wiper blade streaks...poor service

bfung · 03-25-2009, 07:24 PM

started getting streaks on the driver's side just couple weeks after replacing the blades...dealer actually said my windshield is badly chipped which causes streaks....and they refused to replace the blades coz they said the streaks will come bak soon after...

also found out that my maintainence plan covers blades replacement which means they shouldn't have charged me last time...now they're trying to make it tough for me to get my $ back...basically service directs me to parts, and vice versa.....coz the SA said i should go after the SA that did my service 2 weeks ago....but it was through express service and i purchased the blades directly from parts...this is a PITA

freshnezzz · 03-26-2009, 07:41 PM

thats bull!

SoCalTech · 03-26-2009, 09:00 PM

If you went straight to the parts department to buy the wiper blades, then I don't really see what the dealer did wrong.

742 · 03-27-2009, 05:42 AM

Quote:

Originally Posted by SoCalTech

If you went straight to the parts department to buy the wiper blades, then I don't really see what the dealer did wrong.

+1

hun77777 · 03-27-2009, 12:17 PM

just talk to the service manager that they made you purchase on blades which it should've been covered under warranty and ask for free blades this time and have it squared away... you still want new blades anyways. it would be much easier on both you and the dealer to work it out that way instead of getting your money back.

on top of that you will find hard time returning electric parts and wear-out parts like blades at the part department, especially when it's open and used...

typeszh · 04-01-2009, 01:39 AM

Write to BMW Canada corporate or whatever it is you have in Canada. Dealerships like this will not do anything for you until BMW Corp threatens them.

03-25-2009, 07:24 PM	#1
bfung First Lieutenant 29 Rep 355 Posts Drives: 07' e93 335i Join Date: Mar 2007 Location: Vancouver, BC iTrader: (0)	wiper blade streaks...poor service started getting streaks on the driver's side just couple weeks after replacing the blades...dealer actually said my windshield is badly chipped which causes streaks....and they refused to replace the blades coz they said the streaks will come bak soon after... also found out that my maintainence plan covers blades replacement which means they shouldn't have charged me last time...now they're trying to make it tough for me to get my $ back...basically service directs me to parts, and vice versa.....coz the SA said i should go after the SA that did my service 2 weeks ago....but it was through express service and i purchased the blades directly from parts...this is a PITA __________________ 07 E93 335 6MT / Alpine White / Coral Red / Poplar Grey / Sports with 19" style 230 / NAV / AS / CA / Bluetooth & TeleAssist /
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03-26-2009, 07:41 PM	#2
freshnezzz First Lieutenant 63 Rep 396 Posts Drives: 2006 e90 Join Date: Jun 2008 Location: Albuquerque, NM iTrader: (1) Garage List 2006 325i [0.00]	thats bull! __________________
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03-26-2009, 09:00 PM	#3
SoCalTech Captain 24 Rep 648 Posts Drives: Not a BMW yet... Join Date: Oct 2008 Location: Redondo Beach, Ca iTrader: (0)	If you went straight to the parts department to buy the wiper blades, then I don't really see what the dealer did wrong.
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03-27-2009, 12:17 PM	#5
hun77777 Brigadier General 198 Rep 4,647 Posts Drives: SG E92 Join Date: Nov 2007 Location: Seattle WA iTrader: (58)	just talk to the service manager that they made you purchase on blades which it should've been covered under warranty and ask for free blades this time and have it squared away... you still want new blades anyways. it would be much easier on both you and the dealer to work it out that way instead of getting your money back. on top of that you will find hard time returning electric parts and wear-out parts like blades at the part department, especially when it's open and used...
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04-01-2009, 01:39 AM	#6
typeszh Second Lieutenant 2 Rep 233 Posts Drives: E90 Join Date: Jun 2006 Location: Bay Area iTrader: (1)	Write to BMW Canada corporate or whatever it is you have in Canada. Dealerships like this will not do anything for you until BMW Corp threatens them.
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