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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Unsatisfactory service from e92-lighting.com



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      04-06-2010, 02:42 PM   #1
atwell3993
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Unsatisfactory service from e92-lighting.com

The day after I got my 08 e92 335xi (March 14th), I ordered painted reflectors from e92-lighting.com. I waited, and waited, and waited, and after two weeks of not hearing anything, I decided to e-mail him with a query into my order. I was informed my order was still in the 'paint shop', and just received them, three days ago (April 3rd).

So I receive my order, and realize that I ordered relfectors for an e90, not thinking, given the site name. I put a query in almost 48 hours ago, and still have not heard anything back.

I don't understand how you can let a customer go two weeks without telling them about their order, or go two days running a business and not check your e-mail.

All I know is I will not have them for my meet this saturday, and I won't be doing business with e92-lighting.com again.
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      04-06-2010, 04:04 PM   #2
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Quote:
Originally Posted by atwell3993 View Post
The day after I got my 08 e92 335xi (March 14th), I ordered painted reflectors from e92-lighting.com. I waited, and waited, and waited, and after two weeks of not hearing anything, I decided to e-mail him with a query into my order. I was informed my order was still in the 'paint shop', and just received them, three days ago (April 3rd).

So I receive my order, and realize that I ordered relfectors for an e90, not thinking, given the site name. I put a query in almost 48 hours ago, and still have not heard anything back.

I don't understand how you can let a customer go two weeks without telling them about their order, or go two days running a business and not check your e-mail.

All I know is I will not have them for my meet this saturday, and I won't be doing business with e92-lighting.com again.
you ordered LCI e90 JB reflectors. and we sent you exactly what you ordered.
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      04-06-2010, 05:05 PM   #3
atwell3993
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I know that, I sent in a query asking if I could have them swapped for e92 ones, with no response. Even if it's a no, a response is customary. I even said 'not thinking', I took responsibility for that part.
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