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BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Powertrain and Drivetrain Discussions > N54 Turbo Engine / Drivetrain / Exhaust Modifications - 335i > What happened to ER's quality contol?



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      06-18-2013, 08:25 PM   #1
robc1976
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What happened to ER's quality contol?

This the 2nd time in a row I have gotten very poor quality from ER. Few months back I get a Charge pipe that has metal shavings hanging out of the welds so bad it looked like ice cicles (could have done motor damage)....call them complain get a new pipe and it is great. I get my custom lower intercoopler pipe with a meth bung today and they are huge chunky welds on the inside of this pipe? The idea of pipe with good bend is to help flow, not put big chunky welds in the path of air flow....WTF??? They either have a 5 year old doing quality control or they just dont care any more.

Here is the POS pipe I waited 2 weeks for:



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      06-18-2013, 08:38 PM   #2
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Wow...
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      06-18-2013, 08:42 PM   #3
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That first one is bad.
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      06-18-2013, 08:53 PM   #4
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Quote:
Originally Posted by 135Pats View Post
That first one is bad.
Real bad, had chunks of metal hanging from it. The charge pipe I got a few months back was way worse....this is still BS!
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      06-18-2013, 08:54 PM   #5
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thats why you buy a CP-e pipe...
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      06-18-2013, 08:55 PM   #6
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Quote:
Originally Posted by sammy_0559 View Post
thats why you buy a CP-e pipe...
I would but it will not work with ER intercooler pipe.
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      06-18-2013, 08:57 PM   #7
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I greatly apologize for this. There is no excuse for this. My staff will be heavily reprimanded for this mistake. Please contact me directly at fredsu@evolutionracewerks.com and I will personally make this right for you.
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      06-18-2013, 09:11 PM   #8
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Quote:
Originally Posted by Evolution Racewerks View Post
I greatly apologize for this. There is no excuse for this. My staff will be heavily reprimanded for this mistake. Please contact me directly at fredsu@evolutionracewerks.com and I will personally make this right for you.
Fred, I contacted Christine.... I will contact you in a few. U appreciate the customer service and hope you do reprimand Somone for this, you are to good of a company to have this happen man.
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      06-18-2013, 09:15 PM   #9
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Quote:
Originally Posted by robc1976 View Post
I would but it will not work with ER intercooler pipe.
Oh yeah! lol cpe tho
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      06-18-2013, 09:24 PM   #10
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Quote:
Originally Posted by sammy_0559 View Post
Oh yeah! lol cpe tho
I love the engine cover I am getting tomorrow!
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      06-18-2013, 09:25 PM   #11
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Quote:
Originally Posted by robc1976 View Post
I love the engine cover I am getting tomorrow!
Take pictures/start a new thread




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      06-18-2013, 09:39 PM   #12
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Very weird. I love ER's quality. Everything in my full kit looked great. It's good to see them make this right for you. Good luck.
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      06-18-2013, 09:46 PM   #13
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Quote:
Originally Posted by sammy_0559 View Post
Take pictures/start a new thread




I will for sure!
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      06-18-2013, 09:47 PM   #14
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Quote:
Originally Posted by ihc95 View Post
Very weird. I love ER's quality. Everything in my full kit looked great. It's good to see them make this right for you. Good luck.
Agreed
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      06-19-2013, 08:20 AM   #15
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Quote:
Originally Posted by Evolution Racewerks View Post
I greatly apologize for this. There is no excuse for this. My staff will be heavily reprimanded for this mistake. Please contact me directly at fredsu@evolutionracewerks.com and I will personally make this right for you.
way to step up...this is what separates the great companies from the shitty ones.
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      06-19-2013, 09:24 AM   #16
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Quote:
Originally Posted by import36 View Post
way to step up...this is what separates the great companies from the shitty ones.
Frank is personally making my pipe and expressing pipe back so wait is less ....he is a stand up guy.

Well post pics of the new one when I get it.
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      06-19-2013, 09:42 AM   #17
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Thats sweet you got an engine cover out of it....Seems appropriate after the product you originally received, those welds were unacceptable.

Did you go with the gloss or flat/dry finish on the CF?
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      06-19-2013, 10:14 AM   #18
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Surprising to see but it looks like they took care of you.
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      06-19-2013, 10:24 AM   #19
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Quote:
Originally Posted by robc1976 View Post
Frank is personally making my pipe and expressing pipe back so wait is less ....he is a stand up guy.

Well post pics of the new one when I get it.
Hope you get a fat discount on your next order
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      06-19-2013, 10:32 AM   #20
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Quote:
Originally Posted by 135Pats View Post
Thats sweet you got an engine cover out of it....Seems appropriate after the product you originally received, those welds were unacceptable.

Did you go with the gloss or flat/dry finish on the CF?
engine cover I am getting is from "Sammy" above...Montego blue cover...but about 4 days ago I got the gloss CF cover....saw his and wanted it lol!
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      06-19-2013, 10:36 AM   #21
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Quote:
Originally Posted by E90Company View Post
Surprising to see but it looks like they took care of you.
He did for sure!
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      06-19-2013, 10:44 AM   #22
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Quote:
Originally Posted by robc1976 View Post
engine cover I am getting is from "Sammy" above...Montego blue cover...but about 4 days ago I got the gloss CF cover....saw his and wanted it lol!
Ooo gotcha, that makes sense. Is he parting out? Sammy if you are ditching the e92, what's next? Best not leave the N54 community
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