 Posts Drives: BMW E92 330i [272hp] Join Date: Oct 2005 Location: Serbia iTrader: (0)	My friend here in Serbia had similar problem like you but with Toyota Land Cruiser! After 30 days of delays, he took his lawyer and went to Embassy of Japan. They solve his problm in 10 days!!
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11-12-2007, 08:23 AM	#138
Serjames Colonel 128 Rep 2,426 Posts Drives: E93 335i M-sport Join Date: May 2007 Location: Surrey - UK iTrader: (0) Garage List 2007 E93 335i M Spo ... [0.00] 2003 Nissan Primera S [0.00]	holy shit, this is some funny stuff... man you guys REALLY crack me up.. the thing is tony I know you're just a big hearted nice guy, It's entertaining to see you cause such a great fuss.. wicked keep it up SJ __________________
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11-12-2007, 09:42 AM	#140
jwbmw Major 33 Rep 1,386 Posts Drives: Jaguar XF S Join Date: Sep 2007 Location: West Midlands iTrader: (0) Garage List 2000 Z3 3.0i [0.00] 2007 E92 335D SE (2 ... [0.00]	The old trick of contacting the Director - I love it. Well done E92 __________________ Going out with a BAN now that the forum has become Chav Ville. Fair well the early adopters. Jaguar XF 3.0D S Gone: E92 335d
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11-12-2007, 10:58 AM	#141
squeezebm Colonel 40 Rep 2,652 Posts Drives: Audi Join Date: Mar 2007 Location: Notts iTrader: (0)	E92................start of a good result methinks re going to the top, i have had things hidden from me in the past and thats ok if the problem is resolved...................but i have once or twice had a customer get straight thru to me with a problem and that same day is spent getting it sorted (obviously not on the scale we're talking about her )
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11-12-2007, 01:15 PM	#144
beemerbird Major General 172 Rep 7,953 Posts Drives: Merc diesel Join Date: Oct 2007 Location: Yorkshire iTrader: (0) Garage List 2010 TTRS [9.00] 2007 Audi S5 [0.00] May 2007 Porsche 99 ... [0.00] March 2007 Porsche ... [0.00] Sep. 2007 E92 335d SE [0.00] July 2006 E90 330i ... [0.00]	Tony - some great emailing going on, nice one. Fingers crossed for a positive outcome. Like it is always said, shit rolls down hill, & no boss wants hassle when there are others beneath him supposedly employed to take the shit (as it were)
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11-14-2007, 10:30 AM	#146
jwbmw Major 33 Rep 1,386 Posts Drives: Jaguar XF S Join Date: Sep 2007 Location: West Midlands iTrader: (0) Garage List 2000 Z3 3.0i [0.00] 2007 E92 335D SE (2 ... [0.00]	Tony, how did the meeting go to day and any other feedback? __________________ Going out with a BAN now that the forum has become Chav Ville. Fair well the early adopters. Jaguar XF 3.0D S Gone: E92 335d Last edited by jwbmw; 11-14-2007 at 12:59 PM..
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11-14-2007, 10:42 AM	#148
E92Fan Moderator 322 Rep 5,493 Posts Drives: . Join Date: Aug 2007 Location: . iTrader: (0)	Arrrgh.. no time to post a full report yet... will do tonight. Although here's a teaser.. have picked up the car, and it's PERFECT!! Buuuuttt... well, they did kerb a wheel for me, and scratch the side of the car, but that's all sorted.. long story Oh, and of course BMW tried to blame the whole 'not driving in a straight line' on the fact that I have normal tyres and not RFT.. so I asked them this following question... and I quote more or less exactly: "So, you're telling me that my car is veering off to the left because I don't have run flat tyres on it?!" "yes, Mr * those Pirelli tyres are not compatible with your car..." "What's the difference? Are you saying that the Pirelli's aren't proper tyres? Are they a different shape or something? Are they square or triangular? I tell you what, why don't you write down on paper, right now, that the Pirellis are incompatible with the car and that these Pirellis cause the car to veer to the left. Write that down, I'll send your letter off to Pirelli and let's see who takes who to court first, for stupidity. I think it will be a close call - although I'll make sure your stupidity is broadcast nationwide on the forums. Don't be an idiot and try to weasle your way out of admitting the car is fundamentally wrong. You think I'm that stupid and you can bullshit your way through??" "Uh.. well.." "Don't bother or you'll end up looking like even more of a plonker" TBC....!! __________________ ... ... ... DMS Remap Review ----- Quaife LSD Review ----- Hartge Antiroll Bars Review ----- Bilstein PSS10 B16 Ride Control Review ----- Detail by ShineOn ----- Paintshield Review**
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11-14-2007, 10:46 AM	#149
Dave_3 Brigadier General 652 Rep 3,445 Posts Drives: G22 M440D Join Date: Oct 2006 Location: CH / SCO iTrader: (0) Garage List 1973 Escort RS2000 MK1 [10.00]	Glad it is to your satisfaction. What exactly did they do to make it track true ? D. __________________ Escort Mk1 RS2000 (2.1 2x44IDFS, BVH, Kent FR32, 5spd, 180 BHP) : M440D ¦ Previously : F32 435D : F32 430D M Sport sDrive, 335D E92 2006
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11-14-2007, 11:49 AM	#150
squeezebm Colonel 40 Rep 2,652 Posts Drives: Audi Join Date: Mar 2007 Location: Notts iTrader: (0)	Cooooooome On!!!
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11-14-2007, 12:01 PM	#152
beemerbird Major General 172 Rep 7,953 Posts Drives: Merc diesel Join Date: Oct 2007 Location: Yorkshire iTrader: (0) Garage List 2010 TTRS [9.00] 2007 Audi S5 [0.00] May 2007 Porsche 99 ... [0.00] March 2007 Porsche ... [0.00] Sep. 2007 E92 335d SE [0.00] July 2006 E90 330i ... [0.00]	Great news Tony - hurry up & give us the low down then
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11-14-2007, 01:29 PM	#154
bob mushroom Second Lieutenant 14 Rep 239 Posts Drives: e90 320d MSport Join Date: Jan 2007 Location: a muddy patch in Yorkshire, UK iTrader: (0)	I have only logged on this eve to get an update.....in the words of vauxhall c'mon!! __________________ Le Mans Blue 320D Blacklines MSport 18"193's /Black Dakota Heated leather/Auto Rain & Light Sensors/Comfort Access/Xenon Lights/6FL USB Port/Bluetooth/Sun Protection Glass/Park Distance Control
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